Lexus RX Complaints

1,341 consumer complaints on file.

#11076840March 8, 2018
AIR BAGS, UNKNOWN OR OTHER
ADDENDUM TO COMPLAINT #11076837 PICTURES DID NOT DOWNLOAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075219February 27, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED WITH THE EMERGENCY BREAKS. AFTER GET THE VEHICLE CHECKED AT MY NEAREST LEXUS DEALER, THE SERVICE ADVISOR INDICATE THAN THE ISSUE HAS BEEN CAUSED BY THE ACTUATOR AND THE BREAK MASTER CYLINDER, WHICH WOULD COST $4,595 PLUS TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075015February 26, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY EXCLUDING OTHER OWNERS. THERE SHOULD BE A MANATORY RECALL ON THIS ISSUE AS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074358February 22, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER, AIR BAGS
1 YEAR OLD (LESS THAN 9800 MILES) VEHICLE AC DRAIN LINE CLOG - SERVICE CENTER DIAGNOSIS CAUSE "SPIDER WEB" , BUT NO VISUAL PROOF. IT SUSPECTED LIKE 2013 TOYOTA RECALL 13V-442 (ATTACHED). DRAIN LINE CLOG CAUSE ALL INTERIOR CARPET/LINING/SOUND PROOF MATERIAL DAMAGE WITH BLACK MOLD. LX DO NOT WANT TO COVER THIS FOR WARRANTY. I FILED MY OWN INSURANCE TO PROCEED TO FIX. REQUESTED MANUFACTURING TEST METHOD BEFORE/AFTER DRAIN LINE INSTALL AND CAR MANUFACTURING. LX DO NOT WANT TO PRESENT THE RELATED TEST RESULT. THE REPAIR QUOTE IS OVER $9K AND ESTIMATED OVER 4-6 WEEKS DURATION. OWNER SUSPECT THAT LX IS PUSHING RELIABILITY ISSUE (RARE CASES LIKE TOYOTA RECALL ABOVE) TO CUSTOMER SIDE SO THAT THEIR REPORT IS SHINING. DRAIN LINE UNCLOG METHOD BY LX PROFESSIONAL WAS JUST USING COMPRESSED AIR TO CLEAN OUT THE CLOG. (THEY KEPT CHANGING THE METHOD SUCH LIKE USED NEGATIVE PRESSURE ONE END OF LINE, ETC.) - CLOG FIX IS DONE ON 1 YEAR COMPLEMENTARY SERVICE (TOOK ABOUT 6-7 HRS. THEIR REGULAR PROMISE FOR ROUTINE CHECK UP IS LESS THAN 3 HRS). FOUND SIMILAR PROBLEM OWNERS COMPLAINT FROM LEXUS FORUM. (ABOUT ~60 POSTING EXCLUDING MY CASE): HTTPS://WWW.CLUBLEXUS.COM/FORUMS/RX-4TH-GEN-2016-PRESENT/869775-WATER-INSIDE-CAR-DRAIN-CLOGGED-MERGED-THREADS-4.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073121February 15, 2018
UNKNOWN OR OTHER
I HAVING BEEN HAVING INTERMITTENT PROBLEMS STARTING MY CAR THAT ARE BECOMING WORSE. THE PROBLEM STARTED SEVERAL MONTHS AGO, MID-2017. THE DEALERSHIP HASN'T BEEN ABLE TO DEFINITIVELY DIAGNOSE A PROBLEM, BUT SAID THEY ADJUSTED THE BRAKE SENSOR. THE PROBLEM IS THAT THE CAR APPEARS TO START, BUT IT DOESN'T ALLOW YOU TO SHIFT INTO GEAR, AND APPEARS TO NOT BE ACTUALLY STARTED BUT IN AUXILIARY MODE WITH NO ACTIVE ENGINE ENGAGEMENT. IF THIS IS A BRAKE SENSOR PROBLEM, COULD IT TURN IN TO SOMETHING WORSE THAN BEING STUCK AWAY FROM HOME BECAUSE THE CAR WON'T START? THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND YOU TRY TO START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072890February 14, 2018
SERVICE BRAKES
BRAKE ACTUATOR NEEDS REPLACED. CAR HAS ONLY 65,000 MILES MANY PEOPLE ARE COMPLAINING ABOUT THE ACTUATOR NOT STOPPING THE VEHICLE ACCORDING TO MANUFACTURE STANDARDS. AS WELL I PERSONALLY HAVE ISSUES WHEN AT LOW SPEEDS THE BRAKES MAKE A SQUEAK. WHEN DIAGNOSED AT THE DEALER THE DEALER NOTED THAT THIS IS AN AN ISSUE WITH BRAKE ACTUATOR AND NEEDS REPLACED. WHICH IS A VERY COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072548February 8, 2018
ELECTRICAL SYSTEM
S10 DIRECT REPLY - LETTER FROM RE ENCLOSING DOCUMENTS REGARDING CONCERNS ABOUT THE LEXUS SYSTEM AND PROBLEMS COMPUTER MONITORING SYSTEM. *LD THE CONSUMER STATED THE MONITORING SYSTEM SEND EMAILS OF THE VEHICLE BEING UNLOCKED EVEN THOUGHT THE VEHICLE WAS LOCKED. THE VEHICLE REPORTS THAT THE DRIVER NEEDED TO TAKE A REST FOR NO APPARENT REASON, BY DISPLAYING A CUP OF COFFEE. THE CONSUMER REQUESTED THE SYSTEM BE DISCONNECTED AS IT MAY REPORT FALSE INFORMATION TO THE INSURANCE COMPANY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067251February 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LEXUS RX400 HYBRID. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO FULLY DEPRESS. ADDITIONALLY, THERE WAS AN ABNORMAL POPPING NOISE. ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 239,995.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066995February 5, 2018
AIR BAGS
DRIVER'S SIDE AIR BAG LIGHT STAYS ON, FLASHES, OR IS OFF INTERMITTENTLY. I HAVE TAKEN IT TO A MECHANIC AND BEEN TOLD THAT THE CONNECTOR WAS LOOSE AND THEY ZIP-TIED THE WIRING IN PLACE. THEY SAID IF THAT DOESN'T WORK THAT NEW SUPPORT ASSEMBLY FOR THE AIRBAG WILL NEED TO BE INSTALLED. THAT WOULD BE OVER $2,000, WHICH SEEMS LIKE A PRETTY EGREGIOUS AMOUNT TO FIX A LOOSE WIRE FOR A CRITICAL SAFETY ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065603January 29, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE CAR ON THE HIGHWAY AND AROUND TOWN THE BRAKE MALFUNCTION MESSAGE COMES ON AND THE BRAKE LIGHT ILLUMINATES ALONG WITH THE ABS LIGHT AND THE VEHICLE STABILITY CONTROL LIGHT AND THE TRACTION CONTROL LIGHT. DIAGNOSTIC TROUBLE CODE C1428 IS STORED IN THE VEHICLE SELF-DIAGNOSTIC SYSTEM. THIS HAS HAPPENED ABOUT SIX TIMES IN THE LAST TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063824January 19, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE RADIO AND CD PLAYER AND SIRIUS RADIO STATIONS WILL SWITCH FROM FM TO SIRIUS RADIO STATION. OR, THE CD PLAYER WILL STOP AND EJECT THE CD AND SWITCH TO SIRIUS RADIO STATION. OR, THE ENTERTAINMENT SYSTEM WILL JUST SHUT OFF AND YOU HAVE TO TRY TO GET IT BACK ON BY PUSHING BUTTONS ON AND OFF. THIS HAPPENS WHEN IN MOTION DRIVING ON A CITY STREET OR HIGHWAY. THIS HAS BEEN GOING ON FOR MANY YEARS AND CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061579January 10, 2018
STRUCTURE:BODY
DASHBOARD HAS DEVELOPED CRACKS IN 2017 AND AM TOLD THERE WAS A RECALL. CONTACTED LEXUS AND WAS TOLD THAT THE RECALL HAS ENDED. I NEVER RECEIVED NOTIFICATION OF RECALL. LEXUS IS REFUSING TO HONOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058386January 3, 2018
STRUCTURE:BODY
THE REAR BUMPER HAS A PLASTIC COVER AND THE PAINT BUBBLED AND BEGAN TO PEEL FROM UNDER THIS PLASTIC MOLDING AS IF WATER WAS BEHIND IT. THE REAR BUMPER NOW HAS PEELING PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057410December 29, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 LEXUS RX 350. WHILE DRIVING APPROXIMATELY 70 MPH ON A HIGHWAY, THE SUN ROOF FRACTURED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (GETTEL TOYOTA OF CHARLOTTE COUNTY, 1801 TAMIAMI TRAIL, PUNTA GORDA, FL 33950, (941) 347-6867) REPLACED THE PART. THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE AND IF IT WOULD RECUR. THE DEALER AND THE MANUFACTURER STATED THERE WAS NO RECALL SO THE CONTACT WAS ADVISED TO REPLACE THE PART. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051660December 1, 2017
SERVICE BRAKES
RECALL FORM ABS BRAKE MALFUNCTION/ACCUATOR ISSUE WAS CORRECTED PRIOR TO MY OWNING THE VEHICLE. THE SAME ISSUE OCCURRED TODAY WITH THE LIGHTS ILLUMINATING STATING "BRAKE FAILURE" "CHECK BRAKES". APPEARS TO BE A KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048592November 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LEVEL AND WAS WRONGLY ENGAGING SOME SORT OF STABILITY SYSTEM, DRAINING THE BATTERY. THE CURRENT EPISODE IS ACCOMPANIED BY A "VSC" ERROR MESSAGE, WHICH IS INDEED A STABILITY SYSTEM. OTHERS HAVE REPORTED THIS ONLINE AS HAVING KILLED THEIR VEHICLES WHILE THEY ARE IN MOTION. I AM FORTUNATE THAT THIS DID NOT HAPPEN TO ME...YET. HOWEVER, I AM NOW OUT OF WARRANTY AND AM TOLD THIS WILL COST OVER $8000 TO FIX. I THEREFORE WANT TO ADD MY VOICE TO THE GROWING NUMBER OF AFFECTED CUSTOMERS--LEXUS SHOULD BE RESPONSIBLE FOR THIS CLEAR FLAW IN THEIR MANUFACTURING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043073November 3, 2017
SERVICE BRAKES
ACCUMULATOR LEAK. DRIVING. EFFECTS BRAKING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042162November 1, 2017
AIR BAGS
DASHBOARD IS CRACKED OVER THE PASSENGER SIDE AIRBAG. CAR HAS BEEN GARAGED WHEN NOT IN USE. CRACK APPEARED WITHOUT THE DASH BEING HIT OR DAMAGED IN ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040968October 29, 2017
STRUCTURE:BODY
SUNROOF SHATTERED FOR NO APPARENT REASON. VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELLING AT ABOUT 70 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032751October 10, 2017
ENGINE
THE OIL COOLER LINE DEVELOPED A PIN HOLE LEAK IN IT IN WHICH IN A MATTER OF MINUTES THE CAR WAS COMPLETELY OUT OF OIL IN WHICH THE ENGINE STARTED MAKING GRINDING NOISES UNTIL I STOPPED THE CAR. THIS HAPPENED ON MY 2008 LEXUS AND LOOKING INTO THE ISSUE, LEXUS CHANGED THE DESIGN OF THE PART IN 2011 AFTER CONCERNS OF FAILURE OF THIS PART. THERE WAS A SECTION OF THE PART THAT WAS A RUBBER HOSE IN BETWEEN TWO METAL LINES. LEXUS CHANGED THIS PART TO MAKE IT ONE WHOLE METAL LINE IN 2011. FOR SOME REASON FROM 2007 TO 2011 THIS PART WAS NOT RECALLED AND STILL HAS THE RUBBER HOSE OIL LINE ON IT. IT COSTED ME SEVERAL HUNDRED DOLLARS TO REPLACE THIS PART AND COULD OF DESTROYED MY ENGINE AS WELL OR AT LEAST LIMITED THE ENGINE LIFE SINCE IT WAS WITHOUT OIL FOR A COUPLE MILES. I'M CONCERNED THAT IT HAPPENED WHILE I WAS DRIVING AND LEAKED OIL ON THE ROAD TO THE POINT OF MY VEHICLE BEING EMPTY AND COULD OF SEIZED UP MY ENGINE AS WELL WHICH BOTH ARE SAFETY CONCERNS AND ENVIRONMENTAL ISSUES. LEXUS OBVIOUSLY KNEW OF THE PART ISSUE TO CHANGE IT'S DESIGN IN 2012 BUT STILL DOESN'T HAVE A RECALL ON IT. NOT SURE IF I'M BUYING ANOTHER LEXUS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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