Lexus RX Complaints

1,341 consumer complaints on file.

#10806421November 24, 2015
ELECTRICAL SYSTEM
MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH LEAVING THE SWITCH INOPERABLE. I HAVE TO USE THE SWITCH ON THE DASH OR THE KEY FOB TO OPEN THE REAR HATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788801November 6, 2015
WHEELS
THE SPARE TIRE CAME LOOSE, DRAGGED AND ULTIMATELY DISENGAGED FROM THE UNDER CARRIAGE OF MY CAR WHILE DRIVING ON A FOUR-LANE HWY. THANKFULLY, IT DID NOT KILL ANYONE. ALSO, THANK GOODNESS IT DIDN'T GET CAUGHT UNDER MY REAR TIRE CAUSING ME TO HAVE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788009November 3, 2015
UNKNOWN OR OTHER
I HAVE THE ORIGINAL TIRES FOR MY BRAND 2013 LEXUS RX350 BOUGHT AT LENS STOLERS (OWINGS MILLS MD) IN JULY 2013. THE MICHELIN TIRE P235/60R18 DOT B9XF RPNX 1512 SHOULD BE RECALLED.. TIRE STARTED SHOWING WEAR WITH A SPLIT IN RIGHT FRONT PASSENGER SIDEWALL WE SUSPECTED DRYROT WITH LESS THEN 25K MILES. TOOK TO LENS STOLERS, AND WAS TOLD IT WAS NOT DEFECTED TIRE. READDRESS AGAIN WITH LENS STOLER IN AUGUST BY PHONE SINCE THE SPLIT HAD BECOME A GASH OF TIRE MISSING. (SEE PICTURES) DEALERSHIP AGAIN DENIED DEFECT. WENT TO REPLACE TIRES ON NOVEMBER 2, 2015 AT A REPUTABLE PLACE...THEY SAID TIRE WERE DEFECTED AND TO GO BACK TO MY DEALERSHIP. LEFT THERE AND WENT BACK TO LENS STOLERS WHO STILL DENIED DEFECT AND TOLD ME TO CALL MICHELIN SINCE TIRES WERE THEIRS. I TOLD THEM THE TIRES CAME WITH MY BRAND NEW CAR PURCHASE THERE. THEY SENT ME TO NTB FOR MICHELIN DEALS WITH THEM FOR PRORATES. NTB ESTABLISHED ALL 4 TIRES WERE DRYROTTED. I SAW SEVERAL RECALLS HOWEVER MY DOT WAS NOT INCLUDED. BUT CLEARLY THESE TIRE MICHELIN P235/60R18 DOT B9XF RPNX 1512 SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788154November 3, 2015
VEHICLE SPEED CONTROL
I HAVE NOTICED THIS ISSUE A COUPLE OF TIMES OVER THE 7 YEARS I HAVE HAD THE CAR (SINCE IT WAS NEW), MOST RECENTLY YESTERDAY: WHEN I AM TRAVELING AT MEDIUM SPEEDS, SAY 30-45 MPH, AND I HIT A BUMP IT FEELS LIKE I GET A LITTLE "PUSH IN THE BUTT". SORT OF LIKE A FORWARD SKID. SO THEN I APPLY THE BRAKES A BIT. DON'T KNOW HOW ELSE TO DESCRIBE THIS. MY HUSBAND SAYS THAT HE CAN'T FEEL IT WHEN HE IS A PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767579September 22, 2015
FUEL/PROPULSION SYSTEM
ONE OF THE 2 HYBRID MODULES FAILED. I BELIEVE THIS IS THE SAME ONE RECALLED IN 2013. THE VEHICLE STOPPED AND ENGINE WOULD NOT TURN OVER. ALL DASHBOARD WARNING LIGHTS CAME ON ALONG WITH CHECK HYBRID ENGINE AND CHECK VCS ( I THINK WERE THE INITIALS, FOR VEHICLE CONTROL SYSTEM). HAD THE CAR BEEN TRAVELLING AT HIGHWAY SPEEDS I BELIEVE A FATAL CRASH WOULD HAVE OCCURRED. AS IT WAS, LUCKILY, WE WERE IN STOP AND GO TRAFFIC. HAD CAR TOWED OFF HIGHWAY BUT TOW TRUCK DRIVER TOLD ME HE DROVE IT UP ON THE FLATBED. I HAD TRIED STARTING IT SEVERAL TIMES WITHOUT ANY SUCCESS. ONCE OFF ROAD, I CALLED THE DEALERSHIP, WHO IS OPEN SATURDAYS UNTIL 3 PM AND IT WAS APPROXIMATELY 2:30 PM. I WAS TOLD THAT IF ALL THE LIGHTS WENT OFF AND THE CAR STARTED THAT I COULD DRIVE IT HOME. THAT IS WHAT HAPPENED. I MADE AN APPOINTMENT FOR THAT MONDAY WHILE ON THE PHONE WITH THE DEALER SO THAT THE PROBLEM COULD BE CHECKED OUT. IT TURNS OUT THAT THIS MODULE, WHEN HEATED UP TO HIGH TEMPERATURE, CAN FAIL BY THE SOLDERING CONTACTS OPENING AND THE POWER THEREBY FAILING. THIS IS THE PROBLEM THAT THE 2013 RECALL WAS SUPPOSED TO CORRECT. HOW DO I KNOW THAT THIS NEW MODULE WILL NOT FAIL AGAIN WITHOUT WARNING? LEXUS ABSORBED THE LABOR ON THE MODULE REPLACEMENT BUT CLAIMED THE PART (WHICH WAS THE RECALL PART INSTALLED TO CURE THE RECALL PROBLEM IN 2013) WAS NO LONGER UNDER WARRANTY AND WOULD NOT ABSORB THE ENTIRE REPAIR COST. I WOULD LIKE TO KNOW IF THIS IS THE FIRST TIME THIS HAS OCCURRED WITH THIS MODULE SINCE THE 2013 RECALL OR IF OTHERS HAVE EXPERIENCED THIS AND MAYBE THERE SHOULD BE ANOTHER RECALL. I WOULD ALSO LIKE THE FULL COST REIMBURSED AND TO HAVE SOME SOLID REASSURANCE THIS WILL NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763081September 11, 2015
SERVICE BRAKES
THE DASHBOARD LIGHTS CAME ON FOR EVERYTHING. LEXUS HAD A RECALL AND CHANGED OUT THE COMPUTER BOARD. WHEN I GOT MY CAR BACK THE BRAKE LIGHTS WERE ON-THEY SAID I NEED A BRAKE ACTUATOR ($3500) MY BRAKES WERE FINE. NOW THIS PART RUNS ON A COMPUTER-IF I HAVE IT RESET THE BRAKES WORK FINE. LEXUS SAYS BECAUSE THEY REPLACED THE DASHBOARD ( BAD RUBBER) AND COMPUTER BOARD (INFERIOR) THAT I HAVE TO FIX THE BRAKE ACTUATOR-NO THIS IS A MALFUNCTION WITH THEIR PART AND THERE ARE ALOT OF COMPLAINTS ONLINE-I AM GOING TO GET IN AN ACCIDENT BECAUSE THE BRAKES WORK ONLY PART OF THE TIME-PLEASE RESEARCH THIS THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763110September 11, 2015
SERVICE BRAKES
WHEN I WAS ON REVERSE GEAR IN MY LEXUS TRYING TO GET OUT OF THE PARKING SPOT, THERE WAS SUDDEN UNINTENDED ACCELERATION CRASHING MY LEXUS INTO A PARKED VEHICLE. I TRIED TO HIT THE BRAKES WHICH DID NOT WORK AND THE VEHICLE DID NOT STOP. THERE WAS EXTENSIVE DAMAGE TO THE PARKED CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10761967September 7, 2015
UNKNOWN OR OTHER
I WAS BACKING OUT OF A PARKING SPACE SUDDENLY AND FOR NO APPARENT REASON THE MY CAR SPED UP.MY BREAK DID NO STOP MY CAR. I WAS FINALLY ABLE TO STOP MY CAR BY PUTTING INTO PARK. THE STOP WAS SO ABRUPT THAT I DIDN'T REALIZE I HIT ANYTHING. THIS SAME SCENARIO HAPPENED ABOUT TWO WEEK AGO, EXCEPT I DIDN'T HIT ANYTHING
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10759295August 25, 2015
STEERING
POWER STEERING CAN HARDLY MOVE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10749750August 19, 2015
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED INTO TREES AND BUSHES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10747772August 11, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
HELLO, I OWN A 2007 LEXUS 400H. ON AUG 11, 2015 APPROXIMATELY 10PM THE VEHICLE WAS TRAVELING ON HWY 17 SOUTH IN MYRTLE BEACH SC. THE VEHICLE WAS SITTING AT A GREEN LIGHT IN THE TURNING WAITING FOR ON COMING TRAFFIC. WHEN THE TRAFFIC CLEARED MY WIFE PROCEED TO PROCEED FROWARD WITH THE TURN. ONCE SHE STARTED HER DECENT THE VEHICLE STARTED BLOWING COOLANT OUT OF THE FRONT OF THE VEHICLE AND FROM THE BOTTOM. THE VEHICLE STOPPED RESPONDING LEAVING HER IN THE MIDDLE OF THE TURN. I HAVE LOOKED UP ONLINE THAT LEXUS RECALLED 2006 AND 2007 LEXUS RX400H VEHICLES. WHEN I CALLED TO TALK WITH THEM ABOUT IT THEY TOLD ME THAT MINE WAS NOT INCLUDED. THIS ISSUES IS THE SAME ISSUE THAT THEY DESCRIBE ON THEIR WEBSITE. I AM VERY DISAPPOINTED IN LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747528August 10, 2015
ENGINE, POWER TRAIN
WATER PUMP FAILED ON 2009 LEXUX RX350 AT 61500 MILES AND JUST 4 MONTHS OVER THE POWERTRAIN WARRENTY. LEXUS DECLINED THE CLAIM. ENGINE OVERHEATING CAUSED HEAD GASKET FAILURE AND WARPED CYLINDER HEAD. 1.AS PER LOCAL MECHANIC WHO REPLACED WATER PUMP , THERE WERE INDICATION OF COOLANT LEAKING FROM WATER PUMP SEAL AND IT MUST BE LEAKING FOR QUITE LONG TIME, EVEN WHEN VEHICLE WAS UNDER WARRANTY. THERE WAS ENOUGH VOLUME OF COOLANT WHEN THIS INCIDENT HAPPENED, INDICATES THAT LEAKAGE WAS VERY MINOR AND MY NOT APPEAR ON THE FLOOR WHERE CAR WAS PARKED. 2.WATER PUMP IS PART OF POWERTRAIN AND HAS NO DIRECT INFLUENCE OF DRIVING PATTERN. FAILURE OF WATER PUMP AT 61000 MILES IS VERY PRE-MATURE AND INDICATE TOWARD INHERENT PROBLEM WITH WATER PUMP QUALITY. 3.SAFETY ISSUE: THERE WERE NO SIGNS OF WATER PUMP FAILURE UNTIL LAST MOMENT WHEN IT ACTUALLY GAVE UP AND CHECK ENGINE LIGHTS CAME UP. THERE WAS VERY LITTLE TIME BEFORE CHECK ENGINE LIGHTS CAME ON AND FURTHER DAMAGE DUE TO OVERHEATING. IF IT WAS IGNORED FOR COUPLE OF MILES CAR WOULD HAVE CAUGHT INTO FIRE 4.POWERTRAIN WARRANTY IS 70000 MILES OR 72 MONTHS, WHEREAS CARS MILEAGE IS 61000 AND TIME SINCE FIRST USAGE IS 75 MONTHS (JUST 3 MONTHS OVER THE WARRANTY). CONSIDERING CLOSE PROXIMITY TO WARRANTY EXPIRATION, LEXUS SHOULD CONSIDER THIS FOR WARRANTY EXTENSION. 5.THIS ENGINE SERIES ( 3.5L ) IS INFAMOUS FOR COOLING SYSTEM ISSUES AND SEVERAL SERVICE BULLETINS HAVE BEEN ISSUED REGARDING IT. 6.SEVERAL COMPLAINS HAVE BEEN FILED ABOUT THE SIMILAR PROBLEM, WHERE WATER PUMP FAILURE AND SUBSEQUENT ENGINE DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735651July 22, 2015
FUEL/PROPULSION SYSTEM, ENGINE
OIL COOLER LINE LEAK ENGINE OIL EMPTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732033July 5, 2015
FUEL/PROPULSION SYSTEM
I BOUGHT A 2011 LEXUS RX450H NEW AT THE DEALERSHIP FEBRUARY OF 2011. FAST FORWARD TO SUMMER OF 2014. DRIVING DOWN I-20 IN EAST TEXAS, MIDDLE OF NOWHERE, CAR SUDDENLY HAS NO POWER, I BARELY GET IT ON THE SHOULDER. MESSAGE ON DASH "CHECK HYBRID SYSTEM". TOW TRUCK TO DEALER. FAILED OR BROKEN FUEL PUMP. THREE YEAR OLD CAR WITH 34,336 MILES. REPLACED UNDER WARRANTY. FAST FORWARD TO SPRING OF 2015. DRIVING ON I-55 NORTH. CAR DIES WHILE HIGHWAY DRIVING. 41,452 MILES. OUT OF WARRANTY. BUT, LEXUS HAS 1 YEAR WARRANTY PARTS AND LABOR ON REPAIRS. LEXUS SAYS, OH, YOU HAD BAD GAS, DON'T HAVE TO HONOR REPAIR WARRANTY!! CHARGE WAS ABOUT $ 1,200. THEY ALLOWED $ 500 CREDIT. HAD TO PAY $655.89 OUT OF POCKET. TALKED TO KROGER FUEL, WHERE I HAD PURCHASED PREMIUM FUEL. NOT ONE COMPLAINT FROM ANYONE ELSE ABOUT FUEL FROM THAT STATION. SECOND BAD FUEL PUMP. FUEL PURCHASED BEFORE 1ST FUEL PUMP FAILED WAS FROM DALLAS STATION, NOT KROGER. VERY DANGEROUS SITUATION WHEN CAR STOPS ON INTERSTATE. FLOORBOARDING GAS PEDAL, CAR GOING LESS THAN 10 MPH AND SLOWING, AND THEN REFUSED TO MOVE. WOULD NEVER BUY ANOTHER LEXUS. OBVIOUSLY SOMETHING SERIOUSLY WRONG WITH FUEL PUMPS. ALSO, LEXUS DOES NOT HONOR 1 YEAR REPAIR WARRANTY. POOR BUSINESS PRACTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731442July 1, 2015
ENGINE
WATER PUMP FAILED WITHOUT ANY INDICATION OF FAILURE. I WAS GOING ON HIGHWAY AND ALL OF SUDDEN VSC LIGHT CAME UP . AFTER DRIVING A MILE ENGINE LIGHT CAME UP. SINCE NEXT EXIT WAS 3 MILES I DROVE THROUGH EXIST AND PULL CAR ON SAFE PARKING LOT. BY THE TIME I STOPPED VEHICLE, I SAW SMOKE COMING OUT OF ENGINE. I HAD TO CALL AAA AND GET IT TOWED TO LOCAL MECHANIC FOR PRIMARY DIAGNOSTIC BEFORE I TOWED IT OVER TO LEXUS DEALERSHIP 25 MILES AWAY. CALLED LEXUS DEALERSHIP BUT THEY REFUSED TO COVER UNDER LEXUS POWER TRAIN WARRANTY ( 72 MONTHS OR 70000 MILES ) JUST BECAUSE WARRANTY EXPIRED 3 MONTHS BACK EVEN THOUGH MILEAGE ARE STILL UNDER THE LIMIT. DEALERSHIP ASKED ME TALK TO LEXUS CUSTOMER SERVICE. I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THE PROBLEM ASKING THEM TO PROVIDE GOODWILL WARRANTY COVERAGE. LITERALLY , THE WORST PEOPLE I DEALT WITH . THEY REFUSED TO TAKE ANY ACCOUNTABILITY OF ISSUE AND ASK ME TO GO AND GET IT REPAIRED. MY BASES FOR ASKING WARRANTY COVERAGE WAS DUE TO 1. CLOSE TO WARRANTY EXPIRATION DATE ( JUST OVER 3 MONTHS AND STILL UNDER MILEAGE 61,000) 2. FIRE HAZARD DUE TO FAILURE OF COOLANT PUMP WITHOUT ANY INDICATION. 3. REPUTATION OF LEXUS BEING RELIABLE AND DEPENDABLE CAR UPDATED 09/14/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721150May 23, 2015
UNKNOWN OR OTHER
DRIVER SIDE REARVIEW MIRROR VIBRATES INSIDE HOUSING PREVENTING PROPER IDENTIFICATION OF VEHICLES APPROACHING OR VEHICLES ON LEFT LANE. THIS SITUATION HAS BEEN PRESENT SINCE THE VEHICLE WAS PURCHASED. LEXUS DENIES MY CLAIM. I BELIEVE IT TO BE A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714467May 4, 2015
SEATS
THE LEATHER SEAT MATERIAL IS DISCOLORED YELLOW DUE TO CONTACT WITH SUNSCREEN LOTION. WE WERE NEVER WARNED ABOUT THIS BEFORE WE BOUGHT THE CAR. I HAVE FOUND MANY FORUMS DISCUSSING THE STAIN PROBLEM ON LEXUS SEATS. WE FEEL THERE SHOULD HAVE BEEN A WARNING OR A RECALL, AND THAT LEXUS SHOULD RE-DYE THE SEATS AT NO CHARGE, AT LEAST ONCE, ISSUING THE WARNING AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706209April 17, 2015
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE NAVIGATION SYSTEM DOES NOT HAVE VOICE COMMANDS FOR "SUSPEND GUIDANCE", "RESUME GUIDANCE", "CANCEL GUIDANCE", ETC... THIS MEANS IN ORDER TO STOP NAVIGATION IT MUST BE MANUALLY TURNED OFF WHILE THE VEHICLE IS IN MOTION. THIS REQUIRES MANUALLY ENTERING THE COMMAND WHICH REQUIRES WATCHING THE DISPLAY AND CAUSES DISTRACTED DRIVING. IT IS NOT A SAFE CONDITION AND I AM UNSURE WHY TOYOTA/LEXUS REMOVED THE VOICE COMMANDS SINCE BOTH OUR 2006 AND 2007 TOYOTA PRII HAVE THEM AND ARE MUCH SAFER CARS TO DRIVE BECAUSE OF IT. ALSO TOYOTA/LEXUS HAS MODIFIED THE NAVIGATION SO THAT IT CONTINUES TALKING EVEN WHEN USING THE BLUETOOTH HANDS FREE PHONE OPTION. WHICH MEANS THE NAVIGATION VOICE TALKS OVER YOUR PHONE CALL. THIS AGAIN CAN CAUSE DISTRACTED DRIVING AS YOU ARE TALKING TO SOMEONE AND SUDDENLY THE LOUD NAVIGATION VOICE BEGINS SPEAKING AS WELL. THIS IS ANOTHER UNSAFE CHANGE TOYOTA/LEXUS HAS MADE AS BOTH OF OUR PRII DO NOT ALLOW THE NAVIGATION SYSTEM TO OVERRIDE THE BLUETOOTH HAND FREE PHONE. I AM NOT SURE WHY A 2013 LEXUS THAT IS 6 YEARS NEWER THAN OUR PRII AND COSTS TWICE AS MUCH HAS SUCH AN UNSAFE NAVIGATION SYSTEM BUT IT NEEDS TO BE CORRECTED AS SOON AS POSSIBLE. BOTH PROBLEMS READILY CAUSE DISTRACTED DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705037April 10, 2015
ELECTRICAL SYSTEM
AS WE WERE APPROACHING A STOPLIGHT, A WARNING SOUND WENT OFF, FOLLOWED BY THE ENTIRE CAR SHUTTING DOWN AND REFUSING TO TURN ON AGAIN. THE "HYBRID BATTERY FAILURE" WARNING MESSAGE CAME ON, AND WE WERE UNABLE TO TURN THE CAR ON AGAIN. WE WERE ABLE TO MOVE THE CAR TO A PARKING LOT, WHERE WE WAITED FOR A TOW TRUCK. THE DEALERSHIP TOLD US WE MUST HAVE LEFT THE WINDOWS OPEN - NOT THE CASE, SINCE IT WAS STILL TOWARDS THE END OF A COLD WINTER. THE WINDOWS AND EVERYTHING ELSE HAD BEEN CLOSED FOR SEVERAL MONTHS. HOWEVER, THROUGH SOME RESEARCH, IT APPEARS THAT THIS ISSUE OCCURS IN THESE VEHICLES AFTER A COLD AND WET PERIOD; CERTAIN SEAMS WILL COME APART, THE INTERNAL COMPONENTS WILL FLOOD WITH WATER OVER TIME, AND THE HYBRID SYSTEM WILL SHORT OUT TO THE TUNE OF 5+ THOUSAND DOLLARS. SINCE THIS IS A KNOWN ISSUE, AND NOT DUE TO NEGLECT OR LACK OF MAINTENANCE BY THE CONSUMER, IT SEEMS THAT THIS IS THE FAULT OF THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702336March 28, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
OPERATING VEHICLE 50 MPH SLIGHT DOWNHILL ABS WARNING BRAKE WARNING HYBRID WARNING ALL CAME ON WITH AUDIBLE ALARM. VEHICLE WAS DIFFICULT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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