Mazda CX-90 Complaints

526 consumer complaints on file.

#11633686January 2, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The fuel gauge and range indicator are faulty. I was doing long-distance highway driving during the holidays. At 1/4 tank, the range indicator said 110 miles until empty. As soon as the needle dipped a fraction below 1/4 tank (about 20 miles later) the range indicator dropped instantly to 40 miles left AND THEN DROPPED ONE MILE PER SECOND UNTIL IT REGISTERED ZERO. The needle also fell at the same rate until I was driving on the interstate with zero range and a gas gauge buried below empty. All of this occurred within one minute. I pulled into the nearest gas station and filled up with 12.71 gallons (it's an 18.5 gallon tank). So I actually had 5.79 gallons left (or 156.33 miles of range at 27mpg on the highway). Not being able to rely on the gas gauge/range indicator is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633006December 29, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I am concerned about a serious safety issue with my CX-90. Both of the rear doors have consistently malfunctioned, failing to latch properly when closed. The door handles get stuck and do not fully return to their original position, preventing the doors from locking securely. As a result, the doors have swung open while the vehicle was in motion, putting passengers, especially children in the back, at significant risk. This is a critical safety concern that needs immediate attention. This issue goes back mid November 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632978December 29, 2024
STEERING
My vehicle had a previous recall done concerning the steering - recall #24V022000 of 2024-01-17. That corrected a problem I was having with a 'notchy' feeling in the steering when going down a relatively straight road. The problem I am having now with the steering is different and IMO is more dangerous of an issue. The problem is a notchy and "locked" feeling when the steering wheel is turned and kept at a required angle when going around a constant radius bend in the road. The specific problem is that when the steering wheel is required to be turned back to the center position after the road straightens, the wheel feels like it is almost locked in the turned position and sometimes returning the wheel to the center position results in an overcorrection which may cause the vehicle to cross over the centerline of the road and into the oncoming traffic. Interestingly, when I had my car into the dealer for a repair and was given another CX-90 as a loaner, the loaner exhibited the same issue. I brought this to the attention of the service manager and he basically ignored my concern. I will be making an appointment with the dealer in the near future and address this issue but I decided to report this issue because it looks to me like my vehicle is not the only vehicle with this potentially dangerous issue. I have been able to anticipate when this occurs but wonder if a less attentive driver would have a serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632351December 25, 2024
POWER TRAIN
Dear NHTSA, I am writing to formally raise a safety concern regarding my Mazda CX-90 Turbo S Premium Plus, which I purchased and currently have approximately 25,078 miles on. This vehicle is equipped with a mild hybrid 48V battery, which is not a full high-voltage battery. The vehicle has been at the dealer since December 9th for ongoing issues. On [XXX], I began experiencing multiple malfunctions, including the Mild Hybrid System Malfunction, Engine Malfunction, and iStop Malfunction (with the iStop malfunction indicator blinking). This is a serious safety concern. I was extremely worried that the vehicle could stall, especially while driving on a busy highway at high speeds. Both myself and my family felt fearful while driving the car. I believe this issue presents a significant risk to the safety of drivers and passengers. I am requesting your assistance in initiating an official recall from the manufacturer for this component failure. Based on my research, I am not the only one experiencing these issues—many others have reported similar problems on forums like Reddit, which suggests that this could be a widespread issue. Additionally, Mazda offers a 6-year/60,000-mile warranty on this hybrid battery. If the component fails after this period, the cost to replace it could reach $6,000, with the customer being responsible for a large portion of the expense. This is concerning, especially considering that if this part fails after 30,000 miles, the customer may be expected to bear up to 70% of the cost. It is frustrating to see such issues with a vehicle sold in the U.S., and I feel that companies should be held accountable for offering subpar products. For comparison, BMW offers a 100,000-mile warranty on similar components. I hope you will take immediate action to address this issue and help ensure that affected vehicles are recalled for repair or replacement. Thank you in advance for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632007December 22, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, ENGINE
1. Gear Shift Issue in EV Mode: The transition from 1st to 2nd gear is not shifting properly in EV mode. At times, the gear jerks during critical situations, which compromises control. 2. Power Output on Highway: While driving on the highway, there are instances where there is no power output when flooring the accelerator to overtake. 3. Engine Malfunction Light: The engine malfunction light has come on and off three times. 4. Radar Malfunction: The radar system is intermittently not working or working improperly. The radar malfunction light also came on and off once (i-ACTIVSENSE system malfunction). The last safety recall was completed a few weeks ago, but the issues are still ongoing. Since then, I have visited the Mazda dealership twice, but they let me go, dismissing my claims and saying they couldn’t duplicate the problems. I have a case with Mazda corporation. Nothing done yet (Case Number: [XXX]). The name of the Representative is Candy. I would appreciate it if you could investigate these issues at the earliest convenience. Thank you for your attention to these matters. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631954December 21, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The day after purchase, with 216 miles on the odometer, a major failure of the hybrid electrical system occurred. The car immediately shut down, not allowing the car to be moved (it could not be shifted out of "Park"). The message indicated that a high voltage leakage was detected and that the system was hazardous. It required a tow to the dealer. The dealer's service center cleared the error and refused to take further action. If this should happen again, on a busy street, serious injury could result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631804December 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Mazda CX-90. The contact stated while driving at approximately 3 MPH, the vehicle unintendedly accelerated; however, the accelerator pedal was not being depressed during the failure. No warning light was illuminated. The vehicle was taken to a dealer and was diagnosed that a software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631612December 19, 2024
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
steering wheel locks into the direction of turning (sometimes more than needed for the corner) and causes over-steering at all speed (from 20mph to 45mph). at low speed the steering can be forced to turn back, but at higher speed such as onramp or offramp, after fighting the oversteering, the steering disengages for a brief second while fighting oversteering which I think can/will cause inexperience driver to turn the steering wheel too much in the opposite direction. also the lane departure/centering feature also causes the steering wheel to jiggle while driving straight (incorrectly trying to move the car while going stright). this is going to cause accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630897December 16, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
with lane-keep assist /lane-centering enabled, the steering will try to straighten the car while turning. experienced this during on-ramp and off-ramp of highway. this is super dangerous. even experienced it at low speed in the neighborhood. steering wheel will fight me during turn and disengage for brief second - this is very disconcerting while making a turn. even with lane-keep assist disabled, I can still feel the wheel (very minor feedback) trying to change course while turning. this issue began immediately after dealer performed all active recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629936December 10, 2024
EXTERIOR LIGHTING, ENGINE
I’ve only owned this brand new vehicle for just two months. Had I known these issues, I would not have purchased the CX90! Having issue with I-stop causing vehicle to stop whenever and now the dash display just popped up yesterday 12/09/24 regarding “Headlight Malfunction contact dealership”. I contacted the dealership yesterday and was going to be charged for a diagnostic test on a two month old vehicle, I don’t think customers should have to pay for a diagnostic test on a “brand new vehicle” and was also advised, Mazda is aware and working on issue (headlight malfunction has been complained about since 2023) but no recall on headlight malfunction, test! As well as now, there are two campaign #7024 J and #7124 J But at the present time service department is waiting on “when” the recall and headlight issue can be serviced! I’m confused why owning a brand new vehicle and being told of issues and experiencing issue along with recalls and not being able to get them fixed is asinine! What customer wants to pay lots of money on a vehicle to risk injury or damage due to manufacturer dragging their feet. I would appreciate assistance in these issues! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629924December 10, 2024
UNKNOWN OR OTHER
CX-90 AC system is faulted, while driving it keeps the temperature at comfortable level. However, it starts to blow warm and humid air at idling or stopping at traffic or traffic lights (with i-stop disabled). When gear is shifted into Park or Neutral, AC starts working normal again. This causes uncomfortable and unpleasant driving experience in hot summer months. The complaint has been filed with Mazda Corporate, but no resolution to this issue. Hopefully, this will be investigated by Mazda Engineers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629131December 5, 2024
ENGINE, POWER TRAIN, STEERING
While driving (less than 2000 miles on the OD) in our 2024 cx90 SE the vehicle started to shift out of timing and everything shut off at once. The vehicle lost all power and all parts shut down. The vehicle would start back up and power steering went out. Our driving speed was at 30mph so it was extremely scary during rush hour traffic. We had to have it towed to the dealership, we're not sure what the issue will be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628783December 4, 2024
ENGINE
The contact owned a 2024 Mazda CX-90. The contact stated while driving 40 MPH, the engine seized. The contact stated that the failure occurred while the contact was driving at night on a busy dark road. The Police was contacted for assistance. The contact stated that it took two days for the vehicle to be towed from the location because the vehicle was missing a tow tool. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact no longer owns the vehicle, after agreeing to a buyback. The failure mileage was approximately 28,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626950November 22, 2024
UNKNOWN OR OTHER
Vehicle cabin air vents blow air that is over 101 degrees Fahrenheit with the air conditioning system turned off and the blower turned on. Cabin temperature was set to “lo” and outside ambient temperature was 55 degrees Fahrenheit. This is a safety hazard as the vehicle should not blow extremely hot air in the cabin and cook its occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626087November 19, 2024
ENGINE
Vehicle present engine hesitation. In acceleration the engine losses power, noticeable delay and jerk when accelerating from a stop. Also if you have to make a suddenly speed reduction, you see that the vehicle still accelerating. First time the dealership did a technician service bulletin to fixed the problem, but for the second time with exactly the same problem they said that is normal. That’s a safety issue and Mazda is ignoring the concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625739November 17, 2024
STEERING
When making a slight left turn at a curve steering wheel locks up and requires force to to turn it straight again , it is very dangerous and could result in accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623076November 1, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving my 2024 CX90 PHEV when a warning about an electrical leakage in the hybrid system was detected. I brought it home and parked in my garage. I called the dealership and they told me to bring it in. When I started to leave, the car would not shift out of park and bricked up. A towing service had to drag it out of my garage. My concern is that there is no limp mode or any way to switch to the gasoline engine when this happened. Had there been a fire in the battery, I would not have been able to get it out of my garage, putting our house and children at risk. Also, had it locked up on a highway, an accident could easily happen. After the dealership dragged it off of the rollback, they couldn’t even get the car to move. They told me that they would have to order special tools to be able to get the car to move. Along with the steering recall that worked for about a month, the steering rack had to be replaced, and the failure of the electrical system, I feel like this car is unsafe to drive. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620262October 16, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On my way to drop kid to school all of a sudden the car gave up power and shuddered with engine malfunction and I-drive malfunction warning. Check engine light came on. This is risky because another vehicle could have smashed into us if on highway or high speed. Research shows that a whole lot of people have this identical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619530October 13, 2024
UNKNOWN OR OTHER
On [XXX], I was heading home from Brooklyn. It was a rainy day. The vehicle was functioning fine when all of a sudden the sign on the dashboard said "Iactive sense deactivated" which is something that always happens when it's raining. It had happened the Thursday prior to the accident when heading to the city and many other times. I had just crossed the George Washington Bridge, on [XXX] , going the speed limit or less, when the the iactive sense sign came up. About 1000 feet after I saw the sign and repeating it to my daughter the vehicle tried to get into the right lane, I was in the left lane of three lanes. I knew it was the iactive sense because i had felt it before many times. I braked and controlled the vehicle back into the left lane. said, "I can see the lane" The vehicle then sped on, moved right, then sped all the way right into the guardrail, all the while I tried to brake and turn left to avoid hitting the guardrail but the wheel was locked and the brake did not work. My right arm got hit by the air bag deploying. After hitting the guardrail we span all the way back into the left lane with the vehicle facing the opposite direction facing on coming traffic. I then hit the hazard lights a few times out of panic, then I had my daughter crawl to me (she was sitting behind me) in the front so we can get out because I thought there was smoke. Turns out it was the airbags' powder, according to the fire department. Another lady who was from the NYPD stopped to see what happened and I explained to her what happened and then the NJ police showed up and she left. When the police got there, I told him what happened. He repeated, "you lost control" at which I said "no the vehicle took control" From my observation the vehicle was like was angry and confused about where to stay and hitting something was the only way it would stop. I called Mazda, they said let the police and insurance take care of it. Geico said they don't read vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11618974October 9, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
When driving at highway speed (>60mph), the driver side mirror appears to be vibrating, and when attempting to focus on images in the mirror, the images appear blurred. Over time, the blurring vision starts to make the driver feel dizzy when on long (3+ hrs) road trips. This was initially noticed/experienced on a road trip from Illinois to Norfolk, Virginia, and again on two more trips to Washington DC from Norfolk VA. Needless to say, the issue is persistent every time at highway speeds. The issue was reported to a local dealership in Chesapeake, VA, on October 2nd, 2024. Initially, the dealer said they could not replicate the issue. However, upon going on the test driver with a "senior mechanic," the issue was acknowledged. Dealer also picked a random Mazda CX 90 inline (non PHEV) from the lot, and the issue was again observed on test drive, with a more pronounced vibration in both mirrors. The dealer however declined to address or report the issue. Instead, the dealer maintained that the issue was unique to CX90s, so it is normal in this model. On October 9th, this issue was reported to Mazda USA and was assigned case number [XXX]. Bottom line: this issue may be "normal" in Mazda CX 90s, but that is not normal driving conditions, and poses a safety risk to drivers taking (long) road trips in this vehicle. This issue potentiates any feeling of fatigue driving on road trips and deserves attention and a remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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