Lexus RX Complaints

1,341 consumer complaints on file.

#10471404August 18, 2012
SERVICE BRAKES
I RECENTLY PURCHASED (07/17/12) A 2008 USED RX400H, I QUICKLY NOTICED THAT WHILE BRAKING IF THE ROAD HAS ANY BUMPS OR UNEVENNESS THE VEHICLE SURGES FORWARD DURING THE BRAKING PROCESS AND THEN RESUMES BRAKING AFTER THE SURGE. THIS HAPPENS CONSISTENTLY WHEN THERE ARE ANY BUMPS IN THE PAVEMENT. THIS IS VERY FRIGHTENING AS IT COULD EASILY CAUSE AN ACCIDENT SINCE THE BRAKING IS INTERRUPTED AND THE CAR ACTUALLY ACCELERATES WHEN IT SHOULD BE SLOWING DOWN! I HAVEN'T DRIVEN IT IN THE WINTER YET BUT I AM ALREADY CONCERNED AND UPSET THAT THIS CAR THAT I PURCHASED BECAUSE OF THE HIGH SAFETY RATINGS ON THE NHTSA SITE NOW TURNS OUT TO BE POTENTIALLY VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471324August 17, 2012
SEATS, STRUCTURE:BODY
MY LEXUS HAS A MOLD PROBLEM. THEY HAVE BEEN UNABLE TO REMEDY IT, BUT WILL NOT REPLACE THE VEHICLE. THEY HAVE TRIED TO REMEDY THE PROBLEM NO LESS THAN 7 TIMES, BUT CANNOT ELIMINATE THE MOLD. EMPLOYEES OF LEXUS OF GREENWICH HAVE ADMITTED TO ME THAT THEY KNOW THIS IS A RECURRING PROBLEM. YET THEY CONTINUE TO RETURN THE VEHICLE, WITH MOLD, TO THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470037August 9, 2012
VISIBILITY/WIPER, STRUCTURE
FOR NO KNOWN REASON, FRONT WINDSHIELD CRACKED. NO VISIBLE MARKS THAT GLASS COULD HAVE BEEN HIT BY ROCK OR ANY HARD PARTICLE. CRACK STARTS 8 INCHES FROM TOP PASSENGER SIDE AND PROPAGATES ACROSS CENTER OF WINDSHIELD TOWARD DRIVERS SIDE. MANUFACTURER DENIED CLAIM FOR REPLACEMENT STATING MILEAGE BEYOND WARRANTY PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469162August 4, 2012
EXTERIOR LIGHTING
LEXUS RX 330 HEADLIGHT ASSEMBLY IS DEFECTIVE. EVERYTIME I WASH MY RX330 OR IF IT RAINS, WATER LEAK IN THE HEADLIGHT ASSEMBLY CREATES MOISTURE INSIDE THE HEADLIGHTS. THIS CAUSES LESS VISIBILITY AT NIGHTS AND IS A SAFETY ISSUE. THERE ARE SEVERAL HUNDRED COMPLAINTS FOR THE SAME ISSUE ON THE WEB; HOWEVER, LEXUS/TOYOTA WILL NOT RECALL THEIR DEFECTIVE HEADLIGHT ASSEMBLY. THEY ARE EVEN RELUCTANT TO ACKNOWLEDGE THAT THIS IS AN ISSUE. WILL APPRECIATE IF NHTSA INVESTIGATES THIS ISSUE AND TAKE NECESSARY ACTION AGAINST LEXUS ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465886July 16, 2012
ENGINE
ONLY 60K MILES FOR THE CAR, THE WATER PUMP LEAKS AND NEED TO COMPLETE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465713July 15, 2012
POWER TRAIN
I WAS OUT OF TOWN I WAS DRIVING, NOTHING WAS WRONG WITH MY RX AT ALL. IT'S A 2002 LEXUS RX 300, THEN ALL OF THE SUDDEN I GO TO TAKE OFF AT THE STOPLIGHT AND IT WAS HESITATING TO TAKE OFF. MY TRANSMISSION IS NOW COMPLETELY GONE. NO WARNING AT ALL. IF I TAKE MY VEHICLE OVER 35 MPH IS JERKS. TRANSMISSION SLIPS AT STOP LIGHTS, (WITH NO INCLINE). 115000 MILES, AND THE TRANNY GOES OUT. I DO BELIEVE IT HAS BEEN REPLACED BEFORE I PURCHASED THE CAR AS WELL. GREAT JOB LEXUS, NOT. I THOUGHT GOING WITH A LEXUS I WOULD HAVE A QUALITY VEHICLE. MAN WAS I WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454137April 4, 2012
FUEL SYSTEM, OTHER, STEERING, ENGINE AND ENGINE COOLING
TRAVELING DOWN THE INTERSTATE BETWEEN 75-80 MPH, THE CAR COMPLETELY SHUT-OFF. LOST ALL POWER AND "CHECK HYBRID SYSTEM" LIGHTS CAME ON. WAS NOT ABLE TO RESTART THE VEHICLE. IT TURNS OUT THAT THE INVERTER ON THIS CAR WAS RECALLED IN JUNE 2011 AND I WAS NOT NOTIFIED. I TOOK MY CAR IN FOR SERVICE IN NOVEMBER OF 2011 AT THE DEALERSHIP WHERE IT WAS PURCHASED, AND THEY DID NOTHING TO RESOLVE THE PROBLEM. SALINE KIRKLAND AT LEXUS OF MOBILE (SERVICE MANAGER) SAID SHE FOUND OUT ABOUT THE PROBLEM ONE WEEK AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453306March 28, 2012
UNKNOWN OR OTHER
WHILE PULLING INTO DRIVEWAY MY WIFE TOOK FOOT OFF GAS AND CAR ACELERATED AND RAN INTO WALL DAMAGING HOUSE AND CONTENTS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10452060March 17, 2012
AIR BAGS
AIR BAGS DID NOT DEPLOY IN AN ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10449676February 29, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 LEXUS RX400 HYBRID. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AFTER ENGINE START UP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FAILURE COULD POSSIBLY HAVE BEEN CAUSED BY A BATTERY FAILURE. THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED A FEW WEEKS LATER. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME WHERE THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN ID NUMBER: 11V342000 (ELECTRICAL SYSTEM) BUT WAS ADVISED THAT BECAUSE THE DEALER ADVISED THAT THE BATTERY WAS THE CAUSE OF THE FAILURE, THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448568February 20, 2012
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NOTED HVAC DUST IN 2008 RX400H CONSISTENT WITH LEXUS TSB L-SB-0128-11 AND A FAULTY EVAPORATOR. THIS VEHICLE IS NOT LISTED IN THE TSB BUT THIS IS A COMMON CONCERN AND DISCUSSION THREAD IN THE LEXUS OWNERS FORUM. SOME PEOPLE ARE REPORTING RESPIRATORY REACTIONS TO THE DUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443390January 11, 2012
WHEELS
THE CHROME IN THE INTERIOR OF THE WHEELS BUBBLE AND DELAMINATE. THIS CAUSED THE TIRE TO LOSE PRESSURE SLOWLY, UNTIL TIRE FAILURE OCCURRED. THE TIRE FAILURES RENDERED THE TIRES IRREPARABLE, EVEN IF THE TIRE WAS ONLY 3 MONTHS OLD. SO FAR THIS HAS OCCURRED ON THREE OF THE FOUR WHEELS SUPPLIED BY LEXUS AT THE TIME OF PURCHASE. ALL FAILURES HAVE OCCURRED WITHIN 6 MONTHS OF EACH OTHER. THE LEXUS HAS A LOW PRESSURE WARNING INDICATOR, BUT IT HAS NOT ACTIVATED DURING THESE TIMES. THE TIRE PRESSURES ARE REGULARLY CHECKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440049December 15, 2011
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 LEXUS RX450 HYBRID. AR APPROXIMATELY 6:10AM ON SATURDAY DEC. 10TH, IN CLEAR WEATHER, WHILE OPERATING HER VEHICLE, SHE ENTERED A PARKING AREA AND BACKED INTO A YELLOW BARRIER POST AT APPROXIMATELY 10 MPH. THE CONTACT ENGAGED THE VEHICLE IN DRIVE, BUT THE VEHICLE AGAIN REVERSED. THE VEHICLE THEN MOVED FORWARD, APPROACHING THE STREET. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT WENT TO THE FLOOR WITH NO RESPONSE. THE VEHICLE CONTINUED IN A FORWARD MOTION WITH APPARENT ACCELERATION. THE CONTACT TURNED THE VEHICLE LEFT, DEPRESSING THE BRAKE PEDAL SEVERAL TIMES AGAIN, BUT THE VEHICLE CONTINUED FORWARD WITH FURTHER ACCELERATION. APPROACHING A STOP SIGN APPROX. 30 YARDS FROM THE PARKING AREA AND NOT BEING ABLE TO HALT OR SLOW THE VEHICLE, THE CONTACT PROCEEDED THROUGH IT, TURNING RIGHT, ONTO A SERVICE ROAD. THE CONTACT CONTINUED TO DEPRESS THE BRAKE AND ATTEMPTED TO MOVE THE SHIFT LEVER TO ANOTHER GEAR, BUT NEITHER RESPONDED. THE CONTACT CONTINUED TO EXPERIENCE A SENSE OF ACCELERATION. AT A POINT APPROX. 140 YARDS FROM THE STOP SIGN, THE CONTACT OPENED THE DRIVER'S SIDE DOOR AND JUMPED OUT OF THE VEHICLE AS IT MOVED FORWARD AT APPROX. 25-30 MPH. THE CONTACT'S RIGHT ELBOW, WRIST AND LEFT ARM HIT THE GROUND. AS THE CONTACT ATTEMPTED TO FLAG DOWN PASSING MOTORIST, THE VEHICLE RAN UP AGAINST THE CURB AND FINALLY GROUND TO A HALT AGAINST THE GRANITE CURB. APPROX. 60 YARDS FROM THE CONTACT'S EXIT POINT. THE VEHICLE WAS STILL ENGAGED IN DRIVE WHEN THE CONTACT APPROACHED THE VEHICLE. UPDATED 01/06/12 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10437757November 29, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:IGNITION
HYBRID VEHICLE + KELSEY IGNITION = DEADLY COMBINATION. WE ACCIDENTALLY LEFT OUR 2010 LEXUS RX450H IN THE GARAGE WITH THE IGNITION "ON" AND TURNED IN FOR THE NIGHT. SINCE IT IS A HYBRID, IT MAKES NO SOUND - EVEN WHEN "RUNNING". SO WE WERE UNAWARE THE IGNITION WAS STILL ON. MUCH LATER IN THE EVENING, AFTER THE BATTERY HAD DEPLETED, THE GAS ENGINE CAME ON, FILLING OUR GARAGE WITH CARBON MONOXIDE. HAD I NOT GONE BACK OUT TO RETRIEVE SOMETHING FROM THE GARAGE AND NOTICED THAT BY THIS TIME THE CAR'S GAS ENGINE WAS RUNNING, I LIKELY WOULDN'T BE WRITING THIS E-MAIL. THIS IS A VERY DANGEROUS FLAW IN AN OTHERWISE GREAT CAR. THE TINY RED VS. GREEN LED ON THE IGNITION BUTTON IS NOT ENOUGH INDICATION THAT THE CAR IS RUNNING. AN AUDIBLE ALARM OR SOME TYPE OF POSITIVE INTERLOCK IS NEEDED. ## VIN FAILED ## LEXUS RX 450H 2010 ## *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436397November 18, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. THE CONTACT WAS DRIVING 5 MPH AND MAKING A LEFT TURN WHEN A CLUNKING NOISE WAS HEARD FROM UNDER THE HOOD, FOLLOWED BY THE ENGINE STALLING. THE CONTACT ADDED THAT PRIOR TO THE FAILURE, A WARNING LIGHT ILLUMINATED STATING TO CHECK ALL SYSTEMS INCLUDING 4WD AND HYBRID. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE AND THE CURRENT MILEAGES WERE 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436411November 18, 2011
STEERING
I HAVE BEEN TOLD BY THE DEALER THAT THE POWER STEERING RACK HAS DEVELOPED A SEVERE LEAK AND WILL COST $1,800 TO REPAIR. I HAVE SEARCHED THE WEB AND FOUND OTHER OWNERS WITH A SIMILAR DEFECT WITH THEIR LEXUS 330'S. IT DOES NOT SEEM THAT THE STEERING RACK IS SOMETHING THAT SHOULD BE FAILING LIKE THIS EVEN THOUGH THE CAR IS 5 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435726November 15, 2011
EXTERIOR LIGHTING
AT 90,000 MILES MY DAY TIME RUNNING LIGHTS HAVE STOPPED WORKING . THIS CAR WAS PURCHASED NEW IN DEC 2000 . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430796October 19, 2011
TIRES
I BOUGHT TWO BRAND NEW TIRES FOR MY 2007 LEXUS 400H, AND BOTH BLEW OUT WITHIN A MONTH OF EACH OTHER, AFTER DRIVING LESS THAN 2000K ON THEM. THIS HAS TO BE A DEFECT WITH THE TIRE. I HAVE NEVER HAD TIRES BLOW OUT LIKE THIS. THE TOP LAYER PEELS OFF FROM THE UNDER LAYERS. I CALLED THE COMPANY I PURCHASED THEM FROM TO LET THEM KNOW THERE IS A REAL SAFETY ISSUE WITH THESE TIRES AND THEY DID NOT CARE TO LISTEN. THE FIRST INCIDENT HAPPENED ON 9/05/2011 AND THE SECOND INCIDENT HAPPENED 10/15/2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429342October 10, 2011
VISIBILITY:WINDSHIELD
FOR NO KNOWN REASON, FRONT WINDSHIELD CRACKED. NO VISIBLE MARKS THAT GLASS COULD HAVE BEEN HIT BY ROCK OR ANY HARD PARTICLE. CRACK STARTS FROM WHERE THE REAR VIEW MIRROR IS PLACED GOING DOWN AND UP TO THE TOP EDGE OF THE WINDSHIELD. MANUFACTURER DENIED CLAIM FOR REPLACEMENT STATING IT IS NOT A MANUFACTURER'S DEFECT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427019September 24, 2011
TIRES
LEXUS RX 450H. 2010. WAS PURCHASED BRAND NEW FROM THE DEALERSHIP. ALL MAINTENANCE WAS PERFORMED AT THE SAME DEALERSHIP THE CAR WAS PURCHASED. SINGLE OWNER. TWENTY MONTHS LATER (AT 34,000 MILES) ALL 4 TIRES ARE NO LONGER GOOD AT THE INNER EDGE. TWO POSSIBILITIES: 1) THE TIRES WERE BAD QUALITY; 2) THE DEALERSHIP FAILED TO BALANCE AND ROTATE THE TIRES. FOR SAFETY, I HAD NO OTHER CHOICE TO CHANGE THEM. I AM VERY DISSATISFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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