Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10885437July 18, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE WITHOUT WARNING. THE CONTACT RECENTLY RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885697July 18, 2016
ELECTRICAL SYSTEM
IN REFERENCE TO RECALL 11V-139, THE WIRELESS IGNITION MODULE, (WIN), IN THIS VEHICLE HAS EXHIBITED SYMPTOMS OF EARLY FAILURE AND EVENTUAL PERMANENT FAILURE. IT WOULD ALLOW THE FOBIK TO RELEASE INTO THE ACCESSORY POSITION, RESULTING IN THE CESSATION OF MOVEMENT AND OTHER VEHICLE FUNCTIONS ON MULTIPLE OCCASIONS. IN RESPONSE, LAST YEAR, CHRYSLER NOTED THAT PARTS ARE BACK ORDERED AND ONLY VEHICLES RENDERED INOPERABLE OR DANGEROUSLY IMPAIRED WERE CURRENTLY BEING SERVICED. THIS SITUATION HAS NOT IMPROVED, THE WIN MODULE HAS COMPOUNDED ITS DYSFUNCTION OVER THE COURSE OF THE PRECEDING YEAR. THE WIN MODULE WILL NO LONGER RECOGNIZE EITHER FOBIK, AND ONLY THE ODOMETER WILL LIGHT UP WHEN A FOBIK IS PUT IN RUN POSITION, RENDERING THE VEHICLE INOPERABLE. THE WIN MODULE DESIGN IS PRONE TO FAILURE BEYOND RELEASING THE FOBIK, IT MAY ALSO EVENTUALLY FAIL TO RECOGNIZE IT, PERHAPS AS A SYMPTOM ON CONSTANT DISCONNECTION OR DEEPLY FLAWED DESIGN. THE SITUATION WITH THE BACKLOG OF REPAIRS ALSO APPEARS TO BE WORSENING: FCA US REPRESENTATIVES HAVE ACKNOWLEDGED THAT THE BACK ORDER OF PART 68241076AC MAY BE AS MUCH AS FOUR WEEKS, EVEN FOR A VEHICLE NOW RENDERED INOPERABLE. I REQUEST THAT THE RECALL BE EXTENDED FURTHER STILL, TO INCLUDE PERMANENT OR PERSISTENT FAILURE OF THESE MODULES. SUCH A CONDITION GRANTING ELIGIBILITY FOR THE CONSUMER TO RECEIVE A RENTAL VEHICLE FOR THE DURATION OF THE REPAIR, AND A REEXAMINATION OF THE MODULE DESIGN FOR THE CAUSE AND PROBABILITY OF PERMANENT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885381July 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
7.5K MILES ON VEHICLE, MOVING FROM A PARKING SPOT THE ESC LIGHT CAME ON, THEN THE RACK AND PINION COMPLETELY SNAPPED. THE VEHICLE IS INOPERABLE. HAD MY FAMILY AND MYSELF BEEN ON THE HIGHWAY AND THIS HAPPENED WOULD'VE RESULTED IN SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885127July 15, 2016
ELECTRICAL SYSTEM
VEHICLE STALLED WHILE DRIVING ON THE TURNPIKE. STARTED AFTER SEVERAL ATTEMPTS. DAYS LATER WOULDN'T START IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885187July 15, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
FUEL LINE FAILURE WHILE MERGING ONTO MAJOR HIGHWAY. THIS RESULTED IN LOSS OF ACCELERATION AND POWER STEERING ON THE HIGHWAY. VEHICLE COASTED / ROLLED TO THE NEXT AVAILABLE HIGHWAY EXIT. UPON INSPECTION OF THE ENGINE COMPARTMENT, I OBSERVED BOILING LIQUID; VEHICLE WAS NON-FUNCTIONAL AND HAD TO BE TOWED TO DEALER. ODB SCANNER REPORTED IT AS A #2 CYLINDER FAILURE. PRIOR TO HIGHWAY FAILURE, VAN HAD PROBLEMS WITH THE CHECK ENGINE LIGHT RESULTING FROM A #2 CYLINDER MISFIRE. TOOK THE VAN TO DEALER AND THEY DID NOT FIND THE CORRECT PROBLEM, SO PAID TWICE FOR SERVICE. THE FIRST PAYMENT TO FIX RESULTED FROM THE CHARGE FOR INSPECTION FROM THE CHECK ENGINE LIGHT. SECOND CHARGE RESULTED AFTER NEEDING TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, AND AFTER THE DEALER FIXED THE FUEL LINE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884982July 15, 2016
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 DODGE GRAND CARAVAN. ON SEVERAL OCCASIONS, THE VEHICLE STALLED AFTER BEING FILLED WITH FUEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VAPOR LIQUID SEPARATOR VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. ....UPDATED 08/29/16 *BF UPDATED 08/31/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884827July 14, 2016
UNKNOWN OR OTHER
DURING A MARCH 2016 ROAD TRIP TO ATLANTA, GA, FROM MICHIGAN, WHILE TRAVELING ABOUT 65 MPH ON I-75, TEMPERATURE GAUGE NEEDLE BEGAN TO CLIMB TOWARD THE RED ZONE ON THE INSTRUMENT DIAL. WITHIN MINUTES I PULLED OFF ONTO A HIGHWAY CONSTRUCTION SITE WHERE I STOPPED THE VEHICLE AND TURNED OFF THE IGNITION SWITCH. OPENING THE HOOD, I BEGAN TO INVESTIGATE THE PROBLEM(S). COOL UPPER RADIATOR HOSE. COOL RADIATOR CAP. TURNED CAP OFF AND DISCOVERED NO COOLANT IN RADIATOR. NO APPARENT SOURCE OF LEAKING. ADDED ICE WATER FROM ICE CHEST TO RADIATOR HOPING TO LOCATE SOURCE OF LEAK. TURNED ENGINE ON AND LOCATED LEAK BENEATH PASSENGER SIDE OF VEHICLE: TWO SMALL HOLES IN CORRODED EXPOSED STEEL TUBING ROUTING COOLANT TO REAR HEATER ASSEMBLY IN REAR OF VAN. THE NEXT DAY DISCOVERED THAT CHRYSLER HAD CHANGED THE PART FROM STEEL TO ALUMINUM IN LATE 2000'S TO HELP PREVENT THE CORROSIVE ACTION OF ROAD SALT IN THE NORTHERN CLIMATES THAT HAD AFFECTED MANY SIMILAR VEHICLES DURING THE MID-2000'S. HOWEVER, DAIMLER CHRYSLER CHOSE NOT TO INSTITUTE A RECALL OF THE FAULTY DESIGNED PART FULLY EXPOSED BENEATH THE VEHICLE. THE COST OF REPLACING THE PART AT THE DEALERSHIP IN STONE MOUNTAIN, GA, WAS AROUND $650.00 USD, NOT A HUGE SUM, BUT OBVIOUSLY NOT COST-EFFICIENT FOR THE AUTOMAKER AND ITS SHAREHOLDERS. THIS PROBLEM COULD BE LIFE-THREATENING IF THE DRIVER AND PASSENGERS WERE STRANDED DURING THE WINTER MONTHS IN NORTHERN U.S. OR CANADA, WHEN LOSS OF ALL COOLANT OCCURRED. OPERATING VEHICLE WITH NO COOLANT COULD RESULT IN THE ENGINE SEIZING UP WHILE TRAVELING AT HIGHWAY SPEEDS, CAUSING INJURY TO DRIVER AND PASSENGERS AND POSSIBLY OTHER MOTORISTS. A DANGEROUS SITUATION THAT CHRYSLER HAS CORRECTED ON ITS LATER MODEL VEHICLES SINCE 2010 OR 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884525July 13, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VAN HAS BEEN STALLING OUT SINCE I HAVE OWNED IT. I PURCHASED NEW IN 2008. IT IS AT SECOND DEALER PERFORMING RECALL FOR THE IGNITION FOR THE SECOND TIME. I HAVE BEEN WITH OUT A VEHICLE SINCE 3/26/2016. FIRST DEALER DUTCH MILLER DODGE KEPT VAN FROM 3/26/16 UNTIL 5/6/16. RELEASED VEHICLE BACK TO ME WITH SAME PROBLEM IT WENT IN FOR. I HAVE FILED A COMPLAINT WITH DODGE . AFTER HAVING TO SCHEDULE A APPOINTMENT WITH A DIFFERENT DEALER AND WAIT FOR A SERVICE DATE OF 6/20/16. THE VEHICLE IS AT THE NEW DEALERSHIP I 77 RIPLEY. THEY ARE REDOING THE RECALL FROM A YEAR AGO THAT DUTCH MILLER HAD PERFORMED. THIS IS THE FOURTH WEEK THEY HAVE BEEN WORKING ON THE VEHICLE AND RECALL PROBLEM. I HAVE REQUESTED MANY TIMES FOR A RENTAL CAR AND BOTH THE LIFETIME WARRANTY I PURCHASED WITH THE VAN AND DODGE HAVE BOTH REFUSED TO PROVIDE ME A VEHICLE. I HAVE BEEN SINCE MARCH 26, 2016. WITHOUT A VEHICLE AND I HAVE HAD TO BORROW CARS FROM FAMILY AND BEG FOR RIDES BECAUSE DODGE CAN NOT OR WILL NOT FIX MY RECALL ON MY VAN .I HAVE BEEN VERY PATIENT WITH THIS SITUATION BUT SOMETHING NEEDS TO BE DONE. IF THIS VEHICLE I PAID $41,000.00 FOR IN 2008 IS NOT REPAIRABLE AND NOT SAFE TO BE ON PUBLIC ROADS DUE TO RECALL THEN I FEEL THEY NEED TO REIMBURSE ME AND COMPENSATE FOR MY TRANSPORTATION PROBLEMS. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884325July 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883995July 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE ENGINE RESTARTED WITHOUT HESITATION AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THERE WAS A RECALL FOR THE FAILURE, BUT THE VIN WAS NOT INCLUDED EVEN THOUGH THE FAILURES WERE IDENTICAL TO NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,000. UPDATED 08/30/16*LJ THE CONSUMER STATED THE POWER WINDOWS, MIRRORS, AND LOCKS WERE INOPERATIVE. THE FUSES WERE REPLACED , BUT THE FAILURES PERSISTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884036July 11, 2016
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING MY CAR IT JUST SHUTS OFF ON ME AT RANDOM TIMES. I NEVER KNOW WHEN IT IS GOING TO HAPPEN. IT HAS HAPPENED 4 TIMES IN 2 WEEK. I FOUND A RECALL ONLINE FOR THIS SAME THING BUT MY DEALER IS TELLING ME THEY ARE VIN NUMBER SPECIFIC AND MY VIN SAYS THERE IS NO RECALL SO THEY WON'T FIX IT. THIS IS DUE TO ONLY CHRYSLER ONLY COVERED UP TILL JUNE OF 2010 MODEL YEAR AND OUR VAN/VIN WAS MADE IN JULY OF 2010. PLEASE HELP ME GET THIS FIXED BEFORE I HAVE AN ACCIDENT AND INJURE MYSELF OR MY FAMILY THAT IS IN THE VAN MOST OF THE TIME OR SOMEONE ELSE. THEY NEED TO EXTEND THE RECALL FOR ALL OF 2010 MODEL YEAR, NOT JUST PART OF THE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883750July 9, 2016
ELECTRICAL SYSTEM
HOW LONG DOES IT TAKE TO GET A RECALL DONE ONCE YOU HAVE BEEN NOTIFIED. RECALL RO3. HAS BEEN YEAR AND A HALF STARTED WITH RECALL L25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883785July 9, 2016
UNKNOWN OR OTHER
K31 NOTIFICATION. WHILE DRIVING ON THE INTERSTATE TO VISIT FAMILY OUT OF STATE, MY AC BLOWER MOTOR STOPPED WORKING AND MY FLOOR ON THE FRONT PASSENGER AND DRIVER AREAS BECAME VERY SATURATED. I BROUGHT MY VEHICLE TO AN AUTO REPAIR SHOP AND THEY STATED THAT THE AC DRAIN TUBE SHOULD BE PART OF THE K31 RECALL NOTIFICATION DUE TO MY VEHICLE BEING A 2009 GRAND CARAVAN. THE DRAIN TUBE WAS RUBBER AND THE REPLACEMENT PART IS SUPPOSED TO BE HARD PLASTIC. I CONTACTED CHRYSLER CUSTOMER ASSISTANCE AND THEY STATED THAT THEY WOULD NOT DO ANYTHING BECAUSE THE VAN WAS MANUFACTURED 2 MONTHS AFTER THE NOTIFICATION CUT OFF. I STATED THAT A MECHANIC VERIFIED THAT ON WWW.ALLDATAPRO.COM AND THE PART WAS INCORRECT ON MY VAN.. DUE TO THE DRAIN TUBE GETTING CLOGGED, IT CAUSED NOT ONLY THE CABIN FLOORS TO BECOME SATURATED BUT ALSO THE BLOWER MOTOR TO BECOME INOPERABLE AND NEEDING REPLACEMENT. CHRYSLER CUSTOMER ASSISTANCE THEN STATED THAT I WOULD HAVE TO TAKE MY VAN TO A CERTIFIED DEALERSHIP (AT MY OWN COST) AND HAVE THE PART VERIFIED. THE CHRYSLER DEALER I CONTACTED TOLD ME IT WILL COST $125 FOR THEM TO SIMPLY VERIFY THAT THE PART WAS INCORRECT. SO NOT ONLY DID I PAY THE AUTO REPAIR SHOP $37 BUT ALSO HAVE ACCRUED AT LEAST $125 MORE AND THERE IS NO GUARANTEE THAT ANYTHING WILL BE REPAIRED. I FEEL THAT A MISTAKE DURING MANUFACTURING AND 2 MONTHS SHOULD BAR MY VAN FROM THE K31 NOTIFICATION REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883585July 8, 2016
AIR BAGS
THE AIR BAG SENSOR COMES ON AND GOES BACK OFF .SOME TIMES WHEN TURNING ON THE VEHICLE AND DRIVING . I NOTICED IT WHEN I FIRST BOUGHT IT TOOK IT BACK THE SALES MAN SAID THERE WAS NO WAY OF CHECKING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883592July 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883450July 7, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 80 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY FOR A FEW HOURS. THE DEALER DIAGNOSED THAT THE NUMBER FOUR CYLINDER WAS CRACKED. THE LEFT CYLINDER HEAD ASSEMBLY WAS REPLACED. ON A SEPARATE OCCASION, THE RIGHT CYLINDER HEAD ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883464July 7, 2016
ELECTRICAL SYSTEM
MALFUNCTIONING TIPM WITH RANDOM OPENING OF WINDOWS AND SLIDING DOOR, INABILITY TO START ENGINE. THIS MODEL SHOULD BE INCLUDED WITH OTHER CHRYSLER MODELS UNDER RECALL. THE INTERNET IS FULL OF ANECDOTAL EVIDENCE THE MOST CONCERNING IS LOSS OF POWER/STALLING WHILE DRIVING AT HIGHWAY SPEEDS IN HEAVY TRAFFIC. I'M THE LATEST VICTIM AND UNHAPPY WITH NHSTA RESPONSE TO COMPLAINTS. CAR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882982July 6, 2016
AIR BAGS, STEERING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. WHILE DRIVING THE VEHICLE ON SEVERAL OCCASIONS, THE SERPENTINE BELT DETACHED FROM THE DRIVE PULLEY. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC WAS ABLE TO PLACE THE SERPENTINE BELT BACK ON THE DRIVE PULLEY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES ONLY WHILE IT WAS RAINING. THE CONTACT ALSO STATED THAT THE CLOCK SPRING IN THE STEERING WHEEL FAILED, WHICH CAUSED THE HORN TO FAIL AND THE FRONT DRIVER'S AIR BAG TO BECOME INOPERABLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V480000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 186,425.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883160July 6, 2016
POWER TRAIN
I BOUGHT A 2010 DODGE GRAND CARAVAN ABOUT 3 YEARS AGO AND WITHIN THE LAST 4 MONTHS THE VAN HAS BEEN MAKING A LOUD HIGH PITCHED SQUEAL WHEN SWITCHING FROM 1ST TO 2ND GEAR. THE VAN HAS UNDER 70,000 MILES AND 3 DIFFERENT REPAIR SHOPS SAID IT WAS THE TRANSMISSION. ANYWHERE FROM 2500-3000 TO FIX. THEY ALSO SAID IT WAS NOT WORTH FIXING BECAUSE IT'S JUST GOING TO CONTINUE TO HAVE TRANSMISSION ISSUES. I STILL OWE OVER 7,000 ON IT. IT'S COMPLETELY UNFAIR THAT THE TRANSMISSIONS ARE NOT BEING COVERED BY THE DEALERSHIPS. SO NOW I HAVE TO GET ANOTHER VEHICLE AND START ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882847July 6, 2016
ELECTRICAL SYSTEM
INSTRUMENT CLUSTER DON'T WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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