Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11442770December 6, 2021
STRUCTURE:BODY
Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442838December 6, 2021
ELECTRICAL SYSTEM, STEERING
Our van just stops running when driving. This causes the power steering and brakes to stop working, no warning at all anything is happening. This has happened several times in the last three days. I coasted to side of road once. I almost rear-ended and was almost rear-ended in same incident today due to sudden shut off. I fear for my life and family safety. I have a son who travels in a wheelchair in the vehicle and our only transportation. My son cannot go to school now as he has no transportation to get there since this is his wheelchair van. He cannot ride in a regular vehicle, he must ride in his powerchair due to mobility and specialized seating. Two weeks ago, vehicle acted like we didn't have traction and wheels locked up. That has happened several times. Then two days before the stop running started the traction control light came on but it was perfectly normal driving situations. Light turned off after car was turned off and hasn't come back on. No warning lights or other alerts have come on in van. Very costly, TIPM system was replaced November 2020 due to issues with vehicle power issues on not starting fully and loosing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442714December 5, 2021
STRUCTURE:BODY
Sliding door lock actuator is inoperable. The door will not unlock or open which could trap the occupants. The problem has not been reproduced/confirmed by the dealer or service center, however, research on this issue states that motorsafety.org has an article that it is researching this to issue a recall. There were no warning lights. After removing the door panel, the issue has been resolved, however, the door makes a buzzing noise when it's locked now. Since the initial problem, the door has been stuck one other time. The initial problem occurred 4 weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442755December 5, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FUEL/PROPULSION SYSTEM
It's the timp the big black box with all the fuses in it I have had so much problems with it it messed up the alternator and the battery and the doors and the fule pump now I have to get a new box and a fused pump because it won't start at all now it have quite on me while I was driving before it broke all the way down I don't know why they ain't a recall on it yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442122November 30, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle failed to start-up. In addition, there was an abnormal exploding noise coming from the vehicle while driving approximately 40 to 50 MPH. The contact mentioned that the windshield wipers failed to operate occasionally. The vehicle was taken to the dealer where it was diagnosed that wireless ignition and WIN module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441925November 29, 2021
POWER TRAIN
Transmission failing at 60,100 miles. Vehicle is loosing power when coming from a stop and cannot be placed into reverse without causing major issues when accelerating from a stop at intersection. contacted Chrysler customer care, they advised that they will not make any attempts to repair the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441892November 28, 2021
ENGINE
There is a problem with the engine oil cooler leaking oil on the engine creating a smell of oil burning which is not good to breathe, plus the danger of the engine catching on fire. I am filing this report on 11/28/2021. I replaced this part the first time in July of 2021 and it is once again leaking in November 2021 already. Prior to replacing it the first time, I did some research on the internet only to find that this is common problem with this oil cooler used in Chrysler Engines. (3.6 L) I would think that Chrysler is a ware of this problem. I don't have the first part that failed, but the replacement is leaking also. I have not had this inspected, but as I have already mentioned, there a lot of complaints on the internet of people having this problem. The part Chrysler is using has a plastic base, and the plastic is apparently breaking down. There is an aftermarket replacement available and they describe the problem with the one that Chrysler uses and what they did to correct it. The replaced plastic part with metal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441737November 26, 2021
FUEL/PROPULSION SYSTEM
Chrysler recalled Jeep n Durango models due to faulty fuel pump relay. Town and Country vans were added to recall expansion. #R09- 14V-530 My van doesn't start properly and have been stranded with 2 young children n cold weather. I need my van for work as I'm a single mother and just bought the van. I need this repaired immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441679November 25, 2021
AIR BAGS, SEAT BELTS
Was rearended by an 18 wheeler doing 55 mph I was stopped waiting for oncoming traffic to pass so I could turn left. He never braked. The van was pushed 200feet before it began to roll into trees. None of the airbags were deployed nor did the seatbelts lock. All 3 people were injured.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11441446November 23, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle would intermittently fail to start up after multiple attempts. The contact would then take the key out of the ignition and press the auto start button on the key fob for the vehicle to start without incident. Upon investigation, the contact's son related that failure to a defective TIPM (Totally Integrated Power Module) which needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441538November 23, 2021
SEATS
The passenger side headrest srs system deployed while unattended. Chrysler refuses to repair or replace this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441312November 22, 2021
EXTERIOR LIGHTING
Several weeks ago while driving at night the headlights suddenly went out creating a very dangerous situation. When I tried to turn the lights back on they blinked a couple of times and then remained off. Over the next several days the lights would come on sometimes and other times they would not. I changed the light switch but that did not help. I sent the TIPM in to a repair center but they have been unable to identify a problem with it.09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441015November 19, 2021
STRUCTURE:BODY
Passenger side sliding door makes a loud grinding sound when shut. Often times the door won't shut completely. Other times it will not open (i.e. it's stuck shut). In either case it is not safe for the passengers. They could either fall out because the door isn't shut while the vehicle is in operation. They could also need to exit the vehicle quickly due to an accident, but be stuck because the door won't open. This issue has been occurring for at least 4 years. I've been waiting for the manufacture to issue a recall to fix it because my understanding is it is very expensive to fix but am taking it into the dealership next month to get it looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440812November 17, 2021
EXTERIOR LIGHTING
The headlights will go off and stay off unexpectedly while driving at night in the dark. Lights will not go back on for days. Then they will work for a random amount of time, then stop working again while driving in the dark again. You may examine this vehicle if you would like. I think that driving in the dark and the lights unexpectedly going off definitely puts my life and the lives of my family and other drivers at great risk. This problem has been confirmed at my local Firestone auto repair center. Neither the police or the manufacturer have inspected the vehicle yet. The tail lights, the dash lights, everything else works just fine. Neither the headlights or the brights will work. This has been going on for a few months. Why so long? The lights will work for weeks at a time, then unexpectedly shut off and stop working for days. Right now they are not working. I see from doing research on the internet that this seems to be a common problem with these vehicles, and I think that NTSB need to do something about it, like issuing a recall. This is a flawed design!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440842November 17, 2021
UNKNOWN OR OTHER
Driverside rear sliding door will not open manually or remotely due to the lock staying in the locked position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440678November 16, 2021
ENGINE
The contact owns a 2002 Chrysler Town & Country. The contact stated while the vehicle was running, the engine would misfire. The contact stated that the check engine warning light was illuminated. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was 134,492.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440192November 12, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440296November 12, 2021
POWER TRAIN, ENGINE
Driving home from work with vehicle behaving normally. I slowed down for traffic light and felt a hesitation when trying to accelerate. I was then unable to gain speed and was impeding traffic. The vehicle was inspected by a certified auto repair where they were unable to drive and had to push into garage. Diagnostic code for loss of hydraulic pump pressure, internal transmission failure. The transmission was replaced At that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440111November 11, 2021
ELECTRICAL SYSTEM, ENGINE
I was driving in Chattanooga Tn when it happened the first time. But the van just shut off so I made it to a parking lot turned the switch off then it started right back up and it happened again on my way home. It has happened multiple times. The the Ecm light came on so I had it replaced now the engine won't do anything at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440112November 11, 2021
STRUCTURE:BODY
The rear sliding driver’s side door could not be opened. There was no warning that this would happen. With this malfunction, exiting the vehicle from the back seat would be difficult and possibly life threatening in a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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