Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11268160October 13, 2019
ELECTRICAL SYSTEM
FOR THE SECOND TIME IN ABOUT 4 YEARS, THE LEFT REAR DOOR HAS FAILED UNEXPECTEDLY. THE DOOR IS USED NORMALLY AND JUST STOPPED WORKING. WE STOPPED AT A STORE AND THE LEFT REAR DOOR DID NOT WORK AT ALL. IT HAD WORKED EARLIER IN THE DAY. THERE IS NO DAMAGE TO THE DOOR AND NOTHING HAPPENED TO THE DOOR TO BELIEVE IT WOULD BE THE CAUSE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268174October 13, 2019
AIR BAGS
THE DRIVERS SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE VEHICLE WAS STATIONARY WAITING AT A DRIVE THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268073October 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAVE BEEN HAVING YEARS OF PROBLEMS WITH THIS VEHICLE. SHORTLY AFTER PURCHING IT IN 2015, THE CLIMATE CONTROL UNIT STARTED (AND CONTINUES) TO TURN ON RANDOMLY WHENEVER IT WANTS TO, THE A/C STOPPED WORKING COMPLETELY, AND THE BLIND SPOT SENSORS ARE ON 100% OF THE TIME. MORE RECENTLY, THE VEHICLE KEPT HAVING TO GET JUMP STARTED EVERY MORNING FOR ABOUT 2 WEEKS UNTIL FINALLY IT WOULDN'T TURN OVER AT ALL. I HAVE REPLACED THE BATTERY 3 TIMES, THE ALTERNATOR TWICE (THE FIRST TIME AFTER THE VEHICLE STALLING OUT ON A MAJOR HIGHWAY A LONG WAY FROM HOME), THE FUEL PUMP WAS JUST REPLACED, AND THEN I FIND OUT FROM THE GARAGE THAT CHANGED THE FUEL PUMP THAT THE TIPM NEEDS TO BE REPLACED. I AM NOW CURRENTLY WAITING FOR A NEW TIPM FROM THE DEALERSHIP. I HAVE BEEN WITHOUT A VEHICLE FOR 3 WEEKS NOW AS THIS PART IS ON BACK ORDER. THIS VEHICLE HAS COST ME THOUSANDS OF DOLLARS IN THE SHORT TIME I HAVE OWNED IT AND HAS BEEN VERY UNRELIABLE FOR ME AND MY FAMILY, INCLUDING 3 CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267973October 11, 2019
STRUCTURE:BODY
ABOUT 1 YEAR AGO, A PIECE OF METAL DOOR TRIM CAME OFF THE FRONT PASSENGER DOOR OF OUR VEHICLE WHILE IN MOTION. SINCE IT WASN'T COVERED UNDER WARRANTY, WE HAD TO PAY FOR PARTS AND LABOR TO HAVE THE PIECE REPLACED (~$150). ON WEDNESDAY 10/9/19, THE SAME TYPE OF TRIM CAME OFF ON THE DRIVER'S SIDE DOOR OF THE SAME VEHICLE WHILE MY WIFE WAS TRAVELING DOWN AN INTERSTATE. FORTUNATELY, IN BOTH INSTANCES, NEITHER PIECE STRUCK ANOTHER VEHICLE. ASIDE FROM THE FACT THAT THE PIECE IS NOT COVERED UNDER WARRANTY (THE VEHICLE HAS PASSED THE MANUFACTURER WARRANTY PERIOD) AND COSTS MORE FOR SOME REASON EVEN THOUGH IT APPEARS TO BE THE SAME TYPE OF TRIM AS ON THE PASSENGER SIDE DOOR, THE BIGGER CONCERN IS THAT A PIECE OF TRIM LIKE THIS THAT BECOMES LOOSE AND FALLS OFF AT A HIGH RATE OF SPEED IS AN OBVIOUS SAFETY HAZARD TO OTHER MOTORISTS. THEREFORE, I CONTACTED THE DEALERSHIP TO ALERT THEM TO THIS ISSUE. I WAS TOLD BY THE DEALERSHIP THAT THEY TOO HAVE IDENTIFIED THIS AS AN ISSUE AS WELL WITH OTHER SIMILAR VEHICLES AND HAVE FORWARDED THE ISSUE UP TO CORPORATE. UNFORTUNATELY, CORPORATE DOESN'T FEEL THAT SUCH AN ISSUE RISES TO THE LEVEL OF A SAFETY RECALL - YET IT HAPPENED TWICE ON OUR VEHICLE ALONE. CORPORATE ALSO SAID THAT THEY WILL NOT COVER THE COST OF THE PIECE TO BE REPLACED BECAUSE OF THE VEHICLE BEING OUT OF WARRANTY. IN MY PERSONAL OPINION, WHETHER A VEHICLE IS IN OR OUT OF WARRANTY DOESN'T NEGATE OR EVEN LESSEN THE HAZARD AND POTENTIAL IMPACTS ASSOCIATED WITH THAT HAZARD - ESPECIALLY ON A VEHICLE THAT IS ONLY 3 1/2 YEARS OLD. MY BEST ASSESSMENT OF THE CAUSE OF THIS INCIDENT APPEARS TO BE RELATED TO THE TRIM DESIGN AND THE MANNER IN WHICH IT IS INSTALLED ON THE DOOR. IT ALSO APPEARS THAT, OVER TIME, VIBRATIONS FROM THE VEHICLE WHILE IT IS IN MOTION MAY CAUSE THE TRIM PIECE TO LOOSEN AND ULTIMATELY FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267972October 11, 2019
POWER TRAIN, STEERING
THIS HAS BEEN AN OFF AND ON AGAIN OCCURENCE WITH THIS CAR IT COMPLETELY SHUTS DOWN AND I HAVE VISITED THE DEALERSHIP OFTEN AND THEY ARE TURN ME AWAY FOR REPAIRS AND OR FIXING OF SAID VEHICLE WITHOUT THROWING MONEY AT IT. THIS IS A SAFETY ISSUE AND CONCERN FOR MY FAMILY AS MY KIDS RIDE IN THIS CAR ALMOST EVERYDAY. WE NEED A RELIABLE VEHICLE AND WE ARE GETTING NO HELP FROM DEALERSHIPS AND THIS CAR NEEDS TO ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268032October 11, 2019
POWER TRAIN
THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME TRANSMISSION AND PROBLEM AS THE RECALL. CHRYSLER SAID MY VIN DID NOT FALL UNDER THE RECALL S44 . I BELIEVE CHRYSLER SHOULD BE HELD RESPONSIBLE KNOWING THE TRANSMISSION WAS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267672October 10, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267776October 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
1) -STEREO AND NAVIGATION SYSTEM ON END OFF 2) - WARNING LIGHT'S TURN ON ON THE BOARD AND RUN OUT OF POWER 0 POWER 3) - INJECCION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267778October 10, 2019
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT HEADLIGHTS FLICKERED AND THEN WENT OUT. AFTER PULLING OVER TO SIT FOR ABOUT 15 MIN, LIGHTS STILL DIDN'T WORK. COULDN'T DRIVE AT ALL. NEXT DAY TRIED LIGHTS DURING DAY TIME AND WORKED. AFTER 24 HOURS LIGHTS STOPPED WORKING AGAIN. NEW BULBS ARE IN PLACE, NO WARNING LIGHTS CAME IN THAT LIGHTS WERE NOT WORKING OR A SHORT WAS NOTED OR AN ELECTRICAL SYSTEM FAILURE. CAR IS NOT THROWING ANY ELECTRICAL CODE FAILURES EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266962October 8, 2019
ELECTRICAL SYSTEM
MY CAR STEREO KEEPS GOING ON AND OFF, HARDLY EVER STAYS ON LONG ENOUGH TO LISTEN OR WATCH ANYTHING LONGER THAN MAYBE 5 MINS. PERIODICALLY MORE OFTEN THAN NOT. IT'S AN EVERYDAY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266994October 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. WHILE BACKING OUT OF THE DRIVEWAY OVER A BUMP IN THE ROAD, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267084October 8, 2019
POWER TRAIN
ABOUT 3 MONTHS AGO MY VAN STARTED MAKING NOISE. WHILE I WAS DRIVING. AT TIMES IT WOULD HESITATE TO GO UP HILLS AND WHEN COMING TO A LIGHT IT WOULD SHAKE AND SOMETIMES SHUT OFF. THE RPMS WOULD GO CRAZY AT TIMES WHILE AT A STOP. WHEN TURNING IT WOULD SHAKE WHEN I WOULD TAKE THE TURN. I WENT TO HAVE IT CHECKED AND IT WASN'T GIVING ANY INQUIRIES ABOUT WHAT WAS WRONG. WHEN IT WAS DIAGNOSED ON SEPT 27TH IT JUST SAID THAT THE PASSENGER DOOR HAD SOMETHING WRONG WITH IT. ON OCT 3,2019 THE CHECK ENGINE LIGHT FINALLY CAME ON. I BROUGHT IT IN TO BE DIAGNOSED. IT SAID IT WAS THE TCC HAD MY APPOINTMENT TODAY FOR IT TO BE FIXED (OCTOBER 8,2019) COME TO FIND OUT IT WAS THE TRANSMISSION. I FEEL THAT THE CHRYSLER SHOULD PAY FOR THIS PROBLEM BECAUSE THE DIAGNOSTIC WAS WRONG AND IT TOOK OVER 3 MONTHS TO GET A CHECK ENGINE LIGHT TO GO ON. I'M ON DISABILITY AND LIVE PAYCHECK TO PAYCHECK. I AM STILL PAYING ON THIS VEHICLE AND DIDNT THINK THAT IN THE 2 YRS. THAT I WOULD BE PAYING FOR A TRANSMISSION AT 72,000 MILES. THIS VEHICLE WAS NEVER ON THE RECALL LIST BUT I BELIEVE IT SHOULD HAVE BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267111October 8, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266771October 7, 2019
POWER TRAIN
THE CAR WAS IN MOTION DRIVING AND STARTED TO STOP AND OVERHEAT. WE TOOK IT TO GET THE CODES LOOKED AT FOR THE PROBLEM AND THE P0944 CODE IS SHOWING FOR HYDRAULIC PRESSURE UNIT LOSS OF PRESSURE. WHICH IS SPECIFIC TO THE REFERENCE NUMBER 16V461000 NHTSA RECALL BULLETIN POWERTRAIN AUTOMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266647October 6, 2019
AIR BAGS
AIR BAG LIGHT TURNS ON AND STAYS ON FOR MOST OF THE TIME WHILE DRIVING SOMETIMES SHUTS OFF AND THEN IN A FEW MINUTES TURNS BACK ON THIS HAPPENS ALMOST EVERY DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266479October 5, 2019
SEAT BELTS
THIRD ROW MIDDLE SEATBELT DOES NOT ENGAGE RATCHETING LOCKING MECHANISM TO PROPERLY PROTECT PASSENGERS MAKING IT UNSAFE FOR CARSEATS AND PASSENGERS ALIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266534October 5, 2019
AIR BAGS, SEAT BELTS
AIRBAG DASH SIGNAL INTERMITTENTLY ILLUMINATES. IT SEEMS TO BE RELATED TO A SENSOR IN THE DRIVER SEATBELT. WAS GIVEN AN ESTIMATE OF $375. IT CHIMES WHEN I TURN THE WHEEL. I'M NOT CONFIDENT THAT THE AIRBAG WILL SAFELY DEPLOY IF IN AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265810October 3, 2019
WHEELS
ON SATURDAY, SEPTEMBER 28, 2019 I WAS DRIVING ON U.S. 36 FROM DANVILLE, IN TO AVON, IN. NEAR THE INTERSECTION OF 550 E MY FRONT PASSENGER TIRE FLEW OFF MY CAR WHILE I WAS GOING 55 M.P.H. LUCKILY I WAS IN THE SLOW LANE AND WAS ABLE TO PULL OFF THE ROAD AND NO ONE WAS HURT. THE REASON I AM WRITING IS BECAUSE ALL 5 STUDS ARE MISSING FROM THE WHEEL HUB. THERE IS NO METAL REMAINING AND NO SIGNS OF SHEARING. I DONT KNOW IF THIS IS A RECALL OR IF NOT, MAYBE IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265941October 3, 2019
SERVICE BRAKES
THE VAN NEEDS A NEW BREAK BOOSTER AND I HAVE BEEN TOLD BY THE DODGE WHOLESALE PARTS WAREHOUSE THAT NONE ARE AVAILABLE AND 128 ARE ON BACK ORDER WITH NO DATE ON WHEN THEY WILL BE AVAILABLE. MY CAR IS UNSAFE AND THE BREAKS COULD GO OUT AT ANYTIME AND IT COULD BE MONTHS BEFORE THE PART IS AVAILABLE. IN THE MEAN TIME MYSELF AND OTHER DODGE, CHRYSLER CUSTOMERS ARE DRIVING UNSAFE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265980October 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS HOT. ALSO, A PINGING SOUND WAS HEARD AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. ONCE THE VEHICLE WOULD SIGNAL THAT IT WAS OVERHEATING, THE TEMPERATURE GAUGE WOULD REVERT BACK TO NORMAL AND THE PINGING SOUND AND WARNING INDICATOR CEASED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND REPAIRED. THE SPECIFICS OF THE DIAGNOSIS AND REPAIR WERE UNKNOWN; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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