Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11277306October 31, 2019
AIR BAGS, SEATS
I WAS DRIVING ON THE HIGHWAY (GOING AT LEAST 65 MPH) AND THE HEADRESTS ON THE FRONT PASSENGER SEAT EXPLODED. THE AIR BAG LIGHT ON THE DASH HAD BEEN GOING ON AND OFF FOR THE PAST 2 WEEKS, I NOTIFIED CHRYSLER VIA TELEPHONE WITH NO RESPONSE. ABOUT 1.5 WEEKS LATER THE AIRBAG LIGHT RETURNED ON (INTERMITTENTLY) AND THEN I HEARD ANOTHER LOUD "POP" IN THE DRIVERS SEAT BUT NOTHING EXPLODED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277350October 31, 2019
ELECTRICAL SYSTEM
REAR A/C WENT BAD. THE ELEMENT IN REAR OF VEHICLE DOES NOT HAVE A PROTECTIVE COVER TO PREVENT WATER DAMAGE. VERY EXPENSIVE FIX. PLEASE ISSUE RECALL!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277352October 31, 2019
ELECTRICAL SYSTEM
WILL NOT START. MULTIPLE PROBLEMS. RECALL ALREADY ISSUED FOR OTHER YEARS/MODELS. NEED TO EXPAND RECALL!!! NEUTRAL SAFETY SWITCH OR A TRANSMISSION GEAR INDICATOR IS BAD, CAR JUST CLICKS WHEN KEY IS TURNED. VERY EXPENSIVE SO FAR TO DIAGNOSE. IT WAS NOT THE STARTER. MAYBE THE STARTER FOR SOME PEOPLE. A RECALL NEEDS TO BE DONE TO COVER ALL THE PROBLEMS WITH THE IGNITION SWITCH!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277387October 31, 2019
ENGINE
ENGINE STOPPED RUNNING WHILE DRIVING AT SPEEDS LESS THAN 40 MPH AND GREATER THAN 30 MPH 3 TIMES ON 30 OCT 2019 AND AGAIN 3 TIMES ON 31 OCT 2019 WHILE MY WIFE WAS DRIVING. THERE WAS NO WARNING. SHE COULD NOT STEER THE VEHICLE AND HAD TO COME TO A COMPLETE STOP TO START THE VEHICLE. EACH DAY THE STOPPAGES OCCURRED WITHIN 2 HOURS. THIS PROBLEM OCCURRED A FEW MONTHS EARLIER AND WAS REPORTED.IF YOU LOCATE THAT REPORT WOULD YOU E-MAIL IT AGAIN TO ME FOR MY RECORDS. THANK YOU/ MARC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277392October 31, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON THE HIGHWAY ALL THE WARNING LIGHTS CAME ON AND THE VEHICLE DIED. TOTAL LOSS OF CONTROL. PULLED OVER ON THE SIDE OF ROAD. I HAD NO POWER, NO EMERGENCY LIGHTS. AFTER ABOUT 10 MINUTES I STARTED THE CAR AND WAS ABLE TO DRIVE HOME. THE SAME PROBLEM PERSISTED AND I TOOK IT TO THE DEALERSHIP TO HAVE THE PROBLEM ANALYZED. THE DEALERSHIP WAS NOT ABLE TO FIND THE PROBLEM AND TOLD ME TO TAKE THE VEHICLE HOME. SINCE THE PROBLEM CONTINUED I RETURNED TO THE DEALERSHIP THREE MORE TIME AND THEY STILL WERE NOT ABLE TO FIND THE PROBLEM. THE LAST TIME THE VEHICLE WAS IN THE SHOP CALLED THE CHRYSLER CORPORATION AND THEY CALLED THE DEALERSHIP. THE CHRYSLER CORPORATION WAS GIVEN THE SAME STORY. I RESEARCHED ON THE INTERNET TO ATTEMPT TO FIND OUT IF OTHER OWNERS HAD SIMILAR PROBLEMS, THERE WERE SEVERAL REPORTED BUT THEIR DEALERSHIPS COULD NOT IDENTIFY THE PROBLEM EITHER. I HAVE NOT USED THE VEHICLE SINCE THE DEALERSHIP CHECKED IT, SEVERAL PEOPLE HAVE INQUIRE ABOUT BUYING THE VEHICLE BUT I AM AFRAID TO SELL IT AND HAVE THEM DRIVING ON A HIGHWAY/FREEWAY AT 70MPH AND THE VEHICLE STOPS AND AN ACCIDENT HAPPENS. CAN YOU HELP??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277436October 31, 2019
ENGINE
I KEEP GETTING THE SAME MISFIRE CODES 0306 0303. I'VE CHANGED COILS AND SPARKPLUGS AND STILL, THE CHECK ENGINE LIGHT STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277029October 30, 2019
EXTERIOR LIGHTING
EVERY YEAR SINCE OWNING THIS VEHICLE I'VE HAD TO REPLACE A HEADLIGHT FROM BURNT BULBS TO FULL HEADLAMP REPLACEMENT. MY MESSAGE CENTER ON THE DASH NEVER INDICATES HEADLIGHT IS OUT. I'VE OWNED MY 2015 CHRYSLER TOWN AND COUNTTRY LIMITED PLATINUM FOR 5 YEARS AND HAD TO HAVE THIS ISSUE RESOLVED EVERY YEAR. I'VE HAD THE DEALER DO THE REPAIRS EACH TIME SO IT CAN BE DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277033October 30, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE CRANKS, STARTER SOMETIMES STAYS ENGAGED FOR EXTENDED PERIOD OF TIME, BUT FAILS TO START DUE TO FUEL PUMP RELAY FAILURE IN TOTAL INTEGRATED POWER MODULE ( TIPM/FUSEBOX). SOMETIMES WILL START, RUN, THEN DIE. AFTER MULTIPLE ATTEMPTS, WILL FINALLY START, STAY RUNNING. KNOWN ISSUE ACROSS MULTIPLE FCA MODELS AND YEARS. CAN PROGRESS TO FAILURE WHILE GOING DOWN THE ROAD. REPAIR COST ~$1000. I VIEW THIS AS A SAFETY ISSUE WORTHY OF A VEHICLE SAFETY RECALL AND FIND IT REPREHENSIBLE THAT DESPITE ALL OF REPORTS REGARDING FAILURE, NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277222October 30, 2019
ELECTRICAL SYSTEM
MY VEHICLE STARTS TREMBLING AND SHUTS DOWN ALL OF THE SUDDEN, ALL THE TIME WHILE I AM DRIVING SLOW OR FAST. IT STOPS SOMETIMES IN THE MIDDLE OF THE HIGHWAY. I HAVE THREE KIDS AND THIS IS OUR ONLY WAY OF TRANSPORTATION. I AM TRULY CONCERNED FOR OUR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271753October 29, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK MANUALLY OR AUTOMATICALLY. I CANNOT OPEN THE DOOR AT ALL. IT JUST STOPPED WORKING WITH NO APPARENT CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271768October 29, 2019
ELECTRICAL SYSTEM
THE PASSENGER SIDE REAR SLIDING DOOR MAKES A.LOUD BUZZING SOUND AND THE LOCK DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271778October 29, 2019
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
THIS CAR IS A MELON. IT IS LESS THAN 4 YEARS OLD AND IN THE PAST SIX MONTHS I HAVE HAD TWO MAJOR ISSUES. THE TRANSMISSION DIED AND THERE IS A RECALL ON OTHER CHRYSLER TOWN AND COUNTRY'S FOR THIS SAME PROBLEM BUT NOT MY CAR. NOW THE ELECTRICAL CONTROL UNIT THAT CONTROLS ALL THE ACTIONS OF THE VEHICLE (WIPERS, TURN SIGNALS, ETC) HAS DIED AND HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271504October 28, 2019
ELECTRICAL SYSTEM
I WAS DRIVING ABOUT 30 MPH. I HAD TURNED ON THE DEFROST FOR ABOUT 20 MIN. WEATHER WAS ABOUT 70 DEGREES OUTSIDE. ALL OF A SUDDEN I HEARD A LOUD BANG SOUNDED LIKE A GUNSHOT. THEN IT SMELLED LIKE SOMETHING BURNING AND THE REAR GLASS JUST SHATTERED. HELD TOGETHER BY THE TINT BUT COMPLETELY SHATTERED. I BELIEVE THE REAR DEFROST EXPLODED SOMEHOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271528October 28, 2019
ELECTRICAL SYSTEM
REAR SLIDER DOOR LOCKED AND COULD NOT USE THIS DOOR LOCKING ASEMBLY WOULD NOT RELEASE DOOR HAD TO USE OTHER SIDE IF I HAD ACCIDENT AND CAR WAS ON SIDE I WOULD NOT GET OUT THANKS VEHICLE WAS STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271574October 28, 2019
ENGINE
CHECKED OVER VEHICLE AND CONFIRMED CUSTOMER COMPLAINT. ACTIVE CODE CYLINDER TWO MISFIRE. SWAPPED COIL AND PLUG. MISFIRE REMAIN. PERFORMED COMPRESSOR TEST AND FOUND CYLINDER TWO HAS 105 PSI OF COMPRESSION (LOW). FAULT/WARPED LEFT SIDE CYLINDER HEAD. LEFT SIDE CYLINDER HEAD NEEDS REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271603October 28, 2019
SEAT BELTS
WHILE THE VEHICLE WAS IN MOTION, THE BUCKLED SEAT BELT ON THE PASSENGER SIDE THIRD ROW SEATING LOCKED IN PLACE AS MY AUTISTIC GRANDSON WRAPPED IT AROUND HIS NECK. I LOOKED IN THE REAR VIEW MIRROR, PULLED TO THE SIDE OF THE ROAD WHICH LUCKILY HAPPENED TO BE A TOYOTA DEALERSHIP. THE EMPLOYEES IN THE SHOP COULD NOT UNBUCKLE THE BELT AND AS MY GRANDSON WAS ALREADY TURNING BLUE THEY HAD TO CUT THE BELT FREE FROM HIM. HE WAS LEFT WITH BRUISING AROUND THE NECK BUT HAD I NOT SEEN HIM IN TIME I FEEL HE WOULD HAVE BEEN STRANGLED TO DEATH. THESE LONG BELTS FROM THE UPPER PART OF THE VEHICLE ARE A HAZARD FOR CHILDREN.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11271389October 27, 2019
ELECTRICAL SYSTEM
MIDDLE MEDIA CONTROL PANEL SHORTED AND CAUGHT FIRE. BURNED ALL THE WIRES BEHIND THAT PANEL. HAPPENED DURING DRIVING JUST AFTER STARTUP.*DT*DT*JB *DT*JB*JB*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11271251October 26, 2019
UNKNOWN OR OTHER
I HAVE INTERMITTENT STARTING. I HAVE RECENTLY BOUGHT THIS VEHICLE ON 09/11/2019 AND I HAVE HAD THIS ISSUE WITH INTERMITTENT STARTING WITHIN THE FIRST 30 DAYS OF BUYING THE VEHICLE. THERE ARE TIMES WHERE MY VEHICLE WILL START JUST FINE BUT THEN THERE ARE TIMES WHERE THE CAR WILL NOT TURN OVER. THE STARTER HAD BEEN REPLACED, ALONG WITH THE BATTERY AND ALTERNATOR. MY MECHANIC HAD LOOKED AT MY VEHICLE MULTIPLE TIMES AND THEY SAY THEY CANNOT FIND ANYTHING WRONG BUT I STILL HAVE ISSUES WERE I CAN GO A WEEK WITH NO ISSUES BUT THEN ALL OF A SUDDEN WE WILL GO TO START THE VAN AND IT WON'T. I HAVE RESEARCHED THIS AND THERE ARE MULTIPLE PEOPLE WITH THE SAME ISSUE AND HAVE IDENTIFIED IT IS THE TIPM AND THIS HAS BEEN AN ON GOING ISSUE. THIS ISSUE ALWAYS HAPPENS WHEN THE CAR IF STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271267October 26, 2019
ENGINE
CAR HAD A ROUGH IDLE LOSS OF POWER AND CHECK ENGINE LIGHT ILLUMINATED. CAR WAS DIAGNOSED WITH MISFIRE ON CYLINDER 2 AND CRACKED LEFT CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271069October 25, 2019
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WAS STUCK IN THE LOCKED POSITION AND COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. BAKERSFIELD CHRYSLER JEEP FIAT (3101 CATTLE DR, BAKERSFIELD, CA 93313, (661) 832-3000) STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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