Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10567539March 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE VEHICLE WAS RESTARTED ON THE FIRST ATTEMPT AND THE CONTACT RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. *TRW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567458March 5, 2014
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
I WAS DRIVING MY COMPANY ASSIGNED CAR DOWN A STEEP HILL WHEN THE ENGINE STALLED WITHOUT WARNING. THIS HAS HAPPENED 5 OTHER TIMES WITH THIS VEHICLE. THIS WAS THE FIRST TIME I WAS TRAVELING FAST THOUGH. IT'S LIKE THE ENGINE JUST TURNS OFF. THE LIGHTS ARE STILL ON BUT I LOSE THE POWER STEERING AND BRAKES. IT WAS TERRIFYING AND EXTREMELY DANGEROUS. THIS PROBLEM HAPPENS COMPLETELY RANDOMLY WITH NO WARNING. IT HAS HAPPENED TO OTHERS IN MY COMPANY WITH THEIR IMPALAS. I LOOKED ONLINE AND FOUND NUMEROUS OTHER INSTANCES OF CHEVY IMPALAS OF VARIOUS MODEL YEARS DOING THE SAME THING. IT IS CURRENTLY IN THE REPAIR SHOP AND THE MECHANIC CAN'T DUPLICATE THE PROBLEM. I TOLD THEM ITS RANDOM AND OCCURS ABOUT EVERY 4 MONTHS OR SO. I AM AFRAID I WILL HAVE TO GET BACK IN THIS DEATH TRAP DUE TO MY EMPLOYER MAKING ME. PLEASE HELP- I DON'T WANT TO DIE BECAUSE CHEVROLET HAS A PROBLEM WITH THEIR ELECTRICAL SYSTEMS IN THEIR CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568393March 5, 2014
SEATS
THE THREE REAR SEAT HEADREST ARE WAY TOO LARGE AND HIGH AND BLOCK THE DRIVERS VIEW OUT OF THE REAR WINDOW. EACH ONE OF THE THREE HEADREST BLOCK PART OF THE VIEW OUT OF THE REAR WINDOW. THIS IS A VERY DANGEROUS SITUATION THAT DRIVERS OF THIS CAR ARE BEING FORCED TO DEAL WITH. THERE SHOULD BE ABSOLUTELY NOTHING INTERFERING WITH THE VIEW OUT OF THE REAR WINDOW FROM THE DRIVERS SEAT. THE REAR SEAT HEADREST ARE OBVIOUSLY OBSTRUCTING THE DRIVERS VIEW OUT OF THE REAR WINDOW. THIS IS AN OBVIOUS SAFETY HAZARD. IT IS JUST A MATTER OF TIME BEFORE SOMEONE BACKS INTO SOMETHING OR SOMEONE OR CHANGES LANES CAUSING A CRASH ON A HIGHWAY DESTROYING PROPERTY, INJURING OR KILLING SOMEONE. THEN THERE WILL BE A HUGE CIVIL SUIT AND YOU CAN BET THE DRIVER OF THE CAR WILL PREVAIL ESPECIALLY AFTER THIS SAFETY HAZARD HAS BEEN REPORTED TO GM, NHTSA, THE BBB AND OTHERS AND NOTHING WAS DONE TO MANDATE A RECALL TO HAVE THESE HEADREST REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567316March 4, 2014
POWER TRAIN
STARTED HAVING TROUBLE WITH MY TRANSMISSION A WHILE BACK. IF I WAS AT A STOP AND TRIED TO ACCELERATE IT WAS SLOWLY TAKE OF THEN ALL OF SUDDEN SLAM INTO THE RIGHT GEAR THEN TAKE OFF. IT ALSO HAPPENED EVEN IF I DIDNT COME TO A COMPLETE STOP AND TRIED TO GO AGAIN. MY CHECK ENGINE LIGHT CAME ON AFTER ABOUT A MONTH OF THIS HAPPENING. I HAD IT CHECKED. IT WAS A SHIFT SOLENOID. SINCE I WAS STILL UNDER WARRANTY I HAD IT REPLACED. IT WAS FINE TILL ABOUT A TWO WEEKS AGO 08/20/2013. NOW MY TRANSMISSION IS DOING THE SAME THING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566939March 4, 2014
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HIGH BEAM LIGHTS WILL NOT ACTIVATE. THE INDICATOR LIGHT TURNS ON ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566946March 4, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
AS I WAS DRIVING DOWN THE ROAD MY CAR LOST SPEED DROP FROM 35 MPH TO 20 MPH, THE CHECK ENGINE LIGHT CAME ON AND THE TRIANGLE WITH THE CAR AND SKID MARKS THEN IT KEPT FLASHING THE SERVICE STABILITRAK CONTROL, ENGINE POWER REDUCED, AND SERVICE TRACTION CONTROL AND IT STARTED TO JERK AND JUMP. I HAVE BEEN HAVING MAJOR ISSUES OUT OF THIS CAR FIRST IT WAS THE RIGHT HUB (EATING TIRES), THEN THE LEFT HUB (EATING MORE TIRES), THEN THE TRANSMISSION AND GEAR SHIFT COMPLETELY GONE (REPLACED EVERYTHING) NOW THIS PLUS THE FRONT TIRES ARE STILL GETTING ATE UP. THIS IS AN ONGOING PROBLEM WITH THIS CHEVY IMPALA. I AM SO READY TO GET A HONDA. AS I SEE THERE ARE OTHER OWNERS THAT ARE HAVING SIMILAR PROBLEMS. WHY ISN'T IT A RECALL ON THESE PROBLEMS? NOBODY LIKES TOO LOOSE THEIR MONEY FOR SOMETHING THAT SHOULD HAVE BEEN TAKEN CARE OF BY GM IN THE FIRST PLACE. WHAT WILL GM DO IF ALL CUSTOMERS PROTEST ABOUT THESE ISSUES THAT SHOULD BE RECALLED ON WHETHER ITS FOR THE PUBLIC, PRIVATE, OR GOVERNMENT SECTOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566947March 4, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF GASOLINE BEING EMITTED FROM THE FUEL LINE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER:07E021000 (FUEL SYSTEM, OTHER). THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567339March 4, 2014
STEERING
RECALLS SUBJECT: STEERING KNUCKLE BREAKING/LOSS OF STEERING CONTROL REPORT RECEIPT DATE: 2/17/2009 NHTSA CAMPAIGN NUMBER 09E005000 COMPONENT(S) STEERING I DID NOT KNOW ABOUT THIS RECALL. I NOTICED THIS RECALL WHILE CHECKING WEBSITE AT PEPBOYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567354March 4, 2014
POWER TRAIN
I HAD CAME TO A STOP AT FOUR WAY INTERSECTION. WHEN IT WAS MY TIME TO PROCEED MY IMPALA WOULD NOT MOVE AT FIRST TRY, AFTER A SECOND TRY I WAS ABLE TO PROCEED WITH LITTLE MOMENTUM AND THEN IT JERKED FORWARD WITH OUT ANY ADDITIONAL GAS PEDDLE MOVEMENT. THIS HAS HAPPEN BEFORE BUT NOT TO THIS DEGREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567362March 4, 2014
SEATS
I PURCHASED A 2011 CHEVROLET 2011 IMPALA LT CAR RECENTLY. I FIND THAT THE HEIGHTS OF THE THREE BACK-SEAT HEAD RESTS ARE EXTREMELY HAZARDOUS FOR A DRIVER OF THIS CAR. EACH HEAD REST IS FIVE INCHES TOO HIGH TO SEE OUT THE BACK WINDOW. I HAD NOT HEARD BEFORE HAND THAT THE 2011 IMPALA WAS WELL KNOWN FOR THIS PROBLEM UNTIL AFTER I HAD PURCHASED THE CAR. RECENTLY, BECAUSE OF MY LIMITED VISIBILITY PAST THE LEFT BACK-SEAT WINDOW HEAD RESTS, IN BACKING MY CAR, I BUMPED A PARKED CAR. MY LEFT REAR FENDER STRUCK THE LICENSE PLATE HOLDER OF THAT CAR. THE COST OF THIS FENDER REPAIR WAS $983.00. I FEAR THAT MY DRIVING THIS CAR WITHOUT CHANGES MADE IN THE CONSTRUCTION OF THESE HEAD RESTS IS LEADING TO ANOTHER MORE SERIOUS ACCIDENT WAITING. TO HAPPEN. I WILL APPRECIATE YOUR ATTENTION INTO THIS MATTER. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567040March 4, 2014
ELECTRONIC STABILITY CONTROL (ESC)
MY DAUGHTER WAS DRIVING 45 MPH IN THE RAIN, THE CAR LIGHTED UP AND READ THE STABILITRAK WAS HAVING A PROBLEM AND REDUCED POWER...CAR SLOWED SUDDENLY. SHE WAS DRIVING AT NIGHT. SHE PULLED OVER, SHUT OFF THE CAR, RESTARTED IT. THIS LAST WEEK, THIS IS NOW A MULTIPLE TIME PER DAY OCCURRENCE. LAST SUMMER AFTER THE FIRST INCIDENT, SHE TOOK THE CAR TO THE CHEVY DEALER IN WATERVILLE, WHO HOOKED IT UP TO THE COMPUTER WHICH DID NOT SHOW ANY CODE. HE TOLD HER TO CONTINUE DRIVING IT AND IT PROBABLY GOT WET. SHE TOOK IT AGAIN TODAY TO ANOTHER GARAGE IN WATERVILLE, WHO HOOKED IT UP TO THE COMPUTER, AND IT DID NOT SAY ANYTHING WAS WRONG. SHE IS EXPERIENCING LOSS OF POWER TO THE CAR MULTIPLE TIMES A DAY WITH MULTIPLE WARNINGS ABOUT THE STABILITRAK. THIS IS A DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567053March 4, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON I70 GOING 70 MPH AND OUT OF NOWHERE MY ENGINE LIGHT COMES ON AND 3 MESSAGES START APPEARING ON THE DASH. 1) SERVICE STABILTRAC, 2) SERVICE TRACTION CONTROL, 3( ENGINE POWER REDUCING. MY CAR A 2011 CHEVY IMPALA SLOWS DOWN TO ABOUT 50. I GET IT GOING BACK TO 60 BUT NOT VERY EASILY. I KEEP GOING AND MERGE ONTO 465 (INDIANAPOLIS INDIANA AREA). I COME INTO SLOWER TRAFFIC WHERE I NEED TO STOP. I APPLY MY BREAKS AND THE PEDAL WILL NOT ENGAGE. ALMOST HIT A CAR. ALSO WHEN I SLOWED DOWN THE CAR STARTED SHAKING BAD. I CONTINUE A LITTLE FARTHER IN SLOW TRAFFIC AND HAD TO STOP AGAIN, SAME THING WITH THE BREAKS. SO I PULLED OVER AND SHUT OFF MY CAR ON THE SIDE OF I465. MY DAUGHTER HAD LOOKED UP THE ERROR MESSAGES ON THE INTERNET AND THERE SEEM TO BE A LOT ON THERE WITH THE SAME PROBLEM. THEY ALL SAID THE SAME THING, AFTER SHUTTING THE CAR OFF AND RESTARTING IT IT WAS FINE. I MADE IT HOME AND EVERYTHING SEEMED FINE FOR A COUPLE OF WEEKS AND IT HAPPENED A FEW MORE TIMES SO FAR. ONCE AT A STOP SIGN AND THE SAME DAY AS I WAS BACKING OUT OF PARKING SPACE AT WORK. ONCE AGAIN THAT SAME WEEK I WAS DRIVING IN TOWN AND TOOK OFF FROM A RED LIGHT AND IT HAPPENED AGAIN. FROM A COMPLETE STOP THE CAR STARTED SHAKING AND THE ERROR MESSAGES AND ENGINE LIGHT COME ON AND IT WOULD NOT ACCELERATE. I WOULD HAVE THOUGHT NOTHING ABOUT IT EXCEPT TO GET IT FIXED, BUT AFTER READING SO MUCH ON THE INTERNET ABOUT THE SAME PROBLEM THERE HAS TO BE AN ISSUE AND NEEDS TO BE RECALLED. GM NEEDS TO OWN UP TO THIS PROBLEM BEFORE PEOPLE GET INJURED OR WORSE DIE FROM THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566644March 1, 2014
POWER TRAIN, STRUCTURE:BODY
AFTER STOPPING, I PUSH ON THE ACCELERATOR, THE ENGINE REVS BUT THE TRANSMISSION DOES NOT ENGAGE, AFTER TWO SECONDS THE CAR WILL SLAM INTO GEAR AND VIOLENTLY LURCH FORWARD. POWERFUL ENOUGH TO STRAIN MY NECK. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566441February 28, 2014
ELECTRONIC STABILITY CONTROL (ESC)
I STARTED MY CAR, AND AS I WAS PULLING OUT OF MY DRIVEWAY THE FOLLOWING MESSAGES STARTED COMING UP REDUCED ENGINE POWER, SERVICE TRACTION CONTROL , SERVICE STABILITY TRACK. I PULLED BACK IN , I TURNED THE CAR OFF AND TURNED IT BACK ON, THE CAR SEEMED NORMAL AGAIN, I THEN ,STARTED GOING TO WORK, ABOUT A MILE FROM WORK THE SAME MESSAGES STARTED COMING UP AND I DID THE SAME STEPS TURNED THE CAR OFF AND THE TURNED IT ON AGAIN. I CONTACTED THE DEALER AND HE STATED IT COULD BE THE THROTTLE BODY, AND THEY HAVE BEEN HAVING THIS PROBLEM WITH THIS MODEL CAR. HOWEVER I WAS STATED THAT IT IS MY RESPONSIBILITY TO PAY FOR THIS DEFECT. ARE THEY REAL, THE HAVE MANUFACTURERS DEFECTIVE PART AND I HAVE TO PAY FOR THIS, THAT IS UNFAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566496February 28, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 20 MPH AS THE DECREASED POWER ENGINE LIGHT ILLUMINATED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND AT VARIOUS SPEEDS. A LOCAL MECHANIC PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE THROTTLE POSITIONING SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644053February 27, 2014
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
SUSPENSION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567202February 27, 2014
ELECTRICAL SYSTEM
HAD CLICKING NOISE IN THE DASH OF THE VEHICLE AND ACCORDING TO THE LOCAL CHEVROLET DEALER IT WAS THE AIR RECIRCULATION DOOR ACTUATOR AND THE AIR TEMP. DOOR ACTUATOR ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566300February 27, 2014
TRACTION CONTROL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A REDUCTION OF ENGINE POWER WITH THE ILLUMINATION OF THE TRACTION CONTROL AND STABILITY CONTROL WARNING INDICATORS. THE FAILURE OCCURRED ON ICY AND DRY ROAD SURFACES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566325February 27, 2014
FUEL SYSTEM, GASOLINE, ENGINE
ON 2/24/14 AT APPROXIMATELY 2:50 PM, I PROPERLY ATTACHED A SET OF BATTERY JUMPER CABLES FROM MY TRUCK TO THIS CAR TO START IT FROM A DEAD BATTERY SITUATION. WHEN THE OWNER ATTEMPTED TO CRANK THE CAR, THERE WAS AN EXPLOSION FROM THE INTAKE MANIFOLD DURING THE CRANKING, RESULTING IN AN EXPLOSION AND SMALL FIRE. THE OWNER IMMEDIATELY SWITCHED THE CAR OFF, AND EXITED THE VEHICLE, AND I IMMEDIATELY CLOSED THE HOOD SO THAT THE FIRE WOULD NOT SPREAD, CALLED THE FIRE DEPARTMENT, AND REMOVED THE VEHICLES AROUND IT. THE FIRE DEPT. RESPONDED WITHIN 5 MIN., AND EXTINGUISHED THE FIRE WITH WATER. THE FIRE DEPT. AND POLICE INSPECTED THE CAR, AND LEFT AFTER IT WAS DETERMINED THAT THE FIRE WAS PROPERLY EXTINGUISHED, AND THERE WAS NO FURTHER RISK OF THE FIRE RE-STARTING. THE FIRE DAMAGE WAS CONFINED TO THE ENTIRE UNDER-HOOD AREA OF THE CAR. WHEN THE EXPLOSION HAPPENED, THE ENGINE COVER AND OIL FILLER CAP WAS BLOWN APPROXIMATELY 5 FT. FROM THE CAR, THE INTAKE MANIFOLD WAS BLOWN OPEN, AND THE FIRE WAS BURNING INSIDE THE INTAKE MANIFOLD. WE ATTEMPTED TO PUSH THE CAR INTO THE PARKING SPACE, BUT IT WOULD NOT MOVE. IT SEEMED THE ENGINE HAD SEIZED, PROBABLY AS A RESULT OF THE FIRE. THE CAR HAS SINCE BEEN TOWED TO OUR MECHANIC. THE CAR'S OWNER WAS INSIDE OF THE CAR, ATTEMPTING TO START IT VIA THE IGNITION KEY. I ASKED HER IF THERE WERE ANY PRIOR ISSUES WITH THE CAR, AND SHE TOLD ME THAT AT THE TIME, OTHER THAN A FLAT TIRE AND DEAD BATTERY, THE A/C WAS INOPERATIVE, AND NOT BEING USED. APPROXIMATELY 2-3 YEARS AGO, THE CAR WAS BROUGHT TO A LOCAL DEALER, AND A RECALL ISSUE WAS PERFORMED ON IT. SHE DID NOT REMEMBER WHAT SERVICE AND RECALL REPAIRS WERE DONE ON THE CAR. PRIOR TO THIS INCIDENT, THE CAR HAD NOT BEEN OPERATED FOR APPROXIMATELY 2 WEEKS. I AM THE PERSON MOST ABLE TO GIVE THE DETAILS OF THE INCIDENT. THE OWNER OF THE CAR (SISTER) HAS AUTHORIZED ME TO ACT ON HER BEHALF IN THIS MATTER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10566381February 27, 2014
ELECTRICAL SYSTEM
WAS DRIVING ON INTERSTATE DOING ABOUT 70/72 MILES AN HOUR WHEN CAR SHUT OFF . LOST POWER STEERING, POWER BRAKES & LIGHTS. MANAGED TO GET IT TO THE SHOULDER OF THE ROAD & STOPPED. CAR DID RESTART. CAR SHUT OFF SEVERAL TIME AFTER THAT WHEN SLOWING DOWN FOR A STOP LIGHT OR STOP SIGN. SPENT OVER $600.00 TRYING TO GET IT FIXED. FEEL GM SHOULD HAVE ADVISED THEIR DEALERSHIPS ABOUT THE PROBLEM WHEN IT WAS DISCOVERED IN 2004. IF DEALERSHIP HAD BEEN AWARE OF PROBLEM THEY WOULD HAVE BEEN ABLE TO FIX IT INSTEAD OF TRYING SEVERAL OTHER COSTLY THINGS. I WOULD STILL BE DRIVE THE IMPALA & NOT MAKING A CAR PAYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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