Lexus RX Complaints

1,341 consumer complaints on file.

#10242036September 13, 2008
SERVICE BRAKES, ELECTRIC
THE REGENERATIVE BRAKES ON MY LEXUS RX 400H WILL STOP WORKING DURING NORMAL BRAKING OPERATION CAUSING THE OPERATOR TO HAVE TO APPLY MORE PRESSURE TO THE BREAK PEDAL TO COMPENSATE FOR THE LOSS OF REGENERATIVE BREAKING. THIS IS AN INTERMITTENT PROBLEM AND YOU NEVER KNOW WHEN YOU WILL HAVE TO MAKE A BRAKING ADJUSTMENT. THIS PROBLEM FIRST STARTED IN DECEMBER, 2007. I PURCHASED THE CAR IN APRIL, 2005. I DO NOT FEEL THAT AN OPERATOR OF A VEHICLE SHOULD HAVE TO MAKE SUDDEN ADJUSTMENTS IN THEIR BREAKING ACTION TO COMPENSATE FOR THE DISENGAGEMENT OF A PORTION OF THE BREAKING SYSTEM, ESPECIALLY WHEN YOU NEVER KNOW IF IT IS GOING TO HAPPEN. I HAVE TAKEN THIS BACK TO THE LEXUS DEALER ON SEVERAL OCCASIONS AND THEY TELL ME THAT THEY BELIEVE THE CAR IS WORKING NORMAL, EVEN WHEN THE PROBLEM IS INTERMITTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241416September 9, 2008
STEERING
MAKING A TURN INTO A PARKING SPOT, THE STEERING MECHANISM EXPERIENCED A FAILURE THAT LEAD TO AN NEAR INABILITY TO STEER. THE STEERING WAS SO STIFF WITH OCCASIONAL UNCOMMANDED INPUTS THAT IT WAS NEARLY IMPOSSIBLE TO USE. IMAGINE THE CONSEQUENCES OF THIS TYPE OF FAILURE DURING HIGHWAY SPEED DRIVING.....VERY UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237465August 8, 2008
STRUCTURE
AS I'M SURE YOU ARE AWARE ' HYBRID CARS ARE VERY QUIET AND THUS PRESENT A DANGER TO PEOPLE WALKING THROUGH PARKING LOTS. THE DANGER IS PARTICULARLY SERIOUS WHEN THOSE DRIVING THE HYBRIDS ARE BACKING OUT OF PARKING SPACES - NO MATTER HOW CAREFULLY THE DRIVERS ARE BACKING OUT! PEDESTRIANS DEPEND ON THEIR HEARING TO ALERT THEM TO CARS BACKING OUT, SO THEY SIMPLY WALK RIGHT BEHIND A CAR THAT IS ALREADY MOVING. I OWN A 2006 LEXUS 400H AND I HAVE BEEN TRYING TO PURCHASE REPLACEMENT BACK-UP LIGHTS THAT BEEP TO ALERT PEDESTRIANS, BUT NONE ARE AVAILABLE FROM ANY SOURCE. I URGE THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TO TAKE QUICK ACTION TO ENSURE THAT FUTURE MODELS INCLUDE EXTERNAL SOUND FOR HYBRIDS WHEN THEY ARE BACKING UP AND ALSO TO MAKE IT POSSIBLE TO PURCHASE REPLACEMENT BACK UP LIGHTS THAT PROVIDE THAT SAME CAPACITY FOR OLDER HYBRID MODELS. MARCIA GARB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237262August 6, 2008
TIRES, TIRES:SIDEWALL
I OWN A 2006 LEXUS RX400H. ABOUT A YEAR AGO, I WAS TRAVELING ON AN INTERSTATE HWY AT 60 MPH WHEN ONE OF MY TIRES "BLEW". I DID NOTICE THAT I HAD RUN OVER ANY ROAD DEBRIS BUT THE TIRE HAD A TWO INCH SLICE IN THE SIDEWALL. THE TIRE WAS IN GOOD CONDITION, ORIGINAL LEXUS EQUIPMENT, A MICHELIN 235/55R18 . TODAY, MY DAUGHTER WHO OWNS A 2007 TOYOTA HIGHLANDER HYBRID (BASICALLY THE SAME CAR AS MY LEXUS 400H) HAD A SIMILAR INCIDENT WITH HER BABY IN THE CAR. SHE HIT A CURB WITH THE CAR HARDLY MOVING. THE TIRE "BLEW", AND LIKE MINE, WENT FLAT IMMEDIATELY. SHE HAD A SIMILAR TWO INCH GASH IN THE SIDEWALL. THE TIRE WAS ORIGINAL TOYOTA EQUIPPED. I'VE BEEN DRIVING A LONG TIME. I'VE NEVER SEEN SIDEWALL BLOWOUTS LIKE THIS (MINOR PROVOCATION) SINCE RADIAL TIRES WERE INTRODUCED. PLEASE CHECK OUT THESE TOYOTA PROVIDED TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231023June 14, 2008
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
VEHICLE WAS NORMALLY MAINTAINED AND LIGHTLY DRIVEN. ONE YEAR OF AGE OF THE VEHICLE, WHEN DRIVEN ON LEVEL DRY SURFACES, THE BRAKING OF THE VEHICLE BECAME ERRATIC AND REMAINS ERRATIC. IN EVERYDAY USE THE VEHICLE WILL TEND TO OVERBRAKE OR UNDERBRAKE DEPENDING UPON THE MECHANICAL LOADING OF THE HYBRID DRIVE. THE ONBOARD FIRMWARE IS NOT PROPERLY ACCOUNTING FOR INTEGRATING THE STOPPING POWER OF THE BRAKES AND THE HYBRID DRIVE. THIS CAUSES DRIVER CONFUSION AND IN SOME CASES HAZARDOUS FAILURE TO BRAKE CONDITIONS WHEN THE HYBRID DRIVE UNEXPECTEDLY AND ERRATICALLY CEASES IT'S CONTRIBUTION TO THE BRAKING FORCE OF THE VEHICLE. I.E. IF THE DRIVER DOES NOT IMMEDIATELY COMPENSATE, THE VEHICLE WILL LUNGE FORWARD AT LOW SPEED AND WITHIN A FEW FEET OF PEDESTRIANS AND OTHER STOPPED VEHICLES IN TRAFFIC. THE DEALERSHIP STATES THAT NOTHING CAN BE DONE AND THAT ERRATIC/LOSS OF BRAKING IS NORMAL FOR THIS MODEL. THERE ARE NO RECALLS OR SBS POSTED TO UPGRADE THE FIRMWARE, BRAKING/HYBRID DRIVE SYSTEMS. LEXUS RX400H, 2006 MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230970June 13, 2008
STRUCTURE, SUSPENSION, STEERING
ALL FOUR TIRES NEEDED TO BE REPLACED IN A BRAND NEW VEHICLE AFTER ONLY 1000 MILES BECAUSE THE CAR IS TITLED TO THE LEFT AND MISALIGNED. AFTER SIX ATTEMPTS, TWO DIFFERENT DEALERS CAN'T GET THE DEFECTS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228570May 21, 2008
TIRES
PRIOR TO HAVING THE TIRES REPLACED, THERE WERE NUMEROUS OCCASIONS WHERE THE CAR FELT LIKE IT WAS ON THE VERGE OF SLIPPING/SKIDDING OR LOSING GRIP OF THE ROAD. IT WOULD HAVE BEEN TOO LATE IF THERE WERE INJURIES OR DEATHS DUE TO THE UNSAFE QUALITY OF THIS PRODUCT. ON NOV. 30, I TOOK MY 400H TO THE DEALER FOR THE 10K SERVICE. IT WAS THE SAME DEALERSHIP WHERE IT GETS SERVICED EVERY 5000 MILES. THE DEALER PHONED TO TELL ME THAT ALL 4 TIRES MUST BE REPLACED BECAUSE OF BADLY WORN INSIDE TREAD. I WAS SHOCKED! WHAT? AT 19,562 MILES? JUST LIKE EVERY OTHER CAR I OWNED BEFORE, I EXPECTED TO REPLACE THEM AT 40K-60K MILES. THE DEALER SAID THAT THE OE GOODYEAR EAGLE RS-A 235/55VR18 TIRES USUALLY LAST ABOUT 20K MILES. SHOCKED AGAIN! I WOULD NOT HAVE BOUGHT THAT CAR IF I HAD KNOWN THIS. THE ONLY THING MENTIONED ON THE WINDOW STICKER WAS '235/55VR18 ALL-SEASON TIRES.' WE SCANNED THE INTERNET AND LEARNED THAT MANY OUT THERE SHARE THE SAME QUESTION AND CONFUSION. WE WERE NEVER INFORMED BY LEXUS THAT EARLIER 400HS HAD ALIGNMENT ISSUES. WE WERE NEVER INFORMED THAT THE OE TIRES ON THESE EXPENSIVE 400H SUVS WOULD NEED TO BE REPLACED ROUGHLY EVERY 20K. ON THE AVERAGE, A CAR WITH AVERAGE QUALITY TIRES WOULD NEED REPLACEMENT ROUGHLY EVERY 40K-60K, WHICH SHOULD BE THE NORM. WE BELIEVE THAT WE HAVE BEEN MISINFORMED BY LEXUS AND SHOULD NOT HAVE TO PAY FOR LEXUS RESPONSIBILITY OF PUTTING THESE GOODYEAR EAGLE RS-A TIRES ON SUCH LUXURIOUS CARS AND MAKE THE CONSUMERS PAY FOR THE INFERIOR QUALITY OR EVEN POTENTIAL HAZARD. SOME OF US WOULD HAVE OPTED FOR A DIFFERENT CAR OR EVEN A TOTALLY DIFFERENT MAKE IF IT MEANS PAYING ABOUT $1000 FOR EVERY 20K WE DRIVE JUST ON TIRE REPLACEMENT. WE ARE ALSO EXTREMELY DISAPPOINTED BY LEXUS' INACTION KNOWING SUCH WIDELY-DISCUSSED PROBLEM. LEXUS CARS ARE SUPPOSED TO BE LUXURIOUS AS WELL AS RELIABLE. ANOTHER QUESTION IS, WHY WOULD THE TIRES BE ABNORMALLY WORN JUST ON THE INSIDE EDGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228571May 21, 2008
TIRES
AS OF THIS COMPLAINT, LEXUS SHOULD NOT BUT STILL IS USING THE GOODYEAR EAGLE RS-A TIRES AS OE TIRES. ON NOV. 30, I TOOK MY 400H TO THE DEALER FOR THE 10K SERVICE, THE SAME PLACE WHERE IT GETS SERVICED EVERY 5000 MILES. THE DEALER PHONED TO TELL ME THAT ALL 4 TIRES MUST BE REPLACED BECAUSE OF BADLY WORN INSIDE TREAD. I WAS SHOCKED! WHAT? AT 19,562 MILES? JUST LIKE EVERY OTHER CAR I OWNED BEFORE, I EXPECTED TO REPLACE THEM AT 40K-60K MILES. THE DEALER SAID THAT THE OE GOODYEAR EAGLE RS-A 235/55VR18 TIRES USUALLY LAST ABOUT 20K MILES. SHOCKED AGAIN! I WOULD NOT HAVE BOUGHT THAT CAR IF I HAD KNOWN THIS. THE ONLY THING MENTIONED ON THE WINDOW STICKER WAS '235/55VR18 ALL-SEASON TIRES.' WE SCANNED THE INTERNET AND LEARNED THAT MANY OUT THERE SHARE THE SAME QUESTION AND CONFUSION. WE WERE NEVER INFORMED BY LEXUS THAT EARLIER 400HS HAD ALIGNMENT ISSUES. LEXUS SHOULD RECALL ALL EARLIER 400HS TO ADDRESS THIS ISSUE. WE WERE NEVER INFORMED THAT THE OE TIRES ON THESE EXPENSIVE 400H SUVS WOULD NEED TO BE REPLACED ROUGHLY EVERY 20K. ON THE AVERAGE, A CAR WITH AVERAGE QUALITY TIRES WOULD NEED REPLACEMENT ROUGHLY EVERY 40K-60K, WHICH SHOULD BE THE NORM. WE BELIEVE THAT WE HAVE BEEN MISINFORMED BY LEXUS AND SHOULD NOT HAVE TO PAY FOR LEXUS RESPONSIBILITY OF PUTTING THESE GOODYEAR EAGLE RS-A TIRES ON SUCH LUXURIOUS CARS AND MAKE THE CONSUMERS PAY FOR THE INFERIOR QUALITY. SINCE WE WERE TOLD BY THE DEALER THAT THE TIRE PERFORMANCE WAS DUE TO THE FACT THAT THEY WERE RUNNING A 'HYBRID' CAR, THEN IT IS A DESIGN ISSUE THAT WOULD HAVE REQUIRED LEXUS TO INSTALL A DIFFERENT SET OF TIRES. SOME OF US WOULD HAVE OPTED FOR A DIFFERENT CAR OR EVEN A TOTALLY DIFFERENT MAKE IF IT MEANS PAYING ABOUT $1000 FOR EVERY 20K WE DRIVE JUST ON TIRE REPLACEMENT. WE ARE ALSO EXTREMELY DISAPPOINTED BY LEXUS' INACTION KNOWING SUCH WIDELY-DISCUSSED PROBLEM. LEXUS CARS ARE SUPPOSED TO BE LUXURIOUS AS WELL AS RELIABLE. ANOTHER QUESTION IS, WHY WOULD THE TIRES BE ABNORMALLY WORN JUST ON THE INSIDE EDGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228076May 17, 2008
STEERING
MY WIFE WAS DRIVING ON THE NYS THRUWAY. SHE PULLED OFF AT A REST AREA. SHE WAS FULLY STOPPED WAITING FOR A PARKING SPOT TO OPEN UP WHEN THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY OUT OF CONTROL. THE FRONT WHEELS WERE OSCILLATING LEFT AND RIGHT IN SYNC WITH THE MOVEMENT OF THE STEERING WHEEL. SHE TURNED THE VEHICLE OFF IMMEDIATELY. AFTER A MINUTE SHE ATTEMPTED TO START IT AGAIN. IT STARTED NORMALLY. AS SOON AS SHE TOUCHED THE STEERING WHEEL, THE SHAKING RESUMED. SHE TURNED IT OFF. BY PUTTING THE CAR INTO NEUTRAL, SOME PEOPLE WERE ABLE TO HELP HER WINCH THE STEERING WHEEL ENOUGH TO PUSH THE CAR INTO A SPACE WHERE IT STAYED UNTIL A TOW TRUCK ARRIVED. SOME BYSTANDERS ?!@#$%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214381January 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213978January 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
1999 LEXUS RX300 TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212066December 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AT APPROXIMATELY 110,000 MILES ON 1999 LEXUS RX300. TRAVELING AT LOW SPEED (25 MPH) TRANSMISSION "LURCHED" LOST POWER AND WE DRIFTED TO A STOP ON A NARROW TWO LANE ROAD - ON A BLIND CURVE OF COURSE - AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211170December 7, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2005 LEXUS RX 330. THE CONTACT STATED THAT HIS LIFTGATE HAS AN AUTOMATIC PNEUMATIC DOOR LIFT DEVICE. HE COULD NOT SEE THAT THE LIFTGATE WAS OPENED AND WAS CERTAIN THAT IT WAS FULLY CLOSED. WHILE DRIVING APPROXIMATELY 10 MPH, A WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL FOR THE LIFTGATE. THE LIFTGATE HAD AUTOMATICALLY OPENED. THE DEALER COULD NOT DUPLICATE OR CORRECT THE FAILURE. THE CONTACT HAS NOT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 42,000 AND CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210950December 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE TRANSMISSION FAILURE. AFTER DRIVING ON EXPRESSWAY PARKED CAR IN DRIVEWAY AT HOME. 20 MIN. LATER TRIED TO PUT CAR IN GARAGE AND IT WOULD NOT MOVE. HAD IT TOWED TO SHOP ON CAR CARRIER AND FOUND BROKEN GEARS IN TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210637December 3, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2000 LEXUS RX300 TRANSMISSION DOES NOT SHIFT TO HIGHER GEAR. I PURCHASED AND USED THE CAR IN USA UNTIL 09/2004 AND THEN SHIPPED IT TO BAHRAIN. IT IS STILL IN BAHRAIN. HOW TO GET IT FIXED WITH NO COST? SINCE IT IS MANUFACTURER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210458December 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 80,000 OUR 1999 LEXUS RX 300 TRANSMISSION HAD TO BE REPLACED FOR $3,500. NOW AT 144,000 THE TRANSMISSION NEEDS TO BE REPLACED AGAIN FOR $4,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210448December 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IN MY 1999 LEXUS RX300 FAILED PREMATURELY AT 110,000. I HAVE READ THAT THERE ARE NUMEROUS COMPLAINTS WITH THIS MODEL'S TRANSMISSION AND FEEL THAT LEXUS SHOULD REIMBURSE ME FOR THE $4000+ REPAIR CHARGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208812November 13, 2007
VEHICLE SPEED CONTROL
VEHICLE WAS BEING DRIVEN BY DENICA GORDON-MANDEL (WIFE). DRIVER WAS ON TOP FLOOR OF A PARKING GARAGE ADJOINING A DEPARTMENT STORE. DRIVER APPLIED GAS TO PULL INTO PARKING SPACE, THEN DRIVER APPLIED BRAKE TO SLOW DOWN, THEN DRIVER TOOK FOOT OFF BRAKE. CAR LURCHED FORWARD AND SLAMMED INTO WALL OF PARKING STRUCTURE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10207653November 1, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING TO APPROXIMATELY 25 MPH. THE VEHICLE CRASHED INTO A WALL AND THE DRIVER SUSTAINED BRUISES TO HER CHEST AND KNEES. AS OF NOVEMBER 1, 2007, THE MANUFACTURER HAD NOT INSPECTED THE VEHICLE. THEY STATED THAT IT COULD TAKE 4-6 WEEKS BEFORE THE VEHICLE COULD BE INSPECTED. THE CONTACT FELT THAT THE ACCELERATOR PEDAL CAUSED THE FAILURE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 1,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10207697November 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ON THE FREEWAY MY CAR CEASED FORWARD ENGAGEMENT. I WAS ALMOST REAR ENDED HOWEVER, I WAS SUCCESSFUL IN MANEUVERING OFF THE FREEWAY. I WAS STRANDED OUT OF TOWN FOR SEVERAL HOURS. AFTER HAVING TOWED TO A LEXUS DEALERSHIP IN SACRAMENTO FOR AN ASSESSMENT IT WAS DETERMINED THAT THE TRANSMISSION MALFUNCTIONED AND ADVISED THE COST WOULD BE APPROXIMATELY $4,400. I CONTACTED THE LEXUS CORPORATION BECAUSE NO TRANSMISSION SHOULD FAIL ONLY HAVING 89,000 MILES AND 7 YEARS OF AGE WITH REGULAR MAINTENANCE. I ALSO FOUND OUT THAT THE LEXUS 1999 & 2000 RX300 MODELS HAVE A KNOWN TRANSMISSION DEFECT BUT NO RECALL, WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus RX