Mazda CX-90 Complaints

526 consumer complaints on file.

#11559401December 10, 2023
ENGINE
First took the vehicle for unscheduled service around 2,000 miles relating to engine noises, primarily rattling while driving. It's sporadic, but it sounds as if something was rattling underneath the car, primarily when accelerating, most noticeable when ramping up from slower speeds/lower gears. Also, when switching from drive into park, the engine makes unusual rumbling/rattling noises before settling into the regular engine idle rhythm. Finally, at 2,532 miles, the check-engine light came on, along with the message "Engine Malfunction. Have the Vehicle Inspected".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558847December 6, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On 12/5/2023, upon turn after intersection, loss of power to the engine. Pushing gas provided no response from the engine. Engine power cut to about 10 miles an hour. Felt as the car was driving on battery - as no engine was heard. Was able to pull over to the side. Turned off and on engine 2-3 times but the power wasn't restored. Received warning on dashboard that there is malfunction with engine. Also received errors on Mazda application I had on phone. Engine light was on the dashboard. Photos attached. While obtaining assistance for tow service I was accidentally disconnected. I tried turning the car on again, and engine turned on normally. Total time between last unsuccessful turning on/off engine was about 10-15 minutes. First time experience such issue with loss of power and engine cutting off/ not working. Informed the car dealership and car repair/ check was scheduled to be brought to dealership for 12/8/2023. Estimated repairs taking 4 to 5 days before I can get the car back. Distance to dealership about 150 miles. Confidence in this car severely shaken - considering the price and the fact it is brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557440November 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am reporting a safety problem with the adaptive cruise control feature of my 2023 Mazda CX-90. The adaptive cruise control system does not detect the lanes correctly and applies the brakes unnecessarily, even when there are no cars in front of me. This happens especially on curves and when there are trucks on other lanes. This is very dangerous and I have been close to be rear-ended several times. I do not feel safe driving this car with this feature on. I haven't contacted my dealer, but it seems to be a well known issue for many owners. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557553November 29, 2023
STEERING, ENGINE
These are two major problem i want to highlight, which need immediate attention One of them is related to steering wheel, which is a major safety concern for this vehicle to be on road. 1) Major safety concern- steering wheel Steering wheel is catchy when you are driving vehicle on high speed, which make this vehicle so difficult to control/ maneuver and struggling to keep this in a lane Steering wheel catchy means- it becomes hard when you steer and then skid before finally engaged. This makes driver nervous and can lead to an accident due to wavy drive 2) Engine malfunction light alert in instrumental cluster get on. This give you no choice whether to continue with vehicle. On Nov 23rd 2023, i was travelling with my family on [XXX] from ann arbor Michigan to columbus ohio and get stuck in highway due to this suddenly popped up Currently, vehicle is with germain mazda columbus and getting diagnosed. However, they confirmed some steering wheel motor problem and they are engaged with mazda corporate. But at the time of this reporting, they have this part backlog of 5 month and will be available by April 2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557282November 28, 2023
STEERING
steering wheel gets stuck. can not keep straight on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556548November 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
When using the adaptive cruise control on a multi-lane highway the system will detect trucks/larger vehicles moving into your lane on a slight curve when they are not. The system will apply brakes to avoid a collision. The first time this happened there was no vehicle moving into my lane but there was an 18-wheeler behind me that wasn't expecting my vehicle to brake and they almost rear-ended me. This happened several other times before I understood the problem and turned the system off. I have reported this to my dealer and they stated the problem couldn't be replicated. This has been reported multiple times by other CX-90 drivers on this site and Mazda will get someone injured or killed if this is not fixed. If you drive a CX-90 do not use the cruise control until this is addressed by Mazda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556468November 22, 2023
STEERING
The steering becomes “sticky” at highway speeds. The wheel resists turning until sufficient force is applied, and then slips to a next setting or “notch”, where it further rests until force is applied. The effect is not particularly pronounced at low speeds but very noticeable at regular highway speeds (~60 mph). No great force is required to turn the wheel from one “notch” to the next, but the resistance and continual need for readjusting course (because of the “stuck” steering wheel) are fatiguing over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555845November 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using adaptive cruise control and you are driving on a curve, if there is a vehicle, guard rail or jersey barrier in the next lane or on the side of the road, the vehicle will brake hard thinking there’s something in front of it. It has even happened when there was a hillside next to the road. This is very dangerous on a high speed highway. It can slow down from 75 mph to 45 mph in a very short amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555554November 16, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When going into curves on interstate, car thinks its gonna hit something and slams on the brakes when cruise control is engages. When passing a semi (semi slow lane, passing in passing lane), vehicle detects something in front of it and slams on the brakes. Does this on straight stretches. Slows down extremely fast to mabye 40 mph, then floors it once it thinks the "obstacle" has disappeared and speeds back up to the set speed as fast as it can. Sometimes does it when no othwr vehicles near it on straight stretchss of highway. This is gonna cause accidens. I don't trust the adaptive cruise control feature because it does this. This isn't weather or light related. Does it all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555079November 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When adaptive cruise control is engaged, and travelling in the left lane of a multilane highway, automatic braking frequently activates when there is a vehicle ahead in the right lane (especially, but not always, a truck) but no hazard in the lane directly ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554606November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When a large object like 18wheeler is in right lane and you are in left lane the car thinks it is in your way and the vehicle brakes hard. Very dangerous. Has happened numerous times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554603November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using the radar cruise control, the vehicle will aggressively apply braking pressure, without warning and risk losing control of the vehicle. The risk of being rear ended is frightening at highway speeds. This usually happens through turns, and the Mazda mistakes vehicles in opposite lanes as being in the same lane. This has occurred multiple times with different people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554557November 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Cruise control safety concern: car detects vehicle in front when there isn't and brakes sometimes hard abruptly due to misdetecting a vehicle ahead in a different lane as is it was in the car's same lane specially in curves or if the vehicle ahead but in a different lane is casting a shadow in front of car. Blind spot: blind spot detects a vehicle in the blind spot even when there's no vehicle. Noticed that car sometimes detects vehicles on an opposite direction road as if they're in the blind spot and it can set off the blind spot monitor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554525November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving on a highway with cruise control on. If you are in an outside lane and the is a tractor-trailer in the inside lane maybe 100-200 feet ahead of you. If the highway veers to the left even though the truck remains in the inside lane the system seems to think the truck is right in front of the car. Cruise shuts down and it starts to brake. I have almost gotten hit by cars behind me twice. It has happened 4 times now. The first time was in mid June 2023 and three other times since. I asked about it and was told to go with manual cruise - I would have to manually do that each time I want to use it. Not acceptable and very unsafe. Reports of this type of incident have shown up several times on the Facebook Mazda CX-90 site. One other problem is with the front bushings. A hard right turn going over any kind of bump causes a severe rubbing sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554501November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When operating the radar cruise control, if a large truck (semi, box truck) is next to you when going around a curve, the vehicle is seeing that truck in your lane and applies the brakes very suddenly. This is an issue, because if someone is following behind you, it is almost as if you are brake checking them. Clearly that is not safe at highway speeds. This has happened to me several times since owning this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554483November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Using the adaptive cruise control in I-64, the car will dangerously slow down/brake in the turns. If someone was following m, this slow down would have been unexpected, and could have rear ended us or lost control trying to avoid us. Unexpected slowdowns are dangerous. Not sure if this happens at lower speeds on side triads since I don’t use the cruise control on those roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554481November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on freeway with Adaptive cruise control set, vehicle automatically brakes when passing large vehicles, like semi trucks. ACC set at 75, I'm in left lane to pass truck going around curve and brakes come on and slow vehicle down to 60. I am clearly in the left lane to pass and truck in right lane. My safety and those behind are at a HUGE risk. This will cause an accident if not addressed. I am going to get rearended, it's just a matter of time. I have taken it to dealership and have been told this is normal. No it is not! No warnings other than car slamming on breaks for no reason. This has happened several times. I put down the date it first happened. I am available to bring it to dearship, again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554294November 9, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
This vehicle at highway speeds will suddenly brake when intuitive cruise control is engaged. It mainly does this when the hwy is not straight and there is a vehicle ahead in a different lane or if there is a concrete median on either side. It’s not safe to be going 70-78mph and have your vehicle brake and bring speed down to 50-60. I’ve had intuitive cruise control on 3 other vehicles and none of them did this. Vehicles following become upset when vehicle brakes with no vehicle ahead of us. Also, it’s a danger of being rear ended or causing a road range incident when someone behind you thinks you are brake checking them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553926November 7, 2023
VISIBILITY/WIPER
Driver side mirror shakes at speeds over 45 mph which makes viability in driver side mirror unsafe and distracting while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554002November 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car detects a vehicle in front and slows down in the following scenario - when on cruise control and passing a big truck from the other lane and the road is bent toward the right or left. It's so annoying and I might get rear-ended one day as the vehicle behind me doesn't expect that I slow down. Very dangerous safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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