Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11281671November 21, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EVER SINCE WE GOT THE CAR, IT HAS HAD PROBLEMS. WE KNEW THAT IT WAS A USED CAR BUT DIDN'T EXPECT ALL THE PROBLEMS. THE CHECK ENGINE LIGHT TURNS ON ALL THE TIME AND THE RADIO STOPS WORKING. CURRENTLY WE ARE HAVING PROBLEMS WITH THE FUEL PUMP. WE WERE TOLD THAT THAT WAS THE PROBLEM AND THERE WAS A RECALL ON THE 2012 & 2013 GRAND CHEROKEE RELAY PUMP. ALSO THE RADIO SEEMS TO BE FAILING AGAIN. WE WERE WONDERING IF YOU COULD CHECK THAT AND MORE SINCE THERE SEEMS TO BE MORE PEOPLE WITH THE SAME PROBLEMS AS US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281320November 20, 2019
STRUCTURE:BODY
THE DRIVERS SIDE SLIDING PASSENGER DOOR SUDDENLY IS STUCK IN THE LOCK SHUT POSITION. THERE IS NO WAY OF OPENING THE DOOR MANUALLY OR WITH THE KEY FAB REMOTE. THE OTHER SLIDING DOOR ALSO PRODUCES A LOUD SOUND WHEN IT LOCKS AND UNLOCKS. I TOOK IT IN THE GET FIXED, THE SHOP SAYS THAT THE ACTUATOR IN BOTH DOORS WAS BROKEN AND NEEDED TO BE REPLACED. ONLINE I ALSO FOUND A LOT OF OTHER TOWN AND COUNTRY OWNERS HAVING THIS SAME ISSUE. THIS COULD BE A BIG SAFETY HAZARD IF EVER SOMEONE NEEDED TO BE EVACUATED FROM THE VEHICLE AND THE DOOR IS STUCK SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281012November 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004) WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT AND TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280658November 17, 2019
POWER TRAIN
WILL NOT SHIFT PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280464November 16, 2019
POWER TRAIN
OUT OF THE BLUE ONE DAY, I WAS HEARING A CLANGING WHEN MY CAR WAS IDLING BUT WHEN I GAVE IT GAS THE NOICE SEEMED TO STOP. SEVERAL DIFFERENT AUTO SHOPS TOLD ME IT WAS THE ENGINE GONE BAD. I FOUND A SHOP THAT WENT A LITTLE FURTHER IN CHECKING AND FOUND THAT MY "FLYWHEEL " WAS BROKE. THE INNER CIRCLE HAD JUST CRACKED COMPLETELY OUT OF THE OUTER CIRCLE, WHICH IS VERY ODD BECAUSE IT IS A COMPLETE SOLID PIECE. I DID NOT HAVE ANY ACCIDENDENTS OR BLOWS TO THE VECHICLE SO ITS A BIG SURPRISE THAT IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280551November 16, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR PASSENGER DOOR MAKES LOUD BUZZING NOISE WHEN UNLOCKING THE DOORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280313November 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED A TICKING NOISE COMING FROM THE ENGINE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A MISFIRE IN ENGINE CYLINDER NUMBER FIVE. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO DETERMINED THAT THE ROCKER ARM FAILED. THE MANUFACTURER ISSUED AN EXTENDED 150,000 MILE WARRANTY. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY COULD NOT FIND ANYTHING RELATED TO THE FAILURES FOUND BY THE INDEPENDENT MECHANICS. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280390November 15, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
ON NOVEMBER 14, 2019 I WAS TRAVELING WITH MY 18 YEAR OLD SON TO DETROIT METRO AIRPORT. WE WERE ENTERING THE ENTRANCE RAMP OF I-94 & US 23. WE WERE TRAVELING AT 65MPH. AS I WAS MERGING ONTO I94 TRAFFIC, MY 2011 TOWN & COUNTRY LOST ALL POWER. THE CAR COMPLETELY SHUT DOWN. I WAS UNABLE TO STEER THE CAR, BRAKE THE CAR. I WAS FORTUNATELY NOT INVOLVED IN AN ACCIDENT. I AM NOTING THAT THE ONLY KEY(FOB) ON THE KEY RING WAS THE KEY FOB IT SELF. PRIOR TO THIS INCIDENT (PAST 8 YEARS WE'VE OWNED THIS VEHICLE) WE HAVE NEVER ENCOUNTERED SUCH AN INCIDENT. THE VAN DID REQUIRE A TOW AND WE ARE CURRENTLY WAITING ON THE PROBLEM THAT CAUSED THIS INCIDENT FROM THE CHRYSLER DEALERSHIP IN SALINE, MI (LAFONTAINE CHRYSLER DODGE JEEP RAM SALINE) PHONE # 1-866-593-6805. THE REASON I'M FILING THIS COMPLAINT IS DUE TO NOTICING SEVERAL THOUSAND SIMILAR INCIDENTS FROM VARIOUS CHAT FORUMS. THE KEY FOB SEEMS TO BE A POINT OF INTEREST AS TO WHY THE VEHICLE ALL OF A SUDDEN LOSES POWER AND SHUTS DOWN IN THE ACT OF DRIVING. PLEASE DO NOT HESITATE TO CALL OR EMAIL ME FOR FURTHER INFORMATION OR QUESTIONS REGARDING THIS COMPLAINT. PHONE: ([XXX], EMAIL. [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280432November 15, 2019
ELECTRICAL SYSTEM
RIGHT SIDE DOORS MAKE BUZZING NOISE UPON OPENING. THE VEHICLE IS STATIONARY WHEN THE DOORS ARE BEING OPENED. THIS STARTED WITHOUT ANY REASON THAT I COULD DETERMINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280005November 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED CAROLINA CHRYSLER DODGE JEEP RAM (LOCATED AT 1001 HALSTEAD BLVD, ELIZABETH CITY, NC 27909, 252-335-0724) AND WAS INFORMED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER FOUR. THE VEHICLE'S COIL AND PLUG WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT FOUND A TSB FOR NHTSA ID NUMBER: 10136484 (FUEL SYSTEM, GASOLINE, ENGINE, FUEL SYSTEM, OTHER) THAT RELATED TO THE FAILURE. THE MANUFACTURER STATED THAT DUE TO THE DATE THE VEHICLE WAS MANUFACTURED, IT WOULD NOT BE COVERED UNDER THE TSB. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280213November 14, 2019
FUEL/PROPULSION SYSTEM
CAR WON'T START AT TIMES, AFTER AWHILE FINALLY STARTS, FUEL PUMP WILL CONTINUOUSLY RUN AFTER CAR IS OFF. GETS WORSE WITH COLD WEATHER. IT DID IT A FEW TIMES AFTER WE BOUGHT IT BUT WE LIVED IN FLORIDA AND DIDN'T HAPPEN AGAIN. WE MOVED TO TENNESSEE AND NOW ITS CONSTANTLY MESSING UP. WE REPLACED THE BATTERY AND ALSO THE ELECTRICAL BODY CONTROL THROTTLE. THINKING THAT WAS IT. LATER TO FIND OUT THAT IT MAYBE THE FUEL RELAY. AND THAT DODGE DURANGO AND JEEP AND ANOTHER VEHICLE WAS RECALLED FOR THIS SAME ISSUE AND YET CHRYSLER HAS NOT RECALLED THE TOWN AND COUNTRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279770November 13, 2019
STRUCTURE:BODY
GATE POPS OPEN DUE TO PROBLEM WITH LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279878November 13, 2019
ELECTRICAL SYSTEM
MY EXACT YEAR MAKE AND MODEL OF VAN HAD A RECALL FOR THE 'WIN MODULE' BECAUSE OF IGNITION PROBLEMS. BECAUSE MY VIN NUMBER DIDN'T FALL INTO 'THOSE AFFECTED' BY THE FAULTY WIN MODULE, THEY WILL NOT TAKE CARE OF IT. THE VAN WILL FAIL TO TURN OVER OR START COMPLETELY OR WILL START AND THEN SHUT OFF LEAVING MY FAMILY STRANDED. CHRYSLER IS THIS EXACT ISSUE WITH THE SAME OTHER VANS INCLUDED IN THE RECALL AND NEEDS TO INCLUDE THE OTHERS AFFECTED BY IT. I'VE PERSONALLY REPLACED THE ALTERNATOR, BATTERY, AND KEY FOB AND HAVE COME TO REALIZE IT'S THE WIN MODULE THAT WAS RECALLED FOR THESE SAME EXACT ISSUES ON OTHER VANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279885November 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHETHER OR NOT THE SEAT WAS OCCUPIED. THE CONTACT TOOK THE VEHICLE TO MIDWAY CHRYSLER DODGE JEEP RAM (219 2ND AVE E, KEARNEY, NE 68847, (888) 655-0410) WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY A $300 DIAGNOSTIC FEE TO INSPECT THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279481November 12, 2019
POWER TRAIN
IN MAY 2018, MY VAN LOST ALL POWER WHILE DRIVING ON THE FREEWAY. I WAS ACCELERATING, AND HAD COMPLETE LOSS OF VEHICLE POWER BUT MAINTAINED ELECTRICAL (LIGHTS/RADIO). MY CAR WAS TOWED AND I HAD A DIAGNOSTIC PERFORMED. I HAD THE TOTAL INTEGRATED POWER MODULE REPLACED (TIPM). RECENTLY I HAVE EXPERIENCED INTERMITTENT ISSUES SUCH AS WINDSHIELD WIPERS ACTING UNCONTROLLABLE, RADIO NOT FUNCTIONING AT PERIOD OF TIMES. JUST LAST NIGHT (NOVEMBER 2019) MY CAR LOST ALL POWER AGAIN WHILE DRIVING AND I ENDED UP ON THE SIDE OF THE FREEWAY YET AGAIN. THE SAME THING HAPPENED, THE ACCELERATOR WAS PRESSED AS I WAS DRIVING ON THE FREEWAY AND THE RPM JUST DROPPED STRAIGHT TO 0. I SOON LOST MY POWER STEERING BUT WAS STILL ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. I STILL HAD LIGHT/RADIO FUNCTION. THE CAR WOULD NOT RESTART. I HAD IT TOWED AND IT IS MY TIPM YET AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279484November 12, 2019
POWER TRAIN
IN MAY 2018, MY VAN LOST ALL POWER WHILE DRIVING ON THE FREEWAY. THE ACCELERATOR WAS PRESSED AS I WAS DRIVING ON THE FREEWAY AND THE RPM JUST DROPPED STRAIGHT TO 0. I SOON LOST MY POWER STEERING BUT WAS STILL ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. I STILL HAD LIGHT/RADIO FUNCTION. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO A REPAIR SHOP. THEY PERFORMED A DIAGNOSTIC AND REPLACED MY TIPM. THE CAR WORKED AFTER REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279646November 12, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE HEADLIGHTS TURNED OFF INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A LIFETIME WARRANTY GUARANTEE ISSUED ON THE 2005-2006 MODELS THAT EXPERIENCED THE SAME FAILURE. THE CONTACT NOTIFIED JOE MACHENS CHRYSLER DODGE JEEP RAM FIAT (1310 VANDIVER DR, COLUMBIA, MO 65202, (573) 234-4141) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *DT CONSUMER STATED VEHICLE WAS TRADED IN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279337November 11, 2019
ELECTRICAL SYSTEM
WHILE DRIVING OUR 2011 CHRYSLER TOWN & COUNTRY LTD. ON A CITY STREET, THE VEHICLE LOST ALL POWER WHICH ALMOST CAUSED US TO HAVE A SEVERE ACCIDENT AS THERE WAS TRAFFIC RON FRONT OF AND BEHIND US.. BECAUSE OF THIS, WE LOST POWER STEERING AND POWER BRAKES. MY HUSBAND AND I WERE DRIVING WITH 3 OF OUR YOUNGER CHILDREN IN THE VAN. THANK GOD MY HUSBAND WAS ABLE TO MANUALLY TURN THE STEERING WHEEL TO GET US OFF OF THE MAIN STREET INTO A DRIVEWAY. HE ALSO HAD TO SEVERELY STOMP ON THE BRAKES TO GET THE VAN TO STOP. THIS PROBLEM WAS CAUSED BY THE TIPM. THE CIRCUIT FOR THE FUEL PUMP IS FAULTY WITHIN THE CIRCUIT BOARD. THIS SEEMS TO BE A RECURRING ISSUE WITH CHRYSLER VANS, NOT JUST THE DURANGO & JEEPS. THIS NEEDS TO BE RECALLED AS SOON AS POSSIBLE BEFORE SOMEONE GETS KILLED. WE WERE ON THE HIGHWAY JUST THE DAY BEFORE AND THIS WOULD'VE BEEN DEADLY HAD IT HAPPENED DRIVING AT 65/70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279354November 11, 2019
AIR BAGS
I WAS DRIVING A SOLID 40 SOME MPH AND HIT A DEER HEAD ON WITHOUT HITTING BRAKES SO DIRECT IMPACT. THE DEER WAS HUGE WEIGHING APPROX 300-325 LBS. WHY DIDN'T THE AIRBAGS DEPLOY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278607November 7, 2019
ELECTRICAL SYSTEM
MY VAN STARTED EXPERIENCING TIMES WHEN IT WOULD NOT START. AT FIRST I THOUGHT IT WAS THE STARTER AND THEN AFTER A FEW MINUTES OF TRYING IT WOULD START. IT WAS NOT THE STARTER. THIS WENT ON FOR SEVERAL WEEKS AND THEN I NOTICED THAT IF THE DOOR WAS OPEN IT WOULD START, THEN IF I JIGGLED THE WIRES IN THE DOOR IT WOULD START. AFTER A AWHILE THAT WOULDN'T MAKE IT START. I HAD TO HAVE IT TOWED AND THE KEY WAS LEFT IN THE IGNITION AND AS THE TOW TRUCK DRIVER WAS GETTING READY TO PUT THE VEHICLE ON THE TRUCK HE SLAMMED THE DOOR AND IT STARTED!! WE THOUGHT IT MIGHT BE THE WIRING HARNESS IN THE DOOR SO WE REMOVED IT AND IT WORKED PERFECTLY WHILE IT WAS OUT. WE THEN REPLACED THE WIRING WITH OEM PARTS AND THEN THE PROBLEM STARTED HAPPENING AGAIN. IT WAS INTERMITTENT AND WOULD ALWAYS START IF YOU SLAMMED THE DOOR UNTIL 2 DAYS AGO AND NOW IT WON'T START AT ALL. THE REPAIR SHOP SAYS IT IS THROWING 40 CODES AND THAT IT NEEDS A NEW TIPM JUST TO SEE WHAT IS WRONG WITH IT. IT COSTS WELL OVER $1000!!! AND IT MAY NOT FIX IT.I KNOW THAT CHRYSLER HAS HAD RECALLS FOR THE TIPM IN THE PAST AND QUITE OBVIOUSLY THEY HAVE NOT FIXED THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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