Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11437857October 23, 2021
ELECTRICAL SYSTEM
The passenger sliding door actuator makes a loud buzzing sound when the doors are locked/unlocked with a key or the door lock. Multiple forums have stated that they are having the same issue in the Town and Country and Dodge Caravans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437741October 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Van will suddenly shut engine down resulting in loss of brakes, power steering and all other systems. Van must need to be restarted by turning key off and back to run position. Seems to happen at lower speeds and is an intermittent issue that can’t be duplicated on command. Is becoming more frequent. (3 times in 2 days most recently) Will stall in the middle of the road and unable to safely move over. Tractions control light will turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437108October 18, 2021
AIR BAGS
AFTER 2 complaints about defective air bag sensors "THAT GOT ME NOWHERE", I guess you can forget about it because I put a piece of tape over the airbag light. they put the junk sensors in ALL the 2005 vans and some 2006 but for some reason NOT ALL WERE RECALLED.. I don't understand why this hasn't been resolved.. I'll be [XXX] if I'm paying 300-400 bucks for something that other people are getting repaired for free.. THANKS FOR NOTHING... INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437094October 17, 2021
SEATS
On 10/13/2021 the front passenger seat headrest activated for no apparent reason. The van was at a complete stop. After inspecting the headrest I determined the plastic had broke and allowed the headrest to spring forward. The rod that locks the headrest in the normal position was still in the clamp indicating that the computer did not activate the headrest. The plastic holding the rod broke. Luckily the passenger was leaning up preparing to exit the vehicle so the headrest did not hit him in the back of the head. I called the dealer and asked if there was a recall for this issue and they indicated there was not.I believe this is an extremely unsafe incident and am afraid that the driver’s side might be next.I believe it could cause serious head and neck injuries if falsely activated. I have researched and found many complaints about the same issue. I have temporarily put a strap on the headrest to hold it closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437026October 16, 2021
AIR BAGS
The passenger front seat head rest deployed on its own. It looks like a plastic pin inside the headrest broke and popped open by itself!!!! This is very dangerous. I should not have to pay for this dangerous manufacture defect!!! The vehicle was never in a accident!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436607October 13, 2021
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
transmission was slipping- Chrysler deal inspected the car and found transmission had low oil pressure due to worn oil pump . they replaced the transmission and oil cooler assemble A recall for a transmission pump seizing causing low pressure has been issued for some Chrysler Town& Country 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436689October 13, 2021
POWER TRAIN, ENGINE
The contact owns a 2015 Chrysler Town & Country. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact stated that no warning lights were illuminated. The contact stated that the vehicle was able to restart after an hour. The vehicle was taken to a dealer who stated that a repair was a waste of money as no diagnosis or repairs were done. The vehicle was then taken to an independent mechanic who stated that the transmission needed to be replaced. The transmission was replaced however, the failure occurred. The vehicle was taken back to the independent mechanic who then replaced an unknown filter however, the failure still occurred. The vehicle was then taken to another independent mechanic who stated that a thermostat needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436153October 9, 2021
AIR BAGS
Headrest deployed without reason. Was stopped at a light, not moving, and head ready deployed and hit me in the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436180October 9, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Greetings, My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my situation, but in reality it was a predatorial loan in disguises from The Contra Costa County, public Auto Auction. As I only had this car for 5 months, I am now seeming to be extremely frustrated that I am being charged $500.00 to get my car serviced, as Chrysler Dealership is the only reliable source to service this vehicle due to the complication of their being a specific machine to add transmission fluid into the transmission. There is a check engine light exact for my transmission sensors, but it actually needs to be changed immediately. Due to my financial hardship that COIVD has caused me as a young single mother, I am unable to pay for this unknown excessive charge for the proper service. This is causing a huge delay within trying to get this problem fixed before the transmission ends up blowing out on me. I was also informed that I would not be eligible to get a rental in return for the amount of days that It will take to get an appointment at a Chrysler Dealership. Please have a supervisor contact me immediately regarding this concern, this is causing a serious matter. My contact information is as listed below: [XXX] Thank you in advance for your time, and consideration regarding this unfortunate disaster of getting this specific car without knowing exactly what programs I would run into in the near future. Contact Me As Soon As Possible Regarding Any Updated Information Regarding This Matter. Best Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435993October 8, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436002October 8, 2021
UNKNOWN OR OTHER
Front power windows have fallen into the door three times now (driver side 2, passive 1). Each time it required replacement of the window regulator and cable. I can't imagine this happening on the highway -- would scare the bejesus out of somebody when there's a loud bang and the window just drops into the door. Plus, it's a security issue since you have an open window that can't close until you get the repair. Internet searches show this to be a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435850October 7, 2021
SEATS
The head rest deployed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435785October 6, 2021
ELECTRICAL SYSTEM
The sliding electrical/mechanical passenger door does not close entirely and continually retries to re-close. I observe over the years that there must be a sensor or other mechanical/electrical detection of door "closure" that is not working correctly off and on for a least 4 years. The action we've taken to is to manually force the door closed as the electrical-mechanical closure detection cannot always sense door closure correctly. Occasionally the condition can occur while driving causing fear the door will open or not be locked exposing passengers to potential serious injury hazard while in motion. The condition has not improved despite efforts to clean, clear, oil parts to try and remediate the item. Dealer is not making any recommendations for remediation on this defect to this point. These cases first noticed in 2018, and has continued off and to the present. I was made aware of potential class action on the issue from another FCA auto owner and raising this item for purposes of lending my experience to the number of customers affected by this SLIDING DOOR ELECTRICAL/Mechanical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435627October 5, 2021
UNKNOWN OR OTHER
The vehicle has began stalling while driving and the power steering and power brakes do not work after the car stalls. This is an extreme safety hazard for my wife and kids who use this vehicle and have found it difficult to steer and stop while driving. The problem could not be replicated by a service center and no solution was found. This problem has been occurring since August 2021 (which is when we bought the vehicle).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435644October 5, 2021
UNKNOWN OR OTHER, ENGINE, FUEL/PROPULSION SYSTEM
TIPM is defective causing the car hard starting and stall.The fuel pump relay stays on draining the new battery . The car starts then shuts down after 2 seconds. The sliding doors open and close, horn stops, car alarm stops intermittently. I had to temporarily bypass the fuel pump relay.The cost of the TIPM replacement is $1500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435351October 4, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435277October 3, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Car stalls while driving. Looses brakes and steering. Mechanics can not determine cause. No codes stored. Almost caused a collision happened 4 times in a month
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434818September 29, 2021
SEATS
Both of my headrests in the front (driver and passenger) within a week of each other have suddenly "popped" forward. They are broken and can't be put back together. It is very dangerous. Thankfully no one was riding in the passenger seat. The driver seat occurred when the vehicle was parked. This could have really hurt someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434539September 27, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2012 Chrysler Town and Country. The contact stated that the vehicle would not immediately start. The contact was able to start the vehicle after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay had failed and needed to be replaced. The independent mechanic also advised the contact that the manufacturer had made a bypass kit for the failure. The fuel pump relay was bypassed. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434341September 25, 2021
UNKNOWN OR OTHER
Sliding door locks quit working got stuck. Manuel and power door locks stuck unable to lock or unlock sliding doors. trapped in back of car. DANGEROUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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