Chevrolet Tahoe Complaints

10,175 consumer complaints on file.

#11605937August 1, 2024
STRUCTURE
The contact owns a 2010 Chevrolet Tahoe. The contact stated that while her daughter was driving at slow speeds into a parking area, the passenger's side of the vehicle collapsed, rendering the vehicle inoperable. The contact stated that shortly afterwards, Roadside Assistance arrived to tow the vehicle and observed that the frame had split down the center. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 240,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605880August 1, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605858August 1, 2024
SERVICE BRAKES
I was driving with family (2 adults - including myself, and 5 kids - ages [XXX] ) The truck started to flash warnings and my brakes disabled. We couldn't stop and almost had an accident. I kept pumping the brakes and the E break I didn't give it any gas and we slowly came to a stop after some time. I shut the truck off as I was beyond terrified and tried to start it back up. The lights came on but it didn't turn over to start. Had to have it towed and find an uber for a 7 passenger car. The truck was towed to the nearest dealer (a little over an hour from my home) and I was told it was a battery issue. They replaced the battery didn't check the breaks and told me if the battery dies the breaks stop working. Yet, I had power in the truck just no brakes, when I tried to turn it on the lights went on as did the radio but that was it. I tried to take pictures of the warnings on the dash however we were in Mom panic mode. Chevy is acting as if this isn't an issue. I had to put out over $1,100 between the battery, the fees of the dealership, rental and an uber. If we were going at a higher speed we would have not been okay. It was beyond dangerous and the thought that if a battery suddenly dies you have no breaks, that is just unacceptable. I would love for someone to look into this. I am now looking to see what I can do as I don't feel safe in the truck. I don't want this to happen to anyone else hence why I am asking for someone to please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604142July 23, 2024
STRUCTURE:BODY
Sunroof continues to collect water in the drain. I have had it blown out but it continues to happen. It is a matter of time before it begins to leak into the truck. In my research, this is an extremely common problem/design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603391July 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602977July 17, 2024
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602661July 16, 2024
TIRES, WHEELS:HUB
The contact owns a 2021 Chevrolet Tahoe equipped with Good Year Tires, Tire Line: Wrangler Trail Runner AT, Tire Size: 275/60/R20, and DOT number M6W0JA3R3121. The contact stated that while entering her driveway, the driver's side front tire, wheel, and hub detached from the vehicle and crashed into an unknown parked vehicle located in the driveway. The contact was unconscious for a period of time, and she woke to the vehicle sliding against the parked vehicle and garage. The contact stated that she was unconscious, but no medical attention was provided. There were no reports of air bag deployment, fire, or a police report filed. OnStar notified her that her front driver's side tire had a problem. The contact's neighbor, who is an independent mechanic, stated that the tire broke and detached. The contact called a local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage of the tire and the vehicle was approximately 14,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602331July 15, 2024
FUEL/PROPULSION SYSTEM
The high pressure fuel pump may leak resulting in fuel odor and increased evaporative emissions. The engine may also fail to start or provide less power when driven due to insufficient fuel pressure. Recall came out on February 2015 Bulletin No.: 14858 Part Number: 12626354 Description Intake Manifold Gasket 12618337 Intermediate Fuel Feed Pipe 8/V8 Engine 12625817 Fuel Pump SERVICE PROCEDURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602373July 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHAT FAILED: Main Radio. SAFETY CONCERNS: GM sent an over the air update to car around July 5, 2024 and the update broke the whole radio system to my car. I now have no access to OnStar, bluetooth for phone safety, maps, blinkers on side mirrors, radio etc. Dealer mentioned it is a very common problem with this particular GM product and the over the air update to cars. When I asked to turn this feature off so it doesn't happen again it is not an option. The Chevrolet Dealer and a sound system specialist has inspected vehicle. Sound System specialist said this part may only be replaced by the dealer as it is the high end radio system. There was no warning of the update happening. The car was in great condition until this update was pushed through in the middle of the day. Now I am being quoted $2000 to fix it with no guarantee that it wont happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601450July 12, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601454July 12, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601456July 12, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601462July 12, 2024
ENGINE, POWER TRAIN
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601488July 12, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601551July 12, 2024
POWER TRAIN
The contact owns a 2017 Chevrolet Tahoe. The contact stated while driving 40 MPH and depressing the accelerator pedal, the engine revved, but the vehicle failed to respond as needed. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with transmission failure. The vehicle was then towed to a transmission specialist, where the same assessment was made. The transmission specialist determined that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601555July 12, 2024
ELECTRICAL SYSTEM
Trailer brake system warning comes on an alarms tones begin. Distracted driving situation and faulting wiring issue. Has occurred on multiple occassions in addition to this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601496July 12, 2024
ENGINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at various speeds on several occasions, there was a banging sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed and determined that the cam lifters needed to be replaced. The contact stated that the failure reoccurred two weeks later. The manufacturer was notified of the failure. The failure mileage was approximately 11,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599841July 7, 2024
STEERING
First occasion the car drove fine with no indication of an issue. Then once the car was turned off then on, the dash showed no lights or gauges and indicated that the steering assist is not working and the wheel was impossible to turn (almost like a limp mode but not driveable). Disconnected the battery to try and clear the issue and car drove home fine. Was told it could be a bad battery so replaced the battery and it worked fine for about a month. Then again with no indication did it again and this time it cleared itself after about 30 minutes. Dealer said there was a short in the negative battery ground cable and an open circuit in the rack and pinion mechanism but that the rack and pinion part was not available and they weren’t sure when it would be (probably due to excessive failures). Replaced the negative battery ground part and everything was fine for about 3 months until today when the car did the same thing again. We will have to keep looking for the unavailable part or I will basically have a $30k paper weight. Very concerned at the possibility that the steering will go out while I am driving as others have mentioned in previous posts. Seems as though something tragic will have to happen before they issue a recall of a part that appears to be a common failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599209July 5, 2024
ELECTRICAL SYSTEM
Trailer brake warning message, making car un drive able
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598715July 3, 2024
FUEL/PROPULSION SYSTEM
While driving up a hill on a road trip the vehicle felt as if it wouldn't speed up when pressing on the accelerator- this was short lived. Upon parking in the driveway after the trip my husband noticed a fuel smell coming from the rear driver side of vehicle. The next day it was difficult to start and fuel smell was even more pronounced. As it was the weekend we did not drive it and waited to contact the dealer on Monday. Drove the vehicle to the dealership to have the smell diagnosed and while the engine was running and vehicle was in park, fuel began pouring out underneath. There were NO warning lights whatsoever. Fortunately our granddaughter had just been taken back to her parents as she had previously been in the vehicle! This could have caught fire!!! The vehicle is currently at the dealership and a leak in the fuel line has been diagnosed and is scheduled for repair as soon as the part comes in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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