Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11348407August 10, 2020
ELECTRICAL SYSTEM
WHEN I BE DRIVERING ON CITY OR ON THE HIGHTWAY THE VAN WILL SHUT OFF AND GO TO THE ACC OFF MODE AND THE VAN WILL JUST STOP THEN I HAVE TO RESTART BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344171August 9, 2020
ELECTRICAL SYSTEM
THE PASSENGER SLIDING DOOR WILL NOT OPEN. BEFORE THE THE DOOR BECAME UNABLE TO OPEN A PERSISTENT SOUND WAS MADE WHEN THE POWER LOCKS WERE LOCKED AND UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344191August 9, 2020
ELECTRICAL SYSTEM
2016 DODGE CARAVAN WITH 53,000 MILES ON IT. BOTH SLIDING DOORS STOPPED WORKING. ONE WAS IN THE LOCKED POSITION AND ONE IN THE UNLOCKED POSITION. WE WERE ABLE TO GET THEM TO WORK BY PUSHING THE LOCK BUTTONS MANUALLY WHILE HITTING LOCK/ UNLOCK BUTTONS. NOW BOTH DOORS MAKE A LOUD BUZZING NOISE WHEN LOCKING AND UNLOCKING. WE BOUGHT THE EXTENDED WARRANTY AND THEY TELL US THIS IS NOT COVERED UNDER WARRANTY. DEALER WANTS $900 PER DOOR TO FIX. THIS IS A SAFETY ISSUE BECAUSE THEY WILL GET STUCK AGAIN IN THE LOCKED POSITION AND WITH SMALL CHILDREN IN CAR SEATS THIS IS VERY DANGEROUS AND UNACCEPTABLE. CHRYSLER NEEDS TO TAKE RESPONSIBILITY FOR POOR PRODUCTS. LAST VAN WE WILL EVER PURCHASE BY CHRYSLER OR DODGE. TOYOTA OR HONDA HERE WE COME!!! ALSO WHEN A VEHICLE CANT BE LOCKED WHO KNOW WHO IS HIDING INSIDE WHEN YOU GET OUT OF WORK. IT GETS DARK BY 5PM WHERE I LIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344216August 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
JUST MORE AND MORE PROBLEMS WITH THIS VAN. EVERY PERSON WHO PURCHASED THIS VAN DESERVE THEIR MONEY BACK! I AM SO SICK OF WASTING MY MONEY ON THIS VAN. THE BRAKING SYSTEM IS HORRIBLE, TRANSMISSION SLIPS, STALLS WHEN IT WANTS, OR JUST DOESNT START. AND WHAT IS GOING ON WITH THE SENORS?? LIKE COME ON YOU GUYS KNOW THIS "FAMILY" VAN IS NOT SAFE!!!!!! RECALL THE WHOLE [XXX] VAN ALL THIS HAS HAPPENED OVER THE YEARS OF ME HAVING THIS VAN. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344023August 8, 2020
UNKNOWN OR OTHER
DRIVER SIDE SLIDING DOOR BUZZES WHENEVER IT IS LOCKING. PASSENGER SIDE SLIDING DOOR WILL NOT COME UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344110August 8, 2020
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
THE SLIDING POWER DOOR MAKE LAUD NOISE WHEN CLOSING AND OPENS ITSELF , I CHECK THE PROBLEM ONLINE AND I NOTICED IT IS COMMON PROBLEM , I WONDER IF THERE WAS A RECALL ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343842August 7, 2020
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343689August 6, 2020
ELECTRICAL SYSTEM
I OWN A 2016 DODGE GRAND CARAVAN. THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE IN INDEPENDENCE, MO AND THE IDENTIFIED THE PROBLEM AS A FAILED LOCK ACTUATOR WITH ESTIMATED COST OF $1,000. THE SAME VEHICLE HAD THE LOCK ACTUATOR FAIL ON THE PASSENGER SIDE 2 YEARS AGO AND HAD IT FIXED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. OBVIOUSLY THERE IS AN ISSUE WITH THE LOCK ACTUATORS FOR THIS MODEL VEHICLE AS THERE ARE NUMEROUS COMPLAINTS OF THE SAME ISSUE. I BELIEVE THIS IS A HUGE SAFETY HAZARD BECAUSE IF WE WERE IN AN ACCIDENT OR THE CAR CAUGHT FIRE IT WOULD BE VERY DIFFICULT TO GET MY 4 KIDS OUT OF THE BACK SEAT USING ONLY THE PASSENGER SIDE DOOR, AND THAT IS ASSUMING THE ACCIDENT DIDN'T DAMAGE THE PASSENGER DOOR. I BELIEVE THIS SHOULD BE CONSIDERED FOR A RECALL, THE CAR IS 4 YEARS OLD AND SHOULD NOT BE HAVING THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343490August 5, 2020
AIR BAGS
THE DRIVER'S SIDE HEAD RESTRAINT AIR BAG DEPLOYED WHILE VEHICLE WAS BEING DRIVEN IN GOOD WEATHER, ON A SMOOTH CITY STREET AT APPROXIMATELY 30 MPH IN LIGHT TRAFFIC. THE FAILURE APPEARS TO HAVE HAPPENED IN TWO STAGES, A SLIGHT BUMP FORWARD BY THE HEAD REST, ALERTING MY WIFE, THE DRIVER, TO A PROBLEM. THEN WHILE STILL DRIVING THE COMPLETE FAILURE OCCURRING APPROXIMATELY TWO OR THREE MINUTES LATER, SMACKING MY WIFE IN THE BACK OF HER HEAD SMARTLY. AFTER STOPPING AT A CONVENIENCE STORE WE CONDUCTED A VISUAL EXAMINATION OF THE DEVICE WHICH REVEALED A SHATTERED, THIN PLASTIC BRACKET INSIDE THE HEAD REST. MY ASSUMPTION IS THIS BRACKET FAILED ON ONE SIDE AND CAUSED THE FIRST BUMP, AND THEN THE OTHER SIDE FAILED CAUSING THE SHARPER BLOW. THIS ACTION COULD HAVE RESULTED IN SEVERE CONSEQUENCES IF FULL DEPLOYMENT HAD OCCURRING ALL AT ONCE DURING OPERATION ON A HIGHWAY OR AT A GREATER SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343566August 5, 2020
SEATS
PASSENGER HEADREST DEPLOYED WHILE DRIVING ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343243August 4, 2020
STRUCTURE:BODY
WHEN THE TEMPERATURE IS WARM THE DRIVER SIDE PASSENGER DOOR MALFUNCTIONS. I DON'T HAVE THE EXACT DATE WRITTEN DOWN BUT LEAST NOW TWO SUMMERS IN A ROW WE HAVE HAD THIS PROBLEM AND IT HAPPENS EVERY TIME WE USE THE DOOR IN THE HEAT. WE GOING OVER A BUMP IN THE ROAD THIS WILL MAKE THE DOOR AJAR LIGHTS COME ON AND THE DOOR WILL ACT LIKE IT IS OPENED SOME. THE REAR OF THE DOOR BEGINS TO MAKE A CONTINUOUS POUNDING NOISE. ALSO JUST CLOSING THE DOOR IN THE HEAT THE EXACT SAME THING WILL HAPPEN DOESN'T MATTER IF YOU USE THE AUTOMATIC DOOR OR NOT. THE REAR OF THE DOOR CONTINUES MAKING A NOISE, A POUNDING NOISE THAT IS VERY LOUD. WITH TWO CHILDREN IN THE BACK SEAT THIS CONCERNS ME VERY MUCH. I DO NOT WANT TO BE DRIVING AND THE DOOR OPEN. I DON'T KNOW IF THE LATCH IS FAILING OR WHAT IS HAPPENING. MANY WITH THE SAME MODEL IN VARIOUS YEARS HAVE THE SAME ISSUE WITH NO LUCK FINDING THE REASON. THIS IS A MAJOR HAZARD. I WOULD SUBMIT A VIDEO BUT DO NOT SEE AN OPTION FOR VIDEO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343248August 4, 2020
POWER TRAIN
TL* THE CONTACT CALLED ON BEHALF OF A CUSTOMER WHO OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSMISSION PUMP FAILED AND CAUSING THE TRANSMISSION TO SLIP WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED CROWN DODGE CHRYSLER JEEP RAM FIAT (2707 SHORTCUT RD, PASCAGOULA, MS 39567, AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 107,194.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343143August 4, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342909August 3, 2020
STRUCTURE:BODY, POWER TRAIN
THE SLIDING DOOR ON THE DRIVER SIDE JUST QUIT OPENING ABOUT 6 MONTHS AGO, LAST WEEK THE TRANSMISSION HAS WENT COMPLETELY OUT. I WAS GETTING READY TO LEAVE HOME AND WHEN I PUT THE VAN IN DRIVE IT PULLED OFF AND WHEN I GOT UP TO THE SPEED LIMIT AND THE RPM'S WAS GOING UP THE VAN WOULDN'T SHIFT. I SENT IT TO THE SHOP AND THEY JUST CALLED ME SAYING THAT THE TRANSMISSION IS COMPLETELY GONE AND I NEED A NEW TRANSMISSION OR A RE-BUILD. THIS VAN IS A 2016 WITH 78,000 MILES. I AM STILL PAYING ON THIS VEHICLE AND I AM HAVING ALL THESE PROBLEMS. I WOULD LIKE TO KNOW IF THERE IS ANY RECALLS OR COMPLAINTS ABOUT THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342931August 3, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER COMPLETING A LEFT TURN AT 10 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ANOTHER DRIVER ASSISTED HER WITH THE BATTERY AND THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE FOLLOWING DAY, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT MULTIPLE UNKNOWN WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL WHILE ATTEMPTING TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342990August 3, 2020
ELECTRICAL SYSTEM
OUR DODGE CARAVAN IS 2 YEARS OLD AND THE PASSENGER SIDE DOOR LOCKS WON'T LOCK OR UNLOCK WITH THE FOB OR THE ACTUAL DOOR LOCKS ON THE INSIDE. IT JUST STOPPED WORKING. IT WAS STUCK IN THE LOCK POSITION AND WE COULDN'T GET MY DAUGHTER OUT OF THE CAR WITHOUT USING THE OTHER DOOR. THE VAN IS NOT LONGER UNDER WARRANTY FOR THIS ISSUE AS IT HAS 45,000 MILES ON IT. WE BOUGHT THE VAN FROM HERTZ 11 MONTHS. THIS IS A SAFETY ISSUE AND IS A KNOWN ISSUE WITH DODGE CARAVANS. THERE SHOULD BE A RECALL ON IT. THE DODGE DEALERSHIP WANTS TO CHARGE $1700 FOR THE ACTUATOR ANOTHER OTT THAT WILL PROBABLY BREAK WHEN THEY REPLACE IT AND ALSO AN ISSUE WITH THE LEFT CONTROL STICK ALTHOUGH WORKING WASN'T REGISTERING WITH THE CODES. IT IS $1300 JUST FOR THE ACTUATOR, MASTER SWITCH AND LABOR. THE VAN WAS STATIONARY WHEN WE FIRST NOTICED IT. WE GOT BACK TO THE VAN WHEN IT WAS LOCKED AND PARKED AND WE COULDN'T OPEN THE PASSENGER SIDE DOOR BECAUSE IT WAS STUCK IN THE LOCK POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342982August 3, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. PER DEALER, "FOUND ACTUATOR INTERNAL FAULT. REPLACE LEFT SLIDING DOOR LOCK ACTUATOR AND C PILLAR APPLIQUES."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342695August 1, 2020
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR STUCK SHUT WITH MY MOM IN THE SEAT, SHE IS HIGHLY CLAUSTROPHOBIC, SHE ALMOST HAD A PANIC ATTACK BY THE TIME WE WERE ABLE TO GET THE OTHER SIDE UNLOADED SO SHE COULD SLIDE OUT OF THE BACK SEAT. THIS WAS A SERIOUS HEALTH ISSUE FOR MY 76 YEAR OLD MOTHER, WHAT IF BOTH SIDES HAD STUCK SHUT, SHE PROBABLY WOULD HAVE HAD A HEART ATTACK BEFORE WE WERE ABLE TO FIGURE OUT HOW TO GET HER OUT. THIS NEEDS TO BE FIXED AND NOW. DOOR STILL STUCK LOCKED SHUT AND THERE WAS NO WARNING WHEN IT HAPPENED, IT JUST DID. SHE IS SCARED TO RIDE IN MY VEHICLE NOW BECAUSE SHE DOESN'T WANT TO BE STUCK INSIDE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342708August 1, 2020
SEATS
BOTH OF MY FRONT SEATS' HEADRESTS HAVE DEPLOYED (AT SEPARATE TIMES), WHEN THE VEHICLE WAS UNOCCUPIED, SITTING PARKED IN MY DRIVEWAY. THE PLASTIC CLIP THAT HOLDS THE MECHANISM CLOSED WORE OUT AND CRACKED OPEN, RELEASING THE HEADREST. I CALLED THE DEALERSHIP, BECAUSE THIS WAS CLEARLY A DEFECT. THEY SAID THE ENTIRE SEAT NEEDED TO BE REPLACED IT ESTIMATED $900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342717August 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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