Lexus RX Complaints

1,341 consumer complaints on file.

#10511088May 8, 2013
ENGINE, POWER TRAIN
I WAS JUST GETTING OFF THE HIGHWAY AND MY CAR STOPPED MOVING. MY TRANSMISSION TOTALLY WENT OUT WITH NO WARNING. IF THIS WOULD HAVE HAPPENED MOMENTS SOONER I COULD HAVE BEEN IN A TERRIBLE ACCIDENT AS I WAS GOING 60 MPH. I TRIED TO CONTACT LEXUS, BUT THEY WILL NOT ADMIT TO THIS PROBLEM OR HELP REPAIR IT OR RECALL IT. THEY SAY THAT IT ISN'T A KNOW ISSUE BUT IT IS AND SEVERAL PEOPLE HAVE TRIED TO GET HELP WITH IT AND LEXUS WILL SAY NO. BE CAREFUL, IT WILL HAPPEN WITH NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509310April 23, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT STATED THAT WHILE PARKED WITH THE ENGINE IN OPERATION, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNEXPECTEDLY ACCELERATED, CRASHING INTO A RESIDENTIAL GARAGE DOOR. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR REPAIRS TO THE BODY DAMAGE. THE VEHICLE WAS NOT INSPECTED FOR THE CAUSE OF THE ACCELERATION FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 6/4/13 *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10508299April 15, 2013
STRUCTURE:BODY, VEHICLE SPEED CONTROL
AS I WAS PULLING INTO A PARKING SPACE ON THE 4TH LEVEL OF A 6 STORY PARKING BUILDING, I HAD MY FOOT ON THE BRAKE PEDAL AND THE VEHICLE WAS COMING TO A STOP, SUDDENLY THE VEHICLE ACCELERATED (LOUNGED) FORWARD. THERE WERE STEEL CABLES (RAIL GUARDS) THAT STOPPED THE VEHICLE FROM GOING OVER AND NOSE DIVING ONTO THE STREET BELOW. THE FRONT BUMPER AND THE HOOD WERE DAMAGED. I TOOK THE VEHICLE TO THE LOCAL LEXUS DEALER AND HAD THEM CHECK THE BRAKING SYSTEM FOR ANY DEFECTS. AFTER DOING A "HEALTH CHECK" ON THE VEHICLE THE LEXUS REP TOLD ME THAT THERE WAS NOTHING WRONG WITH THE BRAKING SYSTEM. I ALSO FILLED A REPORT WITH LEXUS CUSTOMER SERVICE AND THEY TOLD ME, A TECHNICAL INSPECTOR WILL GO TO THE DEALERSHIP AND CHECK THE VEHICLE OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10505224April 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10505022March 30, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BRAKE LIGHT SWITCH IS DEFECTIVE, JUST LIKE THE RECALL ISSUED TO 2004 LEXUS MODELS. PLEASE INVESTIGATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504073March 22, 2013
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE ENTIRE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THE FAILURE AS BEING THE HYBRID INVERTER BATTERY WHICH CAUSED THE VEHICLE TO STALL AND SHUTS OFF THE ELECTRICAL SYSTEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000 AND THE CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502685March 13, 2013
SERVICE BRAKES
WAS DRIVING IN SNOW 10 MPH WHEN ANTILOCK BRAKES QUIT WORKING. LEXUS SAID IT WAS THE BRAKER ACTUATOR ASSEMBLY. *TR ## VIN FAILED ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502982March 11, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH GOING INTO THE EXIT. MY FOCUS WAS STEERING THE VEHICLE TO AVOID OBJECTS AND TRAFFIC. WE CRASHED ACROSS A FOUR LANE CONCRETE CURBED BOULEVARD AND INTO A CHAIN-LINK FENCE. I STEERED DOWN A FRONTAGE ROAD AND BROUGHT THE VEHICLE TO A STOP. THIS WAS A 30 SECOND + EVENT. THE BLACK BOX CAPTURED 9.5 SECONDS OF INFORMATION. LEXUS DOWNLOADED THE BLACK BOX AND I REQUESTED A COPY OF THE INFORMATION WHICH THEY DID FURNISH ON A THUMB DRIVE. THEY IMMEDIATELY ERASED ALL EVIDENCE OF THE CRASH FROM THE VEHICLE DATA RECORDER AND PROCLAIMED THERE WERE NO PROBLEMS WITH THE VEHICLE. THE THUMB DRIVE DATA CLEARLY DISPLAYS THAT THE CAR WAS TRAVELING 69 MPH ON THE DATA RECORDER. IT ALSO SHOWS THAT THE CC DROPPED OUT DURING THE CRASH. I RECEIVED A LETTER FROM TOYOTA LEGAL IN TORRANCE, CA, INDICATING THAT THEIR REVIEW OF THE VEHICLE FOUND NOTHING WRONG WITH IT AND THE CASE WAS CLOSED. THE BODY SHOP REPAIRS WERE $16K PLUS THE DEPRECIATED VALUE OF THE VEHICLE IS $11K. NALLEY LEXUS GALLERIA, SMYRNA, GA, WHERE THE VEHICLE WAS PURCHASED, DEFERS ALL COMMUNICATIONS TO TOYOTA. I HAVE BEEN A TOYOTA CUSTOMER SINCE 1990 AND THIS HAS BEEN MY THIRD LEXUS RX. BITTER SWEET END! MB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10496247February 3, 2013
SERVICE BRAKES
I OWN A LEXUS RX400H 2006. ON SEVERAL OCCASIONS, THE VEHICLE HAS LURCHED FORWARD (I.E. ACCELERATED) BEFORE STOPPING WHEN I APPLIED THE BRAKES AT A RED LIGHT OR STOP SIGN. I WENT TO THE WILKIE LEXUS DEALERSHIP IN HAVERFORD, PA ON JANUARY 31, 2013. A TECHNICIAN PERFORMED A TEST ON THE VEHICLE AND REPORTED NORMAL BRAKING PERFORMANCE. I HAVE FOUND SIMILAR COMPLAINTS ON NHTSA. BASED ON THESE SIMILAR REPORTS, I BELIEVE MY VEHICLE IS NOT AN ISOLATED INCIDENT. THE BRAKE SYSTEM ON THIS MODEL NEEDS TO BE INVESTIGATED. I WILL ALSO FILE A FORMAL COMPLAINT WITH LEXUS. I HAVE BEEN LUCKY TO NOT HIT A PEDESTRIAN OR VEHICLE, HOWEVER, IT SEEMS AS IF IT IS ONLY A MATTER OF TIME. OTHERS WITH SIMILAR INCIDENCES HAVE NOT BEEN SO LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495076January 29, 2013
POWER TRAIN
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493377January 18, 2013
SERVICE BRAKES
I WAS DRIVING THE LEXUS RX400H WITHIN THE CITY AND TRIED TO BRAKE SUDDENLY TO AVOID A FAILED CAR IN MY LANE. I PUSHED REALLY HARD ON THE BRAKE PEDAL AND CONTINUED TO STEP HARD ON THE BRAKE. THERE WAS NO BRAKING ACTION WHATSOEVER. IT APPEARED AS IF PRESSING VERY HARD ON THE BRAKE JUST DISABLED THE BRAKE. THE CAR CONTINUED TO DRIVE LIKE IT WAS ON A CRUISE CONTROL AND THE INCIDENT RESULTED IN REAR-ENDING THE CAR IN FRONT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10490349December 28, 2012
SEATS
FOOT OF BACKSEAT PASSENGER SITTING BEHIND THE DRIVER WAS TRAPPED AND PAINFULLY MASHED UNDER SEAT POSITIONING MECHANISM WHEN SEAT AUTOMATICALLY MOVED BACK WHEN CAR IGNITION WAS TURNED OFF. THERE NEEDS TO BE A SENSOR THAT DETECTS WHEN SEAT MOTION IS OBSTRUCTED AND STOPS OR REVERSES SEAT MOTION RATHER THAN CRUSHING WHATEVER IS IN THE WAY INCLUDING BODY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10485015November 17, 2012
EXTERIOR LIGHTING
MY LEFT HEADLIGHT WENT OUT WHILE DRIVING AND I FOUND WATER AND CONDENSATION IN HEADLIGHT ASSEMBLY COMPARTMENT. ENTIRE COMPARTMENT NEEDS TO BE REPLACED AT COST OF $1650.00. *TR IN RESEARCHING THIS MAKE AND MODEL HAS OTHER CONSUMERS EXPERIENCING THE SAME ISSUE. I BELIEVE THIS IS MANUFACTURER DEFECT THAT HAS CAUSED SEALS TO MALFUNCTION ALLOWING EXCESSIVE WATER INTO THE LIGHT COMPARTMENT WHICH CAUSES ALL ELECTRICAL COMPONENTS TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483146November 2, 2012
STRUCTURE:BODY, VISIBILITY/WIPER
VEHICLE HAS BEEN INVOLVED IN MULTIPLE NEAR MISSES RESULTING FROM LATERAL MIRRORS BULKINESS AND LACK OF VISIBILITY FOR DRIVER WHEN TURNING LEFT OR RIGHT IN AN INTERSECTION. THE MOST RECENT INCIDENT RESULTED IN A COLLISION WITH ANOTHER VEHICLE THAT HAD CLEAR ROAD RIGHT CAUSING SIGNIFICANT DAMAGE TO BOTH VEHICLES FRONT ENDS, THE DEPLOYMENT OF THE AIR BAG SYSTEM OF THE OTHER VEHICLE. THE POSITION OF THE LATERAL MIRRORS WHICH ARE HUGE AND THE ROOF SUPPORT CORNER SIDE BAR OF THE VEHICLE MAKES IT TO HAVE A BLIND SPOT WHERE YOU SIMPLY ARE NOT ABLE TO SEE VEHICLE THAT IS CLOSELY APPROACHING IN THE OTHER DIRECTION. IN ORDER TO AVOID THIS ISSUE THE DRIVER NEEDS TO MOVE SIDE-FRONT AT ALL TIMES WHEN TURNING LEFT OR RIGHT.. THERE HAVE BEEN SEVERAL MULTIPLE NEAR MISSES BECAUSE THE EXTRA PRECAUTION THE DRIVER HAS EXERCISED. I BELIEVE THIS IS AN IMPORTANT SAFETY CONCERN THAT LEXUS NEEDS TO TAKE CARE OF IMMEDIATELY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10481070October 19, 2012
VEHICLE SPEED CONTROL
THIS IS A SUDDEN ACCELERATION/UNINTENDED ACCELERATION INCIDENT. I TURNED OFF OF A MAJOR ROAD INTO A SMALL, CROWDED PARKING LOT. AS I SLOWLY PULLED INTO AN AVAILABLE SPACE (WITH A CAR PARKED ON EACH SIDE OF ME), THE CAR SUDDENLY ACCELERATED. ALTHOUGH I KEPT JAMMING ON THE BRAKES AS HARD AS I COULD, THEY DID NOT STOP THE CAR--IT KEPT GOING FORWARD. THE CAR WENT OVER THE WOODEN RAILROAD TIE AT THE END OF THE PARKING SPOT AND CRASHED THROUGH A WOOD FENCE. THE ONLY REASON THE CAR FINALLY STOPPED IS DUE TO THE RAILROAD TIE, WHICH SLOWED THE CAR AT THE REAR AXLE AS THE FRONT OF THE CAR HUNG IN THE AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480747October 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS RX8. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL. THERE WAS EXTENSIVE FRONT END DAMAGE TO THE VEHICLE. NO ONE WAS INJURED AND THE POLICE WERE NOT NOTIFIED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THE INVESTIGATION OF THE FAILURE WOULD TAKE THIRTY DAYS TO COMPLETE. THE CONTACT STATED THE VEHICLE WAS GIVEN BACK TO HER AFTER THE BODY DAMAGE WAS REPAIRED BUT THE MEMORY CARD THAT WAS RETRIEVED WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE ACCELERATION FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10480016October 13, 2012
ELECTRICAL SYSTEM, STRUCTURE
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477014September 25, 2012
STEERING
STEERING FLUID WAS LEAKING FROM THE RIGHT SIDE OF THE RACK AND PINION. MAKING IT HARD TO STEER.THE RACK AND PINION MUST NOW BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473656September 3, 2012
POWER TRAIN
TRANSMISSION STARTED MAKING A WHINING SOUND AT CERTAIN SPEEDS ABOUT A YEAR AND A HALF EARLIER. TOYOTA DEALER CONFIRMED ODD NOISE FROM TRANSMISSION, BUT SAID THERE WAS NOTHING THEY COULD DO APART FROM REMOVING TRANSMISSION. I WAS IN A NEARBY STATE WHEN THE TRANNY FINALLY WENT OUT - 1ST GEAR STILL WORKS AND SOMETIMES 2ND GEAR, BUT 3RD, 4TH AND REVERSE ALL WENT OUT WHEN I WAS ACCELERATING ONTO THE HIGHWAY - A LOUD BANG AND THEN IT REVVED UP LIKE IT WAS IN NEUTRAL EVEN THOUGH IT WAS IN DRIVE. I'M CONCERNED THIS WAS A DESIGN FLAW, BUT LEXUS DOES NOT AGREE AND HAS OFFERED NO COMPENSATION UP TO THIS POINT. THEY SAID IF I WANT TO TAKE IT FURTHER I NEED THE TOYOTA DEALER TO CONFIRM THE TRANNY IS OUT. I SAID THAT WOULD NOT BE DIFFICULT AND AM IN THE PROCESS OF DOING THAT NOW. I AM CURIOUS HOW SOME PEOPLE HAVE GOTTEN LEXUS TO PAY A PORTION OF THEIR BILL. I ENDED UP RENTING A UHAUL AND TRAILER TO GET IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471664August 21, 2012
POWER TRAIN
WHILE DRIVING CAR LOST POWER WOULD NOT GO FORWARD. NEVER GAVE ME ANY WARNING NO CHECK ENGINE LIGHT NOTHING! MADE IT HOME AT 5 MPH. TRANSMISSION WENT OUT WITH NO WARNING! $3600 TO FIX AT AAMCO, SEEMS LIKE THEY SEE THIS PROBLEM OFTEN IN THE RX300 MODELS 1999-2003 MINE IS A 2000. CALLED LEXUS BUT OFFERED NO HELP! VERY UNHAPPY LEXUS OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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