Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11233008July 18, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE FAILED TO OBEY A RED LIGHT AT 35 MPH AND CRASHED INTO THE FRONT OF THE CONTACTS VEHICLE. DURING THE CRASH THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A RIGHT HIP AND AN ANKLE INJURY ALONG WITH A CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE MANUFACTURER WAS CONTACTED AND AN INSPECTION WAS PERFORMED ON THE VEHICLE BUT NO PROBLEM WAS FOUND. THE LOCAL DEALER WAS NOTIFIED. THE CONTACT MENTIONED THAT THERE WAS A RECALL RELATED TO THE AIR BAGS ASSOCIATED WITH HER VEHICLE BUT THE RECALL INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 190,000.*DT *DT*JB CONSUMER STATED AIRBAG RECALL IN MY VEHICLE DUE TO DEFECTIVE SOFTWARE BEING INSTALLED AT THE FACTORY, WHICH WOULD CAUSE AIRBAG FAILURE IN AUTO ACCIDENT. CONSUMER WOULD LIKE TO REQUEST A VEHICLE EXAMINATION AND REVIEW OF AN AIRBAG SYSTEM FAILURE, IN AN AUTO ACCIDENT THAT TOTALED MY 2013 DODGE GRAND CARAVAN. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TR*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11232687July 17, 2019
UNKNOWN OR OTHER
THE DRIVER SIDE SLIDING DOOR GETS STUCK INTO THE LOCK POSITION AND CANNOT BE OPENED MANUALLY OR BY DOING ANYTHING WHICH THEREFORE IS A HAZARD ESPECIALLY CONSIDERING MINIVANS ARE FOR CHILDREN WHOM BECOME STUCK INSIDE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232690July 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE IN PARK, THE GEAR SHIFTER FAILED TO ENGAGE INTO DRIVE. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232763July 17, 2019
FUEL/PROPULSION SYSTEM
WHEN YOU PLACE KEY IN IGNITION CAR WILL NOT TURN OVER. THERE IS A CONSTANT CLICKING SOUND , BUT CAR WILL NOT START. AFTER NUMEROUS ATTEMPTS CAR WILL ONLY START IF YOU TAKE CAR OUT OF PARK, THEN SHIFT INTO REVERSE AND THEN BACK INTO PARK. ONCE THIS HAS BEEN DONE THEN CAR WILL START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231935July 15, 2019
STEERING
DRIVERS SIDE TIE ROD SNAPPED AT THREAD AREA OF THE TIE ROD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232022July 15, 2019
UNKNOWN OR OTHER
TAKATA RECALL RIGHT SIDE PASSENGER DOOR WON'T LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232064July 15, 2019
ELECTRICAL SYSTEM
THE LATCH SYSTEM IN MY SLIDING DOORS ARE GOING OUT. APPARENTLY THIS IS A VERY COMMON PROBLEM WITH DODGE VANS, ESPECIALLY 2016 MODELS. I ONLY HAVE 58K ON THE VAN AND HAVE ONLY OWNED IT 2 YEARS. I MAINTAIN THE VAN WELL. THIS IS RIDICULOUS. A LOUD BUZZING SOUND OCCURS ANYTIME I PUSH ANY BUTTONS OR EXIT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232079July 15, 2019
ELECTRICAL SYSTEM
THE CAR WAS PARKED IN THE PARKING LOT AT MY SON'S DAYCARE. I WENT TO OPEN THE PASSENGER SIDE REAR SLIDING DOOR WITH THE KEY FOB, AND THE DOOR DID NOT OPEN. IT WAS FULLY FUNCTIONING THAT SAME DAY, AND NOW THE DOOR IS STUCK IN THE LOCKED POSITION. I CANNOT UNLOCK THE REAR SLIDING PASSENGER DOOR MANUALLY OR WITH THE KEY FOB. SO, I AM UNABLE TO ACCESS THAT SIDE OF THE VEHICLE AT ANY TIME TO HELP BUCKLE/UNBUCKLE HIS CAR SEAT OR TO OPEN THE DOOR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231674July 14, 2019
EXTERIOR LIGHTING
HEADLIGHT WON'T COME ON I REPLACED THE LIGHT BULBS REPLACED THE LIGHT SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231812July 14, 2019
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
OWNED DODGE GRAND CARAVAN RT 2016 ONE YEAR SLIDING DOOR ON DRIVER SIDE STOPPED WORKING FROM ONE DAY TO NEXT. THEN DRIVING DOWN HILL FROM FREEWAY, BRAKES MADE A LOUD SCREECHING SOUND AND THE WHOLE VAN WAS SHAKING I THOUGHT I WAS GONNA LOOSE CONTROL I REPLACE NEW BRAKES AND DRUM ITS BETTER BUT STILL SHAKY GOING DOWN HILL. AFTER MONTH OF OWNING THE CAR I COULD FILL A LIL MISFIRE WHEN I GIVE A LIL GAS BUT JUST THOUGHT ITS AN RT HAS POWER. WELL RECENTLY MY VAN BEEN IN THE SHOP TWICE FOR THE SAME PROBLEM CHECK ENGINE LIGHT CAME ON SHOWS ITS MISS FIRING (IGNITION COILS) AND SPARKPLUGS NEEDED TO BE REPLACED. WELL WE REPLACE ALL SPARK PLUGS AND 1 IGNITION COIL BECAUSE THE OTHER COILS WERE STILL GOOD. THINGS WERE GOOD AND DROVE AROUND FOR 3 WEEKS THEN CHECK ENGINE LIGHT COMES AGAIN. CODE STILL SHOWS IGNITION COIL NEED TO BE REPLACE. THIS TIME REPLACE ALL 6 IGNITION COIL, GUESS WHAT I JUST PICKED UP MY VAN TODAY AND 10 MIN OF DRIVING BACK HOME CHECK ENGINE LIGHT COMES ON AGAIN. TOOK IT BACK TO THE MECHANIC IT STILL MISS FIRING IGNITION COILS. I ABOUT READY TO THROW THIS VAN AWAY. THIS VAN IS ONLY 3 YEARS OLD HOW COULD IT POSSIBLY HAVE THIS MUCH PROBLEMS. IN ADDITION WHEN I TURN ON MY SIGNAL LIGHT ON TO GO RIGHT OR LEFT MY WIPERS WILL GO OFF TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231530July 13, 2019
UNKNOWN OR OTHER
MY SONS AND I WERE INVOLVED IN A HIT & RUN INJURY CAR ACCIDENT. WE WERE REAR-ENDED ON THE FREEWAY IN HEAVY TRAFFIC. I WAS GOING ABOUT 5 MPH AND DRIVER BEHIND ME PLOWED INTO US AT ABOUT 30 MPH! INSTANTLY ME AND MY YOUNGER SON BOTH SAID WE HIT OUR HEADS. OUR HEADS HURT BESIDES BEING THRUST BY THE IMPACT. MY SON KEPT POINTING AT SOMETHING ASKING ME TO LOOK WHEN I WAS TRYING TO CALL 9-1-1 FOR HELP AND THE OTHER DRIVER WAS TRYING TO TALK TO ME UNSAFELY IN THE HIGHWAY! MY SON TOLD ME TO LOOK AT OUR HEADRESTS. BOTH FRONT SEAT HEADRESTS HAD DEPLOYED AND STRUCK US IN THE BACK OF OUR HEADS ON IMPACT! WE COULD NOT BELIEVE IT. AS MY YOUNGER SON SAID, WE SUFFERED ENOUGH WITH NECK, SHOULDER, BACK AND STOMACH PAINS FROM BEING THRUST IN THIS CAR ACCIDENT BUT TO BE PUNCHED IN THE BACK OF OUR HEADS ON TOP OF THAT?? IT REALLY HURT US AND WE WERE MOVING AT THE TIME OF IMPACT. FORTUNATELY WE WERE CHECKED ON SCENE MEDICALLY BY THE PARAMEDICS. EVEN THE HIGHWAY PATROL OFFICER HAD NEVER SEEN ANYTHING LIKE THE HEADRESTS DISLODGED, NEITHER HAD THE PARAMEDICS. I LOOKED ON LINE AND FOUND A LITIGATION AGAINST A MAJOR CAR MANUFACTURER AND FOUND OUT THIS MAY BE AN EXTREMELY UNSAFE DEFECT ON OUR 2014 DODGE GRAND CARAVAN. WE CAN'T EVEN PUT BACK THE HEADRESTS IN PLACE ON EITHER FRONT SEAT HEADREST. THIS WAS VERY SCARY FOR BOTH OF US, HAVING OUR HEADS HURT SO MUCH UPON IMPACT. YET WE DIDN'T GO FORWARD INTO THE STEERING WHEEL OR DASHBOARD, RATHER WE GOT CLOCKED, PUNCHED IN THE BACK OF OUR HEADS BY THE HEADREST SUPPOSEDLY THERE TO HELP CURTAIL WHIPLASH. EXTREME LIES BY THE CAR MANUFACTURERS AND A TOTAL SAFETY HAZARD. THEY NEED TO BE HELD RESPONSIBLE FOR CAUSING THIS MUCH DURESS AND INJURY TO ALL THESE CUSTOMERS WHO TRUST THESE MAJOR CAR COMPANIES TO KEEP US AND OUR LOVED ONES SAFE, NOT INTENTIONALLY INJURE THEM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11231259July 12, 2019
STRUCTURE:BODY
BOTH LEFT AND RIGHT PASSENGER SLIDING DOOR LOCKS CAN JAM IN THE LOCKED POSITION MAKING IT IMPOSSIBLE TO OPEN THE DOOR. THIS HAS HAPPENED RANDOMLY TO EACH DOOR WITH NO KNOWN CAUSE. THIS COULD BE A SERIOUS SAFETY PROBLEM IF PASSENGERS CANT EGRESS IN AN EMERGENCY AND IT COSTS SEVERAL HUNDRED DOLLARS TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231329July 12, 2019
SERVICE BRAKES, POWER TRAIN, STEERING
WHILE DRIVING AT 35-40MPH ON A RURAL ZONE THE STEERING WHEEL SUDDENLY FELT 'LOCKED' AND WAS EXTREMELY DIFFICULT TO STEER. AT THE SAME TIME THE BRAKES WERE HARD TO PRESS AND THE TRACTION CONTROL DASH LIGHT CAME ON. MY WIFE WAS DRIVING AND FRIGHTENED HER VERY MUCH. THE ROAD HAS A SLIGHT CURVE IN IT AND HAS ONCOMING TRAFFIC IN THE OPPOSITE LANE. SHE HAD TO FORCIBLY STEER THE VAN AS BEST SHE COULD AGAINST THE SIDEWALK CURB TO HELP SLOW DOWN THE VAN. IF SHE HAD MADE IT TO THE FREEWAY WHEN THIS HAPPENED I DON'T THINK THE RESULTS WOULD BE THE SAME AS FAR AS HER SAFETY. I LOOKED UP THE SYMPTOMS AND FOUND IT TO BE A COMMON PROBLEM AND THAT EVEN A RECALL MIGHT BE IN PLACE FOR THIS ISSUE. PLEASE FORWARD ME ANY INFO THAT WILL HELP ME CORRECT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231370July 12, 2019
ENGINE
THE ENGINE TURNS OFF WHILE DRIVING. IT HAPPENS AT ANY SPEED. WHEN THIS HAPPENS, THE ESP INDICATOR LIGHTS. WHEN YOU COAST TO A STOP AND PUT THE CAR IN PARK, IT WILL RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231002July 11, 2019
UNKNOWN OR OTHER
3 YEAR OLD VAN, PURCHASED NEW, LESS THAN 100K MILES, TRANSMISDON DIED & CAR IS OUT OF WARRANTY. NO HELP FROM DODGE OR DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231039July 11, 2019
STEERING
DRIVING AND IGNITION SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231042July 11, 2019
ENGINE
VAN STALLED A FEW TIMES, OUT OF THE BLUE, WHILE DRIVING AT A LOW SPEED DUE TO CONSTRUCTION. NEVER HAD PREVIOUS PROBLEM. STALLED IN ROAD WHILE TRYING TO MAKE A LEFT TURN INTO GAS STATION. GOT VAN RUNNING AND ATTEMPTED TO TURN, MOTOR DIED DOWN TO BARELY A CRAWL AND WAS ABOUT TO STALL AS A SEMI TRUCK APPROACHED US. GAS PEDAL TO THE FLOOR, TIRES SQUEALING BARELY GOT OUT OF THE TRUCKS WAY. ENGINE STALLED AGAIN, COASTED INTO STATION BUT BLOCKING DRIVE. COULD NOT START AGAIN, HAD TO PUSH OUT OF THE WAY. IT TURNED OUT TO BE THE #2 CYLINDER WHICH IS THE SAME ISSUES THE 2011-2013'S GRAND CARAVANS HAD A SAFETY BULLETIN 09-002-14 PUT OUT FOR IN 2014. I HAVE ATTACHED A COPY OF MY REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231168July 11, 2019
SERVICE BRAKES
BRAKES PEDAL GOING TO THE FLOOR WHEN STOPPING AT INTERSECTION! THIS JUST OCCURRED OR STARTED YESTERDAY! I AM TAKING TO A MECHANIC IN THE MORNING TO EVALUATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230645July 10, 2019
SERVICE BRAKES
WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVICE WAS NOT INDICATED FOR THIS PARTICULAR VIN FOR THE ONLY 'BRAKING ISSUE' THAT SEEMS TO AFFECT THIS MAKE/MODEL.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11230673July 10, 2019
ELECTRICAL SYSTEM, ENGINE
DRIVING ON FREEWAY, AT AROUND 65MPH. VEHICLE SHUT OFF, LOST ALL POWER, NO ELECTRICITY, COULD NOT TURN ON HAZARD LIGHTS. I SHUT OFF IGNITION TURN IT ON AGAIN AND THE VEHICLE TURN ON AGAIN AND I PROCEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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