Subaru Crosstrek Complaints

339 consumer complaints on file.

#11463233May 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Subaru Pre-collision braking activates when no danger present. It detects exhaust steam or smoke as an obstacle. Approximately February 25th of 2021: While acceleration from a stop light in winter, Eyesight falsely detected the exhaust of the car in front of me as a danger and slammed on the brakes to a full stop causing the car behind me to bump into me. Thankfully this driver was paying attention and no damage was caused. This function overrode my foot being on the accelerator. Late Spring of 2021: While using cruise control on the highway, 70+mph, a diesel truck accelerated to merge. The eyesight again detected the exhaust as a hazard and slammed on the brakes causing the drivers behind me to take evasive actions and put them at risk for no reason. During both incidents, the collision warning lights fully activated. I spoke to the dealership about these incidents and was told to turn off the pre-collision system on cold days and watch out for diesel exhaust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462352April 26, 2022
I suspect the car seat is counterfeit
Walmart sent me email that CYBEX Sirona M with SensorSafe 2.0 Infant Car Seat - Pepper Black UPC 72892545336 was recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461066April 17, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic braking system engaged at highway speed while changing lanes with no other vehicle or object in front of the vehicle. I was accelerating to change lanes when the sensor started beeping and the car slammed on the brakes causing a sliding skid. I was able to maintain control and fortunately there was no one behind me. I believe the eyesight control malfunctioned. I do not believe this is a safe feature as it not only puts my safety at risk but also the safety of anyone on the road around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460834April 15, 2022
POWER TRAIN
DRIVE TRAIN, TRANSMISSION ISSUE. CAR WAS RUNNING, IN PARK. I GOT OUT TO PICK UP A FLYER FROM YARD. CAR ACCELERATED AND DROVE THROUGH GARAGE DOOR, AND CRASHED INTO THE BACK WALL OF GARAGE. NO ONE HAS INSPECTED THE CAR, AS IT HAPPENED LATE YESTERDAY. WILL CONTACT DEALERSHIP TODAY. NO SYMPTOMS PRIOR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459072March 31, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT
Transmission was about to fail. Car started making noise at low speeds in drive and reverse about 2-3 weeks ago, so I brought it in and mentioned the noise to the service advisor. There were no warning lights, messages on the dash indicating a problem. Confirmed by a Subaru dealer as needing to be fully replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458866March 29, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don’t believe me? Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass would’ve fallen all over me. I suffer from trauma caused by a past car accident where I was in the passenger and do not take broken glass lightly which is why I chose Subaru to be my first car that I bought. I came home shaking and found out that other subaru owners experienced the same phenomenon after doing some research. However, Subaru does not want to take responsibility for this. You’re telling me that I don’t have to be in an actual accident in order to be harmed by my car that I was promised was not just one but THE TOP reliable and safest car in the industry?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456853March 15, 2022
UNKNOWN OR OTHER
I bought a 2021 Subaru Crosstrek in August 2021 and noticed that the hood has been very difficult to get open and closed. I brought it to the dealership and they did not do a thing about it. When I would try to pop the hood it wouldn't pop up at all and when I would get on the road it would come undone on it's own. It never came flying up over the windshield impairing my vision so the secondary safety latch was working properly but the fact that the Subaru dealership said nothing was wrong with it was concerning. A separate mechanic not related to Subaru looked at it and adjusted something under the hood so that it is easier to get open and doesn't do this anymore but I still want to report it because I believe that it is a safety issue others could be facing with this vehicle. Closing the hood without slamming it down and getting it to lock down into place is still difficult. No Police were involved in looking into this issue. The only warning light that I had was when the hood opened while I drove on a high speed roadway and it was to notify me that the hood has opened, but as I stated previously the secondary latch worked properly but if it hadn't it would have definitely impaired my vision and could have caused an accident. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454527February 28, 2022
VISIBILITY/WIPER
Windshield cracked after 3 weeks. Was hit by a very small rock when travelling at 30 mph, and a 10 inch crack appeared. In 40+ years of driving, I have never had a rock cause that much damage to a windshield, even at 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451073February 8, 2022
STEERING, LANE DEPARTURE: ASSIST
I just leased a new '21 Crosstrek Limited. With only 90 miles on the car, while driving on the highway using the adaptive cruise control and lane keep assist, the vehicle started aggressively jerking over towards semi trucks (while going 70mph)- I had to give significant input to not be pulled into a semi truck. I turned off the feature then turned back on. Again, it was hard jerking only towards semi trucks. Drove back to the dealership. Their mechanic took for a drive and said the exact same thing, that it was "sketchy" and jerking towards semi trucks. It was suggested I bring back if the "condition persists" which would mean risking a fatal collision with a semi. I contacted the GM of the dealership and explained what was happening and he said to being back again and they'd get a field tech from Subaru to test. Their service manager test drove and noted the same thing, as did the field tech. "Severely pulls to the right as trucks pass. Test drive vehicle and found that when using lane centering, vehicle is quite jerky and pushes towards centerline, especially when larger vehicles like a semi trailer is present. Recommended calibrating eyesight camera and test driving again". They calibrated the Eyesight and I picked back up. Drove back on the highway and turned on LKA, this time the steering was completely taken over and jerking all over the lane and flashing telling me to keep hands on the wheel when both hands were very tight on the wheel. It's continued to jerk all over while using lane keep assist and when I try to override the steering to avoid a collision the wheel feels like it's fighting me. It's extremely dangerous. The car now has 300 miles and I'm terrified it's going to kill me and it's putting everyone on the road at risk. I had the same tech in my '19 Impreza Limited and didn't have a single issue. I fear there is a serious defect with the Eyesight and LKA. No codes are present. They said vehicle is operating as designed, it's now more more erratic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450784February 7, 2022
ELECTRICAL SYSTEM
The main battery drained completely while parked, once when left overnight, and once while on an errand for 30 minutes only. AAA jump-started car first time and Subaru Roadside Assistance the second. First incident was mid January 2022 when the new car had been in my possession for only 5 weeks (Dec 3 2021). Second incident happened one month later on February 5 2022. Subaru had no explanations other than I might have left doors open. In the second occurrence that was most definitely NOT true as I am now extra careful to turn everything electrical off and check all doors are fully closed. Being stranded alone on the roadside is not something I am in any way comfortable with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448675January 24, 2022
ELECTRICAL SYSTEM
The battery dies completely, seemingly under colder conditions. In the first case it was after 6 days of not turning the car on, however the next time it happened after only a day and a half of not turning on the vehicle. The vehicle is only a few months old so the battery or other cause of the dead battery (eg alternator) are only a few months in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446216January 4, 2022
VISIBILITY/WIPER
The windshield has cracked on the passenger side. It has not put anyone at risk however, this seems to be an issue with many Subaru owners yet Subaru has not done anything about this issue. The vehicle has yet to be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443493December 12, 2021
VISIBILITY/WIPER
When I bought the car last year I had it for less than 2 months before my windshield cracked from a rock while we were on the highway. I get this happens so I didn’t think anything of it until I saw how many other people have also had their windshield crack shortly after buying the car. Since I’ve gotten it replaced almost a year ago I haven’t had any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442212December 1, 2021
POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:SHIFT FORKS, POWER TRAIN
The contact owns a 2021 Subaru Crosstrek. The contact stated while driving 20 MPH, while downshifting gears the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued experiencing the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442196November 30, 2021
POWER TRAIN, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Problem 1)Had my '21 Sport for 7 days. Started stalling few times when shifting from P to R while on a slight incline (dash lights up like in Acc mode) after driving it for about 30 min before and then turning it off to go inside of the store, etc. after about 2-5 minutes of idling, the car engine stopped like I was in auto stop, but didn’t kick back on when I shift gears to reverse or when I applied gas. But then I hit the on/off button and engine turns over just fine. Problem 2) But today it started making a whirring sound with difficulty accelerating & quick decelerating/speed drop off upon release of gas, even when going down a big hill. It felt like resistance and pulling feeling almost? Like how a car feels when It doesn’t want to shift. Also felt a little jittery the longer I drove & loud clunk shifting gears. Got louder when I would press on the gas more. It continued even after starting the car again when leaving my location. It wasn’t doing it before yesterday, and then while positioning the car for the tow truck. But the back up cam started going crazy at me like I was about to hit something??? But nothing was there. Then eyesight was “disabled, check manual” a couple times today upon starting it. But no codes thrown thrown outside of the eyesight thing. I’ve seen a transmission issues and stalling and ECU issues with the 2018 & 2019 but quite a few people on Facebook and Reddit similar issues in '21. Dealer found no codes and couldn't recreate it so they told me to come get it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440399November 14, 2021
UNKNOWN OR OTHER
Front windshield spontaneously cracked, originating from the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435175October 1, 2021
UNKNOWN OR OTHER, POWER TRAIN
I have been experiencing shuddering/jerking/hesitation in my vehicle since July. The dealership has had it in their service department several times and cannot diagnose the issue. Subaru of America was contacted and gave no resolution to repairing the vehicle. They did not inspect the vehicle, rather gathered the "data" from the dealership. The shuddering/jerking/hesitation happens from a start to stop position and is incredibly dangerous when pulling out into traffic or crossing over lanes in a left hand turn. This malfunction can cause a collision and is a huge safety concern of mine. I do not feel comfortable putting my life at risk driving this vehicle. The dealership has only tested the CVT transmission and ran "data" and cannot seem to tell me what is wrong with the vehicle, though there is clearly an issue, whether it is the CVT transmission or another component of the vehicle. I see several similar complaints on the NHTSA website for the Crosstrek dating back to 2015. I am confused as to why the manufacturer is not being held responsible for a defect that is so dangerous. Is it going to take someone getting seriously injured or a death before this is investigated? I encourage other Crosstrek owners to come forward and report similar issues you are having to NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433386September 17, 2021
VISIBILITY/WIPER
Windshield is cracked from a very small pebble. We were driving down the highway and all of the sudden there was a small crack appear, you couldnt even hear the impact. The glass seems very fragile on these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433123September 15, 2021
UNKNOWN OR OTHER
I’ve owned the vehicle for three weeks and have had three separate incidents with chips in the windshield. Had it repaired today. First chip the first week I had it and one Sept 12 another September 14th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431902September 7, 2021
STRUCTURE:BODY
In the first 200 miles of ownership, the paint began chipping off of the hood, fenders and front bumper. After 2000 highway miles, there are more chips down to bare metal/plastic than I can count.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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