Lexus RX Complaints

1,341 consumer complaints on file.

#10874369June 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING WITH THE VEHICLE ON CRUISE CONTROL, THE VEHICLE WENT FROM 75 MPH TO 0 ON THE INTERSTATE. I WAS ABLE TO COAST INTO A NEARBY REST AREA. AT THIS POINT THE CAR WOULD START, BUT NONE OF THE SYSTEMS WOULD OPERATE. THE DASH DISPLAYED SEVERAL SYSTEM FAILURES TO INCLUDE THE HYBRID SYSTEM, CHECK ENGINE, PRE-COLLISION SYSTEM, BRAKING SYSTEM AND ALL-WHEEL DRIVE SYSTEM. THIS IS A BRAND NEW VEHICLE PURCHASED FROM A LEXUS DEALERSHIP. THE MILAGE AT THE TIME OF BREAKDOWN WAS ONLY 883 MILES. THE DEALERSHIP LABELED THIS EVENT AS A CATASTROPHIC FAILURE, BUT I HAVE RECEIVED NO VALID EXPLANATION AS TO WHAT HAPPENED TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873080June 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 45 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. AS A RESULT, THE BRAKES, POWER STEERING, AND THE WINDOWS BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872278June 3, 2016
ENGINE
CHECK ENGINE LIGHT KEPT COMING ON. TOOK TO DEALERSHIP AND THEY SAID THEY REPAIRED PROBLEMS. WAS ACCELERATING FROM STOP LIGHT ON BUSY CITY STREET, HIGHWAY FRONTAGE ROAD AND ENGINE DIED IN MIDDLE OF INTERSECTION CAUSING NO POWER OR STEERING AND HAD TO COME/COAST TO FINAL STOP WITH NO POWER OR STEERING CAPABILITIES. ENGINE DIED AND WOULD NOT RESTART. CAR WAS DISABLED UNDER HIGHWAY BRIDGE IN BUSY INTERSECTION. COULD NOT GET IT STARTED. DRIVERS WOULD TURN LEFT FROM THE LIGHT AND ALMOST REAR END ME BECAUSE I WAS DISABLED RIGHT AFTER THE TURN. TURNED OUT TO BE THE INFAMOUS TOYOTA RECALL AND CLASS ACTION LAWSUIT OF ENGINE SLUDGE. PAID $6000 TO REPAIR ALL CAR COMPONENTS AFFECTED BY THE LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871397May 29, 2016
ELECTRONIC STABILITY CONTROL (ESC)
I BOUGHT IT ON MAY 2015 FROM A DEALERSHIP, IT HAS NOW 150,000 MILES ON IT, RECENTLY I SAW THE ENGINE LIGHT AND VSC LIGHT CAME ON, I TOOK IT TO AUTO ZONE TO CHECK THE CODE, THEY TOLD ME THAT IT IS THE SENSOR COOLANT SYSTEM THAT MUST BE REPLACED, I TOOK IT A MECHANIC SHOP TO DO IT AND THAT NOT SOLVE THE PROBLEM AND THE MECHANIC DID A SECOND CHECK, HE FOUND THAT THE RADIATOR IS CRACK,AND THAT WILL COST ME $600 AND I STILL A LOAN BALANCE FOR 12000 ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865017May 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
REAR CALIPER BLEW WHILE DRIVING - ALMOST LOST BRAKES ON HIGHWAY - VEHICLE WAS UNSAFE TO DRIVE. IGNITION COILS FAILED (TWICE) WHILE DRIVING - LOST POWER - ALMOST GOT HIT BY A TRUCK STEERING FLUID LEAK - DEALER SAYS TO GET ENTIRE STEERING REPLACED OR MAY LOSE STEERING WHILE DRIVING!! ALL THIS STARTED AT A MERE 42,891 MILES - AND WE NARROWLY AVERTED POSSIBLE ACCIDENTS AT HIGH SPEED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861594April 26, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 LEXUS RX450H. WHILE DRIVING 60 MPH, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK DESIGN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860917April 22, 2016
AIR BAGS
THE CAR START FLASHING DRIVER AIR BAG LIGHTS, I TOOK MECHANIK IT'S GIVING SOME CODES. WHEN WE CONTACT THE DEALER TO SEE WHAT'S GOING ON THEY SAYT THAT MANUFACTURE IS EXTENDET WARRANTY TO 72 MONTS OR 72000 MILES, BECAUSE OF DEFECTIVE PARTS, BUT MY CAR STAR HAVING PROBLEM WHEN I HAVE 87000 MILES. I DON'T UNDERSTAND IF THE PART DEFECTIVE WHY NOT PUT A RECALL? ITS NOT SAFE TO DRIVE WHEN I KNOW THE AIR BAG IS NOT FUNCTIONING CORRECTLY, PLEASE FOLLOW ON THIS COMPLAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860966April 22, 2016
STRUCTURE:BODY
THE RUBBER COVER FOR THE REAR HATCH IS "MELTING" VERY STICKY AND WILL NOT OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854618April 10, 2016
UNKNOWN OR OTHER
RADIATOR CRACKS AND RADIATOR FLUID SPILLS, ON THE PASSENGER SIDE . IT CAUSES ENGINE OVERHEATING . I HAVE ONLY 70,000 MILES ON MY CAR, BUT SLIGHT LEAKS WERE NOTICED AROUND 60, 000 ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851921March 28, 2016
AIR BAGS
AIR BAG LIGHT "SRS" INDICATOR ON DASH REMAINS ON DURING TRAVEL. THIS CONDITION IS SAID TO DISABLE THE ENTIRE RESTRAINT SYSTEM IN THE VEHICLE. I HAVE CONTACTED LOCAL DEALER AND CORPORATE LEXUS ABOUT THE ISSUE. BOTH HAVE ANNOUNCED, SINCE VEHICLE IS OUT OF WARRANTY, ITS OWNERS RESPONSIBILITY TO CORRECT ISSUE. THERE IS A TSB# 1-SB-0167-08 ON THIS ISSUE WHEN THE CODE RETURNS CODE B1861.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840420March 8, 2016
VEHICLE SPEED CONTROL
IT WAS FRIDAY MORNING ABOUT 10AM. I HAD A PULLED SLOWLY INTO QUEST DIAGNOSTIC LABORATORY PARKING SPACE. I HAD MY FOOT ON THE BRAKE. I WAS STOPPED I WAS PUTTING THE CAR INTO THE PARK POSITION WHEN THE CAR SUDDENLY ACCELERATED FORWARD AT THE HIGH RATE OF SPEED. THE CAR WENT OVER THE CEMENT BLOCK AND PAVEMENT AND THRU THE DOUBLE DOORS AND INSIDE THE BUILDING FINALLY STOPPING WHEN I HIT THE RECEPTIONIST COUNTER.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10838884February 29, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE ABS VSC AND SEVERAL OTHER LIGHTS ON ON THE DASH. THE RESPONSE FROM LEXUS IS I NEED A NEW ABS ACCUMULATOR ASSEMBLY. COSTS IS IN THE THOUSANDS. THE SIMILAR MODEL DESIGN PUMP WAS USED IN THE 2007-2011 CAMRY. TOYOTA HAS ISSUED A WARRANTY EXTENSION ON THAT PUMP. WHY HAS THE RX400H AND THE HIGHLANDER NOT RECEIVED THIS EXTENSION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838905February 29, 2016
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ALL SERVICE LIGHTS ARE ON, ABS VSC, AND INFO DISPLAY STATES SOME SORT OF VSC MALFUNCTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10825495February 10, 2016
VEHICLE SPEED CONTROL
A FEW YEARS AGO THERE WERE 2 EPISODES OF SPONTANEOUS ACCELERATION WHILE TRAVELING ABOUT 35 MPH ON A STRAIGHT ROAD WITHOUT CRUISE CONTROL AND WITHOUT ANY FOOT ON THE GAS PEDAL. THIS STOPPED WHEN BRAKE PEDAL WAS DEPRESSED. NO SIMILAR PROBLEM SINCE THEN UNTIL 4-6 WEEKS AGO WHEN 4 EXACTLY SIMILAR EPISODES OCCURRED, THE LATEST HAPPENING TODAY. THANKFULLY THERE WAS NO CAR IN FRONT OF MY WIFE OR THERE WOULD HAVE BEEN A BAD CRASH. LEXUS OF SEATTLE DEALERSHIP NOTIFIED ABOUT 2 WEEKS AGO DURING ROUTINE SERVICE VISIT, AND AGAIN TODAY. MY WIFE IS TAKING IT BACK AGAIN TOMORROW, BUT SINCE THE PROBLEM IS INTERMITTENT THEY ONCE AGAIN LIKELY WILL NOT BE ABLE TO REPEAT THE EVENT OR TO SOLVE IT. HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825201February 9, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO BACK INTO A PARKING SPACE, ACCELERATOR STUCK IN DOWN POSITION, BRAKES LOCKED UP, ENGINE ACCELERATED TO VERY FAST RATE, STEERING WOULD NOT RESPOND RESULTING IN MY CAR SLAMMING INTO FRONT END OF CAR PARKED BEHIND ME AT A HIGH RATE OF SPEED. MY CAR THEN ACCELERATED FORWARD CONTINUING AT A VERY HIGH RATE OF SPEED ACROSS PARKING LOT AND HITTING ANOTHER CAR BROADSIDE WHICH FINALLY STOPPED MY CAR. MY CAR WAS A TOTAL LOSS AS DEEMED BY MY INSURANCE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10819572January 12, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
I HAD BRAKED TO A STOP ON A CITY STREET IN BUMPER-TO-BUMPER TRAFFIC THAT WAS STOPPED FOR A RED LIGHT. SUDDENLY AND UNEXPECTEDLY, MY CAR ACCELERATED FORWARD THOUGH MY FOOT WAS STILL ON THE BRAKE. IT MADE A NOISE LIKE THE ENGINE WAS ACCELERATING. MY CAR LURCHED FORWARD AND STRUCK THE CAR IN FRONT. AS HE MOVED FORWARD, MY CAR AGAIN STRUCK IT. I HAD TO PUT MY CAR IN PARKING GEAR TO GET IT TO STOP MOVING. I HAD MY CAR TOWED TO THE LEXUS DEALER. THEY CHECKED AND SAID THEY COULD FIND NOTHING WRONG AND THEY COULDN'T REPLICATE THE PROBLEM. I ASKED THEM TO CHECK THE EVENT DATA RECORDER THAT I HAD READ ABOUT ONLINE. THEY SAID THE CAR HAD NO SUCH THING. NOBODY SHOULD DRIVE THIS CAR - SOMEBODY COULD GET HURT BADLY IF THAT UNINTENDED ACCELERATION HAPPENS AGAIN. I LEASE THIS CAR AND WILL TERMINATE THE LEASE. I HOPE WHOEVER THINKS OF BUYING THIS CAR WILL SEE THIS REPORT AND STAY AWAY FROM IT. IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817732January 4, 2016
ENGINE
FOLLOWING A ROUTINE OIL CHANGE AT MY LEXUS DEALER, THE CAR EXHIBITED AN OIL LEAKAGE WHILE DRIVING ON THE HIGHWAY. THE CAR'S ENGINE BEGAN SMOKING, A BURNING SMELL WAS NOTICEABLE, AND THE REAR WINDSHIELD WAS COVERED IN OIL. THE VIEW THROUGH THE REARVIEW WINDSHIELD WAS NOT VISIBLE. THE CAR ENGINE MADE SOME STRANGE NOISES AND IT WAS DIFFICULT TO DRIVE THE VEHICLE. RESIDUAL ENGINE DAMAGE IS POSSIBLE, AND AN ACCIDENT WAS LUCKILY AVOIDED. THE DEALER CLAIMED THAT THERE WAS A RECALL ON THE VEHICLE FOR THIS PROBLEM, AND THAT THEY WOULD EXTEND THE WARRANTY OF THE VEHICLE AND REPLACE THE OIL COOLER. SOME RESEARCH ONLINE YIELDED SOME CONFLICTING INFORMATION. MANY DIFFERENT CUSTOMERS HAVE EXPERIENCE THIS PROBLEM, BUT NO RECALL WAS EVER ISSUED. T.S.B. POL-14-02 (NHTSA NUMBER 10056509) WAS ISSUED IN JULY 2014 TO FIX THIS DANGEROUS DEFECT THAT PUTS DRIVERS AT RISK, WHEN A RECALL MAY HAVE BEEN WARRANTED. WE WERE NEVER NOTIFIED BY LEXUS OR THE DEALER THAT THIS WAS A POTENTIAL ISSUE. THOUSANDS OF TOYOTA AND LEXUS OWNERS MAY HAVE FACED OR WILL FACE A SIMILAR RISK IN THE NEAR FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810156December 14, 2015
STRUCTURE:BODY
THE LIFTGATE ON OUR 2007 LEXUS RX350 HAS A VERY HAZARDOUS SAFETY ISSUE. WHEN PUSHING THE AUTO LIFTGATE BUTTON IN THE CAR TO OPEN THE LIFTGATE IT OPENS FOR A COUPLE OF SECONDS BUT THEN WITHOUT WARNING WILL START TO SHUT ON ITS OWN. THERE IS NO SAFETY FEATURE THAT KEEPS IF FROM CLOSING EVEN IF YOU ARE STANDING THERE EMPTYING GROCERIES, ETC. BOTH MY SON AND I ALMOST GOT OUR HEADS CRUSHED BY THE LIFTGATE COMING DOWN ON US. THE CAR IS STATIONARY WHEN THIS HAPPENS. IT DOES NOT HAPPEN IF THE LIFTGATE IS OPENED MANUALLY. WE FEEL THAT THIS IS A HUGE SAFTETY CONCERN FOR ANYONE WHO DOES NOT KNOW TO MOVE AWAY BECAUSE THE LIFTGATE WILL COME RIGHT DOWN ON YOUR HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809525December 10, 2015
VEHICLE SPEED CONTROL
VEHICLE UNEXPECTEDLY ACCELERATED FROM A STANDING STOP COLLIDED WITH OTHER VEHICLES AND WAS DECLARED A TOTAL LOSS. TOYOTA EXAMINED THE EVENT DATA RECORDER. THEY SAID THEY TEST DROVE THE VEHICLE (IMPOSSIBLE AS IT WAS NOT ABLE TO BE DRIVEN). THEY SAID THE FLOOR MAT WAS UNSECURED (NOT SO I CHECKED IT AS DID THE LOCAL POLICE). THE LETTER FROM TOYOTA IS A COMPLETE WHITEWASH OF WHAT HAPPENED. I HAVE THE RESULTS OF THE EVENT DATA RECORDER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10808077December 2, 2015
STEERING
WHILE DRIVING ON A CITY STREET, I LOST POWER STEERING COMPLETELY. P/S AND BRAKE DASH LIGHTS CAME ON ALONG WITH "SERVICE HYBRID SYSTEM" AND "SERVICE AWD SYSTEM". AFTER A FEW MORE MILES THE VEHICLE LOST COMPLETE PROPULSION POWER AND I WAS FORCED TO PULL OUT OF TRAFFIC. I TURNED OFF THE VEHICLE AND IT STARTED FINE WITH NO POWER STEERING. I MADE THE NEXT MILE TO THE DEALERSHIP. THEY REPLACED THE ECU THAT HAD SHORTED OUT DUE TO A BAD STEERING RACK. I AM NOT SURE WHY THE ELECTRONIC STEERING MECHANISM WOULD CAUSE COMPLETE LOSS OF POWER FROM THE ENGINE/HYBRID SYSTEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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