Lexus RX Complaints

1,341 consumer complaints on file.

#10680233March 23, 2015
HYBRID PROPULSION SYSTEM
2006 LEXUS RX 400H. CONSUMER WRITES IN REGARDS TO SYSTEM INVERTER, INTELLIGENT POWER MODULE SAFETY RECALL. *SMD THE CONSUMER STATED ON JULY 9, 2009 WHILE DRIVING ON THE HIGHWAY, AT 65 MPH, THE VEHICLE UNEXPECTEDLY LOST POWER. THE VEHICLE STOPPED RESPONDING TO ANY ACCELERATION AND THE CONSUMER HAD NO CHOICE BUT TO COAST OFF TO THE SIDE OF A NEARBY OFF RAMP. AFTER BEING TOWED TO THE DEALER, IT WAS DETERMINED THERE WA A SHORT IN THE INVERTER ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692815March 8, 2015
ELECTRICAL SYSTEM, STEERING
WHILE BACKING OUT OF MY DRIVEWAY, I BUMPED A TREE WITH THE PASSENGER'S SIDE MIRROR. THE IMPACT WAS SLIGHT, ESTIMATED SPEED WAS 5MPH AS THE DRIVEWAY WAS ICY. THE WHEELS WERE NOT TURNED MUCH AS THAT PORTION OF THE DRIVEWAY IS STRAIGHT. AFTER THE IMPACT, I FOUND THAT THE WHEEL WAS VERY DIFFICULT TO TURN AND THE "P/S FAIL" LIGHT WAS LIT ON THE INSTRUMENT CLUSTER. AFTER EXAMINING THE OUTSIDE OF THE CAR, THE ONLY VISIBLE DAMAGE TO THE CAR WAS A PAINT CHIP ON THE MIRROR. THERE WERE NO FLUID LEAKS. THERE WAS A SAFETY RECALL IN NOV. 2011 (LEXUS SAFETY CAMPAIGN 9LC) FOR THIS YEAR MAKE AND MODEL OF VEHICLE DUE TO OTHERS HAVING SIMILAR SUDDEN AND UNEXPLAINED LOSS OF POWER STEERING. MY INSURANCE COMPANY DENIED MY CLAIM FOR REPAIR BECAUSE THE EXPERTS THEY CONSULTED SAID THIS TYPE OF IMPACT COULD NOT HAVE CAUSED A LOSS OF POWER STEERING. I HAVE WRITTEN LEXUS DESCRIBING THE ISSUE AND AM AWAITING A RESPONSE. HAD THE POWER STEERING FAILURE OCCURRED AFTER HITTING ONE OF THE NUMEROUS POTHOLES ON THE HIGHWAYS, INSTEAD OF IN MY DRIVEWAY, THE CONSEQUENCES TO MY WIFE AND I COULD HAVE BEEN MUCH MORE SEVERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692513March 6, 2015
POWER TRAIN
WHILE DRIVING ON I-70, ELEVATED SECTION DOWN TOWN DENVER, VEHICLE LOST POWER, WARNING LIGHTS CAME ON INCLUDING HYBRID SYSTEM, CHECK ENGINE, ANTISKID, AND SEVERAL OTHERS. VEHICLE COASTED TO A STOP AFTER DIFFICULTY GETTING TO THE SAFETY LANE NEARLY CAUSING AND ACCIDENT. THIS INCIDENT HAPPENED AFTER THE RECALL WHERE THE IPM MODULE WAS REPLACED. TOWED TO DEALER BUT AFTER 3 DAYS OF TESTS DEALER REPORTED THAT THEY COULD NOT REPLICATE THE MALFUNCTION. SIMILAR INCIDENT REPORTED ON SAME CAR 6 MONTHS EARLIER JUST AFTER RECALL. OWNER TRADED CAR BACK TO DEALER AND VEHICLE WAS TOWED TO THE AUCTION 3 DAYS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689742February 21, 2015
STRUCTURE:BODY, SEATS
THE DASHBOARD IS DISINTEGRATING. THE CAR HAS BEEN PREDOMINANTLY KEPT COVERED AND WELL MAINTAINED. INITIALLY A LARGE PIECE (CREDIT CARD SIZE) BROKE OFF DASH. WE REPAIRED WITH VINYL RESTORATION COMPANY, AND ANOTHER AREA ABOUT A YEAR LATER. SINCE THEN, NUMEROUS CRACKS ARE PRESENT - TOO MANY TO REPAIR. THIS IS NOT NORMAL WEAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683201February 13, 2015
STRUCTURE
DASHBOARD STICKY, SHINY AND CRACKED ALL OVER. THE HOOD IS STARTING TO RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682685February 11, 2015
SEATS
I HAD VISITED THE DEALER SEVERAL TIMES TO TELL THEM FIRST ABOUT MY LEATHER SEATS. THE LEATHER HAS CRACKED AND THE LAYER HAS PEELED. AND MY DASHBOARD HAS CRACKS AND IT IS MELTED. EVERY TIME THE CAR WENT INTO SERVICE I HAD SPOKEN WITH SEVERAL ADVISORS AND 2-3 SERVICE MANAGERS. THEY TOOK PICTURES AND THEY SAID THAT THEY WILL GET BACK TO ME. I MADE SURE I DID ALL OF THIS BEFORE THE FACTORY WARRANTY EXPIRED. TILL THIS DATE MY LEXUS LOOKS LIKE BRAND NEW OUTSIDE, AND THE INSIDE LOOKS LIKE IT IS 100 YEARS OLD. I WILL NEVER BUY A LEXUS MODEL EVER AGAIN UNLESS THEY MAKE GOOD AND REPAIR THESE PROBLEMS. I BOUGHT THIS CAR BECAUSE IT WAS A PEBBLE BEACH EDITION AND PAID TOP DOLLAR FOR THIS CAR. YOU WOULD THINK THE HIGHER PRICED CARS WOULD LAST LONGER AND THIS ONE HAS DISAPPOINTED ME. I HAVE A 2001 FORD F 150 AND THIS TRUCK IS THE BEST VEHICLE AND HALF THE PRICE OF THE LEXUS RX 350. PLEASE HELP ME GET MY CAR FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680179January 31, 2015
WHEELS
WHEN APPROACHING SPEED OF 55 REAR WHEEL BEGINS TO WOBBLE. THERE WAS A RECALL ON SIMILAR VEHICLE THAT DESCRIBES THIS PROBLEM IN THE FOLLOWING LINK HTTP://WWW.CNBC.COM/ID/101022824. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676334January 18, 2015
STRUCTURE
MELTING DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671862January 12, 2015
STRUCTURE:BODY, SERVICE BRAKES
BRAKES DID NOT APPLY AS EXPECTED, EXPERIENCING A SIGNIFICANT "PUSH" WHILE BRAKING AT LOW SPEED. IT WAS SO OBVIOUS THAT I HAD TO STEP ON THE BRAKE PEDAL TO KEEP THE CAR FROM RUNNING OUT INTO THE CAR IN FRONT. THIS ONE TIME I CRASHED INTO FRONT CAR. I TOOK IT TO DEALER TO CHECK THE BRAKES, AND HE IS SAYING THEY ARE HYBRID AND THATS HOW THEY WORK. THIS IS NOT ACCEPTABLE AS THE BRAKES ARE MEANT TO STOP THE VEHICLE WITH IMMEDIATE EFFECT. THIS IS NOT HAPPENING WITH MY RX 400H, I BOUGHT THIS CAR IN SEP 2014 AND WITHIN 2 MONTHS I MET WITH ACCIDENT. I NEVER HAD HISTORY OF ACCIDENT WITH OTHER CARS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10668650December 29, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY EXPERIENCED AN UNINTENDED ACCELERATION AND CRASHED INTO A TREE. THE CONTACT MENTIONED THAT THE DRIVER WAS DEPRESSING THE BRAKE PEDAL WHEN THE VEHICLE SUDDENLY ACCELERATED UP TO 16 MPH. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 04/14/15*LJ UPDATED 6/29/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10668844December 29, 2014
POWER TRAIN
TRANSMISSION FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667794December 22, 2014
POWER TRAIN
WHILE DRIVING DOWN THE INTERSTATE RETURNING FROM A FAMILY TRIP FROM MISSISSIPPI AT APPROXIMATELY 150 MILES FROM MY HOME THE RX300 STOPPED ON THE HIGHWAY AND WOULD NOT PULL FORWARD IN ANY DRIVE POSITION. IT WAS ABOUT 10PM AND MOST BUSINESSES WERE CLOSED. AFTER PULLING OFF THE ROAD, I TRIED PUTTING THE CAR IN VARIOUS DRIVE POSITIONS AND IT WOULD NEVER GAIN ANY MOMENTUM. I SLOWLY PULLED BACK ONTO THE HIGHWAY USING MY EMERGENCY BLINKERS WHILE THE CAR WOULD PULL SLOWLY AT TIMES AND NOT AT ALL AT OTHERS. FINALLY I WAS ABLE TO COAST OFF THE HIGHWAY TO A GAS STATION AT THE EXIT. I ALLOWED THE VEHICLE TO COOL DOWN FOR ABOUT AN HOUR AND TRIED TO MOVE IT AGAIN AND IT MOVED ABOUT TWENTY FEET AND STOPPED AGAIN. FORTUNATELY I HAD NOT GOTTEN ON THE ROAD AND WAS ABLE TO COAST BACK TO A PARKING AREA. I THEN HAD TO HAVE A TOW TRUCK PICK UP MY CAR AND TOW IT THE 150 MILES BACK TO MY CITY TO MY MECHANIC WHO INFORMED ME THAT THE TRANSMISSION WAS COMPLETELY GONE AND NEEDED TO BE REPLACED. MY CAR HAD BEEN WELL MAINTAINED AND PREVIOUSLY HAD NO PROBLEMS. THE CAR WAS THOROUGHLY CHECKED OUT BY A MECHANIC ONLY THREE MONTHS BEFORE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667044December 18, 2014
WHEELS, STEERING
WHILE DRIVING BACK HOME FROM A ROAD TRIP I NOTICED THAT THE STEERING WHEEL STARTED TO SHAKE AND I HEARD A KNOCKING NOISE. I WAS DRIVING APPROXIMATELY 50-60MPH. I SLOWED DOWN AND TRIED TO PULL OVER BUT BEFORE I COULD DO SO, MY FRONT PASSENGER WHEEL (THE ENTIRE RIM AND TIRE) BROKE OFF OF THE CAR. LUCKILY I HAD ENOUGH MOMENTUM AND WAS ABLE TO PULL THE CAR OVER SAFELY TO THE GRASSY SHOULDER. I PURCHASED MY CAR USED BACK IN 2012 AND IT ONLY HAD 28,000 MILES ON IT. THIS VEHICLE HAS ALWAYS BEEN SERVICED AT A LEXUS DEALERSHIP (BY THE PREVIOUS OWNERS AND BY MYSELF SINCE I PURCHASED THE VEHICLE). I DO NOT UNDERSTAND HOW ANYTHING LIKE THIS COULD HAVE HAPPENED. LUCKILY NO ONE IN MY VEHICLE WAS INJURED AND THAT THE OTHER DRIVERS ON THE ROAD WERE ABLE TO MANEUVER AROUND MY CAR AND THE TIRE THAT FLEW ACROSS THREE LANES OF TRAFFIC ON THE HIGHWAY I WAS DRIVING ON. THE REPAIRS TO THE VEHICLE WAS APPROXIMATELY $4,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663511December 11, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THE TRANSMISSION WAS REBUILT ON 11/15/13 AT 242,600 MILES AND HAS GONE OUT AGAIN AT 250,379. MANY OTHERS ON THE INTERNET HAVE HAD SIMILAR PROBLEMS WITH THEIR RX300 TRANSMISSIONS. MY BROTHER ALSO HAS AN RX300 AND HIS TRANSMISSION FAILED TOO. THE PLANETARY GEARS ARE OFTEN THE PROBLEM. THERE SHOULD BE A RECALL BY LEXUS TO DEAL WITH THIS DEFECTIVE DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662649December 7, 2014
WHEELS
RECENTLY, WHILE DRIVING DOWN THE HIGHWAY, MY 2004 LEXUS RX 330 STARTED MAKING A "HOWLING" SOUND (FOR LACK OF A BETTER DESCRIPTION). UPON HEARING THIS DISTURBING NOISE, I IMMEDIATELY DROVE IT RIGHT TO MY LOCAL DEALERSHIP (IRA) IN PEABODY, MASSACHUSETTS. THEY DETERMINED IT WAS THE BEARING AND HUB ASSEMBLY IN MY LEFT REAR WHEEL. I WAS TOLD THIS IS A VERY DANGEROUS CONDITION THAT MUST BE REPAIRED IMMEDIATELY. THIS ENDED UP COSTING ME $676.87 (11/14/14). THIS ISN?T THE FIRST TIME THIS HAS HAPPENED WITH THIS CAR. IT HAPPENED MARCH 3, 2011 AND IT COST ME $704.35 THEN. I HAVE HAD AT LEAST 6 CARS DURING MY DRIVING HISTORY AND NONE OF THEM EVER HAD ANY BEARING AND/OR HUB PROBLEMS AND THIS HAPPENS TWICE WITH SAME CAR??? IT IS IMPORTANT TO NOTE THAT MY PREVIOUS CARS WERE LESS EXPENSIVE CARS; BRANDS THAT MAY BE EXPECTED TO HAVE MORE ISSUES THAN LEXUS; HONDA'S, PONTIAC'S, NISSAN'S, AND CHEVY'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661150November 27, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
ON NOVEMBER 12, 2014 EVENING, I WAS DRIVING ALONG AND GOING UP A HILL IN MY CITY STREET AND SUDDENLY I HEARD A THUMP SOUND AND THEN MY LEXUS RX400H LOST ALL POWER AND THE CAR STALLED. IT WAS DANGEROUS BECAUSE THE VEHICLE LOST POWER AS I WAS GOING UP A STEEP HILL. LUCKILY, I WAS ABLE TO STOP THE VEHICLE AND PUT THE PARKING BRAKE ON. WHEN THE VEHICLE STALLED, MY DASH LIT UP WITH "CHECK HYBRID SYSTEM" , "CHECK VSC" AND OTHER LIGHTS ALSO CAME ON. I TRIED TO START THE CAR, BUT THE HYBRID "READY" LIGHT WOULD NOT STAY ON. THE CAR WOULD NOT START. I HAD TO TOW THE VEHICLE TO A LEXUS DEALER. I PUT A NEW BATTERY IN THE VEHICLE AND THAT STILL DID NOT FIX THE PROBLEM. THEN, THE LEXUS DEALER MECHANIC DID A COMPUTER DIAGNOSIS AND SAID THAT IT INDICATED "HYBRID INVERTER PROBLEM". MY VEHICLE WAS PREVIOUSLY BROUGHT INTO LEXUS DEALERSHIP FOR AN EARLIER RECALL FOR IPM MODULE BUT THE DEALER AT THAT TIME SAID MY VEHICLE WAS NOT WITHIN THE SERIAL RANGE AFFECTED AND NOTHING WAS DONE TO THE VEHICLE AT THAT TIME. I PHONED LEXUS USA ON NOVEMBER 13, 2014, AND THEY CONFIRMED MY VEHICLE WAS UNDER THE RECALL DLF, NHTSA RECALL NUMBER 13V396. I WAS NEVER NOTIFIED BY LETTER. THE LEXUS DEALER THEN PUT IN THE IPM RECALL PART TOYOTA PART 04001-29148 PART AND THE VEHICLE STARTED PROPERLY. MY VEHICLE HAS ABOUT 94,000 MILES AND JUST OVER 8 YEARS OLD AND TECHNICALLY OUT OF WARRANTY. HOWEVER, THE LEXUS DEALER REPLACED THE PART WITH LABOR AT NO CHARGE. THIS REPAIR COSTS THOUSANDS OF DOLLARS IF NOT COVERED BY LEXUS. WHEN I BOUGHT MY LEXUS HYBRID, I DID NOT BE EXPECT THAT THE HYBRID VEHICLE COULD FAIL IN SUCH A CATASTROPHIC WAY. I'M A LITTLE FEARFUL TO DRIVE THIS VEHICLE AGAIN IF IT HAPPENS AGAIN, AND I HOPE LEXUS WILL TAKE CARE OF THIS ISSUE IT HAPPENS AGAIN. THERE IS DEFINITELY SOMETHING DEFECTIVE WITH THE HYBRID INVERTER, AND IT COULD BE DANGEROUS IF IT FAILS WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661091November 26, 2014
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE, THE VEHICLE ACCELERATED INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO A ROCK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660438November 24, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 20 MPH ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE JERKED FORWARD AND ACCELERATED WITHOUT ANY WARNING. THE CONTACT HAD TO ENGAGE THE BRAKES IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE INTERMITTENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 01/20/15*LJ THE VEHICLE CRASHED INTO A FENCE. DAMAGING THE FENCE AND THE FRONT DRIVER'S SIDE OF THE VEHICLE. UPDATED 06/9/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10654931November 14, 2014
ELECTRICAL SYSTEM, STRUCTURE
THE REAR LIFT GATE HANDLE IS MELTED AND GOOEY. WHEN I TOUCH IT TO OPEN THE REAR DOOR, I GET THIS GOOEY TAR-LIKE SUBSTANCE ON MY FINGERS. MY DEALER TOLD ME IT REQUIRES A COMPLETE REPLACEMENT OF THE DOOR'S ELECTRICAL COMPONENTS TO FIX. SEEMS UNUSUAL THAT THIS IS ELECTRICAL, BUT IF IT IS, THEN SOMETHING IS GENERATING AN UNUSUAL AMOUNT OF HEAT TO MELT THE RUBBER COVER. MY CAR IS BLACK, BUT IT IS STORED IN A GARAGE...AND THE HANDLE IS COVERED AND OUT OF THE SUN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654300November 12, 2014
AIR BAGS, STRUCTURE
UNKNOWN DATE AND TIME. VEHICLE MADE ALARM NOISE, TURNED VEHICLE OFF. SAFETY BAG LIGHT CAME ON AND DASHBOARD CRACKED; RADIO STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus RX