Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10894641August 9, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FUEL PUMP WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894199August 8, 2016
ELECTRICAL SYSTEM
THE VAN SIMPLY SHUTS OFF WHILE DRIVING. I WAS ON A 6 LANE HIGHWAY GOING 40 MPH AND THE ENGINE SHUTDOWN. ALL ELECTRICAL INCLUDING THE DASH QUIT WORKING. I WAS ABLE TO PULL OVER AND RESTART THE CAR. SEVERAL MILES DOWN THE ROAD IT HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893603August 5, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TIPM COMPLETELY FAILED, LOCKING MY TRANSMISSION IN "LIMP MODE" AND ALSO AFFECTING DOORS AND WINDOW CONTROLS. WHILE DRIVING ON THE HYWY I LOSS SPEED INSTANTLY MAKING IT NECESSARY TO PULL ONTO THE MEDIAN TO PREVENT ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893602August 5, 2016
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 60 MPH, THE LOW AND HIGH BEAM HEAD LAMPS WERE ACTIVATED, BUT FAILED TO ILLUMINATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893336August 5, 2016
AIR BAGS, SEATS
ON 7/31/2016 MY VEHICLE WAS PARKED IN A DRIVEWAY. I ENTERED THE VEHICLE, STARTED THE ENGINE AND THE DRIVER SIDE ACTIVE HEADREST DEPLOYED. ATTEMPTS TO RESET HEADREST PER THE OPERATORS MANUAL FAILED. ON 8/4/2016 I TOOK THE VEHICLE TO THE DEALERSHIP WHO INFORMED ME THAT THEY COULD NOT RESET HEADREST AND IT HAD TO BE REPLACED (COST APPROX $900). I CONTACTED DODGE CUSTOMER SERVICE WHO HAS ASSIGNED AN INVESTIGATOR TO LOOK INTO THE ISSUE. CASE # 29846962 AS OF THIS DATE, 8/5, THE REPLACEMENT HEADREST IS ON ORDER AND I AM WAITING TO BE CONTACTED BY THE INVESTIGATOR TO LOOK AT THE VEHICLE. PRIOR TO THE INCIDENT, THE VEHICLE HAD BEEN DRIVEN IN EXCESS OF 500 MILES (NORTHERN VA TO TN) AND HAD BEEN PARKED AND SECURED IN THE DRIVEWAY FOR APPROX. 1 HOUR. THE VEHICLE WAS NOT, AND HAS NEVER BEEN, IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893355August 5, 2016
STRUCTURE:BODY
ON 2 SEPARATE OCCASIONS, WHILE IN PARK WITH THE ENGINE RUNNING, THE CORRESPONDING SIDE DOORS OPENED UP WHEN THE FRONT DOOR WAS IN THE PROCESS OF BEING CLOSED. THE FIRST TIME THIS HAPPENED WAS ON THE PASSENGER SIDE SLIDER, WHEN THE FRONT DOOR WAS BEING CLOSED. THIS HAPPENED ON A BUSY 8 LANE INTERSTATE DURING RUSH HOUR, WHILE PARKED IN THE BREAKDOWN LANE AWAITING A TOW TRUCK FOR OUR U-HAUL TRUCK/TRAILER BREAKDOWN. I WATCHED IN HORROR AS 3 OF MY 5 DOGS JUMPED OUT AND 1 RAN INTO THE ONCOMING TRAFFIC. THIS DOG, MY MALE COLLIE, RAN TO MY HUSBAND WHEN HIS NAME WAS CALLED, AND JUST IN THE NICK OF TIME, AS AN 18 WHEELER WAS LOCKING UP HIS BRAKES TO TRY AN AVOID KILLING HIM. WE MANAGED TO GET THE 3 DOGS, UNHARMED, BACK INTO THE VAN WITH THE OTHER 2 DOGS. ANOTHER INCIDENT HAPPENED ABOUT A MONTH LATER, WHILE IN PARK WITH ENGINE RUNNING, AS I WAS CLOSING THE DRIVERS DOOR, THE SLIDER DOOR OPENED UP, BUT THIS TIME THERE WAS NO OCCUPANTS IN THE BACK. I TOOK THE VAN TO THE LOCAL DEALERSHIP SERVICE DEPT. AND WAS TOLD THERE WERE NO LISTED RECALLS FOR THIS. HE STATED THAT ANOTHER CUSTOMER HAD COME IN COMPLAINING OF THE REAR HATCH DOOR OPENING UP WHILE THE VAN WAS BEING DRIVEN. HE STATED THAT THE SERVICE TECHNICIANS HAVE TO BE ABLE SEE THE PROBLEM HAPPENING TO ASSESS THE SITUATION FOR REPAIR, SO HE REPLACED THE KEY FOB STATING THAT IT COULD POSSIBLY BE MALFUNCTIONING CAUSING THE PROBLEMS, BUT IF ANOTHER INCIDENT OF THIS SORT HAPPENS, TO COME BACK. HE ALSO SUGGESTED THAT THE CHILD SAFETY FEATURE OF LOCKING THE REAR DOORS FROM THE TOP BUTTONS, BE PLACED ON WHEN OCCUPANTS ARE IN THE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893382August 5, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH OVER A BUMP IN THE ROAD, THE VEHICLE STALLED AND ALL THE WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892767August 3, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. UPON STARTING THE VEHICLE, THERE WAS A LOUD SOUND. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE BATTERY EXPLODED. THE VEHICLE OWNER REPLACED THE BATTERY, BUT AN ABNORMAL NOISE RECURRED A FEW DAYS LATER. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892886August 3, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THE VEHICLE I'VE HAD THE ESP/BAS AND TRAC LIGHT COME ON AND THE VEHICLE WILL SHUT DOWN. I'VE HAD IT TO THE SHOP TWICE AND THEY CAN'T GET IT TO REPLICATE WHAT IT'S DOING. THE CAR JUST SHUTS OFF--THE POWER STEERING IS GONE, I CAN'T ACCELERATE OR KEEP MOVING AT CONSTANT SPEED. THE CAR IS COMPLETELY OFF AND CONTROL IS BARELY POSSIBLE. IT CAN HAPPEN ANYWHERE, INCLUDING AT STOP SIGNS, DRIVING ALONG THE ROAD, THE MIDDLE OF AN INTERSECTION, WHICH MAKES IT A SEVERE SAFETY ISSUE. THIS HAS HAPPENED MULTIPLE TIMES BOTH CITY AND OPEN ROAD AS WELL AS WHEN PARKING IN A SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892627August 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892067August 1, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892080August 1, 2016
VEHICLE SPEED CONTROL
I HAD TURNED ONTO A HIGHWAY AND WAS ACCELERATING AND WHEN I GOT UP TO SPEED, 65 MPH, I LET OFF THE GAS BUT THE VAN KEPT ACCELERATING. I HIT THE BRAKES AND IT KEPT TRYING TO ACCELERATE WHILE I WAS HITTING THE BRAKES. I CHECKED TO MAKE SURE THERE WAS NOTHING ON THE GAS PEDAL AND THERE WAS NOTHING. I WAS TRYING NOT TO HIT OTHER CARS AND SLOW DOWN SO I COULD PULL OVER. I DIDN'T THINK TO PUT IT IN NEUTRAL BUT STOMPED ON THE EMERGENCY BRAKE WITH THE REGULAR BRAKES AND IT FINALLY SLOWED DOWN ENOUGH I COULD PULL OVER BUT IT STILL KEPT TRYING TO ACCELERATE. WHEN I GOT TO THE SIDE OF THE ROAD IT WAS STILL KIND OF LURCHING FORWARD TRYING TO ACCELERATE WHILE I WAS STILL STANDING ON THE BRAKES. I TURNED THE KEY OFF AND IT FINALLY STOPPED. THROUGH THIS WHOLE ORDEAL IT FELT LIKE SOMEONE WAS PRESSING ON THE GAS AT THE SAME TIME THAT I WAS HITTING THE BRAKES AND IT DIDN'T STOP UNTIL I TURNED THE VAN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891814July 30, 2016
SERVICE BRAKES
ON JUNE 30TH, 2016 MY FAMILY AND I WERE DRIVING NORTHBOUND ON I-91 IN MASSACHUSETTS BETWEEN EXITS 14 AND 15. THE REAR BRAKES BEGAN TO MAKE A NOISE WHILE DRIVING AT SPEED (~65 MPH) AND NOT DEPRESSING THE BRAKE PEDAL. MINUTES LATER A THUMP WAS HEARD SIMILAR TO WHEN AN OBJECT OR ROADKILL IS RUN OVER. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT WENT TO THE FLOOR. I COULD SEE SMOKE COMING FROM THE REAR PASSENGER WHEEL. WE LATER FOUND OUT THAT ONE BRAKE PAD HAD BROKEN THROUGH/BEEN THROWN FROM THE REAR PASSENGER WHEEL, AND BRAKE FLUID WAS POURING OUT FROM THAT BRAKE ASSEMBLY. WE EXITED THE HIGHWAY AT EXIT 15 AND DROVE SMALL LOW-TRAFFIC ROADS HOME. DODGE WAS CONTACTED BUT REFUSED TO ASSIST IN TOWING THE VEHICLE TO A DEALER FOR ASSESSMENT. WE REPLACED THE BRAKES, CALIPERS, AND ROTORS IN OUR DRIVEWAY. ATTACHED PHOTOS SHOW THE BRAKE ASSEMBLY BEFORE IT WAS REMOVED FROM THE VEHICLE FOR REPLACEMENT. THE CAR WAS THREE YEARS AND 10 MONTHS OLD, WITH ~48,660 MILES, AND ON ITS SECOND PAIR OF REAR BRAKE PADS. THIS IS AT LEAST THE 21ST COMPLAINT ON NHTSA ABOUT THE SAME COMPONENT (REAR BRAKE PADS ON 2012 GRAND CARAVAN WEARING TOO QUICKLY). DODGE REFUSED ASSISTANCE BOTH AT THE TIME OF THE INCIDENT AND AFTER I FOLLOWED UP WITH OUR DEALER, WITH NO REASON GIVEN FOR THE REFUSAL. (CASE #29615622) GIVEN THE MANY OFFICIAL AND HUNDREDS OF UNOFFICIAL COMPLAINTS ABOUT THE 2012 DODGE GRAND CARAVAN REAR BRAKES, I HOPE THE NHTSA WILL INVESTIGATE FURTHER AND PRESSURE DODGE TO REPAIR OR REPLACE THIS PART. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891688July 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE CARAVAN. WHILE DRIVING 40 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE FRONT DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10891693July 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHILE TRYING TO RESTART THE VEHICLE, THE CONTACT NOTICED THAT THE KEY FELL OUT OF THE IGNITION. THE CONTACT REPLACED THE KEY AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888509July 25, 2016
SERVICE BRAKES
I HAD MY BRAKES CHANGED IN JANUARY WITH 49,000 MILES AND BY JUNE I HAD TO TAKE MY VAN BACK IN AND PADS WERE COMPLETELY GONE. SO IN 10,000 MILES I WENT THROUGH BRAKE PADS THAT SHOULD OF LASTED 50,000+ MILES. I HAD ALL ROTORS AND FRONT PADS CHANGED SINCE THE BACK WERE STILL GOOD FROM JANUARY AND ITS BEEN 2 WEEKS NOW AND MY BRAKES ARE SQUEALING ALMOST CONSTANTLY WHEN I AM BRAKING...NOT GRINDING YET BUT I AM SURE THATS COMING SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887367July 21, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSAXLE WAS ROUGH WHEN SWITCHING GEARS AND WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE JERKED WHEN SHIFTING GEARS. THE CONTACT ALSO STATED THAT THE SLIDING DOORS FAILED TO CLOSE. THE CONTACT HAD TO MANUALLY OPEN AND CLOSE THE DOORS AS THE FAILURE PROGRESSED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V235000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887361July 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE KEY INDEPENDENTLY DETACHED FROM THE IGNITION WHILE THE VEHICLE WAS ON WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,025. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887566July 21, 2016
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AIR BAG INDICATOR ILLUMINATED, CRUISE CONTROL DID NOT FUNCTION. MANUAL & DEALERSHIP CONFIRMED CRUISE WOULD NOT WORK IF AIR BAG INDICATOR IS LIT. VEHICLE RAN HOT DURING SLOW SPEEDS IN HOT WEATHER. DEALERSHIP FIRST SAID DRIVER'S AIRBAG SENSOR & TIPM WERE BAD, & BAD TIPM AFFECTS ALL ELECTRONIC COMPONENTS FROM AIRBAGS, LIGHTS, BRAKES, WIPERS, HORN, WINDOWS, TEMP CONTROL, & MORE. LEARNED THAT DODGE HAS HAD WIDESPREAD PROBLEMS WITH THE TIPM, AND DID NOT WANT TO CHANCE THE AIRBAGS NOT WORKING, SO WE HAD TO REPLACE IT EVEN THOUGH IT WAS NOT UNDER RECALL. WE ARE REPORTING THE PROBLEM EVEN THOUGH IT DID NOT CAUSE A SAFETY INCIDENT - WE CAN NOT WAIT UNTIL *AFTER* A POTENTIAL SAFETY INCIDENT THAT INVOLVED MALFUNCTIONING AIRBAGS... THE VEHICLE HAS SPENT 3 WKS + AT THE DEALERSHIP, AND WE DON'T HAVE THE DOCS VERIFYING THE WORK THEY HAVE COMPLETED YET. WE WILL GLADLY PROVIDE THE PAPERWORK AFTER THE WORK IS FINISHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886193July 20, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND THE VEHICLE COULD NOT BE OPERATED. IN ADDITION, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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