Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10626099August 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE VEHICLE IN FRONT OF HIM. A PASSENGER IN THE OTHER VEHICLE HAD TO SEEK MEDICAL ATTENTION, THE INJURIES WAS UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10626104August 18, 2014
STEERING
I PARKED ON AN INCLINE, A DRIVEWAY AT A RESIDENCE AND WHEN I WAS LEAVING AND TRYING TO START THE CAR THE IGNITION WOULDN'T ENGAGE UNTIL I LIFTED THE KEY AND CENTERED IT. THIS HAS HAPPENED SEVERAL MORE TIMES WHEN I PARK ON ANY KIND OF A INCLINE. DON'T KNOW IF IT'S RELATED TO THE RECALLS GOING ON. I JUST THOUGHT YOU OUT TO BE AWARE. I CONTACTED MY DEALER AND THEY SAID I HAD TO WAIT FOR A RECALL TO BRING IT IN FOR NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626197August 18, 2014
VEHICLE SPEED CONTROL, STEERING, SEAT BELTS
DURING NORMAL CONDITIONS WARNING LIGHTS FLASH "SERVICE TRACTION CONTROL" ALONG WITH ABS LIGHT. THERE IS A GRINDING NOISE IN THE FRONT LEFT SIDE WHEEL. ALSO SEAT BELTS LIGHT FLASH. ALREADY REPLACED ACCELERATOR PEDAL SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625828August 17, 2014
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IT DOESN'T MATTER IF THE CAR IS RUNNING OR NOT THE ACTUATORS TO THE AIR CONDITIONER AND HEATING UNIT START CLICKING AND MAKING A LOUD NOISE. AFTER A FEW MINUTES IT WILL STOP. I WENT AND HAD IT CHECKED BY THE DEALERSHIP AND WAS TOLD IT WOULD COST BETWEEN 500 AND 600 DOLLARS TO FIX. IN ANY EVENT I HAVE TALKED TO SEVERAL PEOPLE WHO OWN IMPALAS AND THEY HAVE HAD THE SAME PROBLEM. MY SISTER WAS ONE OF THOSE PEOPLE. SHE HAD TO TAKE HER CAR BACK TWICE BEFORE IT WAS REPAIRED CORRECTLY. APPARENTLY THE COMPUTER CHIP IN THESE CARS ARE DEFECTIVE. THE CLICKING NOISE HAPPENS EVEN WHEN THE CAR IS SITTING IN THE GARAGE AND IT IS STORMING OUTSIDE. I FEEL THIS IS A MANUFACTURING PROBLEM AND GENERAL MOTORS SHOULD TAKE CARE OF THE PROBLEM WITHOUT ANY OUT OF POCKET MONEY FROM THE CONSUMER. AFTER ALL THE TAXPAYERS DID BAIL YOU OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625857August 17, 2014
ELECTRICAL SYSTEM
THE MOTOR FOR THE AIR CONDITIONING SPROCKET BECAME WORN AND IT KEEPS ON SKIPPING ON THE TRACK.IT SENDS AMPERAGE BACK TO THE CONTROL CIRCUIT.IT THROWS OUT MY COMPUTER IN THE CAR.I GET ALL KINDS OF MALFUNCTIONS.THIS CAN BECOME VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622656August 16, 2014
ENGINE
WHILE I WAS TRYNA TO STARTED MY CAR IT STAY BEFORE STARTED & THE SERVICEMASTER [XXX] ON LIGHT. THIS HAPPEN ON SEE ON OCCASION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625734August 16, 2014
UNKNOWN OR OTHER
ON TUESDAY, AUGUST 12TH I HAD A REAR TIRE BLOWOUT WHILE DRIVING MY 2007 CHEVROLET IMPALA. UPON CLOSER INSPECTION, BOTH OF THE REAR TIRES, WHICH WERE BOTH PURCHASED NEW APPROXIMATELY 18 MONTHS AGO, WERE EXTREMELY PAPER THIN ON THE INSIDES OF THE TIRE. THE CAUSE OF THIS UNUSUAL WEAR WAS DUE TO FAULTY SPINDLE RODS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625740August 16, 2014
TIRES, TIRES:TREAD/BELT
I BOUGHT A 2012 IMPALA .2 DAYS AFTER I BOUGHT IT FROM DEALER HAD TIRE GO DOWN FROM BUBBLE ON SIDEWALL. A MONTH LATER SAME THING. HAD BLOW OUT WITH 3 COUPLE DAYS AGO. WENT AND BOUGHT NEW SET AND FOUND OUT 4TH TIRE HAD BUBBLE.NOW I HATE I BOUGHT ANOTHER SET OF GOODYEAR EAGLE LS2. HOW CAN I GET MY MONEY BACK K FROM GOODYEAR OR NEW TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625746August 16, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON 8/15/14 WE CAME OUT TO THE VEHICLE AND IT WOULD NOT START. NO POWER AT ALL AND THE KEY WOULD NOT COME OUT OF IT. LEFT THE VEHICLE SIT OVERNIGHT AND SAME THING IN THE MORNING ON 8/16/14. WE CALLED AND GOT A JUMP FROM A TOW TRUCK AND DROVE THE VEHICLE HOME. WHILE TRAVELING HOME ON THE INTERSTATE (70 MPH), MY HUSBAND NOTICED THAT WHEN HE TURNED THE DRIVING LIGHTS ON THE VEHICLE SHUT OFF. (LUCKILY HE KNEW WHAT TO DO AND MANAGED TO NOT KILL ALL OF US IN THE VEHICLE AND ANYONE AROUND THE VEHICLE; (2 ADULTS AND 2 CHILDREN IN VEHICLE;) HE ALSO NOTICED THAT WHEN HE SIGNALED A LANE SWITCH THE CRUISE CONTROL WOULD TURN ITSELF OFF. WE GOT THE VEHICLE BACK TO OUR HOUSE, WAITED 15 MINUTES AND TRIED RESTARTING AND THE BATTERY WAS COMPLETELY DEAD AGAIN. (NO DOME LIGHT, BELLS OR ANYTHING WHEN OPENING THE DOOR). SINCE THEN, HE HAS TRIED PUTTING A DIFFERENT BATTERY IN IT AND WE GET THE SAME RESULTS. WHEN WE GOT HOME WE DID A GOOGLE SEARCH AND FOUND SEVERAL OTHERS THAT THIS SAME THING HAS HAPPENED TOO. LUCKILY NO ONE HAS BEEN KILLED FROM IT BUT IT IS EXTREMELY SCARY WHEN YOUR VEHICLE TURNS OFF DOING 70 MPH. I WOULD ALSO LIKE TO INFORM YOU THAT THERE WAS NO WARNING WHATSOEVER THAT THE BATTERY WAS LOW OR THERE WERE ANY ELECTRICAL COMPLICATIONS GOING ON WITH THE VEHICLE. THERE IS NO VOLTAGE METER ANYWHERE ON THE VEHICLE. NO WARNING LIGHTS CAME ON EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625767August 16, 2014
ELECTRICAL SYSTEM
UPON ATTEMPTING TO START THE CAR, NOTHING HAPPENS WHEN TURNING THE KEY. EVENTUALLY THE CAR WILL START AFTER A LONG DELAY. THIS OCCURRED INTERMITTENTLY OVER TIME, ALWAYS REQUIRING A LONG WAIT (AND NOTHING ELSE) BEFORE THE CAR WOULD START - RESULTING ME BEING LATE FOR WORK OR MISSING IMPORTANT MEETINGS. ON READING EXTENSIVE REPORTS OF THE VERY PROBLEM ON THE INTERNET (ON MANY GM YEARS/MODELS), I LEARNED THAT IT IS A "SAFETY" FEATURE TO PREVENT THE CAR FROM BEING STOLEN A NECESSARY COMPUTER READING OF A CHIP IN THE KEY! FURTHER READING INDICATED THAT (1) THIS IS A VERY COMMON PROBLEM (2) GM CHARGES OVER $1000 TO "FIX" THE PROBLEM (VERIFIED BY MY GM DEALER), AND (3) THE "FIX" DOESN'T WORK (THE PROBLEM CONTINUES)! EVENTUALLY THE PROBLEM DISAPPEARED, BUT HAS JUST RECENTLY REAPPEARED WITH A VENGEANCE! I HAVE JUST LEARNED THAT A COMPANY MAKES A WIRING HARNESS PASSCODE BYPASS (AT $250) THAT WILL STOP THIS SITUATION OF THE CAR NOT STARTING WHEN THE KEY IS PROPERLY ENGAGED. I CAN THINK OF FEW DESIGN FLAWS THAT ARE POTENTIALLY MORE DANGEROUS (NOT TO MENTION INCONVENIENT) THAN HAVING YOUR CAR RANDOMLY REFUSING TO START - FOR INSTANCE LATE AT NIGHT IN A PARKING LOT OR GARAGE WHEN STORES ARE CLOSING OR CLOSED - OR WHEN ATTEMPTING TO ESCAPE FROM A DANGEROUS SITUATION. THIS POTENTIALLY DANGEROUS CIRCUMSTANCE FAR EXCEEDS ANY BENEFIT FROM PROTECTING YOUR CAR FROM BEING STOLEN BY USING A FAULTY PASSCODE SYSTEM. THE REMEDY WOULD BE SIMPLE AND INEXPENSIVE FOR GM TO FIX BY EITHER SUPPLYING NEW FIRMWARE TO BYPASS THE COMPUTER PASSCODE SYSTEM OR EVEN CHEAPER - THE WIRING HARNESS PASSCODE BYPASS CURRENTLY FOR SALE BY AN INDEPENDENT VENDOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625765August 16, 2014
SERVICE BRAKES
CORRODED THROUGH BRAKE LINE! I WAS DRIVING ON THE INTERSTATE AT 65 MPH AND APPLIED THE BRAKES MILDLY. MY FOOT FELT NORMAL BRAKE RESISTANCE FOR AN INSTANT AND THEN THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR. FORTUNATELY, AS MY SLOWING WAS NOT CRITICAL AT THAT MOMENT, THE FAILED BRAKING DID NOT RESULT IN A DISASTER. DURING MY DIAGNOSIS OF THE PROBLEM, ON APPLYING THE BRAKES MUCH BRAKE FLUID LEAKED ON THE GROUND BELOW THE MASTER CYLINDER, BUT NOT INVOLVING THE MASTER CYLINDER. CLOSER INSPECTION I DISCOVERED THAT THE BRAKE LINE CROSSING THE FIREWALL TO THE RIGHT FRONT WHEEL (ABOUT 12 INCHES BELOW THE MASTER CYLINDER AND A FEW INCHES TOWARD THE PASSENGER SIDE) WAS ASSEMBLED SUCH THAT IT IS EMBEDDED IN FELT (WHICH APPARENTLY PROVIDES SOUND DEADENING FROM THE ENGINE COMPARTMENT) UP AGAINST THE FIREWALL FOR ABOUT 6 INCHES. THIS FELT HOLDS WATER AND REMAINS WET ALMOST CONTINUOUSLY IN THE NORTH CAROLINA ENVIRONMENT. THERE IS EXTENSIVE RUST ON THE BRAKE LINE IN THIS AREA - AND IT IS RUSTED THROUGH, WITH BRAKE FLUID SQUIRTING OUT WHEN THE BRAKES ARE APPLIED. THIS IS VERY STUPID AND DANGEROUS DESIGN PATH FOR THIS BRAKE LINE - IT SHOULD BE INSTALLED SUCH THAT IT DOES NOT CONTACT THE FELT. IT IS OBVIOUS THAT IT WAS ASSEMBLED THIS WAY (THE LINE IS NOT FLEXIBLE AT THIS POINT) - FIRMLY FORCED UP AGAINST THE FELT ON THE FIREWALL AND HELD IN THIS POSITION BY FASTENERS - NOT DUE TO ANY MOVEMENT OF THE LINE AFTER ASSEMBLY. THIS UNNECESSARY FAILURE DUE TO STUPID DESIGN MAY WELL HAVE RESULTED IN A SERIOUS OR EVEN FATAL ACCIDENT, VERY POSSIBLY INVOLVING A PEDESTRIAN AND/OR ONE OR MORE AUTOMOBILES. ACCESS TO REPLACE THIS LINE WILL REQUIRE THE CAR TO BE ON A LIFT, WHICH I AM UNABLE TO PROVIDE, SUCH THAT I WILL HAVE TO PAY GOOD MONEY TO HAVE IT FIXED. THIS WILL MOST ASSUREDLY BE A PROBLEM (LIKELY RESULTING IS SERIOUS INJURY OR DEATH) ON OTHER 2000 ERA IMPALA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625795August 16, 2014
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE TRACTION CONTROL LIGHT APPEARED ON THE DASHBOARD, REDUCING POWER TO THE ENGINE AND LOWERING DRIVING SPEED ON A BUSY HIGHWAY NEARLY CAUSING AN ACCIDENT. CAR JERKS AND POWER LOCKS TURN OFF AND ON. POWER TO STEERING AND BRAKING ALSO REDUCED. THIS IS UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622446August 15, 2014
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
I'VE HAD MY 2008 IMPALA SINCE MARCH 2014, AND I'VE YET TO HAVE MY REAR DEFROST IN WORKING CONDITION. I FEEL LIKE THIS A CONSTANT COMPLAINT SO THERE SHOULD BE SOMETHING DONE ABOUT THIS WHEN THERE IS OVER 400 COMPLAINTS MADE ABOUT THIS SAME ISSUE. IT IS VERY UNCOMFORTABLE TO NOT BE ABLE TO SEE OUT YOUR REAR WINDOW CAUSE OF FROST AND WHEN YOU WIPE IT WITH A CLOTH THAT IS NO HELP NEITHER BECAUSE IT GOES RIGHT BACK TO BEING FOGY. HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622220August 14, 2014
ELECTRICAL SYSTEM
CAR REFUSES TO START. SECURITY SYSTEM LOCKS UP AND IT WON'T START FOR 10 MINUTES. SIGNAL LIGHTS WON'T WORK WHEN NEEDED. MAY WORK ONE DAY, THE NEXT, NO. THIS HAS BEEN A PROBLEM FOR 6 YEARS. THE MOST RECENT EPISODE WAS 8/13/14. I HAVE HAD IT IN THE SHOP 2-3 TIMES AFTER I BOUGHT IT WITH NO SATISFACTION. GETTING REALLY TIRED OF THIS!! I REALLY WOULD LIKE SOME ANSWER TO MY PROBLEM. IT IS GETTING WORSE ABOUT NOT STARTING. ON 3 DIFFERENT OCCASIONS, IT TOOK 20 MINUTES INSTEAD OF 10. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622346August 14, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,889.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622353August 14, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE AND SHORTLY AFTER A FIRE STARTED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE BRAKES, BRAKE PADS AND BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10622417August 14, 2014
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEMS WITH MY 2004 CHEVROLET IMPALA OFF AND ON SINCE I GOT IT. THERE ARE TIMES WHEN I TURN THE IGNITION OFF AND IT WILL NOT START. THE DASH AND LIGHTS WILL WORK, BUT WHEN I TURN THE KEY OVER IT DOES NOTHING. THIS JUST RECENTLY OCCURRED WHILE I WAS OUT OF TOWN. I HAD TO LEAVE THE CAR AND GO BACK FOR IT 2 TO 3 HOURS LATER, AND IT STILL DID NOT START RIGHT AWAY. I GOT TO MY HOTEL ROOM AND TURNED THE IGNITION OFF AND IMMEDIATELY TRIED TO RESTART IT AND IT FAILED AGAIN. AFTER TOSSING AND TURNING ALL NIGHT AND WORRYING THAT I WOULD HAVE TO CALL A TOW TRUCK, THE CAR STARTED THE NEXT MORNING. I DARED NOT TURN THE IGNITION OFF UNTIL I MADE IT HOME SAFELY. THIS WAS THE SCARIEST INCIDENT OF THEM ALL, A COUNTRY GIRL BEING STRANDED IN THE CITY. I NOTICE THAT OTHER 2004 IMPALAS HAVE THE SAME PROBLEM. IT WOULD BE NICE TO GET THE PROBLEM TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622008August 13, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING 10 MPH, THE AIR CONDITIONER FAILED TO ACTIVATE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. AFTER A FEW MINUTES, THE AIR CONDITIONING OPERATED NORMALLY. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622074August 13, 2014
STRUCTURE:BODY, WHEELS
AS I PROCEEDED WEST DOWN RICHMOND AVE THE YOUNG LADY WAS PULLING OUT OF HER JOB PARKING LOT. SHE WAS TRYING TO HEAD EAST ON RICHMOND AVE., BUT SHE WAS TALKING ON HER CELL PHONE AND ALSO LOOKING WEST INSTEAD OF THE DIRECTION TRAFFIC WAS COMING FROM. AS SHE PROCEEDED TO CROSS 3 LANES OF TRAFFIC WITHOUT LOOKING IN THE RIGHT DIRECTION AND TALKING ON HER CELL PHONE, I START TO BLOW MY HORN AS WELL AS TRYING TO MERGE INTO THE FAR LEFT LANE TO DODGE HER FROM HITTING ME. THAT WAS A FAILED ATTEMPT SHE STILL ENDS UP SMASHING INTO MY PASSENGER SIDE PANEL ALONG WITH THE FRONT BUMPER AND TIRE. NO AIRBAGS EVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10622090August 13, 2014
STEERING
ON 7/22/2011 WHILE OPERATING THE VEHICLE AT HIGHWAY SPEED, THE POWER STEERING ABRUPTLY QUIT WORKING. VEHICLE WAS REPAIRED BY DEALERSHIP (AL SERRA CHEVROLET NORTH - COLORADO SPRINGS) UNDER WARRANTY. MILEAGE 5875. *TR ON 9/27/11 WHILE OPERATING THE VEHICLE AT HIGHWAY SPEED, THE POWER STEERING ABRUPTLY QUIT WORKING. VEHICLE WAS REPAIRED BY DEALERSHIP (AL SERRA CHEVROLET NORTH - COLORADO SPRINGS) UNDER WARRANTY. MILEAGE 7661. ON 2/16/2012 WHILE OPERATING THE VEHICLE AT HIGHWAY SPEED, THE POWER STEERING ABRUPTLY QUIT WORKING. VEHICLE WAS REPAIRED BY DEALERSHIP (AL SERRA CHEVROLET NORTH - COLORADO SPRINGS) UNDER WARRANTY. MILEAGE 9948 ON 8/20/2013 WHILE OPERATING THE VEHICLE AT HIGHWAY SPEED, THE POWER STEERING ABRUPTLY QUIT WORKING. VEHICLE WAS REPAIRED BY DEALERSHIP (AL SERRA CHEVROLET NORTH - COLORADO SPRINGS) UNDER WARRANTY. MILEAGE 23429 ON 8/13/2014 WHILE OPERATING THE VEHICLE AT HIGHWAY SPEED, THE POWER STEERING ABRUPTLY QUIT WORKING. VEHICLE HAS NOT YET BEEN REPAIRED. MILEAGE 27130. ON EACH OCCASION DEALERSHIP STATED THAT THE SEAL FOR INTERMEDIATE SHAFT ON RACK AND PINION FAILED AND THE RACK AND PINION WERE REPLACED. PROBLEM CONTINUES TO OCCUR. THIS IS A SERIOUS SAFETY HAZARD FOR THIS VEHICLE. . .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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