Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11434190September 24, 2021
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving at various speeds, several unknown warning lights flashed on the instrument panel as the vehicle would shut off. The contact stated that he waited for a while before being able to restart the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) which he linked to the failure. The contact made an appointment with the local dealer. Upon arrival at the dealer, he was informed that the recall was already serviced prior and that he had to pay a diagnostic fee to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433802September 21, 2021
ELECTRICAL SYSTEM
When I turn on my wipers the lights on the dashboard either go .com or completely off. This happen every time I turn on the wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433841September 21, 2021
UNKNOWN OR OTHER
The driver side rear sliding door has stopped working. You cannot get it to open manually or through the push of a button. We have tried pushing the button beside the door panel itself, pushing the button in the front by the windshield (where the buttons for the other doors are located and working fine), tried opening it manually from within the vehicle, and manually from outside of the vehicle. It will not budge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433726September 20, 2021
UNKNOWN OR OTHER
R03 recall was performed on my van. I do not remember the date. And recently the WIN stopped working correctly ... HELP. Will not start car. Remote start works but WIN is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433521September 19, 2021
UNKNOWN OR OTHER
The sliding door lock actuators are faulty and will not allow the door to open even manually. This is a huge issue in the event of an emergency to get children out of the back of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433430September 18, 2021
UNKNOWN OR OTHER
The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replaced as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433449September 18, 2021
SEATS
I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433389September 17, 2021
UNKNOWN OR OTHER
While I was driving, the head rest popped apart making an extremely loud noise and hitting me in the back of the head with a great amount of force. I thought I had been rear ended it was so hard. I’m in pain and lucky I had just pulled off the highway because I would have wrecked. Chrysler needs to do something about this. It was bad. Consumer had sore head and neck injuries. Case number [XXX] from Chrysler. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11433165September 16, 2021
UNKNOWN OR OTHER
The A/C lines that go to the rear are defective. It wouldn't be such a big problem but, it causes all the A/C components to not work/fail. We had our children in the rear and had no A/C in the worst traffic backup for hrs. It gets entirely too hot back there even with the windows open. Our mechanic looked up parts needed for this repair and informed us that the parts were on national back order. So he told us that it is indeed a common problem and it is definitely a major safety concern.!! There were no warning's, messages, or symptoms before this failure occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433200September 16, 2021
UNKNOWN OR OTHER
Back sliding door wouldn't open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432910September 14, 2021
ELECTRICAL SYSTEM
Right side passenger sliding door makes a buzzing noise whenever the doors unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432664September 12, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Over a year ago, we began to have a problem in which the vehicle would, on occasion, not start. The “check engine” light would come on, along with another icon that looked like a lightning bolt between two inverted parentheses. Sometimes it started up on the first try, other times it would take a few attempts, and sometimes it would not start at all. Then a new wrinkle emerged: the van conked out on us a few times while on the road -- once while merging onto a highway. We now had a serious (and potentially dangerous) problem on our hands. We had the fuel pump replaced, but the problem persisted. I took the van to our local Chrysler dealership to have them figure it out. They replaced the throttle body and cleaned the fuel injectors and fuel system. I drove the car home without incident, but the following morning, I tried to start it, and the same old situation emerged — the engine cranked but never turned over. I then had it towed back to the dealer for another round of diagnostics. I mentioned that I had seen on the Internet about a possible faulty Totally Integrated Power Module (TIPM), an issue in various Chrysler/Dodge/Jeep/Ram products. Later they called saying the battery was the problem (even though they earlier reported that the battery was okay), and had nothing to do with the TIPM. For about a week, the van is started up without a hitch, but then same old hesitating-before-starting situation reared its ugly head, albeit briefly. It is only a matter of time before it stalls out again in traffic. These vehicles should be recalled and the TIPM needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432352September 9, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Headlight switch was turned on and headlights came on then went off. Turned light switch off and then on again and the lights came on and then went out again. This happened about dark time and I was 30 minutes from home. Cannot trust vehicle to drive at night as this has happened several times as I test the switch at home. Contacted dealership and all they could tell me is there is not a recall on this issue. No warning lamps came on. Can only drive during daytime as I cannot trust lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432132September 8, 2021
AIR BAGS
The active headrest restraint deployed & broke the plastic without being in an accident. No way to reset since the place is broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432148September 8, 2021
ELECTRICAL SYSTEM, ENGINE
The contact’s daughter owns a 2011 Chrysler Town and Country. The contact stated while driving 25 MPH up an incline, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to his home where he inspected the vehicle. The contact discovered that the Totally Integrated Power Module (TIPM) was defective and needed to be replaced. The contact spoke to an independent mechanic who informed him that there was no recall on the vehicle and that he was unaware of any issues with the TIPM. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432153September 8, 2021
FIRERELATED
The contact owned a 2008 Chrysler Town and Country. The contact stated that the vehicle caught fire overnight inside of the garage, while the contact was sleeping. The contact was made aware of the failure when he went inside of the garage and it was filled with smoke. The vehicle was filled with smoke and the dashboard had melted. No police or fire department report was filed. The contact's son was able to pull the vehicle out of the garage with a chain. The vehicle remained parked outside of the contact's garage. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11432022September 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle would suddenly shut off without warning. On several occasions, the vehicle would not immediately restart. Additionally, on occasions, the vehicle could not be started after being parked for several hours. The cause of the failure was not yet determined. The local dealer was notified of the failure however, the manufacturer was not yet contacted. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432054September 7, 2021
AIR BAGS, SEATS
While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431837September 6, 2021
UNKNOWN OR OTHER
Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431867September 6, 2021
ELECTRICAL SYSTEM
Passenger side door lock buzzing, fails to lock or unlock at times. This could be a safety issue with anyone especially children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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