Mazda CX-90 Complaints

526 consumer complaints on file.

#11569603February 2, 2024
STEERING
We called the dealer to have the recall taken care of. We were told that they were not sure if the part would be in in time for the date that they had set to do the fix. HOWEVER, the dealer also told us that we would be secondary to the fix vs their current on the lot inventory that they want to fix to sell! THEN, we will be able to have the required fix as there is availability of the part. Who should come first as this is a safety problem: The loyal customers that are actually out there driving the cars every day under the safety risk or cars sitting on the dealers lots waiting to be sold sometime down the road. Should an existing driver have an issue this would most certainly be a lawsuit. (We are on Facebook Mazda CX-90 North America website. It seems like the fix for this steering problem doesn't fix the issue) This is my second complaint with this vehicle. The first tracking number is: 11554525. NHTSA # 24V-022. (this complaint came as our car was at the dealership for 6 full weeks. They had to drop out the entire motor and transmission!). Pictures below uploaded. We also have been told that there will be several additional recalls to come. We are beyond frustrated with this whole process and car. Thank you for giving us a platform to lodge our concerns and issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569341February 1, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The “360 View Camera” image periodically goes blank, providing no image, just a blank screen with the colored lines showing vehicle and wheel direction. So when the car is put in reverse or forward, no image of the surroundings are visible. This will not resolve until the vehicle is turned off for an extended period. (An immediate restarting of the car will not resolve.) This car has had the other camera recall addressed and another camera TSB addressed. The issue continues to occur at random, unpredictable times. It has perhaps occurred 10-11 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569335February 1, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
The lane assist safety feature stops working. The car will allow drifting across well-marked lanes, despite being a clean car and a clear weather day. The car will not attempt to keep the car in the lane. The events are unpredictable. I have checked the settings when it has happened and they all appear to be the same - the lane assist and related boxes remain checked, etc. After turning off the vehicle for an hour or two, the system seems to reset and work again. This has happened twice that I know if, but could have happened at other times that I did not notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568848January 30, 2024
ENGINE
Vehicle is in normal mode with EV mode engaged, car is going 70mph and suddenly accelerator stops working and decelerates to ~60mph until vehicle suddenly aggressively switches to gas mode and accelerates again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568194January 27, 2024
SUSPENSION
Both lower front control arm ball joints squeak when turning vehicle at slower speeds. Squeaking sounds were noticed at 970 miles. Dealer applied grease as a temporary fix per Mazda TSB #02-002/23. This is a family SUV and I take my wife and kids in it. I am concerned that this is a safety issue as there is a high chance of the lower control arm ball joint failing resulting in inability to steer vehicle in the proper direction. Please look into this issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568058January 26, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
CX90 PHEV Premium Plus new purchase 12/2023. 1/24/2024: "Hybrid System Malfunction, Have the vehicle Inspected " On a busy freeway with big rigs and other cars during rush hour traffic (5:25pm), going about 70 MPH. Only 1700miles on car so far. 50-60 degrees Fahrenheit outside. 2mi left on charge, full tank of gas. Car completely unable to accelerate all of the sudden on busy highway once this light came on. Was able to pull off to shoulder, albeit challenging as unable to accelerate and navigate through fast cars in right 2 lanes. Was able to restart car, and go at limp speed but unable to get fast enough to merge back. Called tow truck. Car towed to Mazda dealership. Then unable to get off flatbed of the tow truck as would not go into reverse. Tow guy called me and the staff at Mazda called their Service Manager, had to reset that code. (Something glitch kicked in and locked the car from being able to shift gears). Mazda Service was responsive, worked on and got diagnostics the next day. Stated that it was a computer system glitch. So they restarted the whole system. light is gone and car drives during their testing. They can't explain it. So computer and electronic glitch and system misread leads to a MECHANICAL malfunction that stops the car to be able to be accelerated on freeway. I am a mom of 3 young kids, and lucky I am alive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567999January 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SUSPENSION, STEERING
I have raised case [XXX] [XXX] [XXX] ] with Mazda regarding my 2024 CX90 where there's a suspension and emergency automatic forward Collison breaking since I purchased the car and now this steering issue safety recall. They are not replacing or buying back. I'm feeling unsafe and fear to drive as if this malfunction car leads to accident. Please assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567596January 24, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? "Hybrid System Malfunction. Stop Vehicle in a Safe Location." Car completely inoperable. Had to tow to dealership as would not start or go out of park. Hybrid and High Voltage battery issues reported by multiple owners. This happened less than a month into owning the vehicle and with less than 1200 miles. How was your safety or the safety of others put at risk? Car deceleration on highway specific to this error reported by multiple owners. Has the problem been reproduced or confirmed by a dealer or independent service center? Uknown. Currently being serviced by dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Currently being inspected by the Mazda dealership I leased the vehicle through. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? "Yes, just a week into having the vehicle (at 300 miles) a "Hybrid System Malfunction" error message appeared to "Have the Vehicle Inspected." Dealership had it in their Service shop for over 2.5 weeks and said nothing was wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567487January 24, 2024
UNKNOWN OR OTHER, ENGINE
The car has an "Engine Malfunction" emergency light that goes on. I brought the car into the dealer right away - the car had $1k miles and is brand new, so it's quite scary to get this message. They cleared the error and told me not to worry about it, but were unable to provide a solution. It recurred immediately (within 1-2 days). I reached out to the service department and they told me to ignore it (that there is no fix in progress). My car is unable to change the Mi Drive mode (so it can only stay in Hybrid mode). This is unsafe and goes against the intended use of the car. For example, on a very cold day like today, I wish to warm the car in sport mode (aka not hybrid or electric) and I was unable to change the mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567288January 23, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on the highway next to a large truck or semi and on a curve, the adaptive cruise control thinks that there’s a vehicle in front of you and slams on the brakes. This has happened a few times with my vehicle. Thankfully, there were no vehicles immediately behind me, or the results could’ve been tragic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567129January 22, 2024
ENGINE, SERVICE BRAKES
Vehicle engine suddenly loses significant power, the car violently shakes and the engine starts knocking. When attempting to bring the car to a safe location, the vehicles brakes wouldn’t work. Then the car displayed a bunch of errors, like “Engine Malfunction” and “Hybrid System Malfunction”. The car has been in service twice for this issue and they haven’t found a fix. This malfunction has happened twice during our commute with our children in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566650January 20, 2024
ELECTRICAL SYSTEM, ENGINE
Driving to work the dash lit up with warming signs stating electrical leak detected, Malfunction to hybrid system stop car immediately and contact dealership. Once stopped the car locked up. It would not start would not engage in to gear. There is no neutral gear bypass. We were stranded. Called Mazda roadside assistance and it took 9 hours for a tow truck to arrive. Tow truck had to drag the car up onto flatbed since there was no way to put it into gear. We we're in the city limits not out in the middle of nowhere. The car is currently at the dealership awaiting parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565420January 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During cruise control engagement when passing a larger vehicle the system sometimes will execute aggressive braking potentially causing an accident with a vehicle following behind. Have to be ready to disengage cruise control during all situations with other vehicles in proximity. It will always perform the aggressive braking maneuver when passing a semi-truck on a curved highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565417January 14, 2024
UNKNOWN OR OTHER
Climate control system issues. Fails to maintain set temperature. Overheats interior when temperature is selected at 68 degrees. Have to turn it down to 62 degrees to maintain an acceptable temperature. This is in the Midwest with outside temperature below 30 degrees and climate control set to auto.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565142January 12, 2024
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION
Passenger side, side view mirror will intermittently turn all the way in and down. This makes it impossible to see traffic on your side. Once it turns in, it is stuck and you need to get out of the car to physical move it so the motor will adjust it again. This can happen at anytime and has happen at least 10 times since we've purchased the car on 12/29/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564261January 8, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In tighter corners the car coasts/brakes unnecessarily while cruise is on. Seems like a safety feature possibly or a malfunction as I haven't had that on any other cruise controls on other vehicles. Then after the corner it accelerates. I find very annoying. If this is considered a safety feature then ok but it is way to sensitive currently and needs an update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563143January 2, 2024
ENGINE, POWER TRAIN
Turning left at intersection at green light , the oncoming traffic sped up and I needed to floor it to not get hit. The my car switch to hybrid and went into a crawl pace. I had to floor it again to wake it up and get the heck out of the way. I don't think the computer is doing a good job talking to the hybrid system and the powertrain during emergency maneuvering. This can be dangerous. I know it scared the hell out me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563016January 2, 2024
STEERING
On highway traveling the steering becomes tight and stiff. You have to use 2 hands to keep in lane. I have noticed it usually starts 30-45 minutes into the trip and get worse. Today is 3 trip it has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561187December 20, 2023
VISIBILITY/WIPER, SUSPENSION, SEATS
Driver side mirror fails to function properly at speeds above 50 mph Shaking and vibration effect visibility in the mirror making highway driving dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560013December 13, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Started the vehicle and got the message "Hybrid system Malfunction. Have the vehicle inspected". Vehicle was shaking and would not go above 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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