Subaru Crosstrek Complaints

339 consumer complaints on file.

#11526026June 8, 2023
POWER TRAIN
When slowing down the vehicle almost down shifts causing it to lurch forward. Notified Subaru and took to 2 dealers which were all no help. Subaru of America did NOTHING to assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524279May 29, 2023
VISIBILITY/WIPER
The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524266May 29, 2023
ELECTRICAL SYSTEM
Recall for LV terminal corrosion was sent. Dealerships had no appointments for 2 weeks. Made appointment at a dealer one week later, dropped off car. Dealer called and stated that parts would not be in for another week. They stated they did not have tools or parts for the repair yet. Not fixed in timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521958May 15, 2023
POWER TRAIN
Check engine light. Code showing P2682 and P26a3. There is an issue with the Thermo Control Valve for the MY21 Crosstrek. This is also affecting the Forester and Outback. See this thread: https://www.subaruforester.org/threads/2019-thermo-control-valve-assembly-and-warranty-merged-thread.823510/ Subaru should replace and install the new part regardless if the vehicle is no longer under warranty if a customer TCV has issues. There are customers who have had to pay anywhere between $1500-$2000+ to have this fixed/replace by the Subaru dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521858May 13, 2023
UNKNOWN OR OTHER
While driving the car down an open paved highway the moon roof exploded outward. There was no impact with anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520861May 7, 2023
VISIBILITY/WIPER
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520169May 3, 2023
UNKNOWN OR OTHER
The sunroof exploded while driving causing glass to fall into the cabin onto the driver and passenger seats (while driving at highway speeds) and glass shards flew off the back of the car. The car has not been repaired as of yet. The Subaru dealership told me this has happened 4 times this year in my small town alone. I am currently working with insurance to get the glass replaced. The Subaru dealership put plastic over part of the sunroof to keep it from leaking water when it snows and rains. There were no warning lights, symptoms or messages prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519140April 26, 2023
VISIBILITY/WIPER
Stone chip 2 within a week! 1st repaired next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517966April 19, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517384April 17, 2023
VISIBILITY/WIPER
The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513308March 22, 2023
ENGINE
Engine shut off at a stop sign and the dashboard lit up like a Christmas tree with alarms sounding. Couldn’t get car restarted. Towed to Subaru dealer and they said there was a connector cable to the starter that was defective. Replaced at no cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513299March 22, 2023
ENGINE
The engine part that seems to be the issue is the starter. The car has an auto cut off when stopped at lights and other times you stop the car. The car's engine is supposed to restart as soon as you take your foot off the brake. As the car's engine heats up, the car's engine does not start immediately after removing your foot from the brake. The issue becomes greater the longer the engine has been running. On longer drive times, the engine hesitates enough that it seems like it might not start. The dealer has replaced the original starter due to the same issue. The new starter is less than 3 months old and the problem is again happening. No warning lights or indications that the engine will not start immediately upon removing your foot from the brake. The greater amount of time for the engine to restart has made pulling out into traffic when there is a clearing to pull out has become a safety concern as the pause is enough at times to now make the gap no longer large enough to pull out safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509520February 28, 2023
UNKNOWN OR OTHER
The windshield is weak and cracks at a small piece of gravel going less than 40mph. I have had this 2022 crosstrek for less than a year and it has received a crack. My 2019 crosstrek received 4 windshield replacements due to cracking windshields. As a driver, I feel that Subaru has a weak windshield that cannot sustain any amount of trauma which feels unsafe. If one pebble can crack my windshield that blocks my visibility, I cannot see when I drive. This is dangerous. Subaru needs to address these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508225February 20, 2023
UNKNOWN OR OTHER
We were driving on a major highway today and the sunroof of my Subaru Crosstrek randomly exploded with a loud bang. Glass shattered everywhere in the car, covering us passengers with shards. Thankfully no one was hurt and we were able to pull off safely and remove the shards from our clothing and seats, but I could easily see this situation causing significant harm if it were to happen again. I have photos and my vehicle is available for inspection. A simple google search reveals that there are tons of people with Subarus who have had the same experience with a randomly exploding sun roof. The vehicle has not yet been inspected by the dealer or manufacturer but I am bringing it in ASAP. The car is 1 year old and there were no symptoms of the problem prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504312January 29, 2023
VISIBILITY/WIPER
bought the car last week and I got a crack on the windshield from a small rock. I did an insurance claim that I have an appt for next Wednesday and while driving to work another pebble hit the windshield. So the first crack has not even been fix and I got another one. In my years of driving I have never had this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504276January 29, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was driving my 2021 Subaru Crosstrek slowly in a parking lot when it unexpectedly accelerated on its own without me pressing the gas pedal. I believe the Crosstrek was now going 40mph. I tried to shut off the engine and brake at the same time but neither one had any effect. I thought maybe I had two options. Either hit another vehicle or pedestrian or turn my car into the curb. I decided to turn into the curb which resulted in the breaking of both axels, flattening all the tires, and sustaining damage to the front fender and headlight. The car was then towed to a garage we’re it was declared totaled. I checked the internet to see if this had occurred to any other Crosstrek. It turns out their is a class action suit pending for the same reason. Police records will show I was not drunk, sleeping, and the car mat was off gas pedal.12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11503103January 23, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Its widely known that Subaru has a problem with their windshields dating back to 2015. There have been several class action lawsuits wherein their windshields crack for NO reason. My windshield cracked and it was determined there was an impact point where the crack propagated. I contest that based on their sub-standard windshields, there is not way to determine impact vs non-impact crack formation. The repair for the windshield was quoted at $1300!! Part of the quote includes re-calibrating the eyesight technology which is required. Subaru's recommendation was to file a comprehensive insurance claim. My insurance company, Progressive, indicated that this type of claim, while comprehensive, would cause a rate increase. Subaru refused to conduct a 3 way call with Progressive to discuss the matter. I wonder why? There are countless claims of subaru windshields cracking. Any impact whatsoever will result in an unrepairable crack. A reputable windshield replacement personnel told me most folks simply can't afford a window replacement and continue to drive with a crack. Subaru's windshields can't possibly meet current automotive standards for window integrity. If window replacement costs are in excess of $1000 and in some cases exceed $2000, nobody will be able to afford the repair resulting in unsafe conditions. Saddling the insurance companies cost everyone - particularly when their are inherent design flaws with Subaru windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502465January 18, 2023
UNKNOWN OR OTHER
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501624January 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was travelling down a 3-lane road wherein another vehicle in front of me, several car lengths away, merged into the middle lane to turn left. The turning vehicle approached the intersection and was stopped several seconds waiting for opposite traffic to clear to make their turn. As I proceeded through the intersection at 55MPH, the eyesight technology must have falsely locked on the vehicle in the turn lane and applied the automatic emergency braking. This resulted in a sudden skidding and a near miss rear-end collision from a vehicle behind me. I was able to apply the gas and avoid being rear-ended. I immediately disarmed the pre collision braking, called Subaru, and gave them an ear-full. they recommended having the eyesight re-calibrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498524December 22, 2022
LANE DEPARTURE: ASSIST, STEERING
My lane keeping assistance feature was turned on by someone else. Nobody has access to my vehicle and I keep it armed when away from the vehicle. In addition, I noted the vehicle was well within the street lines. There was no reason to take control of the wheel. Given I was not driving outside street lines, I worried about the possibility that someone was controlling the wheel. A dealer has not confirmed or reproduced the problem. The vehicle has not been inspected regarding my issue; however, it is a brand new vehicle. No accidents have occurred. There were no warning signs. I finally noted the lane keeping assist icon was turned on. But again, there was no reason to take control of the wheel. I have also noted the door locking system has been behaving strangely, unlocking, locking unexpectedly. My key fob works properly. The incidents started to happen at the beginning of December 2022. The latest occurrence happened more recently. As a result, I decided to report the incidents. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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