Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11431548September 2, 2021
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My Chrysler Town and Country has serious electrical issues. It started with the radio shutting off and restarting by itself, which is not a serious issue at all. But yesterday, at a red light, the radio shut off and so did the car. The engine stopped working, the accelerator pedal would not respond. It was terrifying. Thankfully we were at a red light, but if this were to happen on a busy highway, or even just on a regular street with traffic, it could be a life threatening situation. From what I have researched online, this is a common problem with Chrysler, Jeep and Dodge cars. Legal action has been taken and class action lawsuits were filed to address this matter. The Center for Auto Safety (CAS) asked this very own NHTSA to open an investigation into faulty TIPM, which seem to be the problem that causes these cars to very dangerously completely shut off even while driving, causing drivers to lose control of the steering and of the brakes. The CAS estimated 7 million Chrysler vehicles have power issues related to the TIPM. One month after receiving a class action lawsuit, Chrysler issued a recall for 189.000 Dodge Durango and Jeep Grand Cherokee with bad TIPMS. 189.000. Out of SEVEN MILLION. This is absurd. It seems as if Chrysler is waiting for someone to be killed due to this issue so they can take it seriously and actually issue the recall to all the cars that have this problem, not a tiny fraction of them and not only because it is directly related to a lawsuit. Unfortunately, despite multiple claims throughout the years that not only this is a common problem with Chrysler, but that the corporation is well aware of it and negligently refuses to address the issues, the NHTSA rejected the CAS petition to investigate this problem. Proof is definitely not amiss, as a quick internet research will produce thousands upon thousands of reports of the same problem on the same car. This needs to be a recall URGENTLY, and not only after someone dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431366September 1, 2021
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that he noticed a fuel leak near the undercarriage of the center of the vehicle while it was running. The contact took the vehicle to an independent mechanic who inspected and diagnosed the failure as a transmission leak near the rear and that a new transmission oil pump and converter needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431264August 31, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My driver side passenger van door won’t open. It won’t open when pulled open. The keyfob can’t open it. The button in the van won’t open it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431285August 31, 2021
UNKNOWN OR OTHER
The sliding door behind the driver's seat will not open. It is an automatic door that can also be opened manually. I'm unable to open the door at this time. This is a safety issue because it is preventing exit from the vehicle. The light on the button to open that sliding door is not working as well. There have been no other indications as to why this is not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430774August 27, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE
The contact owns a 2008 Chrysler Town and Country. The contact stated while driving 40 MPH, the brake pedal was depressed to make a left turn, and the vehicle shut-off without warning. She exited the vehicle and flagged down two fellow motorists for assistance. While they attempted to push the vehicle, the contact was able to restart the vehicle and resumed normal driving. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was 152,669.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430480August 25, 2021
ENGINE
The contact owns 2013 Chrysler Town & Country. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway and turn the ignition switch to the off position and waited for approximately 20 minutes before restarting the vehicle and the vehicle resumed normal functionality. The vehicle was taken to the dealer where it was diagnosed however, the mechanic was unable to duplicate the issue. The vehicle was not repaired. The failure recurred. The vehicle was then taken to an independent mechanic to be diagnosed. The mechanic was unable to retrieve a fault code. The manufacturer was not notified of the failure. The failure mileage was approximately 114,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430571August 25, 2021
STRUCTURE:BODY
When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430302August 24, 2021
UNKNOWN OR OTHER
Headrest safety system deployed while car was parked. Plastic bracket holding release pin broke, casing system to deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430385August 24, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The passenger side sliding door will not latch closed in hot weather. It continuously tries to close but doesn’t latch. This has been happening for years. Now it is starting to do this while driving when the door is not even being opened or closed. The overhead lights come on and the door ajar symbol flashes and dings. It will continue to do this for 20 minutes or more while the door continuously tries to close. I have two children and feel that this is a safety issue because the door is not secure while driving. I have not yet taken it to a dealer because I have read online that tons of people have this problem and dealers haven’t been able to find a cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430404August 24, 2021
POWER TRAIN
*Torque converter clutch circuit/open *unknown *unknown *no it has not *check engine light is currently on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429857August 20, 2021
UNKNOWN OR OTHER
Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429875August 20, 2021
ENGINE
The contact owns a 2005 Chrysler Town and Country. The contact stated that there was a tracking device placed on the vehicle which caused the vehicle to stall without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 314.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429365August 16, 2021
POWER TRAIN
Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, please see recall S44. Manufacture date is Nov 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429367August 16, 2021
ENGINE, STEERING, SERVICE BRAKES
Engine stops while driving. Has happened multiple times and is extremely dangerous. Have been told it is a bad TIPM which was recalled on other models, but not mine????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429130August 14, 2021
ELECTRICAL SYSTEM, WHEELS, ENGINE
I don't know much about vehicles. So when I get the obd scanned to make sure things are good to sell my van and it throws back many error codes, I was surprised. I thought the vibration/shaking was minor or just because I only had 4 out 6 engine mounts replaced. I was told the tipm was bad, the transmission, the tire pressure sensors don't work. The eco drive doesn't work. I was told that there was a problem with mine that was recalled but only on half of the vehicles and my vin wasn't one of them recalled even though it's the same problem. I was told the main fuse panel under the hood needs replaced. From what I was told, all the needed repairs will cost about as much as I paid for the vehicle itself. There have been lights on the dash since a few days after I bought it but the obd didn't want to put out any reading. I named her Christine because she seems to have a mind of her own. The rpm's go sky high whenever they feel like it so I often have to pull over, turn it off and wait about 5 minutes. I didn't know where to turn to get help with this before it nickel and dimes me into the even more poor house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428997August 13, 2021
STRUCTURE:BODY
The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428999August 13, 2021
STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in Complaint Number 11047478 being filed with your department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429010August 13, 2021
POWER TRAIN
My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429027August 13, 2021
UNKNOWN OR OTHER
The driver's side sliding passenger door doesn't properly latch in hot weather. Instead of latching, the automatic mechanism continually tries to latch without success. Sometimes driving down the road, the door motor will continue to try to latch the door. Sometimes it will set off the alarm. The door simply will NOT latch in hot weather unless pressure is applied to the back end of the door (nearest the rear driver's side tire) in conjunction with the sound of the actuator trying to latch the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428882August 12, 2021
ENGINE
The contact owns a 2014 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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