Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10714637May 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STARTED THE VEHICLE AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 6/30/15*CN UPDATED 07/02/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714348May 4, 2015
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS NO FAILURE WITH THE ELECTRONIC POWER STEERING UNTIL THE CONTACT RECEIVED A MANUFACTURER RECALL FOR THE POWER STEERING. WHILE TRAVELING APPROXIMATELY 60 MPH, THE STEERING WHEEL VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTREME FORCE TO THE VEHICLE TO GET THE STEERING WHEEL TO TURN. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER. A MECHANIC TEST DROVE THE VEHICLE AND INDICATED THAT THE FAILURE WAS RECURRING EVEN THOUGH THE DEALER REPLACED THE PART FOR THE RECALL. THE DEALER DID NOT INDICATE IF THE COMPONENT WAS DEFECTIVE. IT FAILED A SECOND TIME, WHICH INDICATED THAT THE POWER STEERING SENSOR LOST CONTROL TO THE BODY CONTROL MODULE CAUSING A FAILURE. THE DEALER INDICATED THAT AFTER REPLACING THE POWER STEERING ANGLE SENSOR MORE THAN TWICE, THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,900. UPDATED 02/05/16*LJ UPDATED 10/12/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714425May 4, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE TRACTION CONTROL, STABILITY TRACK AND ABS LIGHTS ALL CAME ON. THE ENGINE POWER REDUCED LIGHT CAME ON AND ENGINE POWER WAS LOWER. I HAD THE LEFT SPEED SENSOR REPLACED AND THE ACCELERATOR SENSOR REPLACE ON AUGUST 8TH AFTER THE DEALERSHIP HAD FIXED THIS PROBLEM IN APRIL AND AGAIN IN JUNE. I WAS TOLD THEY CHANGED SENSORS THEN ALSO, BUT I AM NOT SURE OF WHICH ONES AT THAT TIME. I AM NOW HAVING THE SAME PROBLEM FOR THE FORTH TIME. REPLACING THE SENSORS EVERY FEW MONTHS IS GETTING EXPENSIVE. ALSO NOT VERY SAFE. I CONTACTED GM AND THE WOMAN TOLD ME TO TAKE IT BACK TO THE DEALERSHIP TO BE FIXED AGAIN. I HAVE FIXED THE SAME ISSUE THREE TIMES ALREADY. THEY WERE OF NO HELP AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713979May 1, 2015
STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL WHEN TURNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEAR KIT AND THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,256. UPDATED 8/21/15*CN UPDATED 10/11/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714041May 1, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING MY "SERVICE TRACTION CONTROL" MESSAGE CAME ON FOLLOWED BY "REDUCED ENGINE POWER". IT SLOWS DOWN MY VEHICLE AND SOMETIMES I CANNOT EVEN ACCELERATE WHEN THESE MESSAGES APPEAR. THEY ALWAYS COME ON TOGETHER AND EVERY SINGLE TIME I DRIVE. SOMETIMES RIGHT AWAY, SOMETIMES AFTER I'VE BEEN DRIVING FOR AWHILE. IT USE TO NOT HAPPEN WHEN I WAS USING MY CRUISE CONTROL BUT NOT EVEN WHEN THAT IS ON IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714133May 1, 2015
SEAT BELTS
THE DRIVER SEAT BELT IS STICKING AND WILL NOT LATCH. IF YOU DO GET IT TO LATCH IT WILL UNLATCH WITH THE SLIGHTEST MOVEMENT. I TOOK THE VEHICLE TO THE DEALERSHIP TO HAVE IT LOOKED AT. THEY TOLD ME THE TECHNICIAN WAS UNABLE TO GET THE LATCH UNSTUCK. THEY TOLD ME IT WAS A FAULTY MECHANISM AND THAT IT WOULD NEED TO BE REPLACED, BUT THEY DO NOT JUST REPLACE THE LATCH, THEY WOULD HAVE TO REPLACE THE LATCH AND THE ENTIRE SEAT BELT ASSEMBLY WITH THE TENSIONER. HOWEVER THEY DID NOT HAVE THIS ITEM IN STOCK AND THEY WOULD HAVE TO ORDER IT AND I WOULD HAVE TO BRING THE VEHICLE BACK FOR THE REPAIRS. IN THE MEAN TIME I AM DRIVING WITH A FAULTY SEAT BELT THAT IS NOT ONLY A SAFETY ISSUE BUT A LEGAL ISSUE. I MUST WEAR MY SEATBELT - IT IS THE LAW. BUT UNFORTUNATELY IT WILL NOT LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713927April 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713936April 30, 2015
ENGINE, STEERING
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE CAR LOST POWER AND DISPLAYED "REDUCED ENGINE POWER." I LOST COMPLETE POWER AND LUCKILY WAS ABLE TO COAST TO THE SHOULDER. IT WAS VERY SCARY AND VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713436April 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
STARTING IN DEC 2014 WHILE DRIVING AT RANDOM SPEEDS, THE 2010 CHEVY IMPALA WILL JERK HARD AND THEN THE TRACTION CONTROL LIGHT WILL COME ON. UPON THIS HAPPENING, THE REDUCE ENGINE SPEED APPEARS IN THE DISPLAY AS WELL AS SERVICE TRACTION CONTROL, AND SERVICE STABILITY. THIS HAS BEEN HAPPENING WITH VARIOUS SPEEDS AND VARIOUS WEATHER CONDITIONS. IF YOU PULL OVER AND TURN CAR OFF FOR ABOUT 5 MINUTES, IT WILL START RIGHT BACK UP AND ENGINE REDUCED WILL NO LONGER BE ON THE DISPLAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713010April 27, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL ONLY START RANDOMLY. ENGINE WILL NOT TURN. ALL LIGHTS ON DASH WILL GO OUT WHEN TURNING THE IGNITION. STARTER HAS BEEN REPLACED AND ELECTRICAL SHOP ADVISED TO GO TO DEALER. TOOK TO DEALER FOR IGNITION RECALL WHICH DID NOT FIX THE PROBLEM. DEALER ADVISED THIS ISSUE IS NOT COVERED BY RECALL. SECURITY LIGHT TURNS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713261April 27, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
I TURNED THE KEY TO START THE CAR AND WAS DRIVING AND MY GAS HAND,SPEEDOMETER AND OIL INDICATORS JUST FELL TO THE BOTTOM OF THE CIRCLE. INSTEAD OF SHOWING ME THE AMOUNT OF GAS I HAVE THE RED NEEDLE FALLS BEHIND THE "E". THE SAME IS TRUE FOR THE SPEEDOMETER,THE NEEDLE JUST FALLS TO THE BOTTOM,AND THE COLD/HOT INDICATOR IS AT THE BOTTOM OF THE PANEL. ISN'T THIS AN ELECTRICAL PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712965April 26, 2015
AIR BAGS
THIS WAS THE FIRST TIME THE SERVICE AIR BAG CAME ACROSS CENTER INFO ON DASH INFO SYSTEM. THE LIGHT ALSO SHOWING THAT THE SRS WAS ON INDICATING A PROBLEM. MY HUSBAND CAME TOOK THE CAR FOR A TEST AND NO LIGHTS OR WARNINGS. TOOK IT TO THE DEALERSHIP AND SERVICEMAN STATED IF THE ERRORS ARE NOT SHOWING IT COULD BE A PROBLEM TRYING TO FIND THE ISSUE OF THE LIGHT AND WARNING. WITH JUST OVER 10,000 MILES ON THIS VEHICLE 2009 IMPALA BECAUSE BEING OVER 5 YEARS OLD I WOULD HAVE TO PAY FOR ALL CHECKS WHICH MAY OR MAY NOT CORRECT ANYTHING. MY HUSBAND HAS CHECKED IT SEVERAL TIMES IN THE LAST FEW DAYS AND HE DIDN'T GET ANY ERRORS. I DROVE IT TO CHURCH TODAY AND SURE ENOUGH IT SAID SERVICE AIR BAG AND THE ICON LIGHT WAS ON FOR DRIVER'S AIR BAG. THEN NO LIGHTS OR WARNINGS COMING HOME. WILL THE AIR BAGS DEPLOY WHEN THIS WARNING IS SHOWING? WHY CAN'T THE DEALER INFORM OWNERS OF THIS VEHICLE THAT A PROBLEM EXISTS. I FOUND SEVERAL PLACES ON LINE ABOUT THE SAME PROBLEM. APPARENTLY ONE PERSON PAID OVER 900 DOLLARS FOR A REPAIR OTHERS SAID THAT DEALERS WERE OF NO HELP. I JUST WANT TO GO ON RECORD THAT THIS MAY BE A SAFETY ISSUE AND ALL OWNERS WITH THIS PROBLEM SHOULD REPORT IT TO GM AND ALSO TO THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712985April 26, 2015
STEERING
DROVE FROM HOME, TO WORK, MAYBE 3 MILES. ABSOLUTELY NO PROBLEM. NO WARNING LIGHTS OR MESSAGES ON DASH. SPEED LIMIT IS 35MPH. FOR PART OF THE DRIVE, AND 25MPH THE LAST PART. PULLED INTO THE PARKING LOT AS USUAL. STILL NO PROBLEM. SLOWED TO PARK. AS I TRIED TO TURN INTO THE PARKING SPOT FROM THE MAIN LANE, THE STEERING SUDDENLY BECAME IMPOSSIBLE TO TURN. I WAS TURNING RIGHT, AND HAD TO FORCE THE WHEEL. I STOPPED AND CHECKED TO MAKE SURE I HAD NOT STALLED, OR TO SEE IF ANYTHING ELSE WAS WRONG. I TRIED PUTTING THE CAR IN PARK. THEN I TURNED IT OFF AND BACK ON. I TRIED REVERSE. NONE OF THOSE THINGS MADE IT ANY BETTER. I INCHED THE CAR INTO THE PARKING SPOT AND CALLED MY ROADSIDE ASSISTANCE. HAD THE CAR TOWED TO BAIERL CHEVROLET IN WEXFORD, PA. THEY TELL ME IT WILL COST ME AT LEAST $1600 TO FIX.THEIR REPRESENTATIVE DESCRIBED THE PROBLEM AS STEERING, HYDRAULIC, POWER ASSIST, ETC. I DID SOME RESEARCH AND THIS PARTICULAR YEAR AND MODEL HAS HAD RECALLS FOR THE EXACT PROBLEM I SEEM TO HAVE. MOTORTRENDS AND CARCOMPLAINTS.COM HAVE DOCUMENTED THE PROBLEM. IT IS NHTSA CAMPAIGN # 11V398000. THE DEALER I USE IS A CERTIFIED GM DEALER. WHY ARE THEY NOT AWARE OF THIS PROBLEM AND WHY DO I HAVE TO PAY IF IT IS A KNOWN DEFECT? THANK GOD THIS HAPPENED IN A PARKING LOT, AND NOT WHILE I WAS OUT ON THE HIGHWAY, OR ANOTHER MEMBER OF MY FAMILY WAS DRIVING. WHAT DO YOU DO IF YOU ARE TRAVELING 55MPH OR MORE AND YOUR STEERING JUST QUITS? NOW I HAVE TO RENT A CAR, AS THEY WOULD NOT EVEN OFFER A VEHICLE TO DRIVE OVER THE WEEKEND TO GET TO WORK AND SUCH. ANOTHER EXPENSE I DID NOT NEED. I AM NOT SURE I WANT TO HAVE THIS CAR FIXED, BUT I DO NEED A CAR TO DRIVE. DON'T TRUST THAT IT WILL BE SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712688April 24, 2015
ENGINE
DRIVING DOWN THE HIGHWAY AND THE ENGINE SLOWS DOWN , THEN THE REDUCED SPEED LIGHT COMES ON. THE ENGINE POWER IS VERY SLOW ALMOST GOT REAR ENDED. I HAVE READ ON LINE THAT THIS HAS HAPPENED ALOT TO THIS PARTICULAR VEHICLE, WHY HASN'T CHEVY RECALLED ANY YET . THIS SHOULD BE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712697April 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND RECEIVED THE RECALL REPAIR. WITHIN TWO WEEKS LATER, THE VEHICLE STALLED. THE CONTACT HAD TO MERGE TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS SHUT OFF AND WAS ABLE TO RESTART THE VEHICLE TO RESET THE COMPUTER. THE STALLING OCCURRED MORE THAN FIVE TIMES. THE VEHICLE WAS NOT SAFE TO DRIVE AND THE CONTACT NEEDED TO HAVE THE VEHICLE TAKEN BACK TO THE AUTHORIZED DEALER FOR FURTHER INSPECTIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712365April 23, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT BOTH REAR TIRES HAD TO BE REPLACED EVERY THREE TO FOUR MONTHS DUE TO THE INSIDE OF THE TREAD WEARING DOWN. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE REAR AXLE SPINDLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712401April 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED, THE IGNITION KEY BECAME STUCK IN THE IGNITION SWITCH. THE FAILURE RECURRED ON SEVERAL OCCASIONS UNTIL THE KEY WAS UNABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER AND INFORMED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712402April 23, 2015
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER'S DOOR KEY FOB FAILED TO OPERATE. THE CONTACT HAD TO MANUALLY LOCK AND UNLOCK THE DRIVER'S SIDE DOOR. THE CONTACT MENTIONED THAT WEEKS LATER, THE BOTH REAR DOORS FAILED TO LOCK AND UNLOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 6/8/15*CN THE CONSUMER STATED THE PROBLEM WAS DIAGNOSES AS DIS-FUNCTIONAL LOCK ACTUATORS. UPDATED 06/18/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712460April 23, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING LEVEL AND THE SPEEDOMETER DID NOT DISPLAY THE CORRECT SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL GAUGE AND THE SPEEDOMETER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712193April 22, 2015
STEERING, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS TURNING OFF OF ELBERTON ROAD ONTO VERIBEST ROAD & I HEARD THE FRONT TIRE MADE A KNOCKING SOUND ABOUT 3 TIMES WHILE TURNING & CONTINUED TO DRIVE AFTER THE CAR FELT OKAY, THEN I FELT AS IF THE CAR DROPPED OR THE TIRE WAS COMING OFF & THE STEERING WHEEL LOCKED UP, TRACTION CONTROL LIGHT STARTED TO BLINK & THE BRAKES WENT OUT & WE CRASH DUE TO ME NOT HAVING CONTROL OF THE VEHICLE! ME & MY 3 KIDS WERE BADLY INJURED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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