Mazda CX-90 Complaints

526 consumer complaints on file.

#11553904November 6, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle incorrectly sensed a large truck in the right lane, next to the lane I was in, as being in my lane causing the vehicle to slam on the brakes and caused me to nearly get rear ended by following vehicle. Other vehicle had no notice, as my lane was completely clear. Further testing on my part found that numerous vehicles had incorrect lane placement on the provided graphical display. Dealer says everything checks out normal. This is a major safety issue for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553428November 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While traveling in the left lane on a 2 lane interstate, 79S, the car suddenly braked as I passed a truck in the right lane entering a curve. The "apply brake now" emergency message also flashed on the display. Had a vehicle been closely following behind, it would have crashed into my rear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552820October 31, 2023
UNKNOWN OR OTHER
After turning vehicle off, two incorrect warnings appeared on the dash monitor. 1) “Rear Seat Alert. Check Rear Seats….” 2) Warning image and sound regarding the rear bumper. However, there were no objects in the back seats (except for a light sunhat that had been there for weeks), and there was nothing near the left rear bumper. In fact no objects for probably 10 feet from the bumper. I noticed this once, 10/24/2023 but it may have occurred before and I didn’t notice (I frequently get out of the car quickly when at my destination). Safety concern since the safety features are not giving correct warning signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552815October 31, 2023
UNKNOWN OR OTHER
Gear shift can easily slide from Drive to Neutral (and from Neutral to Reverse) if a book, purse, or other object is on the center console and slides forward and touches the gearshift when vehicle comes to a stop. Photos attached show me shifting from D to N with my pinky finger. This is a safety problem because if the center console is flat, making it easy for someone to place an object on it. When the car needs to stop somewhat quickly, the object on the console slides forward and pushes the gearshift into Neutral. This happened to me while I was in traffic, resulting in confusion as to why I could not drive the car forward after my stop. I then realized the car had been shifted into neutral. I shifted the car back into Drive and removed the object from the console. Safety issue for anyone beginning to drive this car wi the out this knowledge. Could also occur if a passenger (unknown to the driver) places an object on the console.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552812October 31, 2023
UNKNOWN OR OTHER
Safety issue, random, with 360 View Monitor cameras malfunctioning. This camera issue has happened randomly at least 7 times since I purchased the car in May 2023. The most recent occurrences were 10/26, 09/27, 09/23, 08/03/2023. What happens: when starting the car, 360 View Monitor should show images of surroundings. Instead, no image from the cameras shows; it’s black on the screen. Colored lines show the direction the car is backing up or moving forward, but the rest of the screen is black. When it occurs, it will remain in this faulty condition for the entire drive. The button on the console (left of gearshift) that turns on the image cameras when driving will show the same image. It will remain in this disabled mode until the car is turned off for a long time. I’ve tried turning it off and letting it sit until the computer sounds like it has shut off (2-3 min, perhaps), and restarting the vehicle — this does not cure the problem. The car seems to need to be turned off for a longer time. If I turn the car off and return in, say, 2 or more hours, the issue is cured (temporarily). Attached are still images from a video. This is random in occurrence and seems to be completely unpredictable when it will will happen. Safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552802October 31, 2023
UNKNOWN OR OTHER
Problem noticed shortly after purchasing the car in May 2023, and is a constant issue. Always: when driving, and when I press the the button to the left of the gearshift to activate the 360 View Monitor, the default image shows a useless, mostly black, image. (Scrolling to the other two, non-default images, they are useful images.). Instead, it gives the appearance of a black gap in the space around the car. I am attaching several still images from a video. Safety concern, because the image is not correct, and this is a listed safety feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552683October 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using adaptive cruise control and passing a large trailer or truck in the left lane (the trailer or truck is in the right lane), the adaptive cruise control system incorrectly detects the trailer or truck to be in the same lane as the CX-90 and in some situations can slam on the brakes causing a potentially dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552392October 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control sometimes misreads the driving situation, especially on curves, and applies strong braking when there is no vehicle ahead in your lane. Especially when the vehicle in the adjacent lane is a truck. This could easily lead to being rear ended by a close following vehicle that is not expecting you to abruptly slow down. I had to turn it off on a trip on mountain interstates. I will address this at my first oil change at the dealer. I have had adaptive cruise on several other vehicles and never experienced this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552119October 26, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle low fuel indicators remained lighted up even after fulling up the vehicle tank. it appears is a faulty gas sensor, which if is not replaced can lead to false gasoline levels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552064October 26, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Hi, When passing a truck which is on the right lane of the car, the car recognise the truck as a car in it's current plane and putting a sudden brakes. I almost got rear ended couple of times in the last one month. Please request Mazda to fix this Adaptive Cruise Control issue. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551746October 25, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
while passing a truck that is in the right hand lane, adaptive cruise control will pick up a vehicle straight ahead and hit the brakes hard. Issue - there is no vehicle in front of you. Almost got rear ended due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551932October 25, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Drive on freeway with Mazda Radar Cruise Control engaged. When the road curves slightly, the radar picks up the car in the right lane next to me as a car in front of me and slams the brakes. It’s a dangerous situation when the traffic is moving at least 65 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551780October 25, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When ACC is on and speed is set, if the vehicle comes up onto a tractor trailer in the right lane, the CX-90 will think it is actually in front of my vehicle and abruptly slow my vehicle down, potentially causing myself to be rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551719October 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control (ACC) system in the CX90 is experiencing a high number of false positive incidents, which could lead to accidents. The system consistently thinks that a vehicle in the right or left lane has moved in front of the CX90, mainly when going around a curve. This is especially common when passing 18-wheelers, where the system will start alerting the driver with a noise and flashing alert to depress the brake pedal. The system then begins emergency braking procedures, even though the 18-wheeler or other vehicle has not actually moved lanes. This rapid deceleration at highway speeds is incredibly dangerous, especially for vehicles and large trucks following behind the CX90. In all of my incidents, the system has detected a vehicle in the other lane, but the vehicle has made no deviation towards the CX90's lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551122October 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When radar cruise control is on, the car sometimes brakes hard totally unexpectedly when it’s about to overtake to a slower-moving vehicle in the adjacent right lane, and despite the fact that the CX-90 does not have any vehicle directly in front of it in its lane. This happens quite regularly at highway, when I am guetting within 100-200 ft of a semi located on the adjacent right lane, even when the road is at right. I almost got rear ended at 75mph by another vehicle because of that, as they did not expect my car to brake while overtaking a semi at that speed with no car in front of me. Very dangerous and needs to be fixed by Mazda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550640October 18, 2023
VISIBILITY/WIPER
- Driver's side view mirror, vibrates constantly at speeds over 55 mph - When changing lanes, or looking at blind spots on the highway objects in driver's side mirror are blurry / blurred, due to the vibrations coming through the mirror. It causes focusing issues, ensuring objects and other cars are or aren't close by. I immediately look to passenger side mirro, which has no vibration or blurred vision at all, look to rear view mirror, which is also fine. - I had Mazda technicians confirm the problem, in fact it is a problem on many others, including the CX-90 loaner I had while the Mazda dealer had my car. - Apparently, it is a "Known" issue, but Mazda does not have a fix for it. - Very concerning, a brand new vehicle doesn't have vibration absorbing material built in to the mirror to stop this from happening - If you roll down the window, and put your finger on the mirror glass, you will get a clear picture of what is behind you / beside you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550286October 16, 2023
VISIBILITY/WIPER
The drivers-side mirror experiencing a vibration at speeds greater than 40 miles an hour distorting the view, making it blurry, particularly at night. This problem has been inspected by the dealer and they say that there is currently no fix from Mazda. This ONLY occurs on the drivers-side and apparently is widespread on the trim for this car that has the folding mirrors. T This is a safety issue and Mazda should be required to implement a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550009October 15, 2023
VISIBILITY/WIPER
The driver side side view mirror vibrates on speeds more than 60mph hampering visibility and creating safety hazard. The passenger side mirror is fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549777October 13, 2023
VISIBILITY/WIPER
Component: Driver side mirror. Issue: When the vehicle is above 50 mph, the mirror vibrates and obscures driver's view, which could lead to death/serious injury. Passenger side mirror is steady. When: The issue happened since first day of vehicle ownership. But it was not reported to dealership until 3 weeks after delivery (i.e.Sep 12, 2023) Dealership Inspection: The dealership acknowledged the issue but nothing couldn't be done to remediate because manufacture doesn't have a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549583October 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was driving on the freeway on the fast lane and the vehicle slowed from 65mph to zero in about 30 seconds and came to a complete stop. It happened so fast I couldn’t change lanes to get to a safe spot. I was left stranded on the fast lane of the freeway with traffic coming right at me. Vehicle displayed a Hybrid system malfunction message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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