Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11240741July 30, 2019
STRUCTURE:BODY
I'M WRITING TO INFORM YOU OF AN ISSUE WITH OUR 2016 DODGE CARAVAN. THE SLIDING DOOR ON THE PASSENGER SIDE IS UNABLE TO BE OPENED FROM THE INSIDE, FROM THE OUTSIDE OR WHEN USING THE KEY FOB. THIS IS A MAJOR SAFETY ISSUE IN THE EVENT OF AN ACCIDENT OR FIRE AS WELL AS A MAJOR INCONVENIENCE. THE REPAIR COST QUOTED TO ME IS $1000. THIS IS NOT IN OUR BUDGET RIGHT NOW AND $2000 CERTAINLY IS NOT IF THE OTHER SIDE WERE TO MALFUNCTION AS WELL. THIS VAN IS 3 YEARS OLD WITH LESS THAN 70000 MILES ON IT. I'M ASKING FOR A RECALL INQUIRY AS I HAVE READ THAT THIS IS A COMMON ISSUE WITH THESE VANS. PLEASE, FOR THE SAFETY OF THE THOUSANDS OF FAMILIES THAT OWN THESE VANS, ISSUE A RECALL ON THESE SLIDING DOOR MECHANISMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240736July 30, 2019
STRUCTURE:BODY
THE BACK SLIDING DOOR IS STUCK IN THE CLOSED POSITION. THIS IS A PROBLEM EXPERIENCED BY MANY OWNERS IN MODELS MADE SENSE 2011. THE DOOR CAN NOT BE MANUALLY OR ELECTRONICALLY OPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240752July 30, 2019
STRUCTURE:BODY
THE DRIVER SIDE SLIDER DOOR WILL NOT UNLOCK BY ANY MEANS. THE LOCAL DODGE DEALERSHIP SERVICE DEPARTMENT DIAGNOSED THE ISSUE AS THE ACTUATOR NEEDING TO BE REPLACED. IT SEEMS THAT THIS IS A COMMON COMPLAINT AND IS A SAFETY ISSUE. A MAJOR DOOR PART SHOULD LAST MORE THAN 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240274July 29, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2002 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR DOOR HANDLE HAD MELTED DUE TO EXPOSURE TO THE SUN AND THE DOOR WAS UNABLE TO BE OPENED. ALSO, THE DRIVERS SIDE OF THE DASHBOARD HAD ALSO MELTED AND CRACKED DUE TO EXPOSURE TO THE SUN CAUSING DEBRIS TO SEPARATE FROM THE DASHBOARD MAKING CONTACT WITH THE DRIVER WHILE DRIVING WITH THE WINDOWS OPENED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER JACKSONVILLE DODGE (11101 NURSERYFIELD DR. JACKSONVILLE FL) AND MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240349July 29, 2019
ELECTRICAL SYSTEM
ON 7-24-19 I NOTICED THAT THE REAR SLIDER DOOR ON THE DRIVER SIDE WOULD NOT OPEN. IT WOULD NOT RESPOND TO THE KEY FOB, THE OVERHEAD CONSOLE BUTTON, THE INTERIOR DOOR SWITCH OR THE EXTERIOR HANDLE. IT JUST WOULD NOT OPEN.I TOOK THE CAR TO MY LOCAL MECHANIC (THE CAR WAS NO LONGER COVERED BY THE MANUFACTURE'S WARRANTY). HE DETERMINED THAT IS WAS A PROBLEM WITH THE DOOR LOCK ACTUATOR . UNTIL THE SWITCH WAS REPLACED THE DOOR WOULD NOT OPEN. I FEEL THIS IS A SAFETY CONCERN BECAUSE A REAR PASSENGER WOULD HAVE A DIFFICULT TIME EXITING THE CAR IN AN EMERGENCY . I HAVE SEEN SEVERAL RECENT POSTING OF THIS PROBLEM ON YOUR WEBSITE AND FEEL YOU SHOULD INVESTIGATE THIS PROBLEM. THE DOOR WAS REPAIRED BUT I AM CONCERNED ABOUT THE PROBLEM HAPPENING ON THE OTHER DOOR . I HAVE OWNED THIS VEHICLE FOR 37 MONTHS AND IT HAS 41,000.00 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240364July 29, 2019
SERVICE BRAKES
ALL BRAKE CALIPERS ARE DEFECTIVE THE PISTON SEIZES UP CAUSING THE BRAKES TO WEAR THE PADS OFF IN A SHORT TIME , OVERHEATING AND SEIZING UP THE WHEEL. THE MOST RECENT REPAIR ONLY HAD ABOUT 20,000 MILES ON THE BRAKES I HAVE REPLACED EVERY CALIPER, ROTOR, AND PADS ON ALL FOUR WHEELS THE MOST RECENT ONE WAS JUST TWO MONTHS AGO, NOW I AM BACK TO THE FIRST WHEEL AGAIN. I HAVE NEVER HAD A CAR WEAR BRAKES LIKE THIS SEVERAL DIFFERENT MECHANICS AT DIFFERENT GARAGES. THIS IS A DEFINITE DESIGN FLAW AND SIGNIFICANT SAFETY HAZARD. THE ONGOING REPAIRS ARE COSTING ME APPROXIMATELY 500. PER WHEEL EVERY OTHER YEAR OR SO AND PRECLUDES ME FROM USING THE VEHICLE TO TOW, WHICH IS WHY I BOUGHT IT. I AM AFRAID TO DRIVE AT HIGHWAY SPEEDS AFTER A FEW MONTHS OF BRAKE REPLACEMENT. THE VEHICLE IS ALWAYS GARAGED IN WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240463July 29, 2019
ELECTRICAL SYSTEM, ENGINE
I HAVE HAD IT HAPPEN SEVERAL TIMES, I'LL BE DRIVING AND THE VAN JUST DIES. EVERYTHING SHUTS DOWN THE LONGEST I BELIEVE IT HAS LASTED IS 2 MIN THEN I'M ABLE TO SHIFT INTO NEUTRAL AND RESTART THE VAN. IT HAS HAPPENED WHILE I WAS DRIVING DOWN MY NEIGHBORHOOD STREET AT 20 MPH AND IT HAS HAPPENED ON THE HIGHWAY AT 70 MPH. IT HAS HAPPENED DRIVING STRAIGHT AND IT HAS HAPPENED MID TURN. IT HAPPENS APPROXIMATELY 3 TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235299July 27, 2019
ELECTRICAL SYSTEM
SLIDING SIDE DOOR LOCKED SHUT AND CANNOT OPEN. THIS HAPPENED TO THE PASSENGER SIDE FIRST. DEALER QUOTED $900. NOW DRIVERS SIDE IS LOCKED SHUT. THIS IS A REAL SAFETY ISSUE THAT MUST BE ADDRESSED. PASSENGERS IN BACK CANNOT GET OUT IN CASE OF EMERGENCY. IF ELECTRICAL LOCK GOES BAD, DOOR SHOULD STILL BE ABLE TO OPEN MANUALLY. INTERNET BLOGS SHOW THIS IS VERY COMMON ON THESE VEHICLES. CHRYSLER SHOULD RECALL AND FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235152July 26, 2019
SEAT BELTS
DRIVER SEAT BELT WOULD NOT FASTEN . LOWER SECTION OF SEAT BELT WAS REPLACED BY DEALER ON 07/23/2019..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234725July 25, 2019
ELECTRICAL SYSTEM
I ATTEMPTED TO COLD START MY VAN IT IT WOULDN'T START. IT KEPT MAKING CLICKING SOUNDS. EVENTUALLY AFTER A FEW DAYS AND SLOWLY TURNING THE IGNITION, IT STARTED. THE INITIAL INCIDENT OCCURRED IN THE MORNING AFTER MY CAR SAT OVERNIGHT IN THE GARAGE. I HAD JUST RETURNED FROM A 16 TRIP TO FL FROM GA AND BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234874July 25, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
MY VEHICLE WAS AT JEFF WYLER CHRYSLER, DODGE AND JEEP IN BATAVIA, OHIO FOR A WEEK PLUS A FEW DAYS. IN ALL OF THAT TIME THAT THIS VEHICLE WAS HAVING ITS TRANSMISSION ISSUES DIAGNOSED AND INSPECTED, THE SERVICE DEPARTMENT FAILED TO ADDRESS THE OPEN RECALL OF NHTSA RECALL #17V-376, FCA RECALL #T33 FOR THE STEERING WHEEL WIRING. THE DEALERSHIP KNOWS ABOUT OPEN RECALLS AND, YET FAILED TO PERFORM THE REPAIRS ON THIS VEHICLE. INSTEAD, IT ALLOWED MY VEHICLE TO BE TOWED FROM ITS LOT BACK TO MY HOME ADDRESS, DESPITE KNOWING THAT IT FAILED TO ADDRESS THE RECALL. DODGE CUSTOMER CARE REPRESENTATIVES INFORMED ME OF THIS RECALL WHILE I WAS ON THE PHONE WITH THEM AND STILL THE DEALERSHIP DID NOT EVEN MAKE MENTION OF THIS. THEY FAILED TO REPAIR THE POTENTIALLY DANGEROUS OR FATAL ISSUES WITH THE VEHICLE AND DODGE FAILED TO ENSURE THAT THE VEHICLE RECALL WAS COMPLETED DURING ALL OF MY CONVERSATIONS WITH DODGE AND DODGE EXECUTIVE OFFICE PERSONNEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234130July 23, 2019
AIR BAGS, STRUCTURE:BODY
GOING ROUGHLY 55/60 MPH A DEER HIT MY DRIVERS SIDE OF THE VAN, TOTALLY MY VAN. AIR BAGS DID NOT DEPLOY AND WHEN LOOKING AT THE DAMAGE TO MY VAN I WAS TOLD THAT MY AIR BAGS SHOULD OF DEPLOYED. THE DAMAGE TO MY VAN WAS CONSIDERED A "TOTAL LOSS" AS WELL AS I WENT THROUGH MASSAGE THERAPY AND CHIROPRACTIC CARE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11234166July 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVERS SIDE SLIDING DOOR DOES NOT UNLOCK. CAUSING VEHICLE DOOR NOT TO OPEN ON COMMAND. WAS TOLD IT HAS FAULTY ACTUATOR. TO MANUALLY UNLOCK IT IS EXTREMELY DIFFICULT FOR SMALL CHILDREN. COULD BECOME HAZARD IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234193July 23, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED CONKLIN AUTOMOTIVE AT (785) 825-8271 (SALINA, KS 67401) AND RECEIVED A QUOTE FOR THE REPAIRS. THE PARTS THAT NEEDED TO BE REPLACED WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234308July 23, 2019
SEATS
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11234315July 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE TOTALLY INTEGRATED POWER MODULE (TIPM) ON MY DODGE CARAVAN VEHICLE CONTAINS AN INTERNAL FUEL PUMP RELAY THAT OPERATES INTERMITTENTLY AND FAILS WITHOUT WARNING CAUSED AND STILL CAUSES THE ENGINE TO STALL WHILE DRIVING WHICH COULD CAUSE A CRASH. THERE IS NO WARNING WHEN THE FUEL PUMP IS GOING TO FAIL. THIS IS A KNOWN ISSUE ON THE 2012 DODGE CARAVAN, BUT NO RECALL TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233669July 21, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
DODGE HAS KNOWN ABOUT ISSUES WITH TRANSMISSIONS FOR YEARS 2011 GRAND CARAVAN MODELS AND HAS PUT OUT SEVERAL TECHNICAL SERVICE BULLETINS REGARDING THESE ISSUES AND ISSUES WITH OXYGEN SENSORS AS WELL. NOW, MY VEHICLE IS AT A DEALERSHIP WITH A TRANSMISSION THAT NEEDS TO BE REPLACED AND FAULTY O2 SENSORS THAT TOTAL BETWEEN $6,000 AND $7,000 WORTH OF WORK. DODGE ALSO KNOWS ABOUT BRAKE ISSUES THAT AFFECT THE SAFE OPERATION AND STOPPING OF THESE MODELS AND HAS YET TO REPAIR ANY OF THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233585July 20, 2019
UNKNOWN OR OTHER
2016 GRAND CARAVAN R/T - DRIVER SIDE SLIDING DOOR LOCK IS STUCK. IT RESPONDS TO NOTHING. PRESSING THE DOME PANEL BUTTON DOES NOTHING. TRYING TO LOCK/UNLOCK WITH THE DRIVER'S LOCK BUTTON OR THE REMOTE DOES NOTHING. THE DOOR LOCK SWITCH MOVES, BUT HAS A "MUSHY" FEEL AND NEVER SEEMS TO ENGAGE OR DISENGAGE. I'VE TRIED PUSHING THE DOOR OPEN (OUT AND BACK) WITH AS MUCH FORCE AS IT SEEMS I CAN WITHOUT BREAKING SOMETHING. NOTHING. THE DOOR IS EFFECTIVELY LOCKED SHUT AND THE LOCK MECHANISM SEEMS TO HAVE FAILED. TO ME, THIS IS A BIG SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233458July 19, 2019
ELECTRICAL SYSTEM
IT SEEMS THE VAN POSSESED AT TIMES. WHILE DRIVING OR JUST STARTING THE VAN (NOT MOVING) AT RANDOMY EVERYTHING WILL GO HAYWIRE. LIGHTS ON THE DASH ALL TURN ON, ODOMETERS ALL GO TO -0-, WIPERS START WIPING & HEADLIGHTS TURN ON ALL WHILE NOTHING HAS BEEN TURNED ON OTHER THAN STARTING THE VEHICLE OR WHILE IT'S ALREADY IN MOTION. I HAVE READ MANY COMPLAINTS ABOUT THIS SAME ISSUE & NOTHING HAS BEEN DONE ABOUT IT. SAD THAT CHRYSLER/DODGE CAN'T OWN UP TO THIS ELECTRICAL ISSUE & PUT OUT AN OFFICIAL RECALL.... SAFE TO SAY THEY DON'T EVEN KNOW WHAT IS GOING ON IF THEY CAN'T PUT OUT A RECALL ON THIS ISSUE. SMH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233502July 19, 2019
POWER TRAIN
LOSE ALL POWER FOR REVERSE, PUT VEHICLE IN REVERSE AND SHIFT INTO BUT NO POWER WHEN GAS PEDAL IS PUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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