Lexus RX Complaints

1,341 consumer complaints on file.

#10929849December 5, 2016
POWER TRAIN
TAKATA RECALL . I BOUGHT THIS SUV JUST ABOUT YEAR AGO WITH 61K MILES ON IT AND NOW IT HAVE ABOUT 71K WHICH MEANS I ONLY DROVE IT FOR 10K MILES KEPT IT LIKE A BABY AND THE TRANSMISSION BUSTED AND PARTS FELL OUT HAVE TWO BIG HOLES . I REALLY NEED HELP .LEXUS DEALERSHIP WONT COVER IT BECAUSE THEY ARE SAYING I DONT HAVE WARRANTY ON IT . I BOUGHT THIS SUV FOR $35K . HOW CAN A DEALER SELL YOU A CAR WITH BAD TRANSMISSION. I HAVE NO WHERE TO GO .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928159November 27, 2016
SERVICE BRAKES
THE BRAKES MAKE A STRANGE CHIRP-TYPE NOISE WHEN I APPLY PRESSURE, USUALLY IT HAPPENS WHEN I AM STOPPED AND MY FOOT ON THE BRAKE. HOLDING MY FOOT STEADY ON THE BRAKE AND IT HAPPENS RANDOMLY AND OFTEN. I HAD MY BRAKES CHECKED AND THE PADS AND ROTORS ARE FINE; THEY TOLD ME IT WAS THE ACTUATOR AND WAS A KNOWN LEXUS PROBLEM. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS AND I HAVE NEVER GOTTEN A NOTICE FROM LEXUS STATING IT IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926104November 15, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PURCHASED THIS CAR ON 6/11/2016 WITH 125, 812 MILES. I AM NOW AT 140, 949 AND TODAY WHILE DRIVING DOWN THE ROAD WITH MY DAUGHTER IN THE CAR MY VSC MAINT LIGHT, ABS LIGHT, BRAKE LIGHT, AND TRACK STABILIZER LIGHT ALL CAME ON AT THE SAME TIME. I HAVE CONTACTED THE LEXUS DEALER IN REGARDS TO CAMPAIGN NUMBER 13V396000 AS THIS RECALL IDENTIFICATION IS IDENTICAL TO WHAT HAPPENED TODAY. THIS BEING MY ONLY VEHICLE WHICH CARRIES MYSELF AND MY CHILD THIS SEEMS TO BE A VERY DANGEROUS ISSUE. THE DEALERSHIP INFORMED ME THAT ALL OF THESE RECALLS HAVE BEEN REPAIRED AND MY VEHICLE IS NOT COVERED. IF THIS CAR WAS REPAIRED IT IS OBVIOUS IT WAS NOT REPAIRED CORRECTLY, IF AT ALL. THIS REPAIR WOULD COST ME CLOSE TO WHAT I PAID FOR THE CAR ITSELF! I WOULD LIKE DOCUMENTATION THAT MY VEHICLE HAS IN FACT BEEN REPAIRED AS I AM BETTER OFF BUYING A DIFFERENT CAR AND JUNKING THIS ONE THAN PAYING TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920628November 1, 2016
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASHBOARD ISSUE (AS PER THE SO-CALLED WARRANTY ISSUE PER CSC-10057809-9406). 10-MONTHS AGO I WAS PROMISED PARTS BY LEXUS OF MONTEREY, CA, AND, I'VE SINCE CONTACTED THEM FIVE OR MORE TIMES...NO PARTS ARE FORTHCOMING. THE LEXUS REGIONAL MANAGER OFFERS NO HELP. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915359October 11, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE PARKING THE VEHICLE AT APPROXIMATELY 2 MPH, IT ACCELERATED ON ITS OWN WITHOUT WARNING. THE FRONT DRIVER SIDE OF THE VEHICLE CRASHED INTO A CONCRETE POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10910821September 30, 2016
STRUCTURE:BODY
RUBBER COVER ON REAR DOOR LATCH HAS DISINTEGRATED/MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905167September 10, 2016
STEERING
THE CAR (2006 RX400H) BECAME VERY HARD TO STEER, ALMOST IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904558September 7, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
THE LEXUS RX 330 IS ON RECALL BY LEXUS BECAUSE THE DASH HAS DEVELOPED CRACKS,I HAVE BEEN WAITING 2 YEARS FOR A REPLACEMENT AND WAS TOLD BY LEXUS OF ORLANDO I AM NUMBER 1024 ON THEIR LIST FRO REPLACEMENT. BY THE TIME THEY GET TO ME ACCORDING TO MY CALCULATIONS THE YEAR WILL BE 2095 AT THE PACE THAT THEY ARE REPLACING THE DASHES. ALSO LEXUS HAS A PROBLEM WITH THEIR BRAKE LIGHT SWITCHES,ALL OF THEM SEEM TO DEVELOP A PROBLEM WHERE THE VSC,BRAKES AND ABS LIGHTS ALL COME ON AT THE SAME TIME. THIS PROBLEM HAS HAPPENED TO ALL THREE LEXUS' THAT I HAVE OWNED. THEY ARE AWARE OF THE PROBLEM BECAUSE RIGHT NEXT TO THE SHIFTER IS A SMALL COVER TO BYPASS THE HARD SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897610August 22, 2016
UNKNOWN OR OTHER
TRANSMISSION COOLER LINES WERE SEVERELY CORRODED AND NEEDED REPLACEMENT. FLUID LEAKING. TRANSMISSION COOLER LINES ARE STATIONED ON THE BOTTOM FRAME OF THE VEHICLE - IN A PLACE WHERE THE EFFECTS FROM ROAD SALT AND WATER ARE THE MOST EXTREME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897172August 19, 2016
UNKNOWN OR OTHER
BACK DOOR OPENER MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH. ITS PART IN THE GARAGE WHEN NOT IN USED AND THE CAR IS BEING DRIVEN ABOUT 1000-2000 MILES A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896299August 16, 2016
ENGINE
TWO DIFFERENT TIMES, AFTER DRIVING 2 HOURS OVER A MOUNTAIN PASS ON THE HIGHWAY, PULLING A SMALL POPUP CAMPER, THE VEHICLE DIED AT THE CAMPGROUND. AFTER DOING SOME RESEARCH, I FOUND OUT THAT TOYOTA/LEXUS USED PRIUS INVERTERS ON 2006 HYLANDER AND RX440H VEHICLES AND THEY OVERHEAT AND FAIL BECAUSE THEY ARE MEANT FOR A SMALLER VEHICLE AND HAVE INADEQUATE SOLDER. THERE IS A RECALL FOR INVERTERS ON 2006, BUT MY VIN NUMBER IS NOT SHOWING UP AS QUALIFYING. THE INADEQUATE INVERTERS WERE INSTALLED ON RX400H MODELS WITH VIN NUMBERS ENDING IN 60036526 AND LOWER. MY VIN NUMBER ENDS 60029638-- SO AN INADEQUATE INVERTER WAS INSTALLED IN MY VEHICLE. TOYOTA/LEXUS NEEDS TO ADD MY VIN NUMBER TO THE RECALL GROUP, BUT THEY ARE HESITANT BECAUSE OF THE EXHORBITANT COST OF THE INVERTER. THIS IS A SERIOUS SAFETY ISSUE BECAUSE THE OVERHEATED INVERTER CAN CAUSE THE VEHICLE TO GO INTO A FAIL/SAFE- LIMP HOME MODE SUDDENLY AND THE VEHICLE CAN COMPLETELY SHUT DOWN WHILE DRIVING CAUSING THE VEHICLE TO STALL UNEXPECTEDLY, WITH HIGH RISK OF A CRASH AND POSSIBLE INJURY OR DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895513August 13, 2016
STEERING
WHILE DRIVING DOWN A RURAL ROAD AT 45 MPH, THE POWER STEERING STOPPED WORKING, THE "PS" WARNING LIGHT ILLUMINATED ON THE DASH, AND I HAD EXTREME DIFFICULTY CONTROLLING THE DIRECTION OF THE VEHICLE. I PULED OFF THE ROAD AND TURNED THE IGNITION OFF. I RESTARTED THE IGNITION AND THE POWER STEERING WORKED. I DROVE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888655July 26, 2016
ELECTRICAL SYSTEM, ENGINE
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888794July 26, 2016
STRUCTURE, AIR BAGS
I HAVE A SEVERELY CRACKED DASHBOARD AND A LOT OF THE VERY DEEP CRACKS ARE OVER WHERE THE PASSENGER AIRBAG IS LOCATED. THIS HAS BEEN A PROBLEM FOR A FEW YEARS NOW BUT LATELY IT HAS GOTTEN MUCH WORSE IN THE AREA OF THE AIRBAG. LEXUS ACKNOWLEDGES THE PROBLEM BUT THEY SAY IT COULD BE SEVERAL MORE MONTHS OR EVEN YEARS BEFORE THEY HAVE ENOUGH REPLACEMENT DASHBOARDS. I BELIEVE MY DASHBOARD IS MORE OF A SAFETY ISSUE THAN JUST COSMETIC. UNABLE TO ATTACH PHOTOS BUT COULD EMAIL THEM TO YOU IF AN EMAIL ADDRESS IS PROVIDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883857July 10, 2016
SERVICE BRAKES
THE ABS ACTUATOR IS MAKING A CREAKING NOISE WHEN THE CAR IS NOT MOVING AND I AM STEPPING ON THE BRAKE. THE NOISE GOES AWAY WHEN I AM STEPPING ON THE BRAKE VERY LIGHTLY OR WHEN I LET GO OF THE BRAKE. I GOOGLED THIS PROBLEM AND I HAVE SEEN A LOT OF PEOPLE HAVING THIS SAME KIND OF PROBLEM. ON THE LEXUS FORUM THEY SAID THAT THERE IS A RECALL ON THIS BUT I COULD NOT FIND THE RECALL DOCUMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882529July 5, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS TRAVELING 60 MPH ON THE HIGHWAY AND MY DISPLAY STARTED READING "CHECK HYBRID SYSTEM" AND "CHECK VSC SYSTEM" SIMULTANEOUSLY. I SEARCHED AND SAW THERE WAS A RECALL FOR THIS EXACT ISSUE (INTELLIGENT POWER MODULE INSIDE THE INVERTER MODULE) FOR CERTAIN VEHICLES OF MY EXACT MAKE/MODEL/YEAR BUT FOR SOME REASON MY VEHICLE IS NOT ON THE RECALL LIST. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE REGULAR 12 VOLT CAR BATTERY WAS THE ISSUE SO THEY REPLACED IT AND THE LIGHT WENT OFF AND THE CAR TESTED NORMAL FOR SEVERAL DAYS HOWEVER WHEN TRAVELING ON THE HIGHWAY ABOUT A WEEK LATER THE SAME LIGHTS CAME ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882794July 5, 2016
STRUCTURE:BODY
REAR LATCH COVER HAS MELTED AND MAKES IT DIFFICULT TO OPEN THE HATCH USING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882321July 2, 2016
UNKNOWN OR OTHER
LEXUS DEALER HAS CONFIRMED THAT THE DASHBOARD WILL BE REPLACED UNDER WARRANTY. BUT DEALER HAS NOT REPLACED THE DASHBOARD IN A YEAR AND WILL NOT PROVIDE AN INDICATION OF WHEN IT WILL BE REPLACED. DURING THE YEAR THE WARRANTY HASN'T BEEN RESOLVED, THE DASHBOARD HAS GONE FROM CRACKED, TO NOW HAVING PIECES FALLING OFF. WHEN IT HAPPENS WHILE DRIVING, IT PRESENTS A DISTRACTION TO THE DRIVER, RESULTING IN A SAFETY ISSUE. IN RESPONSE TO A QUESTION TO THE LEXUS DEALER WHEN THIS MIGHT GET RESOLVED, DEALER INDICATED THAT THE SAME PROBLEM APPLIES TO MANY PEOPLE WHO ARE IN THE SAME SITUATION AND THEY CANNOT SAY WHEN IT WILL GET RESOLVED. DEALER SAID IT IS NOT A DEALER ISSUE, BUT A LEXUS ISSUE. DEALER SAYS THAT LEXUS WILL NOT SEND THEM THE REPLACEMENT DASHBOARDS AND WITHOUT THEM, THE DEALER CAN DO NOTHING. IN THE MEANTIME, THE DEALER ACKNOWLEDGED THAT THERE ARE MANY PEOPLE NOT GETTING ANY RESOLUTION, EVEN THOUGH LEXUS ACKNOWLEDGES THAT THIS IS A WARRANTY ISSUE. THE DEALER SUGGESTED THAT ALL OF THOSE WITH THE WARRANTY ISSUE SHOULD BAND TOGETHER TO "PRESSURE" LEXUS TO BE MORE RESPONSIVE BECAUSE THE DEALER CANNOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875908June 22, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
COLLISION DETAILS: ' UNINTENDED ACCELERATION AND LOSS OF CONTROL STARTED ON I-5 SOUTH IN SANTA ANA. MANAGED TO EXIT ON 17TH STREET TO AVOID ANY ACCIDENT ON I-5. JUST AHEAD OF FAIRMONT WAS TRYING TO PARK THE CAR BUT THE VEHICLE UNINTENDEDLY ACCELERATED AGAIN. COULD NOT SLOW DOWN, SWERVED ON TO PAVEMENT/WALKWAY. COLLIDED ONTO IRON WROUGHT FENCE OF A SENIOR LIVING COMPLEX HEAD ON. ' COMPLETE DAMAGE AND LOSS OF FRONT AND PASSENGER SIDE OF THE CAR. NONE OF THE AIR BAGS CAME ON. NO INJURY TO THE DRIVER OR NOT TO ANY PEDESTRIANS. ' SANTA ANA POLICE ARRIVED AT SITE AND CHECKED DRIVER AND THE CAR. DUI NOT REPORTED BY SANTA ANA POLICE. LEXUS CORRESPONDENCE: ' SEVERAL TELEPHONE CALLS MADE WITHOUT ANY RESPONSE EXCEPT FOR CASE NO. 1604192441 ASSIGNED ABOVE. ' LEXUS ASSIGNED ENGINEERING ANALYSIS ASSOCIATES (EAA) FOR INVESTIGATION. ' LETTER WRITTEN AND MAILED (REGISTERED) TO LEXUS ON MAY 5, 2016. RESPONSE RECEIVED ONLY AFTER ONE MONTH ON JUNE 2, 2016. ' RESPONSE CONCLUDED THAT THE BRAKE SYSTEM WAS OPERATING AS DESIGNED AND WITHOUT ISSUE. NO INVESTIGATIVE REPORT PROVIDED. ' INSPECTION AND READ OUT OF EVENT DATA RECORDER COMPLETED ON APRIL 28, 2016. ' REQUESTED LEXUS BY PHONE TO FORWARD THE EVENT DATA RECORDER (EDR) REPORT. LEXUS FORWARDED EDR BUT NO CONCLUSIONS ARRIVED AT EXCEPT FOR ELABORATE FINDINGS TOWARDS AIR BAGS DEPLOYMENT. NO MENTION OF UNINTENDED ACCELERATION DUE TO FAULTY ELECTRONIC THROTTLE CONTROL (ETC) ASSOCIATED WITH THE BRAKING SYSTEM. PROBABLE CAUSES: (1)SUDDEN UNINTENDED ACCELERATION DUE TO MALFUNCTIONING OF ELECTRONIC THROTTLE CONTROL SYSTEM (ETCS) AND ASSOCIATED SENSORS WHICH HAS NO 'FAIL SAFE' MECHANICAL LINK BETWEEN GAS PEDAL AND ENGINE. (2) MALFUNCTIONING OF ABS ACTUATOR RESULTING IN IMPROPER TRACTION CONTROL, STABILITY CONTROL ACTIVATION AND REDUCING THE DIRECTIONAL CONTROL ASSISTANCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875568June 21, 2016
POWER TRAIN
AFTER MY PREVIOUS COMPLAINT OF EXPERIENCING TRANSMISSION SHUDDERS, THE CAR BECAME PROGRESSIVELY WORSE. I HAD IT TAKEN TO THE LOCAL DEALER, WHERE THEY INFORMED ME THAT THE TRANSMISSION HAD FAILED. THIS CAR HAS ONLY 136,000 MILES, WHICH IS NOT MANY FOR THE QUALITY USUALLY ASSOCIATED WITH THE LEXUS BRAND. THEY CLAIM TO HAVE NO REASON FOR THE FAILURE, BUT ARE CHARGING ME ALMOST $5,700 TO REPLACE IT. I ASKED LEXUS CORPORATE TO ASSIST ME WITH THIS REPAIR, DUE TO THE KNOWN TRANSMISSION ISSUES ON MANY RX MODELS, BUT THEY DECLINED. THE VEHICLE ALMOST DIED ON ME IN THE MIDDLE OF THE HIGHWAY ON SEVERAL OCCASIONS WHILE EXPERIENCING THESE TRANSMISSION SHUDDERS, WHICH COULD HAVE LED TO A BAD ACCIDENT. I THINK THIS IS RIDICULOUS AND SHOWS POOR QUALITY IN THEIR MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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