Mazda CX-90 Complaints

526 consumer complaints on file.

#11774366October 29, 2026
STRUCTURE:BODY
Rear door handles stick in the open position intermittently. Seems to happen more when weather is wet. Dealer fixed this problem once after a TSB was issued, but it is happening again. Dealer has not been able to replicate in person again and originally would not open case based on video of it happening. Upon contacting the manufacturer, the dealer was instructed to open a tech line case. If the door outer door handle stays in the open position when the door is closed it prevents the inner door handle from opening the door which caused my daughter to be stuck in the car until someone could let her out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774157October 28, 2026
STEERING
When driving the vehicle both at highway speed and city speed (but more noticeable at highway speed) after turning the wheel to turn the car, when trying to return to straight the steering wheel "sticks" and I have to force it to return to center. This problem has been going on for several months so I took it to the Mazda dealership where I purchased the car, and they confirmed the problem. The dealer said it was not under a further recall (they had previously applied lubricant to the steering mechanism) and at this time not covered by warranty (I have exceeded the 36,000 mile warranty). Awaiting further information on coverage by my extended warranty. This is a serious safety concern as the car unexpectedly causes steering issues and I have almost hit other vehicles on the highway because of the sticky steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774317October 28, 2026
STEERING
Steering binds during turns on highway and steering wheel is hard to return to straight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773702October 26, 2026
STEERING
Our 2024 Mazda CX 90 is experiencing the well known “sticky steering wheel” problem that reveals itself as a post-recall fix failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773165October 23, 2026
STEERING
My 2024 Mazda CX-90 PHEV received the steering gear remedy for Recall 24V022 (Mazda 6524A), at about 10,000 miles. Around three weeks ago, the same condition the recall was meant to fix came back. While driving, the steering suddenly and without warning becomes heavy and hard to turn, requiring much more effort to steer. This now occurs basically any time the vehicle is moving, including almost the entire drive to the dealership this morning. It is most impactful when on a curve or turn especially on the highway, as the wheel will stick and not allow slight movements forcing me to jerk the wheel a bit to get the proper angle to turn. No warning lights or messages appear on the dashboard when it happens. Luckily no crash or injury has occurred yet, but I don't feel safe on the highway. Today, October 23rd, I took the vehicle to an authorized Mazda dealer and reported that the recall symptom had returned. The dealer confirmed the condition and recommended replacing the steering rack and related parts, quoting $3,136.41 as a customer-paid repair. The dealer has submitted a goodwill request to Mazda, and I have opened a case with Mazda's Customer Experience Center. As of today, the defect has not been repaired. This appears to be the same post-remedy condition described in NHTSA Recall Query RQ26002. The recall remedy did not permanently correct the defect on my vehicle. Because the steering can become heavy without warning, I am concerned about losing control during a turn or an emergency maneuver. I believe Mazda should correct this safety defect at no cost to owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773172October 23, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2026 Mazda CX-90. The contact stated that while the vehicle was parked, there was a strong gasoline odor inside and outside the vehicle. The odor was strong enough that the contact and other passengers were often nauseated. The vehicle was taken to the dealer, where the failure was confirmed and associated with the EVAP system. The contact was informed that a service case needed to be opened, and the contact was referred to the dealer for additional assistance. The part was scheduled to be ordered but was on backorder. The manufacturer was made aware of the failure by email, and a case was opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773307October 23, 2026
STEERING
Steering malfunction was recalled in January 2024. Although it was reported as fixed, the sticky steering has returned. Dealership stated that vehicle requires a new motor that powers steering. Steering has continued to become more difficult to turn and we are concerned about driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772905October 22, 2026
ELECTRICAL SYSTEM
The contact owns a 2026 Mazda CX-90. The contact stated that while driving, the instrument cluster rebooted, causing warning lights and messages were displayed and then immediately went to a blank screen and was reset to zero before self-correcting. The contacted stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772584October 21, 2026
STEERING
The Electric Power Steering Rack and Pinnion is sticking while turning and will not return properly without help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772663October 21, 2026
STEERING
I have taken the care more than once to the dealership to fix a sticky steering wheel but it keeps happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772101October 19, 2026
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Incident #1 Upon startup vehicle did not have power steering. Power steering light was on gauge cluster, ready light was flashing on the dash, could not shift from park (have video of failure). Ongoing Incident: Incident has been ongoing since 300 miles- while driving all lights come on the dash and the gauge cluster shuts down, windshield wipers come on and then gauge cluster starts back up, all while going about 45mph. has occurred 4+ times. Vehicle has been in and out of service - total 26 days in service and is where it presently sits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772102October 19, 2026
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While driving through a busy intersection with my family inside the vehicle, my 2024 Mazda CX-90 suddenly experienced a complete loss of propulsion. Pressing the accelerator pedal produced no response, leaving the vehicle unable to accelerate or maintain speed. The vehicle displayed warning messages stating “Engine malfunction” and “Stop safely and shift to Park.” I was forced to rely on the vehicle’s remaining momentum to coast out of the busy intersection and into a nearby gas station. This unexpected loss of propulsion created an extremely dangerous situation and placed my family at serious risk of a collision with surrounding traffic. Following the incident, the vehicle was taken to Hiley Mazda, where technicians diagnosed a failed 48-volt mild-hybrid battery and ordered a replacement under warranty. A leaking radiator was also discovered during the same service visit. This vehicle has an extensive history of electrical malfunctions, abnormal i-Stop operation, software-related issues, and previous safety concerns. However, this incident was particularly alarming because the vehicle completely lost propulsion while operating in active traffic. I am extremely concerned that this type of failure could occur in other Mazda CX-90 vehicles, potentially resulting in a serious accident or injury. I am requesting that NHTSA investigate this sudden loss-of-propulsion failure and determine whether it represents a broader safety defect affecting Mazda’s 48-volt mild-hybrid system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771131October 14, 2026
STEERING
I am reporting a potentially dangerous steering defect in my Mazda CX-90. The steering problem initially developed approximately two months ago at around 8,500 miles and has progressively worsened. The vehicle currently has 9,443 miles, and the steering now catches or binds during nearly every low-speed turn. Specifically, when making turns at approximately 10 mph, the steering wheel appears to catch or become stuck about halfway through the turn. I must apply additional force to overcome the resistance and straighten the steering wheel. The steering does not move smoothly or return to center as expected. This is no longer an occasional occurrence. It happens during nearly every low-speed turn, making the vehicle's steering unpredictable and unsafe. I have owned and driven numerous vehicles and have never experienced this behavior. My wife refuses to drive the vehicle because she does not feel safe operating it. I am concerned that the unexpected steering resistance could result in a loss of vehicle control or an accident. I recently learned of Mazda's steering recall (NHTSA 24V-022), involving excessive friction in the electric power steering worm gear assembly, and a subsequent NHTSA investigation into reports of similar steering problems. I have scheduled a dealership service appointment for October 20, 2026, to have the steering system inspected. Given the increasing frequency and severity of this issue, I am requesting that NHTSA investigate whether my vehicle is experiencing the same steering defect identified in previous complaints and determine whether additional corrective action is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770882October 13, 2026
STEERING
We recently purchased a used 2024 Mazda CX-90 and noticed that upon driving on winding roads at approximately 35-45 mph when turning the wheel on a curve in the road, the steering wheel would stick in position and then fight to go back to center. It almost felt like the steering wheel was fighting me. After about a week of driving the vehicle both my wife and I experienced the same issue. We noticed that when turning to the left, it stuck in position longer than when turning to the right but in both directions, the same issue occurred. We brought it to the dealership and they said they could not recreate the issue and said the car is fine. I do not feel safe driving the car and now we are stuck with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770967October 13, 2026
UNKNOWN OR OTHER
The component of concern is my interior rearview mirror and it's mounting piece. While i was driving the entire rearview mirror and it's mounting piece detached together and fell off. there was no collision , and there was no visible damages to the windshield. The exact cause of detachment is unknown. The safety concern is the interior rearview mirror used to see traffic behind the vehicle is no longer available that was included with my vehicle. The unexpected detachment affected my ability to use the mirror while driving. I had my care serviced in Maryland at the dealer service center and my rearview mirror and it's mounting was inspected for broken pieces . The rearview mirror and mounting was repaired at the service center after the inspection. As soon as i pulled off made a right turn at the first traffic light the mirror and mounting fell down . I returned within minutes to the same service center and was given a refund and was informed the tech can't fix the mirror / mounting. I reported the issue to Mazda Corporate and requested assistance. Mazda declined to provide goodwill assistance after the dealership service manager classified the issue as an external concern . My auto insurance company advised me that the incident falls under mechanical breakdown and is not covered . No warning messages prior . I am requesting that this incident be documented and reviewed to determine whether a defect involving the rearview mirror mounting assembly or attachment may have contributed to this failure. The detached mirror and mounting pieces may be available for inspection upon request. The specific componet failure has not yet been independently confirmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770596October 12, 2026
STEERING
No specific incident happened however, oftentimes while driving, I experience "stickey steering" which I have researched and appears as though affected 2024 CX-90 Mazda's. Whili I am driving around sharp turns or on/off ramps that are curved, my steering wheel gets stuch and I have to manually ensure that when I am straightening out the steering wheel, that I don't over correct, merge over the cross line or hit another oncoming vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770701October 12, 2026
STEERING
I took my 2024 Mazda CX-90 PHEV to the Mazda dealership due to a sticky steering and jerking while turning at high and low speeds. I did some research and found Safety Recall 6524A. The dealership said my vehicle did not have any pending/open recalls so they could not do anything with that information. They charged me a diagnostic fee, and recommended a complete steering rack replacement. However, I am outside the warranty for my vehicle. I checked the Mazda Recall info webpage myself, typed in my VIN and the recall does show up as CLOSED. I would like to have this safety recall re-repaired, since it is a safety concern for me and my family. This issue has almost caused me to have an accident more than a few times at high speeds, and this safety recall 6524A EXACTLY describes the problem. I have no information as to when the recall was repaired on my vehicle, as I purchased it used. No other symptoms or warning lights have popped up, and I have noticed this issue a few weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770716October 12, 2026
UNKNOWN OR OTHER
I was driving on the freeway at about 60mph with my family in the car (kids in backseat). The sunroof spontaneously exploded (sounded like a gunshot went off in the vehicle). Most of the glass shot upward and behind us. The sunshade was closed so no one was injured, but this is a huge safety hazard to drivers in the vehicle as well as behind us on the road. The dealer is trying to pass it off as a rock hitting the windshield. I suppose there is no official way to prove whether this did occur, but EVEN SO, in any event, if a rock caused the sunroof to EXPLODE as opposed to just shattering or chipping that is a huge manufacturing safety issue. Sunroofs should never explode. The car is currently sitting at the dealer, I'm going to request a formal inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770119October 9, 2026
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2024 Mazda CX-90. The contact stated that the vehicle was previously repaired by a dealer. While driving, the vehicle lost motive power. The contact turned off and restarted the vehicle. Additionally, the front passenger’s seat failed to move as needed. The vehicle was taken to the dealer, and it was determined that there was a radiator and battery case leak. The contact was informed that the vehicle was unsafe to drive and was provided a loaner vehicle. The dealer replaced the battery and the front passenger’s seat electric switch. The battery case and radiator needed to be replaced. The manufacturer was notified of the failure by email. The failure mileage was 46,464.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770200October 9, 2026
STEERING
Safety Recall 6524A (NHTSA Campaign 24V022000) was previously performed on this vehicle. However, the 'sticky steering' and sudden increase in steering effort have entirely returned. The dealership is stating a full steering rack replacement is required but Mazda is denying warranty coverage due to mileage. This is a recurring safety defect that the initial recall remedy failed to permanently resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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