Lexus RX Complaints

1,341 consumer complaints on file.

#10193980June 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED, SYMPTOMS WERE THAT IT WOULD NOT BACK UP. TRANSMISSION LOCKED AND THE CAR HAD TO BE DRAGGED, WHEELS NOT TURNING ONTO A TOW TRUCK FLAT BED. CAR HAD 90,000 SERVICE INCLUDING CHANGE OF TRANSMISSION FLUID AND CHECK LESS THAN 6,000 MILES AGO. IT HAD ALSO HAD ITS 60,000 SERVICE AND ALL IMPORTANT SERVICES AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192492June 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY RX 300 YEAR 1999 WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191629May 24, 2007
POWER TRAIN:MANUAL TRANSMISSION
I PURCHASED MY 99 RX 300 IN FEBRUARY OF 2006 AT 51,800 MILES WITH RECORDS OF ALL SERVICE DONE WHEN NEEDED WITH A LEXUS DEALER. I BELIEVED I HAD PURCHASED A BEAUTIFUL CAR WITH VERY LOW MILES FOR THE YEAR THAT WOULD LAST ME FOR A FEW YEARS. AT 60,800 MILES THE CAR SUDDENLY WENT IN TO NEUTRAL ON THE HIGHWAY. HAD TO BE TOWED TO MY MECHANIC AND WAS INFORMED THAT MY TRANSMISSION NEEDED TO BE REBUILT. THIS WAS A 3,600 JOB. ALSO HAVE HAD TO REPLACE ALL 4 STRUTS AT ANOTHER $1,000. I INFORMED LEXUS OF MY FRUSTRATION. HAVE NOT RECEIVED ANY SUPPORT OR FINANCIAL ASSISTANCE. NOT HAPPY WITH THIS VEHICLE AND WILL PROBABLY NEVER BUY ANOTHER LEXUS AS I DON'T FEEL THEY ARE STANDING BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190901May 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AS I ENTERED THE INTERSTATE IN THE 1999 RX300, IT WOULDN'T CHANGE GEARS. I BARELY AVOIDED A TRAFFIC ACCIDENT AND WAS BARELY ABLE TO EXIT THE INTERSTATE. AS I TRIED TO FIND SOMEWHERE TO PULL OVER THE RPMS CLIMBED HIGHER AND HIGHER , AND I WASN'T ABLE TO TRAVEL OVER 20 MPH. ONCE I PULLED OVER AND TRIED TO PARK THE CAR I DISCOVERED THAT THE CAR WOULDN'T REVERSE. I TOOK IT TO A MECHANIC, HE SAID THE TRANSMISSION FAILED. I HAD TO PAY $3,000 FOR THE REPAIRS. THE CAR HAD 157,000 MILES. ONE SHOULD GET MORE MILES OUT OF A LEXUS, ESPECIALLY WHEN PAYING AS MUCH AS YOU DID FOR THE CAR. I WAS STILL NOT SURE WHY THIS ISN'T A RECALL. I NOTICED THERE WERE NUMEROUS COMPLAINTS CONCERNING THE TRANSMISSION. MANY OF THE TRANSMISSION FAILURES HAPPENED EXACTLY THE SAME WAY MINE DID. HAD LEXUS LOOKED AT THE FACT THAT THE TRANSMISSION FAILURES CONTINUOUSLY HAPPEN TO PEOPLE WHILE THEY WERE DRIVING ON MAJOR HIGHWAYS AND INTERSTATE? THAT WAS A HUGE RISK FOR LEXUS TO TAKE. THIS SHOULD SERIOUSLY BRING ME A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188965April 26, 2007
SEAT BELTS:REAR/OTHER
REAR SEAT BELT PASSENGER SIDE IS LOCKED UP AND WILL NOT EXTEND. WE ARE UNABLE TO PROPERLY PLACE SEATBELT - A DEFINITE SAFETY CONCERN. AT THIS MOMENT, WE ARE IN THE PROCESS OF GETTING IT LOOKED AT BY A LEXUS DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188823April 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A TRANSMISSION FAILURE IN A 2000 LEXUS RX 300. THE TOTAL COST OF THE REPAIR IS ESTIMATED TO BE IN EXCESS OF $3K. THE SPECIALIST THAT ESTIMATED THE REPAIR COST TOLD ME IT IS A NATION WIDE "EPIC" PROBLEM, (HIS WORDS), AND THAT HE COULD NOT EVEN GUARANTEE THE REPAIR BECAUSE OF THE HIGH RATE OF REPEAT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188238April 18, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
PARKED THE CAR AT A PARKING LOT FOR 5 MINUTES, CAME BACK AND THE CAR WON'T GO IN REVERSE, CHECKED FLUID LEVEL, IT WAS FINE.. CAR WOULD GO FORWARD, BUT NOT BACKWARDS.. TRIED PUSHING THE CAR WHILE IN NEUTRAL SO I CAN DRIVE HOME, ALL 4 WHEELS WERE LOCKED, I THOUGHT I DON'T HAVE ENOUGH STRENGTH TO PUSH SO I HAD 2 MORE PEOPLE PUSH WITH ME, BUT THE CAR WON'T BUDGE. EVEN TRIED PUSHING THE CAR WHILE RUNNING AND IN NEUTRAL AS WELL AS NOT RUNNING AND IN NEUTRAL AND ALL OTHER GEAR SELECTIONS, BUT TO NO AVAIL. EVEN THE TOW TRUCK GUY HAD TO USE SOAPY WATER TO SLIDE THE CAR UP THE FLAT BED. VEHICLE HAS ONLY 68000 MILES APPROXIMATELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187563April 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*- WHILE DRIVING A 1999 LEXUS RX300 AT THE SPEED OF 70 MPH THE ENGINE LIGHT TURNED ON, AND THE VEHICLE DECELERATED. THE ENGINE SEEMED AS THOUGH IT WAS IN NEUTRAL. THE CONTACT STATED THAT THE VEHICLE LOST POWER. SHE PULLED TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE, BUT IT WOULD NOT GO INTO DRIVE OR REVERSE GEAR. THE VEHICLE WAS MAKING A WHINING NOISE. SHE TOOK THE VEHICLE TO THE LOCAL MECHANIC, AND WAS INFORMED THAT THERE WAS A SMALL CRACK IN THE EXHAUST MANIFOLD. SHE STATED THAT WHEN THE WEATHER WAS COLD THE VEHICLE SEEMED TO STAY IN FIRST GEAR A LITTLE LONGER THAN NORMAL BEFORE IT SHIFTED. SHE INFORMED THE DEALERSHIP OF THE FAILURE ON 01/2006. THE DEALERSHIP INFORMED HER THAT THIS WAS A NORMAL REACTION OF THE VEHICLE WITH THIS TYPE OF TRANSMISSION. THEY SAID THAT THE TRANSMISSION NEEDED TO BE REPLACED, WHICH WAS THE FIRST INDICATION THAT THE VEHICLE HAD A TRANSMISSION FAILURE. THE FAILURE MILEAGE WAS 124,972.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187447April 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT THE VEHICLE STALLED AND COULD NOT DRIVE IN REVERSE. WHEN DRIVING FORWARD AT 32 MPH THE VEHICLE STALLED AGAIN. THE MOTOR WAS RUNNING BUT THE VEHICLE WAS IMMOBILE. THE VEHICLE WAS TOWED TO THE MECHANIC , WHO DIAGNOSED THE FAILURE AS THE TRANSMISSION. THE CURRENT MILEAGE IS 76,500 ,AND FAILURE MILEAGE WAS 75,500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186669April 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185280March 16, 2007
FUEL SYSTEM, OTHER
MY 2004 LEXUS RX330 HAS REPEATEDLY HAD ACCELERATION PROBLEMS WHEN I HAVE SLOWED AND NEED TO ACCELERATE QUICKLY DUE TO TRAFFIC CONDITIONS. TODAY ON THE WAY TO WORK I WAS TRYING TO MERGE ON TO HIGHWAY TRAFFIC AND NEARLY GOT REAR-ENDED BECAUSE MY VEHICLE DIDN'T ACCELERATE WHEN I PRESSED THE PEDAL AS I WAS TRYING TO MERGE IN TO THE LANE. THERE HAVE BEEN COUNTLESS TIMES IN THE 2 YEARS I'VE OWNED THIS VEHICLE THAT I HAVE EXPERIENCED NEAR COLLISONS DUE TO THE SLUGGISH OR LACK OF ACCELERATION WHEN I DEPRESS THE ACCELERATOR PEDAL. MY HUSBAND WON'T EVEN DRIVE THE VEHICLE DUE TO THIS PROBLEM AS HE FEELS UNSAFE ON THE ROAD IN IT. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES AND THEY INSTALLED A COMPUTER UPDATE OR PATCH TWICE WITH NO RESOLUTION TO THE PROBLEM. THE DEALER'S SERVICE MANAGER SAID THIS IS A COMMON PROBLEM WITH THE '04 RX330 AND THAT LEXUS HAS SAID THEY ARE NOT GOING TO DO ANYTHING TO REMEDY THE PROBLEM ALTHOUGH THEY DID CORRECT IT IN THE 2005 MODEL. GIVEN THE MANUFACTURER IS AWARE OF A POTENTIAL SIGNIFICANT SAFETY ISSUE RELATED TO THIS THEY ARE FOR SOME REASON NOT BEING HELD ACCOUNTABLE OR RESPONSIBLE FOR THIS DANGEROUS SITUATION. CONSUMER PROTECTION FROM NEGLIGENT MANUFACTURERS IS THE GOVERNMENT'S RESPONSIBILITY, ISN'T IT? WHAT CAN BE DONE TO REQUIRE LEXUS TO PROVIDE CONSUMERS WITH AN ACCEPTABLE SOLUTION TO THIS SIGNIFICANT VEHICLE SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185192March 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2000 LEXUS RX300. WHILE SITTING AT A STOP LIGHT THE DRIVER SMELLED SMOKE. THE SMOKE WAS PRESENT IN THE TRANSMISSION , AND THERE WAS A LOSS OF TRANSMISSION FLUID. THE MECHANIC DIAGNOSED THE VEHICLE AS NEEDING A NEW TRANSMISSION. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CURRENT AND FAILURE MILEAGE WERE 101,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183590February 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A LEXUS RX300. IT IS A 2000 WITH 58,000 MILES. THE TRANSMISSION WENT OUT AND LEXUS REFUSES TO FIX IT UNDER WARRANTY (CLAIMING ITS 6 YEAR OR 70,000 MILES). NOW THAT I AM DOING RESEARCH, IT APPEARS THAT THIS IS A MAJOR PROBLEM WITH THE RX300. IT APPEARS THEY HAVE FAULTY TRANSMISSIONS. I AM HOPING YOU CAN HELP. THE FORUMS SEEM TO INDICATE THAT IF WE FILE REPORTS, HOPEFULLY THERE WILL BE A RECALL OR SOME SORT OF LEGAL CLAIM. THE LEXUS OF SANTA MONICA WANT TO CHARGE ME $4,800, THEY OFFERED A 10% DISCOUNT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183102February 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2000 LEXUS RX300 TRANSMISSION FAILED AT 96,000 MILES. I WAS IN HEAVY TRAFFIC AND WAS ABLE TO USE GRAVITY TO DRIFT OFF TO THE SIDE OF THE ROAD. I WAITED 2.5 HOURS FOR A TOW TRUCK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182798February 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
LEXUS RX 300 TRANSMISSION BEGAN TO FAIL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182805February 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IN 1999 LEXUS RX300 FAILED ON MAJOR HIGHWAY. MANAGED TO PULL OFF INTO A GAS STATION AND AWAIT A TOW TRUCK. CAR COMPLETELY STALLED. WOULD NOT GO BACK OR FORWARD. HAD TO PUT IN A NEW TRANSMISSION AT A COST OF $4,016.22. THE CAR HAD 87,387 MILES. IN SPEAKING WITH THE PERSON DOING THE REPAIR, THIS WAS THE 4TH TIME THAT MONTH THAT A TRANSMISSION HAD TO BE REPLACED ON A '99 RX 300 LEXUS THAT HAD LOW MILEAGE. CAR HAD BEEN PROPERLY SERVICED. DIFFERENT WEBSITES STATE THAT THIS IS A DESIGN DEFECT IN THE RX 300 MODEL. IN SPEAKING WITH LEXUS CUSTOMER SUPPORT, THEY CLAIMED THAT THERE WAS NOTHING THAT COULD BE DONE IN THE WAY OF HELPING TO COVER THE COST. COINCIDENTALLY, A MEMBER OF MY FAMILY HAD THE SAME THING HAPPENED IN 2005 TO A RX 300 WITH MILEAGE AT 75,000 AND LEXUS COVERED THE TRANSMISSION PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182504February 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
RECENTLY TOOK MY CAR IN AND FOUND OUT THAT MY TRANSMISSION HAD GONE OUT AFTER 108,000 MILES AND WOULD BE $4200 TO REPLACE REBUILD. AFTER RESEARCHING ABOUT THE LEXUS RX300 1999 MODEL I AM FINDING OUT THERE ARE SEVERAL PROBLEMS WITH THIS VEHICLES TRANSMISSION . *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181741February 6, 2007
ENGINE AND ENGINE COOLING:ENGINE
LEXUS RX 300 ENGINE DIED AT 90K WITH NO WARNING. WAS STRANDED ON DARK HIGHWAY. PAID 4K TO REPLACE ENGINE. VERY DISAPPOINTING FOR SUCH EXPENSIVE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181223January 31, 2007
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER AND PASSENGER SEAT BELTS DO NOT RETRACT PROPERLY AFTER RELEASE. INSTEAD THE SEAT BELTS FALL LOOSE OUT SIDE OF THE CAR AS DRIVER AND PASSENGER ARE EXITING THE VEHICLE. THIS CAUSES A POTENTIAL SAFETY ISSUE AS THE PEOPLE MAY GET THEIR LEGS TANGLED IN THE HANGING OUT THE DOOR UNRETRACTED SEAT BELTS. THIS MAY CAUSE PERSONAL INJURY. ALSO THE UNRETRACTED SEAT BELTS MAY CAUSE THE DOOR TO NOT CLOSE PROPERLY, CAUSING FAILURE HERE ALSO. THE SEAT BELT METAL PORTION MAY ALSO SCRAPE ON THE OUTSIDE OF THE VEHICLE CAUSING PAINT AND FINISH DAMAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181280January 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 MODEL LEXUS RX300 WITH 75000 MILES. TRANSMISSION WENT OUT AFTER SPENDING A WEEK IN A COLD (NEVER ABOVER FREEZING) PARKING LOT. LEXUS DEALER IS CLAIMING THAT THE FLUID NEEDED TO BE REPLACED EVERY 20K MILES, ALTHOUGH THE USER MANUAL CLEARLY STATES THAT UNDER NORMAL USAGE THE TRANSMISSION FLUID DOES NOT NEED TO BE REPLACED. THE TRANSMISSION WENT OUT WHILE DRIVING, AND NO FORWARD OR REVERSE ENGAGMENT WAS POSSIBLE. LEXUS IS QUOTING 5200 FOR A COMPLETE REBUILT (NOT EVEN NEW) TRANSMISSION. I HAVE OWNED MANY CARS AND THIS IS THE FIRST TRANSMISSION PROBLEM I HAVE EVER HAD, AND WITH MANY FEWER MILES THAN MY OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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