Lexus RX Complaints

1,341 consumer complaints on file.

#11031392October 2, 2017
ENGINE
THE OIL PRESSURE HOSE BUSTED. I TOOK MY CAR TO LEXUS AND THEY TOLD ME IT WAS A COMMON PROBLEM WITH THE CAR AND THEY HAVE REPLACED THE RUBBER HOSE WITH A METAL ONE. I PURCHASED THE METAL HOSE AND HAD IT REPLACED. OIL HAD ALREADY LEAKED OUT TO THE POINT THAT CAUSE MY ENGINE TO LOCK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030687October 1, 2017
STRUCTURE:BODY
AUTOMATIC REAR DOOR DOES NOT OPEN IN HOTTER WEATHER. VEHICLE IS CONSISTENTLY GARAGED. LATCH ON REAR DOOR MELTS AND BLACK GOOEY TAR RUBS OFF ON FINGERS AND HANDS WHEN OPENING DOOR. DEALER SAID TO REPLACE THIS MELTED TAR LIKE DOOR LATCH IS $650. AUTOMATIC DOOR DOES NOT OPEN IN HEAT. LEXUS SAYS THERE IS NO FIX FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022640September 11, 2017
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021469September 5, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
BRAKING SYSTEM OF THE CAR FAILED. I COULD NOT STOP THE CAR AND ALL THE WARNING LIGHTS, ENGINE WARNING LIGHTS, CHECK HYBRID SYSTEM, AND VEHICLE WARNING LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. THE CAR WAS PURCHASED NEW WITH 71 MILES, THE CAR WAS NEVER IN AN ACCIDENT, THE CAR HAD NOTHING INSTALLED TO IT, THE CAR WAS SERVICED BY LEXUS FOR 10,000 MILE OIL CHANGE, AND THE CAR HAD 14693 MILES WHEN THE BRAKING SYSTEM FAILED ON AUGUST 7, 2017. THE CAR WAS DRIVEN ON A SUNNY DAY ON DRY FLAT ASPHALT ROAD IN CHICAGO ILLINOIS. THE BRAKING SYSTEM FAILURE OCCURRED AT FOSTER AVENUE AND CALIFORNIA AVENUE. ONCE ALL THE WARNING LIGHTS APPEARED ON THE DASHBOARD AS LISTED ABOVE, THE BRAKES IN THE CAR STARTED TO PUMP UP AND DOWN EVERY SECOND BY ITSELF. THE CAR WAS UNABLE TO STOP AS I FORCEFULLY STEPPED ON THE BRAKES. THE BRAKES CONTINUE TO PUMP UP AND DOWN SO I HAD TO VEER THE CAR TO THE RIGHT SIDE OF THE STREET WHILE PRESSING ON THE PARKING BRAKES OF THE CAR TO STOP THE CAR. THE BRAKES CONTINUE TO PUMP UP AND DOWN FOR 10 MINUTES UNTIL I WAS ABLE TO FORCEFULLY STEP ON THE BRAKES AGAIN TO SHIFT THE CAR INTO PARK TO TURN OFF THE CAR. ONCE THE CAR WAS TURNED ON AFTER 20 MINUTES THE CHECK HYBRID SYSTEM AND A YELLOW TRIANGLE WITH AN EXCLAMATION MARK LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT IF THE BRAKING SYSTEM HAD FAILED SINCE I WAS 2MILES FROM ENTERING THE HIGHWAY TO GO TO WORK. THE CAR WAS DRIVEN TO LEXUS DEALERSHIP WHERE IT WAS IDENTIFIED THAT A MAJOR INTERNAL BRAKING SYSTEM FAILURE OCCURRED BETWEEN THE SKID CONTROL ECU AND CAR'S ENGINE. IF THE CAR DID NOT HAVE MANUAL PARKING BRAKES TO SLOWLY APPLY AND STOP THE CAR, I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT ON FOSTER AVENUE IN CHICAGO, ILLINOIS. IF THE BRAKING FAILURE HAPPENED ON THE HIGHWAY AT SPEEDS OF 55MILES, I WOULD HAVE BEEN KILLED OR IN A MULTICAR FATAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021039September 1, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMALLY SOFT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HARVEY LEXUS LOCATED AT 2550 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-1010, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COMPUTER CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V396000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020688August 30, 2017
STEERING
INSPECTION AT LEXUS DEALER REVEALED LEAKS AND TORN BOOT ON STEERING RACK AND PINION. DEALER SAID REPAIR NOT POSSIBLE.MUST REPLACE ENTIRE RACK AND PINION ASSEMBLY.58,000 GENTLE MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019474August 25, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001748June 27, 2017
AIR BAGS, POWER TRAIN
1.TRANSMISSION UNEXPECTEDLY COMPLETELY SHUT DOWN WHILE DRIVING ON THE FREEWAY. CAR JUMPED FORWARD AND COMPLETELY STOPPED ON THE FAST LANE. I HAD TO CALL FOR TOWING. TRANSMISSION WAS REPLACED AT MECHANIC SHOP. HAPPEN IN NOVEMBER 2016 2. OIL SHOOTING FROM THE BROKEN HOSE CLOSE TO THE ENGINE WHILE DRIVING ON THE FREEWAY. STOPPED CAR AND CALL FOR TOWING. REPLACEMENT OF HOSE COMPLETED AT MECHANIC SHOP. HAPPEN IN 2014. REIMBURSED BY MANUFACTURER. 3. RANDOM FLASHING OF AIR BAG LIGHTS (DRIVER) WITHOUT ANY REASON. LOOKS LIKE SOME SENSOR/ELECTRICAL MALFUNCTION. HAPPENING NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000255June 20, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS EXPERIENCING COMPLETE BRAKE FAILURE AND WERE NOT FUNCTIONING PROPERLY. WITH AGGRESSIVE FORCE, I WAS ABLE TO ENGAGE THE BRAKES BUT NOTICED AN EXTREMELY LOUD METAL ON METAL SOUND WHEN DOING SO. IN ORDER TO COME TO A STOP, I EXITED AT THE FIRST OFF-RAMP POSSIBLE, AND POPPED THE CURVE SO I COULD PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF GLENDALE WHERE THEY WERE ABLE TO SEE ALL THE ERROR CODES BUT WERE UNABLE TO REPAIR THE ISSUE SINCE THEY WERE UNABLE TO DUPLICATE IT. MY VEHICLE WAS BORROWED FOR 4 DAYS WITH THE TECHNICIAN DRIVING APPROXIMATELY 100 MILES BEFORE RETURNING THE VEHICLE BACK TO ME WITH NO REPAIRS MADE. I FEAR THIS IS AN SEVERE SAFETY RISK THAT CAN LEAD TO A POTENTIALLY FATAL OUTCOME. PLEASE NOTE, I ALSO HAVE A 18 SECOND VIDEO OF THE ERRORS OCCURRING WHILE I WAS DRIVING IN THE FIRST LANE PRIOR TO MY ATTEMPT TO STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994072June 9, 2017
EXTERIOR LIGHTING
DURING NIGHT DRIVING, THE HEADLIGHTS RANDOMLY GO OFF. I HAVE TO SWITCH THEM OFF AND THEN ON AGAIN. IN A FEW MINUTES I HAVE TO REPEAT. THE BULBS ARE NOT BLOWN BECAUSE WHEN I SWITCH THEM ON, BOTH LAMPS COME ON. HAVING TO CONSTANTLY TURN THEM OFF AND ON DURING DRIVING. IT SEEMS TO BE GETTING WORSE. I WORK NIGHTS AND THIS IS GETTING TO BE A BURDEN. OF COURSE, I DON'T KNOW WHAT CAUSES THIS TO HAPPEN SO I TOOK IT TO GET IT REPAIRED AND THEY TOLD ME THERE WAS A RECALL FOR THE HEAD LIGHTS. UNFORTUNATELY, I DON'T HAVE THE RECALL NUMBER. I BELIEVE THIS IS A SAFETY RISK BECAUSE THEY GO OFF RANDOMLY WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992307May 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING I GOT A MESSAGE TO CHECK HYBRID SYSTEM - THEN THE CAR DIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986019May 16, 2017
ENGINE
DRIVING ON THE INTERSTATE BETWEEN 60-70 MPH, THE CAR COMPLETELY SHUT-OFF. LOST ALL POWER AND "CHECK HYBRID SYSTEM" LIGHTS CAME ON. WAS ABLE TO RESTART THE VEHICLE. NOTIFIED AND TOOK THE VEHICLE TO LOCAL LEXUS DEALER WHO CHECKED THE VEHICLE AND SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND RETURNED IT TO ME. SAME PROBLEM AGAIN A WEEK LATER WITH SAME RESULTS. LEXUS CONTINUES TO SAY THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE NOR CAN THEY FIND ANY RECALLS. BUT CAR CONTINUES TO SHUT DOWN AT LEAST ONCE A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982958May 1, 2017
EXTERIOR LIGHTING
CONDENSATION BUILDUP IN HEADLIGHT ASSEMBLY CONSTANTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980320April 24, 2017
UNKNOWN OR OTHER
OBDII MONITOR READS "NOT READY" FOR THE CATALYST INSPECTION CATEGORY DURING SMOG CHECK. CAR WILL NOT PASS SMOG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968597March 27, 2017
UNKNOWN OR OTHER
CRACKING AND MELTING DASHBOARD CREATING NOXIOUS FUMES IN VEHICLE. IN LATE 2015, WE NOTICED THAT OUR LEXUS RX400H'S DASHBOARD BEGAN FORMING CRACKS. WHILE WE INITIALLY THOUGHT THIS WAS A COSMETIC ISSUE, SOON THE DASHBOARD BEGAN MELTING AND STINKING UP THE CAR. WHEN WE BROUGHT IT TO OUR LOCAL LEXUS DEALERSHIP FOR INVESTIGATION (LEXUS OF KENDALL), WE WERE TOLD THAT THERE WAS A WARRANTY ENHANCEMENT PROGRAM RECENTLY LAUNCHED TO REPLACE DEFECTIVE DASHBOARDS. WE WERE PLACED ON THE WAITING LIST TO GET A NEW DASHBOARD AND WERE TOLD WE WERE #1 IN FEBRUARY 2016. WE HAVE SOMEHOW MOVED TO #2 ON THEIR LIST AND HAVE SEEN NO PROGRESS ON LEXUS REPLACING OUR DASHBOARD. ADDITIONALLY, IF YOU CALL THE PARTS DEPARTMENT AND ASK TO ORDER ONE THEY CLAIM IT WILL ARRIVE IN 5-7 BUSINESS DAYS. THAT SEEMS UNFAIR. SINCE THE INITIAL OBSERVATION, THE SMELL OF THE CRACKED/MELTED DASH HAS BECOME OVERWHELMING, ESPECIALLY WHEN IT'S HOT OUT. WE ARE HESITANT TO DRIVE OUR VEHICLE BECAUSE OF THESE FUMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967957March 23, 2017
UNKNOWN OR OTHER
DASH IS STICKY, CRACKING AND CRUMBLING. TAILGATE HANDLE SO STICKY IT HAS TO BE REPLACED AT MY EXPENSE OF $180. VEHICLE IS GARAGE KEPT. I HAVE BEEN ON A WAITING LIST FOR OVER A YEAR. I WOULD LIKE A NEW CAR BUT NO ONE WILL TAKE THIS ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958485March 3, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
ON 3-2-2017, I WAS DRIVING 60-65 MPH IN MY 2013 LEXUS RX ON I-10 GOING WEST IN THE LEFT LANE TOWARD DOWNTOWN HOUSTON. SUDDENLY, I HEARD WHAT WAS A LOUD BANG ON MY ROOF - AND THEN SEVERAL SMALLER BANGS. ALMOST LIKE GUNSHOTS. I NEARLY WRECKED MY CAR BECAUSE IT STARTLED ME SO BADLY. WHAT APPEARED TO BE GLASS WAS FLYING OFF MY ROOF (THIS SOUNDED LIKE SPARKLERS). I COULD SEE IT THROUGH MY REAR VIEW MIRROR. SINCE I COULD NOT GET SAFELY OFF OF I-10, AS THE TRAFFIC WAS HEAVY AND WE WERE ALL GOING THE SPEED LIMIT OR OVER, I DROVE INTO DOWNTOWN HOUSTON, PARKED IN THE PARKING GARAGE AND THEN STEPPED UP ONTO THE CHASSIS TO SEE WHAT HAPPENED TO MY ROOF. MY ENTIRE SUNROOF WAS SHATTERING AND BOWING. IT WAS CLEAR TO ME THAT IT HAD EXPLODED FOR NO REASON. NOTHING HIT MY ROOF. I NEVER LEAVE MY CAR SITTING IN THE SUN AND IT HAD NOT GIVEN ME ANY PREVIOUS INDICATION OF PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948468January 30, 2017
EXTERIOR LIGHTING
HEADLIGHT LOWBEAM FAILURE DUE TO EXCESS WATER CONDENSATION INSIDE LIGHT ASSEMBLY. IT IS A MANUFACTURING DEFECT THAT LEXUS HAS KEPT SECRET THROUGHOUT THE YEARS. INSTEAD IF ISSUING AN EXPENSIVE RECALL ON ALL THE YEARS AFFECTED, THEY SIMPLY FIXED AS THE CARS CAME IN WITH THE PROBLEM. THEY KNOW THAT IT IS CHEAPER FOR THEM TO DO SO IN THAT MANNER BECAUSE MOST LEXUS OWNERS GARAGE THEIR VEHICLES AND WONT HAVE THE FAILURE UNTILL IT IS TOO LATE. THEIR PROGRAM TO FIX THE PROBLEM ENDS WITHIN A 10 YEAR PERIOD. CAN YOU INVESTIGATE AND FORCE LEXUS TO ISSUE A RECALL ON ALL CARS AFFECTED REGARDLESS AGE OR OWNERSHIP. MY LIGHTS FAILED DURING THE RAIN AT NIGHTWHILE GOING HOME. IT REALLY IS A VERY IMPORTANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947927January 27, 2017
ENGINE, FUEL/PROPULSION SYSTEM
IN OCTOBER MY WIFE WAS RETURNING FROM A 9.5 HOURS TRIP WITH 1 FUEL STOP APPROX 4 HOURS FROM HOME. EXITING I95 THE CAR HAD NUMEROUS WARNING LIGHTS WITH A COMPLETE LOSS OF POWER (VSC, CHECK HYBRID SYSTEM, AWD SYSTEM AND OTHERS). SHE COASTED THE CAR TO A PARKING LOT, ATTEMPTED TO TURN IT OFF AND BACK ON, BUT THERE WAS STILL NO ENGINE OR DRIVE POWER. ALL DASH LIGHTS WORKING. WE HAD THE CAR TOWEDTO OUR HOME AND I TESTED THE BATTERY AND CHARGING VOLTAGE, THEN HAD THE BATTERY LOAD TESTED AND FOUND TO BE BAD. PURCHASED AN OPTIMA YELLOW TOP BATTERY AND ALL OTHER DASH WARNINGS CEASED. IN NOVEMBER, AGAIN RETURNING FROM A TRIP EXITING I95 THE CAR STALLED AND DISPLAYED ONLY THE CHECK HYBRID AND AWD LIGHTS. THIS TIME TURNED THE CAR OFF FOR 30 SECONDS AND THEN BACK ON. THE ENGINE TURNED ON AND HYBRID MOTOR FUNCTION RESUMED WITH THE "CHECK HYBRID LIGHT" STILL ILLUMINATED. I DISCONNECTED THE BATTERY FOR A MINUTE AND ALL WARNING LIGHTS WENT OFF WITH NORMAL ENGINE AND HYBRID DRIVE FUNCTION. I WAS TOLD TO CONTACT LEXUS IF IT OCCURRED AGAIN. ONE MONTH LATER AGAIN RETURNING FROM A TRIP, EXITED I95 AND ONCE THE CAR WAS SLOWED TO ABOUT 35 MPH CAR LOST POWER, WARNING LIGHTS "AWD" AND "CHECK HYBRID" ILLUMINATED AND CAR HAD ENTERED A "LIMP" TYPE OF MODE WITH SOME POWER WITH THE GAS PEDAL AND LIMITED SPEED. POWER DISTRIBUTION SCREEN SHOWED NO POWER MOVEMENT FROM THE ENGINE/BATTERY/WHEEL CHARGING. THE CHECK ENGINE LIGHT WAS ALSO ILLUMINATED. PULLED TO A PARKING LOT TURNED OFF MOMENTARILY AND THEN BACK ON, RESUMING NORMAL FUNCTION. "AWD" WARNING WENT AWAY, BUT "CHECK HYBRID" AND CHECK ENGINE LIGHTS WERE BOTH ON. ONE DAY PRIOR TO THE APPT AT LEXUS THE CAR WAS USED WITH THE WARNING LIGHTS STILL ILLUMINATED, STILL FUNCTIONING NORMALLY. THE LIGHTS, AT SOME POINT DURING THE DRIVE WENT OUT ON THEIR OWN. THE SERVICE APPOINTMENT WAS AGAIN CANCELLED ON THE WEDNESDAY BEFORE THE SCHEDULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947314January 24, 2017
FUEL/PROPULSION SYSTEM
VEHICLE APPEARED TO ENTER "FAIL-SAFE" MODE WITH REDUCED POWER WHILE DRIVING ON HIGHWAY RESULTING IN REDUCED ABILITY TO CONTROL VEHICLE. SEVERAL MINUTES LATER, WHILE DRIVING ON CITY STREET, THE VEHICLE EVENTUALLY LOST ALL POWER WHILE STOPPED AT RED LIGHT AND COULD NOT BE DRIVEN, AND POWER-STEERING ALSO FAILED. WARNING LIGHTS INCLUDED "CHECK HYBRID SYSTEM," "CHECK ENGINE WARNING LIGHT," "SLIP INDICATOR," AND PERHAPS OTHERS. AFTER TURNING OFF AND TURNING BACK ON AT RED LIGHT, THERE SUFFICIENT POWER TO DRIVE VEHICLE AGAIN, THOUGH "CHECK HYBRID SYSTEM" AND "CHECK ENGINE WARNING LIGHT" REMAINED ILLUMINATED. A COUPLE HOURS LATER, AFTER RESTARTING VEHICLE, WARNING LIGHTS WERE NO LONGER ON AND VEHICLE COULD BE DRIVEN NORMALLY. THE CONDITION APPEARS SIMILAR TO ISSUE IN TOYOTA SAFETY RECALL 13V-396. HOWEVER, OUR VEHICLE'S VIN IS NOT IN THE RANGE OF THAT RECALL. WE HAVE NOT YET CONTACTED LEXUS DEALERSHIP REGARDING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus RX