Subaru Crosstrek Complaints

339 consumer complaints on file.

#11556496November 22, 2023
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I have had several of the safety systems on the vehicle shut off suddenly. Twice, I have taken the vehicle into the dealership to get it looked at and now I will have to do so for the third time. It is pretty concerning because it has to do with all the safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555771November 18, 2023
UNKNOWN OR OTHER
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554718November 12, 2023
UNKNOWN OR OTHER
Windshield crackers with no outside damage. Started on drivers side and is spreading across.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554662November 11, 2023
EXTERIOR LIGHTING
Headlights are extremely dangerous on this model vehicle, the cut off is very sharp and the beam range very restrictive. When going up or down hills vision is almost completely lost. Drivers are lucky to see 10 yards in front of the vehicle at times. Lights are so bright there are also numerous dark/blind spots in the road when driving. When in a 55/65 mph zone, there are times I have to slow down to 30 mph so I can see an appropriate distance ahead of me. Turns and hills being the most severe instances. There are numerous other complaints online regarding this issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553656November 5, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
- Pre-collision braking has deployed a number of times without cause (no one in front of vehicle, no collision threat at all. Most recently at 35mph, but at up to 55 mph prior. Feel free to inspect. - Brakes are automatically deployed HARD and without the warning that is supposed to occur. This has thrown me into the seatbelt a few times and poses a significant risk of getting rear ended. I'm afraid the automatic steering system is going to throw me into a ditch. - The dealer can't reproduce it and no log is recorded by the car because it isn't registered as a malfunction, rather the vehicle thinks it's doing the right thing. I've taken it in twice for this and a few other issues. - The vehicle has not been inspected by anyone else as there has been no damage yet. - No signals were given and there have been no other symptoms other than the adaptive cruise control slowing down for no reason on occasion, presumably it thinks there are ghost cars in front of me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548917October 8, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548397October 5, 2023
POWER TRAIN
When driving the vehicle and turning left. A popping sound occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547185September 28, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER, WHEELS
Car was pulled in to a parking spot in front of the store and stopped and suddenly moved forward over the curb, onto the sidewalk and then crashed into the doors and building.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11546745September 27, 2023
UNKNOWN OR OTHER
When I make a left turn from a stop and accelerate, there is a popping/hollow tocking sound, usually three pops in succession. I don't know what this noise is or what could be broken on the vehicle. No warming lamps. Unfortunately, the dealership can't look at my car until November 24th. Many other 2024 crosstrek owners on reddit and facebook are reporting this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546036September 22, 2023
ELECTRICAL SYSTEM
The contact owns a 2024 Subaru Crosstrek. The contact received notification of NHTSA Campaign Number: 23V551000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545473September 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545362September 19, 2023
ENGINE
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543966September 11, 2023
VEHICLE SPEED CONTROL
There are occasional times (perhaps once or twice a month) where the vehicle does not respond with the expected acceleration of a depression of the accelerator pedal. Specifically, the vehicle "lags" when I depress the accelerator pedal. While I have not experienced a dire situation or collision because of it, I believe it might cause other drivers to experience a safety incident: a driver might want to perform a fast maneuver with elevated risk but not receive the expected acceleration. For example, I was once making a U-Turn with traffic oncoming about 2,000 feet away. I needed to make the maneuver swiftly but my vehicle lagged. I would like to report this issue in case other owners of the Subaru Crosstrek Plug-In Hybrid are also experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542376September 3, 2023
ENGINE
Was driving on highway at approximately 65 mph. Check engine light came on. Engine started to stop responding to gas being given to car. Pulled off to exit highway approximately 1 minute after check engine light came on. At bottom of exit, car completely lost power. Attempted to put vehicle into park and wouldn't shift. Started to see smoke coming from engine and then shortly after started to see flames coming from engine. Immediately exited vehicle and called 911. No one was injured. Subaru indicated fire started as result of external influences. Insurance company's 3rd party auditors were not able to determine cause of fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541053August 27, 2023
ENGINE
The issue is the Engine Coolant Bypass Valve. This causes the Engine to not take in as much coolant resulting in the engine getting much hotter than it should, thus putting those in the car’s safety at risk. This could ultimately lead to a fire and/or cause the car to suddenly lose power. My car already refuses to go above 3000 rpm’s and is very laggy when driving. The car itself shows a code that the bypass valve needs replaced & the check engine has come on. However, Subaru has failed to acknowledge that this is an issue amongst most of their vehicles since 2020. This issue also disables the Subaru Eyesight which is in control of adaptive cruise control, pre collision breaking, and sway warning. With those features now disabled, the car has lost the Safety Package that Subaru boasts. I have read on many online forums that this has been an ongoing issue now for many customers, a bulk of which experienced total engine failure. This lack of responsibly is putting many lives at risk on the road every day. I hope this helps shed light to this issue to Subaru & that this part is recalled so that Subaru must pay for the repairs instead of the car owners. Also, the repair part is around $500 & maintenance must be done by Subaru which is another $400-500 for labor. My opinion is they are using this defect as a way to make easy money on many customers since 2021. Here’s a link to the Service Bulletin that has been created about this issue: https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf?fbclid=IwAR355WNLzftp3Qhmj7GnfmPFL9VODbDEbiT9X5Admr7n90YI4rTa4J5HSIk_aem_Aex4JIYKdhZ3n6Xh90f9w4zKu4TxFSO6LxpMIwO79FtzP1E3Y5TygVIAq_Ih4KxM6nc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539952August 21, 2023
VISIBILITY/WIPER
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538947August 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway in the slow lane (furthest to the right), traveling at approximately 50 mph, I came to be behind a tractor trailer. Before I had a chance to pass the tractor trailer, it switched lanes abruptly. My vision past/beyond (in front of) the tractor trailer was heavily obstructed by the massive vehicle itself, so I could not see that in front of the 18-wheeler there was a mid-size sedan traveling at approximately 5-10 mph in the same active highway lane I was in. I had almost no time to react, and neither the Automatic Emergency Braking system nor the Forward Collision Warning system engaged. Both of these systems should have activated to prevent the collision and/or minimize injuries and damage. I subsequently collided (harshly) with the aforementioned sedan.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11531040July 8, 2023
UNKNOWN OR OTHER
When I make a forward sharp right or left turn, the tires "shudder". It feels like they are skipping or I'm hitting little bumps in the road. Crown Subaru in Chattanooga, TN, told me the center differential was bad, so I would need to replace the transmission for $11,000. I took it to a mechanic for a second opinion who specializes in Subaru repair. They scoped it, fully checked the transmission, bearings...anything they thought it could be and could not find anything wrong with the transmission or bearings. Nothing that could be causing the shuddering. After visiting a few discussion sites, many Subaru owners have this problem and they are told many different things from their dealerships; all ranging from "it's normal on these models" to an exorbitant repair like a new transmission. Note: when Subaru told me I needed to change out the transmission, they did not say for sure that would fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527684June 19, 2023
VISIBILITY/WIPER
Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526699June 12, 2023
SEATS, ELECTRICAL SYSTEM
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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