Mazda CX-90 Complaints

365 consumer complaints on file.

#11569603February 2, 2024
STEERING
We called the dealer to have the recall taken care of. We were told that they were not sure if the part would be in in time for the date that they had set to do the fix. HOWEVER, the dealer also told us that we would be secondary to the fix vs their current on the lot inventory that they want to fix to sell! THEN, we will be able to have the required fix as there is availability of the part. Who should come first as this is a safety problem: The loyal customers that are actually out there driving the cars every day under the safety risk or cars sitting on the dealers lots waiting to be sold sometime down the road. Should an existing driver have an issue this would most certainly be a lawsuit. (We are on Facebook Mazda CX-90 North America website. It seems like the fix for this steering problem doesn't fix the issue) This is my second complaint with this vehicle. The first tracking number is: 11554525. NHTSA # 24V-022. (this complaint came as our car was at the dealership for 6 full weeks. They had to drop out the entire motor and transmission!). Pictures below uploaded. We also have been told that there will be several additional recalls to come. We are beyond frustrated with this whole process and car. Thank you for giving us a platform to lodge our concerns and issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569341February 1, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The “360 View Camera” image periodically goes blank, providing no image, just a blank screen with the colored lines showing vehicle and wheel direction. So when the car is put in reverse or forward, no image of the surroundings are visible. This will not resolve until the vehicle is turned off for an extended period. (An immediate restarting of the car will not resolve.) This car has had the other camera recall addressed and another camera TSB addressed. The issue continues to occur at random, unpredictable times. It has perhaps occurred 10-11 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569335February 1, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
The lane assist safety feature stops working. The car will allow drifting across well-marked lanes, despite being a clean car and a clear weather day. The car will not attempt to keep the car in the lane. The events are unpredictable. I have checked the settings when it has happened and they all appear to be the same - the lane assist and related boxes remain checked, etc. After turning off the vehicle for an hour or two, the system seems to reset and work again. This has happened twice that I know if, but could have happened at other times that I did not notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568194January 27, 2024
SUSPENSION
Both lower front control arm ball joints squeak when turning vehicle at slower speeds. Squeaking sounds were noticed at 970 miles. Dealer applied grease as a temporary fix per Mazda TSB #02-002/23. This is a family SUV and I take my wife and kids in it. I am concerned that this is a safety issue as there is a high chance of the lower control arm ball joint failing resulting in inability to steer vehicle in the proper direction. Please look into this issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567999January 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SUSPENSION, STEERING
I have raised case [XXX] [XXX] [XXX] ] with Mazda regarding my 2024 CX90 where there's a suspension and emergency automatic forward Collison breaking since I purchased the car and now this steering issue safety recall. They are not replacing or buying back. I'm feeling unsafe and fear to drive as if this malfunction car leads to accident. Please assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567288January 23, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on the highway next to a large truck or semi and on a curve, the adaptive cruise control thinks that there’s a vehicle in front of you and slams on the brakes. This has happened a few times with my vehicle. Thankfully, there were no vehicles immediately behind me, or the results could’ve been tragic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565420January 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During cruise control engagement when passing a larger vehicle the system sometimes will execute aggressive braking potentially causing an accident with a vehicle following behind. Have to be ready to disengage cruise control during all situations with other vehicles in proximity. It will always perform the aggressive braking maneuver when passing a semi-truck on a curved highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565417January 14, 2024
UNKNOWN OR OTHER
Climate control system issues. Fails to maintain set temperature. Overheats interior when temperature is selected at 68 degrees. Have to turn it down to 62 degrees to maintain an acceptable temperature. This is in the Midwest with outside temperature below 30 degrees and climate control set to auto.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565142January 12, 2024
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION
Passenger side, side view mirror will intermittently turn all the way in and down. This makes it impossible to see traffic on your side. Once it turns in, it is stuck and you need to get out of the car to physical move it so the motor will adjust it again. This can happen at anytime and has happen at least 10 times since we've purchased the car on 12/29/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564261January 8, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In tighter corners the car coasts/brakes unnecessarily while cruise is on. Seems like a safety feature possibly or a malfunction as I haven't had that on any other cruise controls on other vehicles. Then after the corner it accelerates. I find very annoying. If this is considered a safety feature then ok but it is way to sensitive currently and needs an update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563143January 2, 2024
ENGINE, POWER TRAIN
Turning left at intersection at green light , the oncoming traffic sped up and I needed to floor it to not get hit. The my car switch to hybrid and went into a crawl pace. I had to floor it again to wake it up and get the heck out of the way. I don't think the computer is doing a good job talking to the hybrid system and the powertrain during emergency maneuvering. This can be dangerous. I know it scared the hell out me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563016January 2, 2024
STEERING
On highway traveling the steering becomes tight and stiff. You have to use 2 hands to keep in lane. I have noticed it usually starts 30-45 minutes into the trip and get worse. Today is 3 trip it has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561187December 20, 2023
VISIBILITY/WIPER, SUSPENSION, SEATS
Driver side mirror fails to function properly at speeds above 50 mph Shaking and vibration effect visibility in the mirror making highway driving dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559401December 10, 2023
ENGINE
First took the vehicle for unscheduled service around 2,000 miles relating to engine noises, primarily rattling while driving. It's sporadic, but it sounds as if something was rattling underneath the car, primarily when accelerating, most noticeable when ramping up from slower speeds/lower gears. Also, when switching from drive into park, the engine makes unusual rumbling/rattling noises before settling into the regular engine idle rhythm. Finally, at 2,532 miles, the check-engine light came on, along with the message "Engine Malfunction. Have the Vehicle Inspected".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558847December 6, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On 12/5/2023, upon turn after intersection, loss of power to the engine. Pushing gas provided no response from the engine. Engine power cut to about 10 miles an hour. Felt as the car was driving on battery - as no engine was heard. Was able to pull over to the side. Turned off and on engine 2-3 times but the power wasn't restored. Received warning on dashboard that there is malfunction with engine. Also received errors on Mazda application I had on phone. Engine light was on the dashboard. Photos attached. While obtaining assistance for tow service I was accidentally disconnected. I tried turning the car on again, and engine turned on normally. Total time between last unsuccessful turning on/off engine was about 10-15 minutes. First time experience such issue with loss of power and engine cutting off/ not working. Informed the car dealership and car repair/ check was scheduled to be brought to dealership for 12/8/2023. Estimated repairs taking 4 to 5 days before I can get the car back. Distance to dealership about 150 miles. Confidence in this car severely shaken - considering the price and the fact it is brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557553November 29, 2023
STEERING, ENGINE
These are two major problem i want to highlight, which need immediate attention One of them is related to steering wheel, which is a major safety concern for this vehicle to be on road. 1) Major safety concern- steering wheel Steering wheel is catchy when you are driving vehicle on high speed, which make this vehicle so difficult to control/ maneuver and struggling to keep this in a lane Steering wheel catchy means- it becomes hard when you steer and then skid before finally engaged. This makes driver nervous and can lead to an accident due to wavy drive 2) Engine malfunction light alert in instrumental cluster get on. This give you no choice whether to continue with vehicle. On Nov 23rd 2023, i was travelling with my family on [XXX] from ann arbor Michigan to columbus ohio and get stuck in highway due to this suddenly popped up Currently, vehicle is with germain mazda columbus and getting diagnosed. However, they confirmed some steering wheel motor problem and they are engaged with mazda corporate. But at the time of this reporting, they have this part backlog of 5 month and will be available by April 2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557282November 28, 2023
STEERING
steering wheel gets stuck. can not keep straight on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556548November 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
When using the adaptive cruise control on a multi-lane highway the system will detect trucks/larger vehicles moving into your lane on a slight curve when they are not. The system will apply brakes to avoid a collision. The first time this happened there was no vehicle moving into my lane but there was an 18-wheeler behind me that wasn't expecting my vehicle to brake and they almost rear-ended me. This happened several other times before I understood the problem and turned the system off. I have reported this to my dealer and they stated the problem couldn't be replicated. This has been reported multiple times by other CX-90 drivers on this site and Mazda will get someone injured or killed if this is not fixed. If you drive a CX-90 do not use the cruise control until this is addressed by Mazda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556468November 22, 2023
STEERING
The steering becomes “sticky” at highway speeds. The wheel resists turning until sufficient force is applied, and then slips to a next setting or “notch”, where it further rests until force is applied. The effect is not particularly pronounced at low speeds but very noticeable at regular highway speeds (~60 mph). No great force is required to turn the wheel from one “notch” to the next, but the resistance and continual need for readjusting course (because of the “stuck” steering wheel) are fatiguing over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555845November 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using adaptive cruise control and you are driving on a curve, if there is a vehicle, guard rail or jersey barrier in the next lane or on the side of the road, the vehicle will brake hard thinking there’s something in front of it. It has even happened when there was a hillside next to the road. This is very dangerous on a high speed highway. It can slow down from 75 mph to 45 mph in a very short amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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