Mazda CX-90 Complaints

526 consumer complaints on file.

#11673185July 13, 2025
UNKNOWN OR OTHER
My wife called me while I was at work today to let me know that our soon to be [XXX] old toddler locked himself in the car with her keys inside while the car was running with the air conditioning on. She repeatedly tried to use the My Mazda app to unlock the car but it kept giving an error message. She called 911 and luckily he finally unlocked it on his own just prior to the police department's arrival. Upon further research this appears to be a known issue that has been brought up to Mazda from other owners and it has been dismissed by Mazda as a safety feature designed to prevent theft. Apparently this is by design, the app will not let you unloco the car if the vehicle is running with the keys in it. Personally, the theft of the vehicle is nowhere near as important as the health and safety of my child. We were extremely fortunate that the air conditioning was on as the temperatures in our town are hitting triple digits right now. What if it had not been on? This could have had a much worse outcome. Additionally, how in the world does this deter theft? So what Mazda is basically saying is that somebody would get my phone, access my password/fingerprint protected app, unlock my car from my phone, then get in and drive off. The likely hood of this happening is way lower than a curious toddler or rambunctious dog accidentally getting locked inside the running vehicle. Additionally, if my wife locked her keys in the car, and isn't home to get the spare, or im at work and can't bring her the spare right away, she's [XXX]. This is a ridiculous feature and a major safety red flag that needs to be addressed with Mazda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671953July 8, 2025
SERVICE BRAKES
My 2024 Mazda CX-90 brakes squeal very loudly at low speeds. Also when applying brakes it feels like the anti lock braking system is engaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671501July 7, 2025
STEERING
The steering column has a stuck/ stickiness to it specifically when turning left. It’s extremely concerning because unless you’re jerking the wheel back the other direction immediately, it’ll stay in place allowing the vehicle to continue turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670696July 2, 2025
ELECTRICAL SYSTEM
Braking System and Infotainment Malfunctions — 2024 Mazda CX-90 PHEV Vehicle: 2024 Mazda CX-90 PHEV Incident Dates: June 1, 2024 June 16, 2024 June 30, 2025 Ongoing (infotainment issue) Summary of Complaint: I am reporting multiple safety-related concerns with my 2024 Mazda CX-90 PHEV involving both the braking system and the infotainment/electrical system: 1. Delayed Brake Engagement – June 1, 2024: While stopping for a pedestrian crossing the street, I pressed the brake pedal and the vehicle lunged forward before the brakes fully engaged. The delay in braking caused the vehicle to move forward several inches before stopping, nearly endangering the pedestrian. It felt as if the brakes did not respond immediately when applied. 2. Sudden, Unnecessary Braking – June 16, 2024: While following a vehicle that was slowing down to make a right turn, the CX-90 PHEV abruptly and aggressively braked on its own, despite sufficient following distance and no imminent collision risk. The rapid deceleration nearly caused the vehicle behind me to rear-end us. This appeared to be triggered by the vehicle’s automated braking or forward collision system reacting too strongly. 3. Infotainment System Failure – Ongoing / June 30, 2025: The infotainment system frequently restarts itself, shutting down entirely and rebooting without warning — particularly while driving in larger cities. On June 30, 2025, the system completely failed, and a warning appeared on the dashboard stating that the vehicle needed service. After shutting down and restarting the vehicle, the message disappeared. However, this intermittent failure creates a serious distraction and potential safety hazard while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668462June 22, 2025
ENGINE, UNKNOWN OR OTHER
Engine Malfunction have serviced. At least 3 times. One of the 3 (so called) repairs took 3 weeks. They said “Tariffs you know Japan”. When I get this warning my car engine seems to vibrate. I have only had my car since August of 2024. New vehicle I am the 1st and only owner. Today is June 22, 2025 and tomorrow will be another incident number 5. My car is doing this again. I am a [XXX]. Most of the time my car is in the garage. But I have to drive 188 miles on the turnpike to visit my son and come back. This is every 3 months or so. My other son drove to South Texas. These warnings always came on. Am I supposed to stay home and only go to the store. I pay over 700.00 a month. This is not good. I am now getting afraid to drive it. So tomorrow I will again have to drive to Edmond Oklahoma and have it repaired again. “Engine Malfunction have services”. I’m so disappointed. My son has a cx-5 and it’s a great car. I’ve had so many loaners. They have been fine. I am told this is a brand new model and we have to get the kinks out? This is at my expense, peace of mind. Please help me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666798June 13, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
We have had Multiple I-Sense(safety system).It will shutdown whwnever it feels like it no matter the weather.We have had at Mazda 7 times and they have applied several programming updates withouit success. We have also have Apple wireless airplay for directions and phone failure 100's of times and have had it Mazda fro the same 7 times to fix to no avail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664266June 2, 2025
POWER TRAIN, ELECTRICAL SYSTEM
- Serious safety issue: car stopped suddenly in the middle of traffic - Errors appeared: Hybrid System Malfunction, “vehicle can not be driven” and “Electrical Leakage in Hybrid System Detected” - Would not come out of park, had to be towed to Mazda dealership - Picked up car and after 15 min of driving the 'hybrid malfunction' light came back on - Car was returned to Mazda dealership for testing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664437June 2, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I’ve been experiencing power loss and surges/RPMs drop for nearly a month now while driving at various speeds. Each time, the iStop indicator comes on. This is a serious safety concern. I am extremely worried that the vehicle could stall, especially while my family is in the car, while driving on a busy highway. Undoubtedly, this issue presents a significant risk to the safety of drivers and passengers. I am requesting your assistance in initiating an official recall from the manufacturer for this component failure. Based on my research, I am not the only one experiencing this grave issue. Many others have reported similar problems on forums like Reddit, which is proof that this is a widespread issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662689May 22, 2025
STEERING
Mazda issued a recall on the steering column which was done a year ago. The steering wheel continues to stick when turning on an intermittent basis requiring extra force to bring the wheel back to center. It’s been happening for a while and the service dept told me it was the tires. I replaced the tires and it continues to happen. Mainly happens when driving around turns towards the left and driving around 30-50mph. It occasionally happens when changing lanes on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662403May 21, 2025
STEERING
The contact owns a 2024 Mazda CX-90. The contact stated that while driving at undisclosed low speeds and making a turn, the steering wheel jerked and vibrated, causing the vehicle to become difficult to maneuver. The contact stated that the steering wheel was pulling while veering to the right or to the left. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure persisted while driving. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659553May 7, 2025
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 24V815000 (Power Train, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 5 MPH, the vehicle stalled and shuddered abnormally. The message to "Please Pull Over to a Safe Place" was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed and determined that an unknown part needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 16,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656475April 24, 2025
ELECTRICAL SYSTEM, ENGINE
Brought vehicle into Dealer for Service due to Check Engine Light being on and Notification of a Malfunction of the I-Stop System. Service Tech indicates that this is a known issue with the Hybrid Battery in these vehicles that could cause the vehicle to unexpectedly stall. This safety issue is significant enough that they would not let us take our car home while we wait for them to obtain a battery, which are currently on backorder. Pursuant to a conversation with a Mazda Customer Experience Representative this has been a known issue since at least January. We have not received any correspondence from Mazda regarding this issue. It would appear that a Bulletin or Recall is warranted for what appears to be a prevalent issue with significant safety impacts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656370April 23, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions the vehicle has falsely detected collisions and suddenly braked while on highway leading to serious safety issues. On other occasions, while changing the lanes with blinkers on, the vehicle suddenly steered back into the original lane and triggered a collision warning even though there was no vehicle/obstacle nearby. This created a serious risk of collision. Even at slow speeds, the vehicle inaccurately triggers a collision warning creating unsafe driving conditions. This frequently happens when we are driving the vehicle in the parking garage, even in absence of moving vehicles nearby. The mild hybrid power train system had issue leading to hybrid system malfunction and iSTOP malfunction. This finally led to hybrid battery failure and the vehicle remaining out of service for over a month. Apple Carplay disconnects erratically creating hazardous condition especially when we are using Carplay for navigation. Such a disconnection requires the driver to suddenly reach over to the phone and input driving directions in the phone again. This is especially dangerous in city driving conditions needing frequent turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653301April 7, 2025
ELECTRICAL SYSTEM, STRUCTURE, ENGINE AND ENGINE COOLING
The contact owns a 2024 Mazda CX-90. The contact received notifications of NHTSA Campaign Numbers: 24V814000 (Electrical System, Structure) and 24V815000 (Power Train, Engine and Engine Cooling); and parts were available. The contact stated that upon taking the vehicle to the dealer, he was informed that the manufacturer would not cover the cost of the repair. The manufacturer was made aware of the issue and confirmed with the contact that as the second owner of the vehicle, he was not entitled to have the cost of the repair covered by the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648159March 13, 2025
SERVICE BRAKES
I am writing to formally express my dissatisfaction and concern regarding my recently purchased 2025 Mazda CX-90. I purchased the vehicle on February 15, 2025, and it currently has approximately 1,100 miles on it. Since acquiring the vehicle, I have experienced a persistent and extremely loud squeaking noise from the brakes, which occurs spontaneously. At times, the squeaking is so loud that pedestrians turn to look when I drive by. In an effort to address this issue, I took the vehicle to Royal Palm Beach Mazda for inspection. The service department informed me that this is a known issue with this model and that Mazda has not yet identified a solution. They stated that there was nothing they could do at this time to fix the problem. Additionally, while I was at the dealership, I encountered another Mazda CX-90 owner who was experiencing the same issue. Concerned about the safety of my vehicle, I reached out to Mazda Headquarters, but I was again told that there is not much that can be done. This response is deeply troubling. I purchased a brand-new vehicle expecting a reliable and safe driving experience. Now, I am left questioning whether my brakes are safe and whether this issue will worsen over time. I am particularly concerned about whether the brakes will function properly when I need to stop in an emergency. Given that this appears to be a widespread issue affecting multiple vehicles, Mazda should take responsibility by either issuing a recall or offering to repurchase the vehicle. Driving a brand-new car with a potential brake defect is unacceptable and possibly dangerous. I look forward to your prompt response and a satisfactory resolution to this matter. Please contact me at your earliest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647057March 7, 2025
POWER TRAIN
The vehicle displayed "Engine Malfunction have your vehicle inspected" on the dash along with orange lights. The vehicle would drive but without warning would not come up to speed. This caused an unsafe situation entering the interstate where the vehicle was below the minimum speed until we could exit the highway. There was no warning of the low power and inability to operate normally. This was a known problem and the vehicle had all of the recalls already performed. Dealer states there is a problem with the low pressure fuel pump. I am not confident the problem will be solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646945March 7, 2025
ELECTRICAL SYSTEM
Hybrid battery failure. Battery issue can cause car to lock up while driving. Dealer service department indicate they have at least 6 vehicles with this same issue. The vehicle has not been inspected by other than the dealership service department that I am aware of. While driving to the dealership for a routine oil change, the car made a quick odd noise then 3 alerts came on said Hybrid system malfunction have vehicle inspected, engine malfunction, system malfunction. Dealer inspected vehicle determined needed a hybrid batter replacement, indicated they could not say vehicle was safe to drive as it could just stop working. Considering they already have a number of cars with same issues in the shop I am concerned this could be a defect problem in many vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646291March 4, 2025
STEERING
I've noticed ever since the car was new that it had a poor sense of straight ahead especially at freeway speeds. When the lane departure chime was active it would sound constantly{has since been turned off but lighted markers in gauge cluster still fire all the time}. When I take my attention off road for a second to adjust fan speed or temp, the car is close to going into the other lane. Lots of concentration necessary. I've mentioned this to one dealer who checked and adjusted alignment with no improvement and another dealer said they've had other owners of Mazda CX-90's voice the same complaint. There's also a long term test in Motor Trend on a CX-90 that complained about the same issue. I feel there is something wrong here that could be a potential safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644694February 25, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Issue Summary: Since December 27, 2024, my vehicle has experienced a hybrid malfunction and leakage issue three times. Each time this occurs, the vehicle becomes completely inoperable and cannot move, requiring a tow truck to take it to the dealership. Since December 27, 2024, my car has been in the shop four times, yet the issue persists. This raises serious reliability and safety concerns, as the vehicle can suddenly become unusa
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644453February 24, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2025 Mazda CX-90 PHEV. The contact stated that the hybrid battery failed to charge above 80 percent, and the "Engine Malfunction" warning light remained illuminated. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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