Lexus RX Complaints

1,341 consumer complaints on file.

#10617356July 29, 2014
STRUCTURE
THE DASHBOARD PRESENTS MULTIPLE CRACKS WITH NO APPARENT REASON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617401July 29, 2014
STRUCTURE
MULTIPLE CRACKS AND MELTING DASHBOARD. THE DASH IS VERY STICKY AND IS FALLING OFF IN PIECES. I'M CONCERNED IF THE AIRBAGS EVER DEPLOY THIS DEFECTIVE DASH WILL BECOME AN IED! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616220July 25, 2014
ENGINE, POWER TRAIN
DEAR SIRS! THE CAR WAS BOUGHT FEB 2009 FROM IRA LEXUS IN DENVER MA WITH 17K MILES ON IT. NOW THE CAR HAS 65K MI. IT DID DIE ON THE STREET ABOUT TWO WEEKS AGO MECHANICS DID CHECK THE CAR AND DID WRITE A REPORT, THAT THE PROBLEM IS DUE TO THE MANUFACTURING ISSUE WHICH WAS A REASON FOR THE RECALL. I HAVE RECALL INFO AND REPORT, CAN EMAIL. I DID NOT RECEIVE THE RECALL NOTICE. THE LEXUS DEALER SAYS THAT THE CAR SHOULD BE FIXED BY THEM, BUT NEED A LEXUS APPROVAL. THE COST IS ABOUT $10K I DID CONTACT LEXUS AND RECEIVED A CALL THAT THEY WON'T PAY FOR THE REPAIRS. THE PROBLEM IN THE CAR ' INVERTER WENT BAD AND THE REASON FOR THAT ' A SMALL PART INSIDE, WHICH WAS ON THE RECALL. LEXUS SAY THAT THE RECALL WAS FOR A SMALL PART AND THEY DO NOT WANT TO PAY FOR THE WHOLE THING. AND I BELIEVE THAT SINCE I DID NOT RECEIVE THE RECALL LETTERS - THEY SHOULD FIX THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615083July 21, 2014
AIR BAGS, STRUCTURE
THE PASSENGER SIDE OF THE DASHBOARD HAS DEVELOPED SEVERAL LONG VERTICAL CRACKS. THE DASH SIMPLY CRACKED ON ITS OWN. THE CAR HAS ALWAYS BEEN GARAGED AND HAS NEVER BEEN IN ANY ACCIDENT THE CRACKS ARE LARGE ENOUGH THAT WE ARE AFRAID THAT THE AIRBAGS MAY NOT PROPERLY DEPLOY IN AN EMERGENCY. THE DASHBOARD CRACKS ARE IDENTICAL TO MANY SIMILAR POSTINGS ON THE INTERNET. LEXUS CLAIMS THEY ARE "DEDICATED TO PROVIDING VEHICLES OF OUTSTANDING QUALITY AND VALUE." , IN THIS CASE THEY HAVE, ONCE AGAIN, STUCK THEIR HEAD IN THE SAND!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610172July 13, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS SYSTEM INTERMITTENT FAILURE AND MASTER BRAKE CYLINDER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608516July 7, 2014
UNKNOWN OR OTHER, STRUCTURE
THE DASHBOARD BEGAN TO MELT. LITERALLY. I TRIED TO WIPE IT OFF AND THE TOWEL MELTED INTO THE DASHBOARD THE DEALERSHIP BLAMED IT ON ARMOR-ALL. THE CAR WAS ABOUT 7 Y/O AT THE TIME. I AM THE SECOND OWNER. I DID NOT RESEARCH THIS UNTIL I SAW A PROGRAM THAT SUGGESTED THE AIRBAGS MAY BE AFFECTED. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605627June 24, 2014
STRUCTURE
MY DASHBOARD DEVELOPED VERTICLE CRACKS IN THE DRIVER'S SIDE DASHBOARD. BECAUSE THIS DASHBOARD HAS THE AIRBAG INSIDE ON THE PASSENGER SIDE I WOULDN'T FEEL SAFE IN A CAR THAT HAD A CRACKED DASH, ANYTHING THAT WOULD MAKE AN AIRBAG GO OFF TOO SOON OR GO OFF TOO LATE CAN OR WOULD BE VERY SERIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605174June 23, 2014
ELECTRICAL SYSTEM, STRUCTURE
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNING OF SUMMER. MY CONCERN IS SOMETHING IS GETTING HOT FROM THAT ELECTRICAL PIECE THAT MAY CAUSE FURTHER DAMAGE AND HOPEFULLY NOT, BUT POSSIBLE FIRE. THANKING IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604969June 21, 2014
STEERING
I TOOK MY LEXUS RX350 TO MY TIRE SHOP FOR ALIGNMENT AND NEW TIRES. UPON, INSPECTION OF STEERING RACK THE TECHNICIAN NOTICED RACK AND PINION RIGHT BOOT WAS WET WITH POWER STEERING FLUID. THE SHOP RECOMMENDED THAT STEERING RACK NEEDS TO BE REPLACED. I HAVE OWNED TOYOTAS AND LEXUS ALL MY LIFE AND NEVER HAVE STEERING RACK ISSUES BEFORE. ESPECIALLY AT THIS LOW MILEAGE. I AM DISAPPOINTED WITH LEXUS OF NOT RECALLING THIS STEERING RACK ISSUE. IF LEXUS FAILED TO REPLACE MY STEERING RACK FREE OF CHARGE. I WILL NEVER BUY A TOYOTA AND LEXUS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604514June 19, 2014
ENGINE, ELECTRICAL SYSTEM
WHILE STOPPED AT A RED TRAFFIC LIGHT, I PRESSED THE PHONE HANGUP BUTTON (BLUETOOTH CONNECTION) ON THE STEERING WHEEL AND THE ENGINE IMMEDIATELY SHUT OFF. I PUT THE CAR IN PARK, FOOT ON THE BRAKE, PRESSED THE START BUTTON ON THE DASH - ENGINE DID NOT START. TRY #4 IT STARTED. MEANWHILE THE TRAFFIC LIGHT HAD GONE THROUGH A FULL CYCLE, THEN RED AND LATE ON THE 2ND GREEN I WAS ABLE TO MOVE THE CAR. CONSIDERABLE HONKING FROM CARS BEHIND ME DURING THE EVENT, BUT FORTUNATELY NO ACCIDENTS OR INJURIES DURING THIS STALL. ON JUNE 17, 2014 I HAD THE CAR TOWED TO KEYES LEXUS MAINTENANCE IN VAN NUYS, CA, MY DEALERSHIP AND THE MAINTENANCE SERVICE I ALWAYS USE. THEY COULD NOT FIND ANY DEFECTS IN THE SHOP OR DURING A LONGRANGE DRIVE, BUT THE DRIVER DID NOT USE THE BLUETOOTH. LEXUS SAID NO SYSTEMIC DEFECTS HAVE BEEN RECOGNIZED IN THE BLUETOOTH, OR OTHER PROBLEMS WITH ENGINE STALLS, AND MY GOOGLE SEARCH CONFIRMED THAT. I TURNED THE LEASED VEHICLE IN AT KEYES LEXUS, AND THEY MADE AN EXCELLENT DEAL FOR ME TO LEASE A NEW 2015 RX450H. I AM NOT COMPLAINING ABOUT ANY OF THE INDIVIDUALS WHO WORKED WITH ME, AND I AM A LONG TIME CUSTOMER AT KEYES LEXUS WHICH PROVIDES OUTSTANDING SERVICE AND COURTESY. HOWEVER, I AM UNCONVINCED THAT THE VEHICLE IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598264June 14, 2014
ELECTRICAL SYSTEM, STRUCTURE
THE EXTERIOR LIFT GATE BUTTON HAS BECOME A BLACK STICKY GOOEY MESS. IT IS CONCERNING THAT AN ELECTRICAL ISSUE COULD BE MELTING THE BLACK RUBBER BUTTON. FOUND MANY OTHER CASES OF THIS WITH LEXUS AND TOYOTA SIENNA'S ONLINE. HAS SOMETHING BEEN DONE ABOUT THIS OCCURRENCE? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597686June 11, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 LEXUS RX450H. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS CRASHED INTO FROM THE REAR BY ANOTHER VEHICLE. THE CONTACT INJURED HIS HEAD WHEN IT STRUCK THE STEERING WHEEL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND RULED AS BEING DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10597231June 9, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596551June 6, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL
WHILE SLOWLY PULLING INTO A PARKING SPACE IN A PARKING STRUCTURE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO THE CEMENT BLOCK WALL IN FRONT OF ME. SINCE THE DISTANCE FROM HALF-WAY INTO THE PARKING SPACE TO THE WALL WAS SMALL (PROBABLY THREE TO FOUR FEET), I HAD NO TIME TO SLAM ON THE BRAKES BEFORE IMPACT. THE CAR WAS TOWED TO A LEXUS DEALER. I WAS IMMEDIATELY REFERRED TO THEIR LEGAL DEPARTMENT WHO HANDLED ALL TRANSACTIONS AFTER THAT. AN INDEPENDENT EVALUATOR INSPECTED THE CAR, RETRIEVED THE CRASH DATA RETRIEVAL RECORDER AND ISSUED A REPORT. THE CDR INDICATED THAT THE ACCELERATOR AND THE BRAKES WERE NOT PUSHED UNTIL AFTER THE CRASH, AND THAT THE SPEED IN THE FEW SECONDS BEFORE THE CRASH WENT FROM 3.7 TO 60.9 MPH. LEXUS REFUSED TO ADMIT THERE WAS A PROBLEM, STATING ONLY THAT THE BRAKES, ACCELERATOR AND FLOOR MATS SEEMED TO BE IN GOOD WORKING ORDER. I REFUSED TO DRIVE THE CAR AGAIN OR HAVE ONLY THE BODY FIXED AND SOLD TO AN UNSUSPECTING THIRD PARTY. IT WAS EVENTUALLY DECLARED A TOTAL LOSS BY OUR INSURANCE COMPANY. THERE WAS NO HELP OR ADMISSION OF A PROBLEM FROM LEXUS, EXCEPT TO TRY TO CHARGE US FOR CAR STORAGE AT THE DEALERSHIP DURING THE PROCESS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10596574June 6, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 LEXUS RX400H (HYBRID). THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD EXHIBITED VERTICAL CRACKS NEAR THE AIR BAG HOUSING AREA. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596159June 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 LEXUS RX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE UNEXPECTEDLY SWERVED OFF THE ROAD AND CRASHED INTO A GUARD RAIL. THE DRIVER'S SIDE AIR BAG THAT WAS MOUNTED INSIDE OF THE STEERING WHEEL FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE CHEST AND NECK AREA. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10595118May 30, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE
THE DASHBOARD CRACKED IN MULTIPLE PLACES.AND LOOKED AS IF IT WERE GOING TO FALL FROM THE CAR. I WENT TO LEXUS AFTER I READ ONLINE THAT SEVERAL CARS REPORTED THIS PROBLEM, BUT LEXUS WAS NOT GOING TO ISSUE A RECALL. I AGREED TO PAY HALF OF THE COST, BECAUSE THEY SAID IT WAS THE BEST THEY WOULD DO. I GAVE THEM $1604.00. IF THERE IS A RECALL, I WOULD LOVE TO GET THAT MONEY RETURNED TO ME. THEY DID A GOOD JOB FIXING IT, BUT IT SHOULD NOT HAVE HAPPENED. MY CAR IS GARAGED. THEY CLAIMED THAT THE PROBLEM OCCURRED BECAUSE THE CAR WAS KEPT OUTSIDE IN THE FLORIDA HEAT. MINE WAS NOT. THANK YOU FOR WORKING ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593613May 23, 2014
SERVICE BRAKES
THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BRAKE. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL AND TEST DROVE MY VEHICLE FOR THE COMPLAINT AND FOUND OUT A MANUFACTURING ISSUE WITH THE ROTOR OF THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593808May 23, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592406May 19, 2014
ENGINE, POWER TRAIN
WHEN DRIVING MY LEXUS RX 300 1999 IT FEELS VERY FORCED AND WHEN ON THE EXPRESS WAY THE RPM GOES UP TO 5 WHEN IM DRIVING 60MPH AND WHEN I COME TO A COMPLETE STOP AND ITS TIME TO GO MY CAR STALLS AS IF IT WAS IN NEUTRAL VERY SCARY WHEN I HAVE MY NEWBORN AND A 7 YEAR OLD IN THE CAR. I HAVE MAINTAINED MY CAR TO THE UPMOST STANDARDS FROM THE BEST GAS SYNTHETIC OIL CHANGES CONSTANTLY CHECKING EVERYTHING IS IN GOOD CONDITIONS . FOR A LEXUS I AM VERY UPSET BECAUSE MY MECHANIC HAS SAID ITS THE TRANSMISSION AND THAT I WILL HAVE TO REPLACE IT WHICH COSTS 4-5,000 DOLLARS AND I MEAN IS A 15 YEAR OLD CAR WORTH PUTTING 5 GRAND INTO IT? I EXPECTED THIS CAR TO LAST ME A LITTLE BIT LONGER I MEAN FROM WHAT I WAS TOLD THIS CAR SHOULD GO TO ALMOST 300,000 BUT ITS OBVIOUSLY NOT. I AM VERY DISAPPOINTED THAT A LEXUS WOULD HAVE THIS COMMON PROBLEM FROM WHAT I'VE SEEN AND READ. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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