Lexus RX Complaints

1,341 consumer complaints on file.

#10553846November 26, 2013
EXTERIOR LIGHTING
HEAD LIGHT GATHER WATER WHICH CAUSES DIM HEAD LIGHTING . COILED GO OUT AT ANYTIME WHILE DRIVING. LOTS OF CONDENSATION ON THE HID HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553901November 26, 2013
ENGINE
TRAVELING DOWN HIGHWAY AT 65 MPH. VEHICLE BEGAN LOSING POWER AND EVENTUALLY STALLED. CHECK ENGINE LIGHT CAME ON. VEHICLE WOULD NOT RESTART. VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHO DID NOTHING MORE THAN REMOVE EXHAUST MANIFOLD. INDEPENDENT SHOP MADE ME AWARE OF LEXUS BULLETIN REGARDING 2GR-FSE ENGINE AND SIMILAR SYMPTOMS. I REVIEWED BULLETIN AND VERIFIED SYMPTOMS WERE EFFECTIVELY IDENTICAL TO THOSE I EXPERIENCED. VEHICLE TOWED TO JACK SAFRO LEXUS OF BROOKFIELD, WI AND LEXUS CORPORATE WAS CONTACTED BY ME AT THAT TIME. THE ENGINE WAS REMOVED AND TWO OF THE THREE BOLTS HOLDING BANK ONE VVT IN PLACE HAD COME LOOSE AND WERE RESTING INSIDE THE CRANKCASE. THE THIRD BOLT WAS ~50% OUT WHEN IT SHEARED OFF AND VVT FAILURE CAUSED ENGINE FAILURE. LEXUS CORPORATE WAS ASKED BY ME REPEATEDLY TO CONDUCT AN INVESTIGATION WITH AN ENGINEER FAMILIAR TO THE SYSTEM AND TO EVALUATE THIS (2GR-FE) FOR POTENTIALLY THE SAME ROOT CAUSE AS THE ISSUE NOTED IN THE BULLETIN. LEXUS WAS MADE AWARE, UP TO THE EXECUTIVE LEVEL, THAT THE FAILURE MODE WAS VIRTUALLY IDENTICAL TO THAT DESCRIBED AND EVIDENCE OF FAILURE WAS REPEATEDLY OFFERED. LEXUS CORPORATE CONTINUES TO REFUSE TO INVESTIGATE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552223November 14, 2013
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552128November 13, 2013
EXTERIOR LIGHTING
THERE WAS A CONDENSATION THAT FORMED INSIDE THE DRIVER-SIDE HEADLIGHT. IT CAUSED THE HEADLIGHT TO SHORT-CIRCUIT AND BLOW OUT. ONE SIMPLY NEEDS TO GOOGLE 'LEXUS RX HEADLIGHT' AND THEY WILL FIND THIS TO BE A COMMON OCCURRENCE AMONG 2004-2009 MODELS OF LEXUS RX. UNFORTUNATELY, IT APPEARS LEXUS/TOYOTA WILL NOT ISSUE A RECALL FOR A WHAT IS CLEARLY A MANUFACTURER DEFECT, AND DEMANDING US TO REPAIR THE HEADLIGHT AT OUR OWN EXPENSE, WHICH IS SUBSTANTIAL. COULD THE NHTSA INVESTIGATE THESE DEFECTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551577November 8, 2013
STRUCTURE
RUBBER HANDLE PART TO OPEN THE HATCH BACK, BECAME GOOEY LIKE TAR, AND MADE A BIG MESS. DIFFICULT TO CLEAN OFF OF THINGS AND HANDS. PROGRESSIVELY WORSENED. TEMPORARY REPETITIVE SOLUTIONS WAS TO CUT TO FIT BLACK DUCT TAPE AND TOTALLY COVER THE MESS, BUT COULD STILL PRESS THE MECHANISM IF NECESSARY. MOSTLY USE REMOTE NOW OR THE BUTTON IN THE DRIVER'S SEAT. LAST DUCT TAPE APPLICATION IS WEARING OFF, AND I NEED TO GO IN TO LEXUS FOR A RECALL SERVICE, SO I DECIDED TO ASK THEM ABOUT IT, AND HOW MUCH IT WOULD COST. AMAZINGLY, THE SERVICE MAN KNEW OFF THE TOP OF HIS HEAD THAT THEY HAD THE PART IN STOCK, AND RECALLED HOW MUCH THE PART AND LABOR WOULD COST! SOUNDS LIKE THEY'VE HAD A LOT OF THESE REPLACEMENTS!!! OF COURSE I'M NOT UNDER WARRANTY RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550288October 30, 2013
STEERING
WHILE TRAVELING EAST ON RT 2 IN MASSACHUSETTES THE RIGHT FRONT TIRE HIT A BUMP IN THE ROAD AND BLEW OUT. AT THIS INSTANT THE POWER STEERING COMPLETELY FAILED MAKING IT EXTRA DIFFICULT TO GET THE VEHICLE UNDER CONTROL. I LATER TOOK THE VEHICLE BACK TO LEXUS OF MANCHESTER NEW HAMPSHIRE WHERE I PURCHASED IT AND THEY CONFIRMED THAT THE ECU HAD FAILED BY SWAPPING IT OUT WITH A KNOWN GOOD ONE FROM ANOTHER VEHICLE. I FEEL THAT THIS WOULD BE A VERY DANGEROUS FOR ANYBODY WAS NOT STRONG ENOUGH TO BE ABLE CONTROL FORCE THAT A FLAT TIRE PUTS ON THE STEERING WHEEL UNDER THESE CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546269September 30, 2013
STEERING
AS OF THIS DATE, THERE HAS NOT BEEN AN ACCIDENT OR FAILURE TO THE STEERING RACK ON THIS CAR. HOWEVER, WHEN THE CAR WAS IN THE LEXUS DEALERSHIP FOR A ROUTINE OIL CHANGE, I WAS TOLD BY A REPRESENTATIVE OF THE SERVICE DEPARTMENT THERE IS A LEAKAGE OF FLUID FROM THE STEERING RACK BOOT AND IF LEFT UN-REPAIRED IT WOULD BE A SIGNIFICANT PROBLEM. WHAT CAUGHT MY ATTENTION MORE WAS THEIR STATEMENT THAT THIS SHOULD BE/HAVE BEEN A RECALL AS IT IS A PROBLEM ON THE LEXUS RX350 SPANNING SEVERAL MODEL YEARS. I DON'T KNOW IF BY "RECALL" THEY MEANT A VOLUNTARY RECALL OR A NHTSA RECALL. ONE DOES NOT HAVE TO LET ONE'S IMAGINATION WANDER TOO FAR TO CONTEMPLATE THE SERIOUSNESS OF A FAILURE WHILE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543833September 16, 2013
SUSPENSION
IN AUG 2013 I NOTICED EVERY TIME I PASSED OVER A SMALL BUMP THAT A LOUD CLUNK WOULD EMIT FROM THE REAR SUSPENSION. IT HAPPENED WHENEVER I PASS OVER A BUMP OR A CHUCK HOLE. IT DOESN'T SEEM SPEED RELATED. IT SOUNDS TO ME AS IF THE REAR SUSPENSION IS BOTTOMING OUT OR LOOSE. I JUST SAW THAT TOYOTA HAD SOME SUV SUSPENSION RECALLS LAST WEEK AND I AM NOW AFRAID THAT SINCE MY SUV SHARES COMMON PARTS WITH THE TOYOTA SUVS THAT I MAY HAVE THE SAME OR SIMILAR SUSPENSION DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543495September 13, 2013
ELECTRICAL SYSTEM
I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CAR UNLOCKED SINCE I WAS IN A SAFE, SECURED LOT. SINCE I AM NOT USUALLY AROUND MY CAR AT THE STORE, MALL, ETC, I HAVE NO IDEA HOW MANY OTHER TIMES IT WENT OFF UNTIL I WAS AT A FUNERAL IN SIMI VALLEY. WHILE WE WERE LEAVING, SOMEONE NOTIFIED ME THAT THE ALARM WAS GOING ON & OFF FOR AN HOUR! I TOOK IT TO WOODLAND HILLS LEXUS WHERE THEY SUPPOSEDLY CORRECTED THE ISSUE. IN JUNE 2011, IT WENT OFF YET AGAINWHILE I WALKED WITH A FRIEND IN A GATED, SECURE COMMUNITY ON A CUL-DU-SAC WITH NO TRAFFIC. MY FRIEND TOLD ME LATER THAT HER NEIGHBOR CAME OVER TO COMPLAIN ABOUT THE CAR ALARM GOING OFF AGAIN AND AGAIN. TOOK IT TO WH LEXUS FOR SERVICE AGAIN. LAST TIME WAS WHEN I WAS AT A FRIENDS HOUSE AND PARKED IN HER DRIVEWAY. AFTER ABOUT 30 MINUTES OR SO, I HEAR THE ALARM GO OFF. I TURNED IT OFF BUT NOT BEFORE HER DISTRAUGHT NEIGHBOR CAME OVER AND SCREAMED AT ME ASKING ME TO MOVE MY CAR. WH LEXUS HAS HAD MY CAR SINCE JULY. CAN'T FIGURE OUT WHAT THE PROBLEM IS AND THEY ARE HAVING TROUBLE GETTING THE WARRANTY COVERAGE (SOLD BY LEXUS) TO KICK IN. IT IS A SAFETY ISSUE BECAUSE THEY WANT TO DISCONNECT MY ALARM - WHICH IS ABSOLUTELY NOT AN ACCEPTABLE ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534748August 11, 2013
STRUCTURE
THE BLACK PLASTIC FINISH TRIM ON THE DRIVER SIDE REAR TRIANGULAR WINDOW BLEW OFF ON THE FREEWAY AT 65 MILES PER HOUR. APPARENTLY THIS IS A VERY COMMON OCCURRENCE, SINCE NOW THAT I AM AWARE OF IT...I HAVE NOTICED THAT OTHER LEXUS SUV'S OF THE SAME OR SIMILAR MODELS HAVE THAT PIECE MISSING! I SAW 3 OTHERS JUST YESTERDAY! I AM THINKING THAT WHATEVER IS SUPPOSE TO HOLD THAT PIECE ON IS NOT SUFFICIENT TO DO SO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532983July 31, 2013
POWER TRAIN
TRANSMISSION FAILED AT A LOW MILAGE, AND THE REPAIR COST IS MORE THAN A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523446July 6, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
A MOMENT OF TERROR IN MY LEXUS 2008 RX400H ON MAY 01 I WAS DRIVING HOME FROM WORK. ON BUSY ROUTE 111 IN NH. IN HEAVY TRAFFIC I LOST ALL POWER. ALL THE LIGHTS ON THE INSTRUMENT PANEL WENT ON. IT WAS ALMOST A MULTICAR PILEUP. WITH SCREECHING TIRES AND CARS MAKING PANIC STOPS IT WAS A WONDER THAT NOBODY WAS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523451July 6, 2013
EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLY COLLECTS MOISTURE ON THE INSIDE AND FAILS. IT IS A KNOWN PROBLEM TO LEXUS/TOYOTA AND THERE HAVE BEEN NUMEROUS COMPLAINTS TO DEALERS ON THE RX330, RX350 AND RX400H MODELS. THE SAME ASSEMBLY IS USED FROM 2003-2009 FOR THE RX MODELS AND LEXUS ISSUED A TECHNICAL SERVICE BULLETIN IN JANUARY 2010 ( L-SB-0008-10) TO DEALERS TO REPLACE THE ASSEMBLY IF OWNERS COMPLAINED ABOUT IT WHILE THE VEHICLES WERE UNDER WARRANTY, BUT HAVE DECIDED TO DO NOTHING ABOUT IT ON MINE BECAUSE IT IS OUT OF WARRANTY. THE LEXUS CUSTOMER COMPLAINT REPRESENTATIVE WHO ADDRESSED MY CLAIM ALSO ADVISED ME THAT CUSTOMER LOYALTY IS ONE OF THE FACTORS THEY USED TO DETERMINE WHETHER OR NOT THE COMPANY WILL PAY FOR THE REPLACEMENT. DRIVER SAFTEY SHOULD BE THE CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523290July 5, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
THE CHECK ENGINE LIGHT AND P0AA6 WARNING ILLUMINATED AND VEHICLE WENT COMPLETELY DEAD, COULD NOT START UP. THERE WERE CRACKED BODY SEAMS ABOVE THE REAR DOOR STRUT MOUNTS ALLOWING WATER INTRUSION TO FLOOD THE ENTIRE BOTTOM WELL UNDER THE FLOOR BOARDS WHICH SHORTED OUT THE ENTIRE HYBRID BATTERY SYSTEM. THERE WERE NO VISIBLE SIGNS OF WATER INTRUSION INSIDE THE CABIN OF THE VEHICLE, NOTHING WAS WET. APPARENTLY, LEXUS HAS TWO TSB'S ON THIS ISSUE, L-SB-0019-09 & L-SB-0045-09, ON HOW TO REPAIR THE SEAMS SINCE OVER TIME THERE APPEARS TO BE A STRUCTURAL FLAW ALLOWING THE SEAMS TO SEPARATE. THE WATER INTRUSION HAPPENS SILENTLY AND WITHOUT WARNING AND PRESENTS A SEVERE SAFETY HAZARD AS YOU GET WATER INTO AN ELECTRICAL SYSTEM AND PARTS BEGIN SHORTING OUT WITHOUT ADVANCED WARNING. IMAGINE TRAVELING AT A HIGH SPEED AND THE HYBRID BATTERY SHORTS AND THE VEHICLE ABRUPTLY STOPS! OR AN ELECTRICAL SHORT STARTS A FIRE! LEXUS IS AWARE OF THE POTENTIAL PROBLEM AND HOW COSTLY THE DAMAGE IS AND THE SAFETY RISKS ASSOCIATED AS A RESULT AND HAS CHOSEN NOT TO ISSUE A RECALL OR LIMITED CAMPAIGN TO ALLOW FOR A SIMPLE REPAIR OF THE SEAMS TO PREVENT MAJOR DAMAGE FROM OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522793July 2, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE WITH THE BRAKES BEING DEPRESSED, THE VEHICLE SURGED FORWARD, ACCELERATED, JUMPED A CURB AND CRASHED INTO A BUILDING. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THERE WERE NO REPAIRS. THE FAILURE AND CURRENT MILEAGE WAS 80,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10514680June 2, 2013
STRUCTURE
AFTER PURCHASING USED VEHICLE NOTICED SMALL CRACKS IN DASH APPEAR ABOVE THE GLOVE COMPARTMENT. WAS BROUGHT INTO DEALERSHIP FOR INSPECTION AND TOLD COULD NOT BE REPAIRED. OVER THE LAST TWO YEARS THE CRACKS HAVE BECOME MUCH WORSE AND THERE ARE NOW TWO HOLES IN DASH WHERE YOU SEE FOAM. BROUGHT BACK TO LEXUS DEALERSHIP FOR INSPECTION. THE REGIONAL CUSTOMER SERVICE AGENT WOULD ONLY GIVE 20% COMPENSATION ON A $2000 REPLACEMENT. FEEL THIS IS A INFERIOR PRODUCT AND A FACTORY DEFECT. HAVE NEVER SEEN THIS ON A LUXURY CAR THAT IS QUALITY MAINTAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513643May 27, 2013
EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLY COLLECTS MOISTURE ON THE INSIDE AND FAILS. IT IS A KNOWN PROBLEM TO LEXUS/TOYOTA AND THERE HAVE BEEN NUMEROUS COMPLAINTS TO DEALERS ON THE RX330, RX350 AND RX400H MODELS. THE SAME ASSEMBLY IS USED FROM 2003-2009 FOR THE RX MODELS AND LEXUS ISSUED A TECHNICAL SERVICE BULLETIN IN JANUARY 2010 ( L-SB-0008-10) TO DEALERS TO REPLACE THE ASSEMBLY IF OWNERS COMPLAINED ABOUT IT WHILE THE VEHICLES WERE UNDER WARRANTY, BUT HAVE DECIDED TO DO NOTHING ABOUT IT ON MINE BECAUSE IT IS OUT OF WARRANTY BY ONE YEAR. THE LEXUS CUSTOMER COMPLAINT REPRESENTATIVE WHO ADDRESSED MY CLAIM ALSO ADVISED ME THAT CUSTOMER LOYALTY IS ONE OF THE FACTORS THEY USED TO DETERMINE WHETHER OR NOT THE COMPANY WILL PAY FOR THE REPLACEMENT. IT IS MY FIRST LEXUS VEHICLE AND IT DOESN'T MAKE SENSE TO ME. COST OF REPLACEMENT IS $1560.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511831May 14, 2013
STEERING, ENGINE AND ENGINE COOLING
THE WATER PUMP WENT AND WHILE REPLACED THE RACK AND PINION IS LEEKING.....SEEMS EARLY FOR PROBLEMS WITH THESE CARS AND MAYBE A MAJOR SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512013May 14, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLAMP CONDENSATION MAKE LIGHT ON OFF. IT IS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511296May 9, 2013
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP DEVELOPS CONDENSATION AND CAUSES HEADLAMP BULB TO BURN OUT. COMMON PROBLEM APPARENTLY WITH RX 330S/350S & 400H. LEXUS WILL NOT FIX IF IT IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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