Subaru Crosstrek Complaints

339 consumer complaints on file.

#11494749November 23, 2022
VISIBILITY/WIPER
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494112November 18, 2022
VISIBILITY/WIPER
Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493624November 15, 2022
VISIBILITY/WIPER
noticed a crack in windshield (out of no where, no stone hit our car). crack started in the middle bottom of windshield. crack was 5 times the size the next day! VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492551November 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
My brand new Subaru ignited in the engine compartment, burst into flames and exploded while I was driving it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11492507November 6, 2022
SERVICE BRAKES
In the winter of 2021-22, while parallel parking, backing up, then pressing the brake, my Crosstrek spontaneously accelerated in reverse and rammed into the truck already parked behind me. The Crosstrek paused, then rammed again, as I pressed harder on the brake. I put the car into “park” and turned off the engine. I was baffled and had no explanation for what happened. Thank goodness a person wasn’t between my Crosstrek and the truck. More recently, on October 4, 2022, I was at the post office mailbox drop-off. My Crosstrek was stopped with my foot on the brake. Some mail had fallen out of the overstuffed mailbox, I opened my door, set my foot outside, leaned over to pick up the mail, and my Crosstrek spontaneously accelerated forward. My car door hit the cement pylon and closed on my leg. The car lurched forward again, then stopped, and I was able to open the door. My leg was broken with a compound fracture and my foot was nearly ripped off. I called for help, 911 was dispatched, and I was rushed to the hospital in an ambulance.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11491194October 27, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Driving on freeway, keeping a regular and safe distance from other vehicles around me, when all the suddenly I hear a loud boom. Didn’t see anything fly at my car, like rocks, things off other cars, etc. Then, immediately after I pulled over with my hazards on, I thought I had popped a tire, but I heard air whooshing through something like my window was rolled down. But all of my windows were fine and rolled up, except for my sunroof/moonroof. The glass moon/sunroof had shattered into tiny pieces. If my internal cover wasn’t covering the opening, then I probably would’ve gotten cut my glass dropping in on me. Not safe at all to have glass moon/sunroofs spontaneously explode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490493October 23, 2022
VISIBILITY/WIPER
The windshield broke there are no signs of breaking by a rock or any external element, there is a crack coming from the de-icer region, it was a small crack but now it covers all the side from the passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489284October 14, 2022
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded outward, the majority of the glass was blown away. The sunshade was open. The temperature was 56 degrees. I was traveling north on I 15 in Davis Couty, Utah. I was not injured, there were no other occupants. I drove to Subaru dealer, they said they have seen this before, only one case. It was inspected by service dealer and deemed safe to drive with sunshade closed. There were no warnings, the sunroof is used infrequently. There were no other objects on the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487919October 4, 2022
VISIBILITY/WIPER
Windshield is very fragile. (I think it cracks when a flower petal falls on it...) But seriously, I have about 20 chips in my windshield and have not had any significant boulders or trucks with rocks that have hit my windshield. It appears to be from every day urban commute, which is unusual. I have never had a car that I have had to replace the windshield in due to fragility. Also, the windshield seal has come completely off at the base near the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484982September 17, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
When starting the vehicle in a narrow area, the reverse automatic braking will sometimes activate. This causes the anti-lock brake system to actuate while the car is backing up making a rapid clicking noise. After backing up approximately 6-8 feet, the vehicle will stall, the steering wheel will lock, and all warning dash lights such as "check engine" will be on. Air conditioning codes are triggered U0401 (confirmed - invalid data received from ECM/PCM "A"), and U0416 (Invalid Data Received from Vehicle Dynamics Control Module). Powering off the vehicle for a minute or two and starting the vehicle will return normal operation. This is a safety hazard if the car stalls when backing out from a driveway into a busy intersection. The car will also stall by locking the steering wheel and showing check engine and other errors on the dash, as well as activating the U0401 + U0416 codes when starting the vehicle (push button + brake), and then rapidly shifting out of park, and then using the accelerator. When this occurs, the hybrid system will not start, and the engine will not turn over. No power is transferred to the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484549September 15, 2022
VISIBILITY/WIPER
The front window was hit by chips seal pebbles from the car in front of us and chipped the window, twice. It was repaired with standard window chip repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483961September 12, 2022
ENGINE
Had intermittent total loss of power for about 1/2 of a mile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481159August 25, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Subaru Crosstrek. The contact stated that the battery was drained quickly, causing the battery to need frequent recharging. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement was not covered under warranty. The failure mileage was 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480100August 19, 2022
UNKNOWN OR OTHER
Had the car for about 3 months, I was driving and the window chipped pretty easily. Got that window chip repaired, and not long after that, I noticed another chip happen, small one but the windshield should not be chipping this easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475908July 26, 2022
UNKNOWN OR OTHER
The bluetooth system is not functioning properly. When a call is in progress, the bluetooth will indicate that no phone is connected and prompt the driver to connect the phone. In the meantime, the call is still active and the person on the other end hears the radio playing but the driver cannot hear the other person. The call will then reconnect for a few seconds before repeating this process. It will continue until the call is ended. While this might be considered an inconvenience, I believe it is a genuine safety issue as this problem takes the drivers eyes off the road and has them answering prompts on a visual screen and is a general distraction. Subaru is aware of the problem and has refused to take action to correct it. The incident is ongoing. As a result the hands-free phone option is unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475566July 24, 2022
VISIBILITY/WIPER
Windshield seems pretty fragile after being hit by a little gravel pebble due to construction work at the highway the crack extended in less than 24 hours to 12 inches. This is very concerning since it’s pretty weird to a chip to develop as bad as this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470938June 25, 2022
SEATS
I was driving about 55 mph on a county highway and an animal appeared in the road. I hit the brakes suddenly, and my work bag containing my laptop and file folders that I had placed on the backseat behind my driver seat Flew forwards and hit the back of my seat. I felt the impact in my spine, And by the next morning I had moderate back pain moving and breathing as if my ribs were bruised. I can only imagine what would happen if I was going at a faster speed on the freeway (locally the speed limit is 70 mph, but people typically drive 80 mph). This morning my husband was just tapping on the backseat with his hands and I could feel everything while sitting in the front. I am disappointed in the car and afraid to put things in the back seat. I feel as if having a solid or semi solid barrier built inside the seat back would have been a no-brainer safety feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467915June 7, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Subaru Crosstrek. The contact stated that while his daughter was driving approximately 70 MPH, the sunroof exploded without impact. The contact stated that the majority of the shattered glass blew up and out of the vehicle. The dealer was contacted and informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463368May 4, 2022
VISIBILITY/WIPER
Windshield cracked on driver side window for no reason - heard pop and looked at windshield and crack appeared. Contacted Eckbond who is subarus third party warranty for repairs, and they stated they can only reimburse me up to $500. Attempted to contact third party windshield repairs and they states it should be taken to subaru since there is no cause for crack. Contacted subaru and explained occurence and it will cost me $1800 for replacement even though, there was no reason for crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463245May 3, 2022
VISIBILITY/WIPER
Windshield chips easily. I have owned this car from new (approximately 18 months). The windshield has picked up 7 chips in that time: more than the total of chips I've had in my 29 years of driving. Only one of the chips had a notable sound that accompanied it's creation, and that was from the impact of a large insect while driving on I-77. This windshield seems to be easily damaged, if not fragile, and gives me concern about the potential for injury if it was faced with any substantial impact. I'm also concerned about the high replacement costs for the windshield and required Eyesight re-calibration. If I had known the windshields where so susceptible to damage, I would not have picked a Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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