Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11439982November 10, 2021
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? While driving the entire engine and system shut off. All powered functions ceased and i was left to pull over with no power steering, the brakes didn't respond as well, signals weren't working either. Once pulled over I was able to restart the car with no issue, but the vehicle has continued to randomly lose all power, it seems to occur more frequently when when braking or slowing down. How was your safety or the safety of others put at risk? It was put at great risk as the car could have lost control and i was at limited capacity to correct with no engine power or other powered functions. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440014November 10, 2021
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at 30-40 MPH and making a turn, the accelerator pedal was depressed, and the vehicle inadvertently lost electrical power. There was no warning light illuminated. The contact stated that he shifted the gear shifter from neutral back to drive and was able to restart the vehicle to continue driving. The vehicle was taken to the dealer who diagnosed that an unknown computer module needed to be replaced. The contact stated that the computer module was replaced; however, the failure recurred while driving and the vehicle was taken back to the dealer. The dealer diagnosed that no issues were found. The contact stated that the vehicle was taken to a second dealer, Jim Browne Chrysler Jeep Dodge Ram of Dade City (12020 US-301, Dade City, FL 33525) who diagnosed that the ignition key had failed and needed to be replaced. The contact stated that the ignition key was replaced; however, the failure persisted. The contact stated that whenever the failure recurred, he would put the vehicle in neutral, then drive and attempt to restart the vehicle but the vehicle would only restart after he waited 10-15 minutes. The contact stated that the failure had been reoccurring. The manufacturer was notified of the failure and a case was opened; however, the manufacturer closed the case after a while. The contact referenced NHTSA Campaign Numbers: 11V139000 (Electrical System) and 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed nor repaired. The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440030November 10, 2021
POWER TRAIN, ENGINE
The contact owns a 2010 Chrysler Town & Country. The contact stated while driving at 20 MPH, the vehicle loss motive power and stalled without warning. The contact restarted the vehicle and drove to the residence. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired. The manufacture was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439864November 9, 2021
ENGINE
The contact owns a 2012 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the rear brake lights failed to illuminate. The check engine warning light was illuminated. The failure almost caused a collision. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 151,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439611November 7, 2021
VISIBILITY/WIPER
While driving at 45 mph on a smooth suburban road, the rear windshield exploded. Previously, there had been no visible flaws in the glass. The windshield heater had been used for about 20 minutes, but turned off more than an hour before. The glass apparently exploded outward, as there were no glass shards in the empty row of kids booster seats in the rear. By internet search we learned there have been many of these same incidents over the years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439613November 7, 2021
FUEL/PROPULSION SYSTEM
Hole in the top of the fuel pump from electrical connection getting too hot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439623November 7, 2021
ELECTRICAL SYSTEM
Integrated fuel pump relay went out and horn started sounding and wouldn't turn off. Fuel pump relay won't work and horn relay won't turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439355November 4, 2021
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Chrysler Town and Country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side headrest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the headrest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439415November 4, 2021
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
While driving in traffic my transmission failed due to a pump failure in the transmission (diagnosed by a mechanic after the incident and having to be towed to a shop). The car stalled in the middle of an active intersection. My make and model and manufacture year was involved in a recall for this exact problem but for unknown reasons my VIN is not included. The car has been meticulously maintained and has less than 50,000 miles. The check engine light appeared immediately prior to the car losing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439153November 3, 2021
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would suddenly jerk and hesitate. Also, the speedometer failed to operate as needed. Additionally, while depressing the brake pedal, the vehicle failed to immediately stop with the pedal extended to the floor. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 9,346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439261November 3, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, AIR BAGS
Vehicle would lose power. First problem was while at the gas station with my children (age 4 and 1) and with the key in the cup holder, the doors locked on their own. I had to call my husband to bring spare key. The next issue was the vehicle battery drained and had to get jumped. The last issue was the vehicle would not turn on. All of the lights turned on but would not crank over.Took it to my local dealership and was advised that the TIPM failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438852November 1, 2021
POWER TRAIN
The contact owns a 2008 Chrysler Town and Country. The contact stated that while attempting to shift gear, the gear shifter was inoperable. The vehicle was towed to the dealer. The dealer diagnosed that the gear shifter needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438816October 31, 2021
SEATS
The headrest came apart while car was parked and turned off. If the driver was behind the wheel when this happen, there is a good possibality it may have cause the driver to have an accident. The car have been to a service center to check about replacing it. There was no warning before the headrest came apart. It is my understanding that Chrysler knew about the defect but I have not received a recall notice. It seem this part is expensive to replace and I don't see that it is my place to lay out the money. Can Chrysler be held accountable?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438717October 30, 2021
UNKNOWN OR OTHER
Keys (pod) get stuck in ignition cannot remove them and cannot shift out of park to remove them, the shifting piece won't move out of park but the car start but can't shift gears or remove the key pod.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438765October 30, 2021
POWER TRAIN
Transmission completely fails with only 83,000 miles. Paid at a Chrysler/Dodge dealership to have the transmission replaced with a new one. August 17th after driving the vehicle the transmission failed again. Took several weeks before they replaced the transmission valve body on supposedly a new transmission. After 1,644 miles the vehicle again loose power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438499October 28, 2021
AIR BAGS, STEERING
The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438185October 26, 2021
STRUCTURE:BODY
This summer our driver’s side sliding door stopped working. It will not open manually or with the buttons in the car or on the remote. Around the same time, the lock on the passenger side sliding door started to buzz every time it unlocked. This weekend, the passenger side sliding door became stuck closed as well. Neither door is functional. I have a child in a 5 point harness that must be in one of the middle seats. It is very difficult to get her in and out. In the case of an emergency, we would be struggling to get the 4 kids out of the back. I see that you are doing an investigation, so I wanted to be sure and report the problem. We have not pursued a repair yet as it is not in our budget.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438227October 26, 2021
LANE DEPARTURE: BLIND SPOT DETECTION, FUEL/PROPULSION SYSTEM
Fuel Pump Relay- the TPIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437968October 24, 2021
POWER TRAIN
The engine turns off while driving at freeway speeds for no reason. It loses power increasing the risk of crash because there is no steering power. Also when coming to a stop, it begins to idle very rough then the engine dies. No check engine light on. Yes problem has been confirmed by 2 separate transmission mechanics. This is the same problem as Chrysler recall number S44 (transmission pump failure). But my manufacture date missed the recall by about 5 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437989October 24, 2021
POWER TRAIN
Likely transmission pump failure or torque converter failure. Mileage is approximately 69,000. This is the second failure with same symptoms. Transmission slips out of gear, whines, clicks. Whining goes away when placed in neutral. After transmission slipped check engine light came on, no prior indication this was going to occur. Safety jeopardized on this occassion as we were pulling out of driveway located on blind curve when transmission failed. No collision occurred, but no action could've been taken to avoid collision if a vehicle come around curve. Was towed to Moore Ford Hartford Kentucky where the first repair was made. There was a known recall on 2015-2016 chrysler town and country for this problem. Dates of Manufacture: JUL 30, 2015 to APR 17, 2016 Manufacturer Recall Number: S44 NHTSA Campaign ID: 16V461000 Unsure if this unit was included in recall, but with this being second failure during our ownership I believe it deserve attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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