Lexus RX Complaints

1,341 consumer complaints on file.

#10652244November 3, 2014
STRUCTURE
THERE IS MELTED PLASTIC IN THE REAR BOOT DOOR WHICH PREVENTS THE REAR DOOR FROM OPENING AUTOMATICALLY. I HAVE TO WALK TO THE BACK OF THE CAR TO MANUALLY OPEN THE REAR DOOR. OPENING FROM THE REMOTE OR FROM THE BUTTON ON THE INSIDE OF THE CAR DOES NOT WORK. THE DOOR STICKS TO THE BODY AND HAS TO BE FORCED OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651225October 29, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION
SUBMISSION FROM CONSTITUENT RE VEHICLE DEFECT; POSSIBLE CRASH, INJURY OR DEATH 2013 LEXUS RX 350. *SMD THE CONSUMER STATED DURING THE 15, 4000 MILES SHE PUT ON THE VEHICLE SINCE PURCHASE, SHE EXPERIENCED FOUR EPISODES OF FREE WHEELING, WHEREIN THE VEHICLE, WAS IN THE DRIVE POSITION, BUT SUDDENLY WENT INTO NEUTRAL MODE WITH NO GEAR ENGAGED, WHILE THE VEHICLE CONTINUED TO COAST FORWARD UNTIL, SUDDENLY, THE TRANSMISSION ENGAGED AND THE VEHICLE SURGED FORWARD BECAUSE HER FOOT WAS ON THE ACCELERATOR PEDAL, TO GET OUT OF TRAFFIC. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO REPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650741October 28, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS RX 450 HYBRID. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE CHECK HYBRID WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650125October 26, 2014
SEATS
I STARTED TO SMELL SOMETHING BURNING, AND MY SEAT WARMER LIGHT WOULDN'T TURN OFF. THE SEAT KEPT GETTING HOTTER TO THE POINT IT WAS UNCOMFORTABLY HOT. FORTUNATELY, I WAS ONLY 5 MI AWAY FROM THE DEALERSHIP WHEN I STARTED TO SMELL THE BURNING. DURING THAT TIME, THE PLASTIC UNDER MY SEAT BUBBLED AND WAS WITHIN MINUTES OF CATCHING FIRE ACCORDING TO THE MECHANIC. THE PREVIOUS MORNING I DROVE INTO BOSTON AND WAS STUCK IN TRAFFIC FOR AND HOUR AND 45 MINUTES. HAD THIS PROBLEM OCCURRED ONE DAY EARLIER, I HAVE NO DOUBT THERE WOULD HAVE BEEN A FIRE UNDER MY SEAT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10648906October 20, 2014
AIR BAGS
SIX MONTHS AGO, THE DRIVERS SIDE SEAT BELT WARNING LIGHT CAME ON. TWO WEEKS AGO, THE DRIVERS SIDE AIR BAG WARNING LIGHT CAME ON. THIS APPEARS TO BE A WIDE SPREAD ISSUE WITH THESE LEXUS RX 300'S EVIDENCED BY THE NUMEROUS COMPLAINTS LOGGED ON THE WEB. MY CAR WAS GARAGE KEPT FOR THE MAJORITY OF IT'S LIFE. THIS ISSUE SHOULD NOT BE HAPPENING AND SHOULD BE REPAIRED BY LEXUS AT NO COST TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648642October 19, 2014
ENGINE
AT APPROX. 1:30 P.M. I WAS AT A COMPLETE STOP IN LINE FOR THE TOLL BOOTH AT THE THROGS NECK BRIDGE GOING BETWEEN THE BRONX TO QUEENS IN NEW YORK. MY FOOT, FORTUNATELY, WAS FIRMLY ON THE BRAKE AT THE TIME OF THE INCIDENT. THE CAR ENGINE ROARED AT SEEMINGLY FULL ACCELERATION AT WHICH TIME I PRESSED THE BRAKE HARD, SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. PLEASE NOTE THAT THE ENGINE ROARED EVEN IN NEUTRAL. AT NO TIME DID MY FOOT SLIP TO THE ACCELERATOR NOR DID ANY OBJECT FALL ON THE ACCELERATOR AND THE FLOOR MATS WERE SECURELY FASTENED. IF I HAD BEEN DRIVING AT THE TIME THE INCIDENT COULD HAVE RESULTED IN A SERIOUS ACCIDENT AND POSSIBLY DEATH. I BROUGHT THE CAR INTO RALLYE LEXUS IN GLEN COVE, N.Y. THE NEXT DAY AND THEY PERFORMED THEIR REQUIRED LEXUS TSA ENGINEERS TESTS, COULD NOT DUPLICATE THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644866October 15, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, AIR BAGS
THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON THE RIGHT PASSENGER SIDE, BOTH FRONT AND REAR, SUSTAINED THE MOST INJURIES. NONE OF THE 10 AIRBAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10644413October 14, 2014
STRUCTURE
THE DASHBOARD IS STICKY AND CRACKING. IT STARTED BACK IN 2009-2010 WHEN MY FINGERNAIL WOULD CATCH IN THE PLASTIC WHEN TURNING KEY IGNITION. NOW THERE ARE CRACKS COMPLETELY ACROSS THE DASH AND PIECES HAVE FALLEN OFF. IT IS ALSO STICKY TO THE TOUCH. HAVE BROUGHT BACK TO LEXUS DEALER AND TWICE THEY HAVE NOT COME BACK TO ME WITH A RESOLUTION FROM CUSTOMER ASSISTANCE. HAVE SEEN PROBLEM WITH OTHER LEXUS AND TOYOTA VEHICLES AND HAVE HAD OTHER CARS IN FL THAT HAVE NOT HAD NEVER HAD ISSUES WITH THE HEAT SUCH AS THIS. I AM THE SOLE OWNER OF THIS VEHICLE SINCE 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641292October 3, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL
CAR WAS BEING PULLED INTO SPACE IN RESTAURANT PARKING LOT -- SPACE WAS ON GRASS UP A SLIGHT INCLINE (APPROXIMATELY 12 INCHES) -- AS CAR WAS MOVING UP THE INCLINE A SMALL BUMP WAS FELT UNDER THE CAR AND THE CAR SUDDENLY ACCELERATED AND CONTINUED TO ACCELERATE -- BRAKES WERE APPLIED IMMEDIATELY BUT WERE UNABLE TO STOP THE CAR -- THE CAR SWERVED AND HIT A TREE APPROXIMATELY 20 FEET FROM THE PARKING SPOT -- BELIEVE THE "BUMP" FELT UNDER THE CAR CAUSED THE SUDDEN ACCELERATION -- ABOVE ACCOUNT CAN BE VERIFIED BY THE OTHER PERSON IN THE CAR WHO HAD THE SAME DESCRIPTION OF EVENTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10640155September 30, 2014
STEERING
I TOOK CAR IN FOR REGULAR SERVICING AND THE MECHANIC SAID THERE IS A POWER STEERING LEAK AND THE RACK AND PINION WOULD NEED TO BE REPLACED. APPARENTLY, THIS IS A VERY COMMON PROBLEM WITH THE LEXUS RX 350. WHY HASN'T THERE BEEN A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638087September 22, 2014
VEHICLE SPEED CONTROL
I WAS IN A PARKING LOT OF MY BUSINESS ENTERING A PARKING SPACE. AS I WAS TRYING TO STOP I TOOK MY FOOT OFF THE GAS AND I APPLIED THE BRAKE, BUT THE CAR ALL OF A SUDDEN LEAPT FORWARD AND HIT A WOODEN POST DIRECTLY IN FRONT OF ME, UP ON A WALKWAY. IN ORDER TO STOP I PUT THE SHIFT INTO REVERSE WHILE CONTINUING TO APPLY THE BRAKES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10637731September 20, 2014
STRUCTURE
OUR 2004 RDX, EXTREMELY LOW MILES, ALWAYS GARAGED, MINT CONDITION, HAS A DASH THAT HAS CRACKED ALL THE WAY AROUND AND IS BEGINNING TO EXTEND TOWARD THE MIDDLE. WHEN I WENT TO THE LOCAL LEXUS SERVICE DEPARTMENT SEVERAL YEARS AGO, THEY TOLD ME "LEATHER ALWAYS DOES THAT". STUPID ASS. I HAVE SINCE LEARNED THAT MANY OTHERS HAVE THIS ISSUE. I THOUGHT LEXUS QUALITY WAS BETTER, BUT IT'S THE SERVICE THAT IS APPALLING! WE WERE OFFERED A 25% COURTESY ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637603September 19, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
IT SOUNDED LIKE A GUN WENT OFF INSIDE THE CAR. WE WERE TRAVELING ABOUT 60 MPH ON THE INTERSTATE AND AFTER THE INITIAL SHOCK I LOOKED BOTH BEHIND ME AS WELL AS TO THE SIDE TO SEE WHAT MAY HAVE CAUSED THE NOISE. TO SEE IF SOMETHING HAD HIT THE CAR ON TOP, WE PULLED BACK THE SUNROOF VISOR A FEW INCHES, ENOUGH TO SEE AND HEAR THAT THE SUNROOF HAD A LARGE HOLE IN IT. AFTER PULLING OFF AT THE NEAREST EXIT AND CLIMBING OUT OF THE CAR WE COULD SEE THAT THE SUNROOF LOOKED AS IF THE HAD EXPLODED UPWARDS AND OUTWARD. AN IRREGULAR HOLE ABOUT 5" X 15" ACROSS WAS EVIDENT AND THE EDGES WERE ARCHING UPWARDS AS IF SOMETHING HAS EXPLODED INSIDE THE CAR. SAFETY GLASS FRAGMENTS WERE ON TOP OF THE SUNROOF AND THERE WERE SOME ON THE VISOR INSIDE. NO GLASS HAD ENTERED THE CAR BECAUSE THE VISOR WAS CLOSED AT THE TIME. WE WERE NOT NEAR ANY BRIDGES AT THE TIME OF THE EXPLOSION, WE SAW NO ROCKS. THE TEMPERATURE OUTSIDE WAS 75-80 DEGREES AND THE AIR-CONDITIONER WAS ON INSIDE THE CAR. THERE IS NO EVIDENCE OF ANYTHING HITTING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632536September 11, 2014
STEERING
I WAS TOLD BY THE LEXUS DEALERSHIP THAT I HAVE A POWER STEERING RACK LEAK ON MY 2005 LEXUS RX330. TO REPAIR THE LEAK WILL COST APPROXIMATE $1700. I HAVE CONTACTED THE LEXUS MANUFACTURER DIRECTLY ABOUT THE FAILURE AND WAS INFORMED THAT WAS A RECALL ON THE POWER STEERING BACK IN 2011 BUT UNFORTUNATELY MY CAR IS NOT PART OF RECALL. I HAVE DONE EXTENSIVE RESEARCH ON THIS PROBLEM AND FOUND OUT THAT THIS IS VERY COMMON PROBLEM THAT MOST LEXUS OWNERS WERE HAVING. THIS CONFIRMS THAT THE POWER STEERING LEAK IS A MANUFACTURE DEFECT AND SHOULD BE INCLUDED AS PART OF THEIR POWER STEERING RECALL. I HOPE NHTSA CAN INVESTIGATE INTO THIS PROBLEM FURTHER AND REQUEST LEXUS TO INCLUDE THE POWER STEERING RACK LEAK AS PART OF THE RECALL. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631257September 6, 2014
STRUCTURE
DASHBOARD IS MELTING AND HAS NUMEROUS CRACKS. DASHBOARD IS STICKY TO TOUCH AND CAUSING GLARE ON FRONT WINDSHIELD, CAUSING REDUCED VISIBILITY. CRACKS ARE AROUND PASSENGER AIRBAG AND IS UNSAFE AS A POSSIBLE EXPLOSION OF AIRBAG MAY OCCUR OR AIRBAG MAY NOT DEPLOY DURING IMPACT (WHEN NEEDED TO DEPLOY). ADDITIONAL CRACKS AROUND IGNITION AND INSTRUMENT PANEL, AGAIN UNSAFE CONDITION. DOOR PANELS ARE MELTING AND CRACKING. INSIDE DOOR PANEL, MATERIAL AROUND WINDOW IS NOW MELTING CAUSING THE PLASTIC TO REMAIN ON WINDOWS AFTER THEY ARE LOWERED AND RAISED. AGAIN, UNSAFE CONDITION, AS VISIBILITY IS REDUCED WHEN TRYING TO SEE OUT WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630666September 4, 2014
STEERING
I VISITED THE DEALER FOR A REGULARLY SCHEDULED OIL CHANGE AND WAS TOLD THE STEERING ASSEMBLY NEEDED TO BE CHANGED DUE TO SEVERAL LEAKS THAT WERE NOT RECOMMENDED FOR INDIVIDUAL REPAIR. THIS COMES FOUR MONTHS AFTER HAVING THE POWER STEERING FLUID FLUSH AND MAINTENANCE. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT OR EXPERIENCED ANYTHING MORE THAN NORMAL WEAR AND TEAR. UPON RESEARCHING THE MATTER, I NOTICED THOUSANDS OF OTHER LEXUS OWNERS HAS HAD THE SAME ISSUE. MY RESEARCH WAS PROMPTED BY THE MORE THAN $6,000 I HAVE PERSONALLY SPENT ON MAKING REPAIRS TO THE TWO LEXUS VEHICLES I OWN OVER A TWO YEAR PERIOD, 70% OF WHICH ENDED UP BEING RECALLS. I'M A MORE THAN FAIR AND REASONABLE PERSON. HOWEVER, A LUXURY VEHICLE SHOULD NOT REQUIRE 20% OF ITS VALUE IN REPAIRS EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628856August 27, 2014
SEAT BELTS
I DROVE TO A NEIGHBORHOOD SUBWAY FOR LUNCH. I WAS UNABLE TO RELEASE THE SEAT BELT WHEN PUSHING THE SEAT BELT RELEASE BUTTON. FORTUNATELY, I AM RATHER SMALL AND SLIGHT IN STATURE, 5'9" AND 150 LBS., AND WAS ABLE TO LOOSEN THE BELT AND SQUIRM FREE. TOOK THE CAR TO THE DEALER AND RECEIVED A LOANER CAR WHILE THEY FIXED THE VEHICLE OVERNIGHT. THOUGHT I SHOULD REPORT THIS AS IF THERE HAD BEEN A FIRE OR I HAD DRIVEN INTO A FLOODED AREA, I WOULD HAVE BEEN A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627867August 24, 2014
STRUCTURE
I PURCHASED MY 2ND LEXUS IN 2011; BY 2012 THE DASHBOARD WAS CRACKING, AND IN 2014 THE DASHBOARD MELTED. I REPORTED THE CRACKING PROBLEM TO LEXUS OF ORLANDO IN 2013, AND THEY TOLD ME IT WAS DUE TO TYPE OF SPRAY I WAS USING TO CLEAN THE CAR. AFTER RESEARCHING THE CRACKING AND MELTING DASHBOARD SCENARIO, I READ THE CUSTOMARY RESPONSE FROM LEXUS TO THEIR CUSTOMERS IS, ??TYPE OF SPRAY YOU ARE USING TO CLEAN THE CAR??. I WENT BACK TO LEXUS IN JULY ON 2014, AND THIS TIME THEY TOOK PICTURES OF THE CRACKED AND MELTING DASHING. I DID NOT HEAR BACK FROM LEXUS THEREFORE I CALLED THEM FOR A STATUS, AND THEY FORGOT TO REPORT MY COMPLAINT TO THE CORPORATE OFFICE. WOW, REMEMBER THIS IS A LUXURY DEALERSHIP. AFTER WAITING ANOTHER 2 WEEKS, I CALLED LEXUS OF ORLANDO AGAIN, AND WAS TOLD THEY DID NOT HEAR BACK FROM THE CORPORATE OFFICE, AND WOULD CALL THEM FOR A RESPONSE. AFTER A FEW DAYS, SOMEONE CALLED BE BACK JUST TO REPORT THAT LEXUS WOULD NOT DO ANYTHING TO REPAIR MY MELTING AND CRACKING DASHBOARD, AND I NEED TO PROVE MY LOYALTY TO LEXUS. REALLY, WHAT ABOUT LEXUS LOYALTY TO THEIR CUSTOMERS TO PURCHASE A LUXURY CAR WHERE THE DASHBOARD DOES NOT CRACK OR MELT? I AM VERY DISAPPOINTED IN LEXUS WITH THEIR RESPONSE AND THE UNPROFESSIONAL BEHAVIOR OF THEIR EMPLOYEES IN HANDLING THIS PROBLEM AT LEXUS OF ORLANDO. IT SHOULD NOT MATTER THE YEAR OF A CAR; A DASHBOARD OF A CAR SHOULD NOT MELT. I AM FRUSTRATED AND DISGUSTED WITH LEXUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619446August 6, 2014
STRUCTURE
EARLIER THIS YEAR I NOTICED CRACKS SHOWING UP AROUND MY IGNITION, THOSE CRACKS HAVE SPREAD UP TO THE TOP OF THE DASH ON THE DRIVERS SIDE. NOW, THERE ARE CRACKS ON THE PASSENGER SIDE LEADING UP TO AND AROUND THE AIRBAG. JUST THIS WEEK, I NOTICED THE DASH IS STARTING TO GET TACKY AND DUST IS STARTING TO STICK TO IT. I AM BEGINNING TO BE CONCERNED. ABOUT THE SAFETY AS IT APPEARS THE DASH IS DETERIORATING MORE AND MORE AS THE DAYS GO BY AND AM CONCERNED FOR ANYONE RIDING WITH ME. I UNDERSTAND LEXUS HAS BEEN AWARE OF THIS PROBLEM FOR QUITE SOMETIME BUT HAVE FAILED TO CORRECT THE DEFECTIVE DASHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619116August 5, 2014
STRUCTURE
THE DASHBOARD ON MY 2006 LEXUS RX330 HAS DETERIORATED OVER TIME. THERE ARE CRACKS IN THE DASH, AND SOFT SPOTS THAT REFLECT SUNLIGHT AS GLARE TO THE OCCUPANTS OF THE CAR. MY LEXUS DEALERSHIP (LEXUS OF TAMPA BAY, FL) HAS SO FAR BEEN UNABLE TO HELP ME WITH THE DASHBOARD DEFECT. THEY TOLD ME TOYOTA CORPORATE WON'T ACKNOWLEDGE THE DEFECT, NOR PROVIDE ANY RELIEF, ESPECIALLY SINCE MY CAR IS OUT OF WARRANTY. I SHOULD NOTE MY CAR IS KEPT IN A GARAGE, AND THE DASHBOARD IS ONLY EXPOSED TO THE FLORIDA SUN WHEN I AM DRIVING (WITH THE AIR CONDITIONING ON). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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