Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10746874August 6, 2015
AIR BAGS
THE "SERVICE AIR BAG" LIGHT WILL COME ON WHILE DRIVING. IT WILL THEN GO OUT AFTER A FEW MINUTES. IT HAS DONE THIS REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746884August 6, 2015
SUSPENSION
CONTROL ARM - L& R - O/A MAY 19, 2015 BACKING OUT OF MY DRIVEWAY AND TURNING STEERING WHEEL I HEARD A GRINDING NOISE; MADE A LEFT TURN HEARD IT AGAIN. I TOOK THE CAR TO THE PLACE WHERE I BOUGHT IT. TOLD THE SVC. MANAGER ABOUT THE PROBLEM; I DON'T KNOW IF ANYBODY TEST DROVE IT OR JUST LOOKED UNDER THE CAR; HE DIDN'T FIND ANY PROBLEMS. A MONTH LATER IT STARTED ACTING AGAIN WITH THE STRANGE NOISE; I TOOK IT TO A DIFFERENT 'CERTIFIED CHEV DEALER'. A TECH RODE WITH ME AND HEARD THE NOISE IMMEDIATELY; APPOINT WAS MADE IMMEDIATELY; SUPPOSEDLY REPAIRED...I DROVE IT ANOTHER MONTH. THEN THE SAME NOISE STARTED ON THE RIGHT SIDE; TOOK IT BACK TO THE SAME DEALER. ONCE AGAIN 'CONTROL ARM', SUPPOSEDLY REPAIRED ... WRONG !!!! NOW 8/04/15, TURNING THE WHEEL AGAIN, THE SAME GRINDING NOISE STARTED. I WANT TO TAKE IT BACK TO THE LAST SHOP BUT FIRST I WANT IN PUT FROM YOUR OFFICE. THE CAR HAS ONLY 14000 MILES ...UPDATED 08/20/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746324August 5, 2015
WHEELS
TRACTION CONTROL ACTIVATES WHEN THERE ARE COMPLETELY DRY ROADS. IT ACTIVATES WHEN I AM ACCELERATING FROM A STOP AS I AM TURNING LEFT. IT SEEMS TO BE A PROBLEM WITH A SENSOR IN THE WHEEL(MY OPINION),BUT WHEN I TAKE IT IN TO THE DEALER THEY "CAN'T DUPLICATE CUSTOMER CONCERN" THERE HAS BEEN ON AND OFF PROBLEMS WITH THIS SYSTEM SINCE I PURCHASED THE CAR. IT IS FRUSTRATING THAT IT ISN'T CORRECTED AND THE SERVICE DEPARTMENT GIVES ME THE IMPRESSION SINCE THEY CAN'T IDENTIFY THE PROBLEM,IT'S NOT A PROBLEM TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746474August 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746066August 4, 2015
AIR BAGS, ELECTRICAL SYSTEM
AT START UP OF MY CAR THE DRIVER SIDE AIRBAG WOULD SAY SERVICE REQUIRED, BUT IT WOULD GO AWAY WHEN WE BUCKLED UP. WHEN IN A WEEK IT STARTED TO STAY ON. IT NO LONGER GOES AWAY. ALSO NOW Y WHEN I SHUT OFF MY CAR THE RADIO WILL STAY ON EVEN WHEN YOU OPEN THE DRIVERS SIDE DOOR AND LOCK IT. I HAVE TO MANUALLY SHUT IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745853August 3, 2015
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
MY 2009 CHEVY IMPALA HAD EXPERIENCE INTERMITTENT MESSAGE "SERVICE TRACTION CONTROL" ALONG WITH "REDUCED ENGINE SPEED" SINCE AUGUST OF 2012. IT HAPPENED MAYBE 1-2 TIMES PER YEAR FOR THE LAST FEW YEARS. THE MESSAGE WOULD CLEAR ITSELF AFTER THE CAR WAS TURNED OFF AND SAT FOR A FEW MINUTES. ON JULY 24TH, MY CAR EXPERIENCE THESE SAME MESSAGES ONCE AGAIN. HOWEVER, THE MESSAGE CAME AND WENT MULTIPLE TIMES AND ALL SPEEDS IN TOWN AND ON THE HIGHWAY. THE MESSAGE FINALLY STAYED AND DID NOT GO AWAY ON JULY 25TH. I SCHEDULED SERVICE AT THE LOCAL DEALER ON THURSDAY, JULY 30. THEY CHANGED THE ACCELERATOR PEDAL AND THOUGHT IT WAS AN ISSUE THAT GM ISSUED A SPECIAL CONDITION ON IN APRIL 2015. ON THE WAY HOME FROM THE SHOP, THE MESSAGE APPEARED AGAIN. THUS, THE CAR WAS AGAIN SERVICED AT THE LOCAL DEALERSHIP ON FRIDAY, JULY 31. BY AUGUST 1, THE "SERVICE TRACTION CONTROL" LIGHT BLINKED ON AND THEN WENT OFF QUICKLY. IT DID THE SAME THING ONE TIME ON AUGUST 2ND. TODAY, AUGUST 3RD, THE LIGHT WENT OFF THREE TIMES IN A SHORT DRIVE AND IS ONCE AGAIN STUCK ON. I'M VERY WORRIED THAT THE REDUCED ENGINE SPEED WILL RETURN WHEN I AM ON A HIGHWAY. THIS IS A KNOWN ISSUE BY GM OR THEY WOULDN'T HAVE ISSUED A SPECIAL CONDITION. THEY ONLY WILL FIX THIS UP TO 120,000 MILES. IF MY ENGINE TURNS OFF WHILE MOVING AT 70MPH ON HIGHWAY, THIS WILL BE HUGE SAFETY CONCERN. I'M WAITING ON THE DEALER TO CALL ME BACK TO ONCE AGAIN RETURN MY CAR FOR REPAIR. [XXX] [XXX] CLINTON, MO 64735 [XXX] [XXXXXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745641August 2, 2015
UNKNOWN OR OTHER
THE GLOVE COMPARTMENT DOOR REMAINS SLIGHTLY OPEN. HOWEVER WHEN DRIVING THEN BREAKING IT WILL OPENED OCCASIONALLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745505August 1, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DEFECTIVE IGNITION SWITCH CAUSED CRUISE CONTROL TO MALFUNCTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746334August 1, 2015
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
ON JUNE 30, 2015 I PURCHASED A 2015 CHEVY IMPALA FROM RED RIVER CHEVY, BOSSIER CITY, LA 71111, (318) 549-7500. ON JULY 17, 2015 THE ENTIRE MY LINK SYSTEM WHICH INCLUDES, ONSTAR, GPS, CD PLAYER AND SIRIUS XM RADIO QUIT WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. ON JULY 27, 2015 I TOOK MY CAR IN TO HAVE THE GPS/MY LINK FIXED. THEY HAD TO REPLACE THE WHOLE MODULE. BEFORE THE MY LINK FAILURE I KEPT HEARING A ROARING NOISE ON THE CAR AND SOMETIMES SMELLING A BURNING ODOR. I ASKED A LOCAL MECHANIC WHAT THAT COULD BE AND HE GAVE ME THE OPTION OF BALL BEARINGS, TIRES COULD MAKE THE NOISE AND CHECK THE BRAKES. I LOOKED ON YOUR WEBSITE FOR ANY RECALLS ON THE IMPALA AND THERE IS A RECALL FOR THE EMERGENCY BRAKE PADS STICKING TO THE TIRE THAT COULD RESULT IN A FIRE. I ASKED THE SERVICE DEPARTMENT TO FIX THE BRAKES RECALL. I WAS TOLD THERE IS NO FIX FOR THE BRAKES, BECAUSE THEY HAVEN'T RECEIVED THE SOFTWARE. I ASKED THE OWNER TO REFUND MY MONEY, BECAUSE I WAS AFRAID TO DRIVE THE CAR. HE DIDN'T WANT TO DO THAT AND TOLD ME IT WAS A USED CAR. I COULD TRADE THE CAR FOR ANOTHER VEHICLE AS A USED CAR TRADE IN. THIS DEALERSHIP KNEW THERE WAS A SAFETY RISK WITH THE BRAKES AND NO REPAIR FOR THE POSSIBLE FAILURE AND STILL SOLD ME THIS VEHICLE. THEY FAILED TO DISCLOSE THIS INFORMATION TO ME. IF MY CAR CAUGHT FIRE GOING DOWN AN INTERSTATE I WOULD NOT KNOW IT UNTIL IT WAS TOO LATE, PLUS I TAKE MY 83 YR OLD MOTHER IN THE CAR; I MAY NOT HAVE TIME TO GET HER OUT. THIS DEALERSHIP DID NOT CARE ABOUT MY SAFETY IN DRIVING THIS CAR. I WAS GIVEN A IMPALA LOANER WHILE THEY REPAIRED THE GPS AND IT ALSO HAS A BURNING ODOR. GENERAL MOTORS DOES NOT NEED TO SELL ANY CARS WITH THIS ISSUE UNTIL A FIX IS GIVEN. I COULD SEE IF I HAD THE CAR BEFORE A RECALL NOTICE, BUT I BOUGHT IT AFTER THE RECALL. THIS IS PURE NEGLIGENCE ON GENERAL MOTORS PART AND RED RIVER CHEVY. I WANT ALL OF MY MONEY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745268July 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SMOKE EMITTED UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STARTER WAS FAULTY AND OVERHEATED. THE STARTER WAS REPLACED BUT, SIX MONTHS LATER, THE REPLACEMENT STARTER EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745468July 31, 2015
AIR BAGS
I WAS GOING NORTH ON SCHOOL STREET I HAD A GREEN LIGHT. I CAR GOING WEST ON ROCKTON RAN THE RED LIGHT AND HIT MY CAR CAUSING ME TO RUN INTO A TREE. I HAD A HEAD CONCUSSIONS AND 6 BROKEN RIBS.MY AIR BAG DID NOT OPEN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745078July 30, 2015
EXTERIOR LIGHTING
QUESTION: ARE THESE NEW POLICE CARS WITHOUT LIGHTS SAFE IN HIGH SPEED CHASES? I LIVE IN NYC NY AND SEE THAT WE HAVE THESE NYPD CARS WITHOUT LIGHTS ON THE TOP OF THE CARS THERE. YES, IT IS A REGULAR CHEVY IMPALA POLICE CAR BUT WITHOUT THE LIGHTS ON TOP OF THE POLICE CAR WHICH ARE THERE WHEN CARS ARE IN PURSUIT OR IN CHASES OR SOMETHING. I THINK THE ONLY LIGHTS THAT THE NYPD CAR HAS WOULD BE LIKE IN THE FRONT MOTOR. WOW, THEY ALSO HAVE HIGHWAY PATROL CARS WITH THE NYPD WHICH DO REGULAR DUTIES WITH THE CAR WITHOUT THE LIGHTS ON TOP OF THE CAR THERE. WOW, IS THAT CAR ESPECIALLY THE NYPD HIGHWAY PATROL CAR TO DO CHASES WITHOUT THOSE LAMPS ON TOP. WOW, THAT IS ODD, YES, NYPD HIGHWAY PATROL HAS THOSE CARS WITHOUT LIGHTS ON TOP OF THEM DOING REGULAR PATROLS ON THE HIGHWAYS THERE. SAFE FOR CHASES AND ALL OF THAT?(REPLY BY E MAIL)...UPDATED 10/01/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744524July 29, 2015
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DOOR LOCKS MALFUNCTIONED. THE CONTACT STATED THAT IN ORDER TO OPEN AND CLOSE THE VEHICLE THEY HAD TO MANUALLY OPEN THE LOCKS THROUGH THE WINDOWS OR ADJUST THE SEAT TO MANUALLY OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN CONFIRMED THAT THE LOCKS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000. MA 09/25 THE CONSUMER STATED SHE WAS LOCKED INSIDE OF THE VEHICLE. UPDATED 01/28/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744773July 29, 2015
AIR BAGS
WHEN TURNING THE CAR ON THE "SERVICE AIR BAG" LIGHT STAYED ILLUMINATED THEN IT WOULD RANDOMLY TURN OFF WHILE DRIVING THEN TURN BACK ON. THE FOLLOWING DAY THE "SERVICE AIR BAG" LIGHT JUST STAYS ON AT ALL TIMES NOW. I FEEL THAT THIS IS A HUGE SAFETY ISSUE AND UPON SEARCHING ONLINE AND SOME ONLINE FORUMS THIS SEEMS TO BE A COMMON ISSUE WITH CHEVY IMPALAS FROM 2006-2013. UPDATED 9/15/15 *LN UPDATED 12/13/2017*CN ...VIDEO AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744207July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL BECAUSE THE CONTACT DID NOT HAVE THE TWO IGNITION KEYS AVAILABLE. THE CONTACT STATED THAT HE RECEIVED ONLY ONE KEY WHEN THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744482July 28, 2015
UNKNOWN OR OTHER, SERVICE BRAKES
I PURCHASED A NEW 2015 CHEVROLET IMPALA LT2 ON JUNE 30, 2015 WITH 25 MILES ON THE ODOMETER FROM RED RIVER CHEVY, BOSSIER CITY, LA. THE GPS AND NAVIGATION AND THE WHOLE INFOTAINMENT SYSTEM STOPPED WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. IT KEPT SAYING I WAS IN TEXAS WHEN I HAVEN'T BEEN TO TEXAS IN THIS VEHICLE. THE CAR MUST HAVE COME FROM TEXAS. THE CAR WAS PLACED IN THE REPAIR SHOP ON JULY 27 AND IS STILL IN THE SHOP. THEY COULD NOT GET IT TO WORK WHILE I WAS AT THE DEALERSHIP. THE BRAKES ON THE CAR HAVE A BURNING SMELL TO THEM AND HAVE A CREEKING SOUND. WHEN I STOP IT SOUNDS LIKE SOMETHING IS RUBBING THE TIRES. I ASKED ABOUT THE BRAKES, I WAS TOLD IT COULD NOT BE FIXED BECAUSE GM HAS NOT RELEASED THE SOFTWARE TO FIX THE PROBLEM AND THE SOUND THE BRAKES MAKE, HE STATED HE PROBABLY COULDN'T FIX THE SOUND. THE ROAD NOISE IN THIS CAR IS REALLY LOUD NOW. IT WASN'T LOUD LIKE THIS WHEN I PURCHASED THE VEHICLE. MY 83 YR OLD MOTHER MENTIONED THE NOISE AND SHE'S HARD OF HEARING. A LOCAL MECHANIC TOLD ME BALL BEARINGS WILL MAKE THAT TYPE OF NOISE. I KNOW GM INSTALLED BAD SWITCHES, I HOPE THEY DIDN'T INSTALL BAD BRAKES AND BALL BEARINGS. THEY ARE AWARE OF THE SOUND AND I WAS TOLD ITS JUST LOUISIANA HIGHWAYS. WHAT AM I SUPPOSED TO DO ABOUT THE BRAKE ISSUE? I WOULD LIKE A NEW CAR THAT IS SAFER TO DRIVE. IT HAS NOT BEEN 30 DAYS CAN I GET A REFUND OR ANOTHER VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743874July 27, 2015
SUSPENSION, AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED AND REPLACED THE LEFT MAGNETIC RING, WHICH HAD DETACHED FROM THE VEHICLE. WHILE DRIVING APPROXIMATELY 30 MPH AGAIN, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO DIAGNOSED AND REPLACED THE PASSENGER SIDE HUB ASSEMBLY, WHICH FELL OFF. THE VEHICLE WAS FULLY REPAIRED. THE FAILURE MILEAGE WAS 41,500. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743936July 27, 2015
ELECTRICAL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WHEN STARTING TO MOVE FORWARD FROM A STOPPED POSITION AND TURNING THE STEERING WHEEL AT THE SAME TIME, THE ABS SENSOR KICKS IN AND THE CAR MAKES THE ABS SOUND, THE ABS LIGHTS UP ON THE DASHAND THEN IT RELEASES AND YOU CAN DRIVE NORMAL. IT HAS OCCURRED MANY TIMES NOW BETWEEN 1 TO 5 MILES PER HOUR. I DO NOT SEE ANY RECALLS AT THIS TIME FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743958July 27, 2015
AIR BAGS
SERVICE AIRBAG LIGHT COMES ON INTERMITTENTLY, BUT GOES OUT IN COLD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743578July 27, 2015
TIRES, TIRES:TREAD/BELT
THE TIRES ON MY 2013 CHEVY IMPALA LTZ HAVE WEARN DOWN FROM THE INSIDE OF TIRE IN THE FRONT YOU DON'T NOTICE IT AT ALL UNLESS YOU ARE SITING DOWN AND ABOUT 10-15 FEET BACK AS MY WIFE NOTICE THEM I ROTATE MY TIRES AT EVERY OIL SERVICE WHICH IS AT EVERY 6000 MILES THE CAR HAS 37895 MILES ON IT NOW THEY ARE WEORN DOWN TO THE WHITE THREAD AND ONLY IN THE IN SIDE THIS SHOULD OF BEEN SEEN AND ME NOTIFIED ST THE TIME OF SERVICE AT DEALER AT MARK CHRISTEFER CHEV.IN ONTARIO CA. BUT I WASN'T THIS IS A ON GOING COMPLAINT BY HUNDRED OF PEOPLE AS I FOUND OUT ON THE INTERNET SO FAR NO DEATHS THAT I KNOW OF MY WIFE DRIVES THIS CAR WITH MY GRANDKIDS AGES 2-13 I HAD TO GO BUY 2 USED TIRES RIGHT AWAY I'M ON DISABILITY AND GO TO DOCTOR 30 MILES ONE WAY THESE TIRES COULD OF BLOWN WHILE MY WIFE DRIVING AND I DON'T WANT TO THINK WHAT WOULD OF HAPPEN BUT THERE IS SOMETHING SERIOUS GOING ON EITHER THE TIRES ARE DEFECTIVE COUSE AT 37000 MILES THE TIRE SHOULD LAST A HELL OF SLOT OR MILES THAN THAT MOST TIRE WSRRENTY ARE AT LEAST 50000MILES AND UP OR THERE'S SOMETHING WRONG WITH THE SUSPENSION MY TIRES ARE WEARING OUT EVEN EXCEPT FOR THE INSIDE OF TIRE AND ITS NOT ANYTHING TO DO WITH ALINMENT I HAD IT CHECKED AND ITS RIGHT ON THE MARK PUTTING A STRAIGHT EDGE ACCROSS THE TIRE THE OUT SIDE OF TIRE HAS JUST MAYBE ABOUT A 1/8"' DROP BUT THE OTHER SIDE THE INSIDE OF TIRE HAS D ROP OF 1" I HAVE PHOTOS THAT DROPS INCH THAT'S ABOVE DANGERASTHIS WEB SITE WWW.M.CSRCOMPLAINTS.COM HAS A LOT OF PEOPLE WITH THE SAME COMPLAINT HAS I FILING OR WORSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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