Lexus RX Complaints

1,341 consumer complaints on file.

#10586442May 4, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN, STRUCTURE:BODY
HAVING ENJOYED OWNING A LEXUS RX300, I MADE A HUGE "INVESTMENT" AND PURCHASED THE 2006 RX400H. IN APRIL OF 2014, THE VEHICLE WOULD NOT START DUE TO A FAILURE OF THE HYBRID SYSTEM. I ATTEMPTED TO JUMP START THE VEHICLE AS SUGGESTED BY THE LEXUS DEALER. UPON FURTHER INVESTIGATION I DISCOVERED THE CARPET INSIDE THE CABIN AREA WAS SOAKING WET! THE CAR HAD BEEN OUTSIDE IN THE RAIN WITH THE WINDOWS, SUNROOF AND DOORS CLOSED. ALSO, I TAKE THE CAR TO AN AUTOMATIC CAR WASH ON A REGULAR BASIS. WHILE LOADING THE CAR ON TO THE JERR-DAN TOW TRUCK, A LARGE AMOUNT OF WATER POURED OUT OF THE REAR TRUNK AREA. THE TOW TRUCK OPERATOR WAS AMAZED AT THE AMOUNT OF WATER THAT WAS POURING ONTO THE DRIVEWAY. THE VEHICLE WAS TAKEN TO THE LEXUS DEALER. AFTER SEVERAL DAYS, A LEAK IN THE REAR HATCH AREA WAS FOUND TO BE THE SOURCE OF THE WATER. THERE APPARENTLY IS A METAL SEAM WHERE THE WELDS DO NOT HOLD UP OR WERE NOT WELDED PROPERLY. WATER COLLECTED IN THE HYBRID BATTERY AREA CAUSING OVER $7000 DAMAGE. OF COURSE, LUCKILY FOR LEXUS, THE VEHICLE WARRANTY HAD EXPIRED. THE ONLY RECOURSE I HAD WAS TO MAKE A CLAIM TO MY INSURANCE, WHICH ONLY COVERED THE DAMAGES BUT NOT THE CAUSE. MY OUT OF POCKET EXPENSES ARE APPROXIMATELY $3000. WATER LEAKING FROM THE OUTSIDE INTO THE CABIN OF A VEHICLE, ESPECIALLY ONE OF THIS PRICE, IS UNACCEPTABLE. AND TO HAVE WATER COLLECT INTO THE "HEART" OF THE VEHICLE AND RENDER THE VEHICLE INOPERABLE IS FRIGHTENING. I COULD HAVE BEEN ON AN ISOLATED ROAD OR A BUSY HIGHWAY AND THE VEHICLE COULD HAVE SUDDENLY QUIT. LEXUS KNEW ABOUT THIS POTENTIAL PROBLEM BUT DID NOT ADVISE THEIR CUSTOMERS TO WATCH FOR ANY SIGNS OF MOISTURE. THE REPAIR TO THE POPPED SEAM COULD HAVE BEEN DONE BY ANY BODY SHOP OR, I'M TOLD, THE USE OF A GOOD QUALITY SILICONE. THERE IS A TECHNICAL SERVICE BULLETIN FROM 3/10/2009 THAT SPECIFICALLY ADDRESSES THIS PROBLEM: TSB-L-SB0019-09 REV 1. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586038May 1, 2014
STRUCTURE
THE VEHICLE DEVELOPED CRACKS IN THE PASSENGER SIDE OF THE DASHBOARD. WE WERE TOLD THIS COULD BE A SAFETY RISK RELATED TO FUNCTION OF THE AIRBAG. LEXUS OFFERED TO PROVIDE A NEW DASHBOARD IF WE PAID THE LABOR CHARGE OF $800. EVENTUALLY THE DEALER SPLIT THE LABOR CHARGE WITH US AND WE REPLACED THE DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585404April 28, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS PULLING INTO A DRIVEWAY AFTER I FULLY STOPPED MY CAR ( I WAS WAITING FOR ANOTHER CAR TO PULL OUT OF DRIVEWAY FIRST). WHEN I BRAKED TO STOP MY CAR IT DID NOT RESPOND INITIALLY. I COULD NOT STOP IT FAST ENOUGH TO AVOID COLLISION W A PARKED CAR IN DRIVEWAY. THIS WAS SO STRANGE BECAUSE I WAS MOVING MY CAR VERY SLOWLY. I THEN PUT IT IN REVERSE TO BACK UP A COUPLE FEET SO I COULD ASSESS DAMAGE TO CARS. WHEN I DID THIS AND PRESSED THE ACCELERATOR MY CAR ACCELERATED OUT OF CONTROL INTO STREET. ONCE AGAIN THE BRAKING WAS INSUFFICIENT TO STOP MY CAR AS DESIRED. NORMALLY THE BRAKES STOP THIS CAR ON A DIME (NOT REALLY ON A DIME, BUT NORMALLY THE BRAKES ARE EXCELLENT). THE LATER ACCELERATION WAS WITNESSED BY THE OWNER OF THE NOW REAR-ENDED CAR IN DRIVEWAY. NO DAMAGE TO MY CAR OTHER THAN TO MY LICENSE PLATE. NO ONE WAS INJURED. THERE WAS DAMAGE TO THE PARKED CAR IN DRIVEWAY. THE DAMAGED CAR WAS AN OLDER CAR, A 1970-SOMETHING BMW, SO IT DIDN'T HAVE THE COOL NEW BUMPERS THAT CAN ABSORB A LOW SPEED IMPACT. VERY SCARY IN SPITE OF THE RELATIVELY THE LOW SPEEDS AND SHORT DISTANCE & DURATION OF EVENT, THIS ISSUE COULD HURT SOMEONE. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10583952April 21, 2014
STRUCTURE
THE DASHBOARD HAS CRACKS, IT BECOMES STICKY TO THE TOUCH AND THEN CRACKS APPEARS. THOUGHT THIS WAS A PROBLEM WITH JUST MY CAR BUT AFTER SEARCHING ON THE INTERNET I LEARNED THAT THIS IS A PROBLEM WITH THE DASHBOARD ON THE LEXUS CAR. IT ODD THAT IT STARTED CRACKING ABOVE THE AREA HERE THE AIRBAG IS, AT FIRST JUST ONE CRACK THEN MONTHS LATER MULTIPLE CRACKS TO THE POINT THEY HAVE JOINED TOGETHER AND NOW PIECES OF THE DASH IS FALLING OFF. THIS CAR IS GARAGE KEPT, NEVER LEFT OUTSIDE IN THE SUN FOR ANY LENGTH OF TIME, SO SUN EXPOSURE IS NOT AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582908April 15, 2014
POWER TRAIN
TRANSMISSION FAILED AT 98,000 MILES. SEEMS TO HAPPEN TO EVERYONE WITH THIS CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579631April 14, 2014
STRUCTURE, POWER TRAIN
THE CAR IS A HYBRID. IT WOULD NOT START (THE READY LIGHT WOULD NOT COME ON), THEREFORE IT WAS INOPERABLE. FORTUNATELY, THE CAR WAS PARKED AND DID NOT DIE WHILE DRIVING. IF IT WOULD HAVE DIED WHILE DRIVING, MANY DANGEROUS POSSIBILITIES COULD HAVE INCURRED. AFTER HAVING IT TOWED TO A LEXUS DEALER IN COLUMBUS, THE SOURCE OF THE PROBLEM WAS DIAGNOSED AS WATER IN THE HYBRID BATTERY AREA. AFTER LENGTHY DISCUSSION WITH LEXUS SERVICE PERSONNEL, THEY CONCLUDED THAT "WELDS" NEAR THE HATCH HINGES HAD COME APART, WHICH ALLOWED WATER TO SEEP INTO THE INTERIOR OF THE CAR TO THE HYBRID ELECTRONIC CONTROLS. LEXUS SERVICE HAD EXPERIENCE THESE PROBLEMS BEFORE, AND HAD GUESSED AT A VARIETY OF REASONS (SUCH AS EXCESSIVE OPENING AND CLOSING OF THE HATCH, WIND CATCHING THE HATCH WHILE IT WAS OPEN, AND OTHER LAME REASONS). THERE IS NO TICKER ON THE HATCH TO COUNT HOW MANY TIMES IT WAS OPENED NOR WHAT THERE ANY GUST OF WIND THAT WOULD HAVE CAUSE THE WELDS, TWO WELDS, TO BREAK ALLOWING WATER TO SEEP INTO THE CAR. MY CONCLUSION IS THAT SINCE THE PROBLEM HAS OCCURRED BEFORE, THAT THERE IS EITHER A MANUFACTURING ISSUE, AN ENGINEERING ISSUE, OR BOTH. I AM NEITHER AN EXPERT IN THESE AREAS, BUT DO HAVE SOME COMMON SENSE. LEXUS CORPORATE OR THE DEALER WOULD NOT CONFESS TO THE WRONGDOING AND THEREFORE I HAD TO SHELL OUT OVER $1600 IN REPAIRS. THEY WANTED ANOTHER $1100 TO RE-WELD THE 3 INCH GAP ON BOTH SIDES WITH PAINTING INCLUDED. DUE TO THE EXPENSE, I HAD TO OPT FOR USING SILICONE TO SEAL THE GAPS AND AM FORCED TO DRIVE THE CAR IN DRY WEATHER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578409April 8, 2014
HYBRID PROPULSION SYSTEM
THIS IS THE SECOND TIME THAT THIS INCIDENT HAS HAPPENED. WHILE DRIVING HOME FROM WORK NEAR THE INTERSECTION OF FRESH POND ROAD AND MYRTLE AVENUE, MY LEXUS SHUT OFF COMPLETELY. THE MESSAGE ON THE DASHBOARD WAS "CHECK HYBRID SYSTEM". SAME INCIDENT HAPPENED DEC 2012. ACCORDING TO LEXUS THE PROBLEM THE FIRST TIME WAS THE HYBRID SYSTEM. I HAVEN'T BEEN TO THE LEXUS DEALER YET BUT THIS IS THE SECOND TIME THAT I GOT LUCKY WITHOUT SERIOUSLY INJURING MYSELF AND OTHER DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578068April 7, 2014
EXTERIOR LIGHTING
PARKED, AND WHEN I TURNED ON CAR BOTH HIGHBEAMS WENT DIM. WENT TO REPLACE BULBS AND THE NEW BULBS ARE STILL DIM AND BEGINNING TO BUBBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577144April 3, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE CAR LURCHES FORWARD WITH GREAT UNINTENDED ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575753March 30, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573152March 18, 2014
STRUCTURE:BODY
MY DASH BOARD CRACKED AND THIS IS A MANUFACTER'S ISSUE. THERE ARE THOUSANDS W/ THE SAME ISSUE & LEXUS DOES NOT WANT TO BE RESPONSIBLE. IT CRACKS EVERY WHERE & MELTS BECAUSE OF THE HEAT. OUR CARS ARE WORTH NOTHING W/ THIS ISSUE. THERE ARE CRACKS WHERE THE AIR BAG RESIDES & THIS IS A SAFETY ISSUE. PLEASE HELP US!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568643March 11, 2014
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC
TRAFFIC ON I 5 N CAME TO A SUDDEN STOP. I STEPPED HARD ON THE BRAKES. THE ABS FUNCTION DID NOT WORK AND MY CAR SKIDDED AND WOULD HAVE GONE INTO THE LANE ON MY RIGHT IF I HAD NOT CORRECTED THE SKID. THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH POTENTIAL BODILY INJURIES. I HAD THE VEHICLE INSPECTED BY LEXUS DEALER AND THEY SAID NOTHING WAS WRONG WITH THE ABS BRAKE SYSTEM AND THAT THIS COULD BE ONE IN A THOUSAND INCIDENT. I HAVE DRIVEN SEVERAL OTHER MANUFACTURERS AUTOS WITH ABS AND KNOW THAT THE LEXUS EXPERIENCE IS NOT HOW NORMAL ABS BRAKES SHOULD FUNCTION. THIS IS A SERIOUS DRIVING HAZARD AND I HAVE NOT RECEIVED A SATISFACTORY SOLUTION TO THIS ISSUE FROM LEXUS TO DATE. UPDATED 04/08/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566772March 3, 2014
STEERING
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE CONTACT TAPPED A CURB AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566016February 26, 2014
SUSPENSION
MY NEW 2013 LEXUS RX-350 MAKES A SIGNIFICANT AUDIBLE "CLUNKING" SOUND FROM THE REAR OF THE VEHICLE WHEN THE VEHICLE COMES TO A FIRM STOP AT EITHER LOW OR HIGH SPEEDS. THIS CLUNKING SOUND OCCURS WITH EVERY STOP FROM JUST A FEW MILES AN HOUR TO FASTER SPEEDS. LEXUS OF LAS VEGAS MAINTENANCE PERSONNEL HAVE LOOKED AT THE CAR AND CONFIRM THE "CLUNKING" SOUND IS FRAME/SUSPENSION RELATED AND IS NOT A LOOSE SPARE TIRE OR OTHER ISSUE. THEY INDICATE IT IS NOT A SAFETY ISSUE AND THERE IS NO FIX AS IT IS A PECULIARITY/DEFECT WITH ALL 2013 LEXUS RX-350 CARS. I PERSONALLY DROVE ANOTHER 2013 LEXUS RX-350 AT THE DEALERSHIP WHICH MAKE THE SAME CLUNKING SOUND FROM THE REAR OF THE VEHICLE. THE REPEATED "CLUNKING SOUND" IS IS DEFINITELY A VEHICLE DEFECT IN MY 2013 LEXUS RX-350. I AM NOT A SAFETY ENGINEER NOR WERE ANY OF THE LEXUS REPRESENTATIVES WHO LOOKED AT THE CAR AND THE "CLUNKING" SOUND ISSUE. I AM CONCERNED THAT THIS IS A SIGNIFICANT SAFETY ISSUE. FROM A MENTAL STATE OF MIND STANDPOINT, THE REPEATED "CLUNKING" SOUND WHEN STOPPING IS A MAJOR ATTENTION DISTRACTION AND REPRESENTS A SAFETY ISSUE FOR ME GIVEN IT'S INTENSITY AND CONSTANT REPEATABILITY. MY 2013 LEXUS RX-350 CAN BE MADE AVAILABLE FOR YOUR INSPECTION. REQUEST YOU RESEARCH THE ROOT CAUSE OF THE REPEATED "CLUNKING" SOUND IN THE 2013 LEXUS RX-350 SERIES OF VEHICLES, AND MY VEHICLE, AND DETERMINE IF IT IS A SAFETY ISSUE FOR ME AND OTHERS WHO OWN 2013 LEXUS RX-350 VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566059February 26, 2014
STEERING
I HIT THE CURB ON THE PASSENGERS RIGHT FRONT SIDE NOT THAT HARD AT A VERY LOW SPEED TURNING IN FROM THE CENTER TURNING LANE INTO A BANK AND THE POWER STEERING LIGHT CAME ON AND THEN I COULD NOT STEER THE CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565544February 24, 2014
SERVICE BRAKES
SLOWING THE VEHICLE AT A STOP SIGN FROM ABOUT 20MPH. CONSTANTLY APPLIED BRAKE PRESSURE. AT ABOUT 15MPH THE BRAKE PRESSURE INVOLUNTARILY RELEASED AND THE CAR ACCELERATED FORWARD. MY FOOT WAS NEVER ON THE ACCELERATOR AND CONTINUED TO APPLY PRESSURE TO THE BRAKE THROUGHOUT THE ACCELERATION. APPROX. 1/4 SECOND AFTER THE ACCELERATION, THE BRAKE CAME BACK ON AND CONTINUED TO APPLY AT THE SAME CONSTANT PRESSURE. THE ENTIRE SEQUENCE OF EVENTS LASTED ABOUT 1/2 A SECOND BUT CAUSED THE VEHICLE TO LURCH FORWARD WHILE BRAKING. THIS HAPPENS ABOUT ONCE A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563280February 6, 2014
ENGINE AND ENGINE COOLING
CAR JUST STOPPED ON FREEWAY. TOYOTA STATED WAS INVERTER. CALLED LEXUS STATES NO RECALL OR WARRANTY. PAID $10,000. LATER IN MAIL GOT RECALL LETTER FROM LEXUS. CALLED LEXUS BACK WHO INITIALLY STATED IS COVERED. SENT IN REPAIR PAPERWORK. LEXUS THEN CALLED BACK AND SAID IT WAS NOT COVERED BUT NO LONGER REQUIRED TO HAVE THE RECALL REPAIRED SINCE THIS REPAIR COMPLETE. REPAIRED: ELK GROVE TOYOTA 916-405-8000 PART # G92AO-48080 INVERTER ASSEMBLY. RECALL PART BY LEXUS: INVERTER ASSEMBLY. I HAVE ALL RECEIPTS FROM TOYOTA AS WELL AS RECALL LETTER FROM LEXUS. TOYOTA REPAIR STATES IT IS SAME REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561527January 26, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM: INVERTER
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560458January 18, 2014
SERVICE BRAKES
AS I WAS APPROACHING A RED LIGHT I STARTED TO BRAKE. MY BRAKES DID NOT ENGAGE EVEN WHEN I PUMPED. I SWUNG MY CARE TO THE LEFT SO I WOULD NOT REAR END THE CAR IN FRONT. I HIT THE CAR ON THE PASSENGER REAR CORNER (ON MY LEFT) AND TOTALED MY LEXUS. MY BRAKES WERE FINE UP TO THAT MOMENT AND ALTHOUGH I COULD NOT DRIVE THE CAR AWAY FROM THE SCENE THEY SEEMED TO BE WORKING AGAIN WHEN I PRESSED ON THEM (ALTHOUGH I CANNOT BE SURE AS THE CAR WAS STILL). IT WAS HORRIBLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10558341January 3, 2014
ENGINE
I HAVE HAD AN ONGOING ISSUE WITH MY '04 LEXUS RX330. I AM CONCERNED BECAUSE THE ENGINE NEEDLE GOES INTO THE RED ZONE ALMOST IMMEDIATELY UPON DRIVING THE CAR. I HAVE HAD TO FILL UP THE COOLANT TANK EVERY 3 MONTHS. THE PROBLEM WAS JUST DIAGNOSED AS A CRACK IN THE RADIATOR. I FOUND A TSB FOR THIS ISSUE BUT AM THE 2ND OWNER AND WAS NEVER NOTIFIED. IT APPEARS THAT I AM OUT OF THE COVERAGE PERIOD. IS THERE CAUSE FOR CONCERN THAT THIS ISSUE COULD LEAD TO FURTHER DAMAGE TO THE CAR OR A SUDDEN DRIVING IMPAIRMENT? DOES A TSB = A RECALL? LEXUS HAS TOLD ME THAT THERE IS NOTHING THEY CAN DO FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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