Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11288683December 12, 2019
ELECTRICAL SYSTEM
BODY CONTROL MODULE IS GOING OUT SO THE HEAT STOPS WORKING. ALL THE LIGHTS ON THE DASHBOARD COME ON INCLUDING THE SECURITY LIGHT RANDOMLY. THE AIR BAGS MAY OR MAY NOT DEPLOY. THE WINDSHIELD WIPERS COME ON BY THEMSELVES. HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. IN THE CITY AND ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288726December 12, 2019
FUEL/PROPULSION SYSTEM
WHEN TRYING TO START MY VAN ALL THE DASH LIGHTS COME ON BUT THE VAN WILL NOT START AND THE ETC LIGHT COMES ON. THERE IS A CLICKING SOUND IN THE FUSE BOX AND THE BRAKE LIGHTS DO NOT LIGHT UP WHEN THE PEDAL IS PUSHED. TOOK IT TO THE MECHANIC WHO STATED THERE IS A PROBLEM WITH THE FUEL PUMP. THERE IS CURRENTLY A RECALL ON THE FUEL PUMP RELAY FOR CERTAIN TOWN & COUNTRY VANS BUT FOR SOME REASON DOES NOT INCLUDE THIS PARTICULAR ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288755December 12, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288326December 11, 2019
AIR BAGS
SENSOR LIGHT COMING ON AND STAYING ON WHEN CAR IS MOVING THEN OFF THEN BACK ON WHEN IDLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288076December 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AS STATED PREVIOUSLY, I HAD TO HAVE IT TOWED BECAUSE IT WOULD NOT TURN ON WHEN I PUT THE KEY IN THE IGNITION, MICKEY'S GARAGE TOLD ME THAT WHEN THEY UNPLUGGED THE BATTERY AND LET IT SIT FOR LITTLE IT STARTED UP, BUT THEY COULD NOT FIX IT, BECAUSE THEY SAID IT WOULD DO IT AGAIN, THAT IT SHOULD BE CHECKED OUT BY A CHRYSLER DEALER. IT STOP ON ME IN THE FAMILY DOLLAR PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288149December 10, 2019
ELECTRICAL SYSTEM
WHILE DRIVING 40MPH ON A MAIN CITY STREET THE CAR SHUTOFF. RADIO WAS STILL ON, LIGHTS WERE STILL ON, BUT THE ENGINE WAS NOT RUNNING. NO POWER STEERING, NO BRAKES. AS A RESULT OF SHUTTING OFF WHILE DRIVING 40MPH IT CAUSED AN ACCIDENT REAR ENDING A PICKUP TRUCK. TRANSPORTED BY AMBULANCE TO THE ER.*DT*JB *DT *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11288207December 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED OIL LEAKING FROM THE VEHICLE. DOVER DODGE CHRYSLER JEEP RAM (396 US-46, ROCKAWAY, NJ 07866, (973) 366-7000) WAS CALLED AND AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LEAK WAS COMING FROM THE HOSE FILTER THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287963December 9, 2019
AIR BAGS
AIRBAG LIGHT COMES ON AND STAYS ON WHEN I START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287970December 9, 2019
POWER TRAIN
I HEARD A WHINING FROM THE ENGINE AFTER TRAVELING AT HIGHWAY SPEEDS. CHECKED ENGINE WITH NO NOTICEABLE CAUSE. AFTER TRAVELING FURTHER, THE CHECK ENGINE LIGHT CAME ON AND THE WHINE GOT WORSE. TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS INFORMED THAT THE TRANSMISSION PUMP HAD FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288043December 9, 2019
UNKNOWN OR OTHER
I WAS AT THE STORE WHEN I CAME OUT TO START MY VAN I PUT THE KEY IN TURNED IT IT WOULD NOT START UP THE KEY WOULD NOT COME OUT IT GOT STUCK HAD TO PULL IT OUT, AND HAVE IT TOWED TO THE GARAGE AND THEY COULD NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287777December 8, 2019
VISIBILITY/WIPER
ONE OF MY HEADLAMP LENS HAS A DEFECTIVE SEAL, RESULTING IN IT BEING COMPLETELY FOGGED OVER AND COVERED IN CONDENSATION. CHRYSLER WILL NOT REPAIR IT UNDER WARRANTY. I FEEL THIS IS A SAFETY HAZARD THAT AFFECTS THE HEADLAMP VISION AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287642December 7, 2019
ELECTRICAL SYSTEM
THE BLIND SPOT MONITORING SYSTEM QUIT WORKING. THIS WAS NOTICED WHEN ENGAGING A VEHICLE FROM MY BLIND SPOT AND WHEN OVER TAKING ME ON THE LEFT LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287077December 5, 2019
ENGINE, POWER TRAIN
2014 CHRYSLER TOWN & COUNTRY HAS A BAD OIL LEAK. WE HAVE RESEARCHED AND FOUND IT TO MOST LIKELY BE THE OIL FILTER HOUSING COOLER ASSEMBLY. THERE IS OIL ALL OVER THE THE MOTOR AND UNDERNEATH ON THE DRIVERS SIDE BUT NOT ON THE PASSENGER SIDE WE HAVE READ THAT THE OIL FILTER HOUSING IS EASY TO CRACK WHEN CHANGING OIL & FILTER. I HAVE ALWAYS TAKEN IT TO THE DEALER WHERE WE BOUGHT IT NEW TO HAVE IT SERVICED. MY LAST OIL CHANGE WAS DONE 4000 MILES AGO AND WE JUST STARTED HAVING THIS OIL LEAK. SO IT CANNOT BE THAT IS WAS CRACKED OR IT WOULD HAVE BEEN LEAKING AT THE TIME OF THE LAST SERVICE. THE OIL COOLER HOUSING IS A PLASTIC PART ON THE DRIVERS SIDE AND THAT IS WHERE ALL THE OIL IS LEAKING. THE WARRANTY HAS EXPIRED SO WE ARE EXPLORING REPAIR OPTIONS. SINCE THIS IS BECOMING A COMMON PROBLEM, A RECALL SHOULD BE ISSUED. WE RECENTLY BOUGHT OUR SON A 2019 DODGE CHALLENGER. IT HAS THE SAME MOTOR AS OUR VAN, SO WE AREN'T LOOKING FORWARD TO ADDRESSING THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287197December 5, 2019
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BLIND SPOT MONITORING SYSTEM FAILED TO ALERT WHEN A VEHICLE WAS AT THE LEFT OR RIGHT OF HIS VEHICLE. THE CONTACT ALSO STATED THAT THE REVERSE SYSTEM DID NOT ALERT WHEN A VEHICLE WAS APPROACHING ON THE LEFT OR RIGHT. THE CONTACT ALSO STATED THAT THE DIAMOND SQUARE ICON ON THE EXTERIOR MIRRORS ASSOCIATED WITH THE BLIND SPOT MONITORING SYSTEM FAILED TO ILLUMINATE AND MAKE A WARNING SOUND. THE VEHICLE WAS TAKEN TO WATSON LUDINGTON CHRYSLER (3632 WEST US HIGHWAY 10, LUDINGTON, MICHIGAN 49431, (231)-845-3900), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER:[XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. CONSUMER STATED WHEN BACKING HIS VEHICLE AND ANOTHER VEHICLE IS APPROACHING A LOUD NOISE WAS RELEASED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'), *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286774December 4, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE VAN WAS PURCHASED IN 2017. THE JERKING/SHUTTERING OF THE VEHICLE WHEN DRIVING OR HAULING ON GAS WAS THE FIRST SIGN OF DYSFUNCTION OF THE VEHICLE. THE SECOND SIGN OF FAILURE IN THE MANUFACTURING OF THIS MAKE AND MODEL OF CHRYSLER WAS THE HEAD RESTRAINT OF THE DRIVERS SEAT AND THEN WEEKS LATTER THE PASSENGER SEAT POPPED UP, WHEN THE VEHICLE WAS PARKED AND NOT IN MOTION AND DEPLOYED OUT OF PLACE WITHOUT IMPACT OF ANY ACCIDENT OR ETC. AND LAST BUT NOT LEAST, BUT EXTREMELY IMPORTANT THE OIL LEAKS THAT THIS VEHICLE TO THIS DAY HAVE STARTED SINCE SEPTEMBER OF 2019. WE HAVE GONE MORE THAN 3 TIMES TO DIFFERENT OIL CHANGES AND COMPANYS AND THEY KEEP INSISTING IT'S A CHRYSLER RECALL ON THIS MAKE AND MODEL. WHEN WE NOTICED THIS HUGE OIL SPILL, IS WHEN IT'S PARKED AND WE ARE READY TO GO TO OUR NEXT DESTINATION AND A POOL OF OIL SHOWS OUT! WE ARE AFRAID TO TRAVEL FAR AND/OR HAVE COMPLICATIONS LATTER. WE CAN'T EVEN ENJOY THIS VEHICLE AND GO SEE MY BROTHERS WHO ARE OFF IN COLLEGE BECAUSE THIS IS THE ONLY TRANSPORTATION VEHICLE THAT ALL 3 OF US IN THIS HOUSEHOLD CAN FIT COMFORTABLE AND BRING GOODS TO THEM WHEN IN NEED. WE DID NOT PURCHASE THIS VEHICLE TO HAVE A MEDIOCRE PRODUCT AND RESULT. WE ARE VERY DISAPPOINTED WITH THE VEHICLE AND WISH AND PRAY TO FINALLY HAVE A SOLUTION AND GOOD RESULT THIS TIME AROUND WITH FILING THIS COMPLAINT THROUGH NHTSA. IF THIS PROBLEM IS NOT FIXED SOON, WE WILL NOT BE ABLE TO GO TO DALLAS AND SPEND CHRISTMAS WITH MY YOUNGER BROTHERS AT THE END OF THE MONTH. PLEASE, PLEASE, I BEG OF YOU ACT AND GIVE CUSTOMER SERVICE THAT WE NEED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286888December 4, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY STEERING CONTROLS DO NOT WORK. THE STEERING WHEEL CONTROLS DONT WORK AND CRUISE CONTROL DOES NOT WORK. THE CONTROLS FOR THE SPEEDOMETER FOR DIGITAL USE DO NOT WORK. THERE IS ONLY 36000 MILES ON THE CAR AND THE PART TO FIX IS UNAVAILABLE. THE QUESTION IS WHY NO RECALL WHEN U CANT ORDER THE PART SO OBVIOUSLY EVERYONE IS HAVING AN ISSUE AND THIS NOT WORKING COULD HAVE PREVENTED 2 ACCIDENTS THAT HAVE OCCURRED HAD THE HORN WORKED LIKE IT SHOULD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286921December 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE OCCURRED MOSTLY WHEN THE VEHICLE WAS COASTING. ON ONCE OCCASION WHILE ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SUDDENLY STALLED AND STRUCK A CURB. THE CONTACT INJURED HIS RIGHT FOREARM. MEDICAL ATTENTION WAS NOT NEEDED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO WAS NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT DUE TO THE FAILURE THE VEHICLE WAS REAR ENDED A FEW TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11286646December 3, 2019
POWER TRAIN
THE VAN LOST POWER AND WOULD NOT SHIFT ABOVE FIRST GEAR. IT WOULD REV THE RPMS AS IF IT WERE IN NEUTRAL. IT ALTOGETHER QUIT MOVING ONCE I WAS ABLE TO GET IT BACK INTO OUR NEIGHBORHOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286310December 2, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START AND WOULD STALL WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO R & T MOTORS (9651 BISSONNET ST, HOUSTON, TX 77036, (713) 772-4505) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286319December 2, 2019
ENGINE
AT 91,614 MILES ENGINE IS LEAKING OIL, TOOK TO CHRYSLER DEALER THEY SAID IT IS OIL COOLER/FILTER ADAPTER . THEY WANT OVER $1000. TO FIX IT, I HAVE A EXTENDED WARENTEE THEY SOLD ME FOR OVER $2000., AND THEY WON,T COVER IT. PLASTIC PART ON ENGINE, BAD DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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