Lexus RX Complaints

1,341 consumer complaints on file.

#11112447July 19, 2018
ENGINE
I HAVE REGULARLY MAINTAINED MY LEXUS RX AT AN INDEPENDENT LEXUS SHOP. WHILE THE CAR WAS PARKED/RUNNING, THE ENGINE SUDDENLY, WITHOUT ANY WARNING NOISE OR DASHBOARD ALERT, STOPPED. AFTER THE CAR FAILED TO RESTART, I SUSPECTED IT NEEDED A BATTERY JUMP. HOWEVER AFTER REPLACING THE BATTERY, THE CAR STILL DID NOT START. THE CAR WAS TOWED TO AN INDEPENDENT LEXUS SHOP-DAVENPORT, WHERE IT WAS DISCOVERED THAT VALVE SPRINGS HAD DROPPED AND CAUSED THE ENGINE TO SEIZE/LOCK. THE SHOP NOTIFIED ME THAT I WOULD NEED TO EITHER GET A NEW ENGINE OR HAVE IT REPAIRED, BOTH OPTIONS WOULD COST >$8500USD. THIS IS UPSETTING BECAUSE MY CAR WAS WELL MAINTAINED, THERE WERE NO WARNINGS, AND IF THIS HAD HAPPENED WHILE DRIVING IT COULD HAVE CAUSED AN ACCIDENT OR LEFT ME TOTALLY STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105287July 3, 2018
WHEELS
LUG NUTS ON VEHICLE ARE 2 PIECE DESIGN WITH A DECORATIVE CAP THAT EXTENDS OVER THE PHYSICAL LUG NUT. OVER TIME, CORROSION BUILDS BETWEEN THE LUG NUT AND DECORATIVE CAP CAUSING LUG NUT CAP TO SWELL. EVENTUALLY, THE SWELLING IS SO SEVERE THAT THE FACTORY LUG WRENCH WILL NO LONGER FIT OVER THE LUG NUT. THIS IS A SAFETY CONCERN DUE TO NOT BEING ABLE TO REMOVE LUG NUTS IN THE EVENT OF A FLAT TIRE. VEHICLE IS EQUIPPED WITH 21MM LUG NUTS THAT SWELL TO 21.65-21.89 OR GREATER. THIS ONLY OCCURS ON NORTH AMERICAN-PRODUCED RX 350 VEHICLES. JAPANESE-PRODUCTION VEHICLES HAVE A ONE-PIECE STYLE LUG NUT THAT DOES NOT CORRODE LIKE THE TWO-PIECE STYLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103046June 21, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, UNKNOWN OR OTHER
2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102265June 18, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
AFTER WASHING MY CAR AND LETTING IT SIT IN MY GARAGE FOR A MONTH THE REAR BRAKE CALIBERS WE'RE STUCK. MY HYBRID BATTERY IS LEAKING ACID ON THE BOTTOM OF THE VEHICLE AND CAUSES CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101813June 14, 2018
SERVICE BRAKES, SUSPENSION, WHEELS
AS I WAS DRIVING, WHEN I PRESSED THE BRAKES I COULD HEAR A GRINDING NOISE AND DID NOT FEEL ENOUGH PRESSURE ON THE BRAKE PEDAL, I GOT SCARED AND SLOWED DOWN MY SPEED. IT TURNED OUT THAT ACCORDING TO THE AGENCY SERVICE SHOP, THE BRAKE ACTUATOR NEEDS TO BE REPLACED SINCE IT DOES NOT PROVIDE ENOUGH AIR/PRESSURE WHEN I BRAKE AT A LOW SPEEDS (IT'S WORN OUT), PLUS THE CV AXLE ON DRIVER'S SIDE IS LEAKING. MY POINT IS, IT COSTS ME OVER $3,000 DLLS TO REPAIR WITH ONLY 1 YEAR LABOR/PARTS WARRANTY; I READ THAT BRAKE ACTUATORS FOR 2006, 2007. & 2008 RX400H LEXUS AND TOYOTA HIGHLANDER MODELS CAME OUT DEFECTIVE, THAT ONCE THEY GET REPLACED, THEY WILL FAIL AGAIN MOST LIKELY WITHIN A YEAR AND LEXUS HAS NOT DONE ANYTHING ABOUT IT, PRETENDING THAT THERE IS NOTHING WRONG WITH IT, ALLOWING US TO DRIVE OUR VEHICLES LIKE THAT WHILE HAVING OUR LIVES AT RISK. I AL SO READ THAT MECHANICS WORKING FOR LEXUS COMPANIES HAVE STATED THAT LEXUS SPENDS MILLIONS OF DOLLARS ON BRAKE ACTUATORS ALONE BECAUSE THEY GET REPLACED TOO OFTEN. PLEASE INVESTIGATE THIS ISSUE AND IF POSSIBLE FORCE TOYOTA/LEXUS TO DO A MASSIVE RECALL. I DO NOT HAVE THE MONEY NOR CAN'T AFFORD TO PAY THIS MUCH MONEY TO REPAIR IT. I AM STILL MAKING PAYMENTS TOWARDS THE COST OF THE VEHICLE, OVER $15,000 ABOUT 3 YEARS AGO AND I DO NOT THINK THIS IS FAIR. I AM THE ONLY DRIVER, LIVE IN A SMALL CITY, AND DO NOT DRIVE IT MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100669June 9, 2018
SERVICE BRAKES
THIS WAS OUR FIRST HYBRID VEHICLE. WE WERE NOT FAMILIAR WITH THE WEIRD NOISES AND THE PARTICULARSBIN THE WAY THE VEHICLE OPERATES. THIS PARTICULAR ISSUE WAS WITH THE ABS BREAKING SYSTEM. I HAD TAKEN MY CAR TO LEXUS A FEW TIMES FOR OIL CHANGES, A PROBLEM WITH THE POWER CONVERTER AND ANOTHER ISSUE OVER THE LAST 6 PLUS YEARS I ALWAYS COMPLAINED ABOUT THE PULSING OF THE BRAKES AND THE BARKING AND OTHER NOISES COMING FROM THE CAR. THIS LAST MONTH OR SO A WARNING LIGHT FOR ABS AND ANOTHER WARNING HAD COME UP. I HAD RECENTLY HAD THE REAR BRAKES DONE AND CALLED THE LOCAL BRAKE SHOP . THEY RAN DIAGNOSTICS AND SAID THE ABS ACTUATOR NEEDED REPLACED. ERROR CODE C1256 AND C1391. I DECIDED TO LOOK UP THESE CODES AND MY LEXUS MODEL AND FOUND MANY. MANY MANY PEOPLE WITH THIS SAME ISSUE OVER THE LAST 3 YEARS OR SO. MOST RECEIVED A LETTER FROM LEXUS ADVISING OF A"WARRANTY ENHANCEMENT. I HAVE NEVER RECEIVED THIS OR ANY RECALL LETTER FOR MY LEXUS. THE PEOPLE ON THESE LEXUSCLUB BOARDS ALL HAD THIS ISSUE. MANY OF THEM DID NOT HAVE THE "WARNING LIGHT" COME ON AND WERE DENIED A REPAIR. I HAVE ALWAYS HAD THE ISSUE AND THE WARNING LIGHT CAME ON A MONTH OR SO AGO AND I FIND THAT THIS IS A HUGH SAFETY ISSUE SINCE IT'S WITH THE BREAKING SYSTEM. LEXUS IS AWARE OF IT AND EXTENDED THE WARRANTY TO 12/31/2017. WELL EVEN THOUGH I PURCHASED AN EXTENDED WARRANTY THEY SAY IT'S NOT COVERED AND ITHE REPAIR IS ABOUT $2500-$3000 . TODAY WE CALLED LEXUS CUSTOMER SERVICE AND THEY STATE IT'S OUR FAULT FOR NOT BRINGING IT IN ON TIME THEY SAID THEY DID THEIR DUE DILIGENCE AND SENT THEM. WELL I HAVE NEVER ONCE RECEIVED ANY RECALL IT WARRANTY ENHANCEMENT NOTICE. I HAVE LIVED HERE 23 YEARS AND OWNED THE CAR FOR MORE THAN 6 YEARS. LEXUS CALLS THIS A WARRANTY ENHANCEMENT"DEALERS CALL THIS A SAFETY ISSUE. SHOULD HAVE BEEN A RECALL .BUT TO AVOID THE RECALL STIGMA THEY ISSUE AN ENHANCEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098091May 26, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL PUMP AND POSSIBLY A FAILED INVERTER. "THEY HAD NO WAY OF DETERMINING IF THE INVERTER WAS FAULTY WITHOUT FIRST REPAIRING THE OIL PUMP FOR $1200." UPON REPAIRING THE OIL PUMP, WE LEARNED THE INVERTER ($8000 REPAIR) WAS DAMAGED AND NEEDED REPAIR. THE DEALER COULD NOT EXPLAIN THIS AND HAD "NEVER SEEN OR HEARD OF SUCH A THING." FURTHER INVESTIGATION ON OUR PART, SHOWED THAT OVER 235,000 2006 AND BEYOND TOYOTA HYBRID VEHICLES HAD BEEN RECALLED FOR A FAULTY INVERTER IN 2013. WHILE OUR VEHICLE VIN DOES NOT SHOW UP ON THE RECALL LIST, WE BELIEVE WE ARE EXPERIENCING THE EXACT SAME PROBLEM. LEXUS CORPORATE IS DENYING ANY PART IN THIS AND REFUSED TO STAND BEHIND THE VEHICLE WITH ONLY 109,000 MILES AND QUICKLY CLOSED THE CASE. OUR CONCERN IS THERE ARE MORE VEHICLES OUT THERE WITH THIS ISSUE, AND THAT IT COULD BE DEADLY FOR OPERATORS AND DRIVERS. IF THE INVERTER WAS IDENTIFIED AS FAULTY ALREADY ON OVER 235,000 VEHICLES, AN EXPANDED SEARCH ON ADDITIONAL VINS NEEDS TO TAKE PLACE. LEXUS WAS VERY COMFORTABLE IN CONFIRMING THAT THEY DID NOT AND WOULD NOT STAND BEHIND THEIR VEHICLES BEYOND 100,000 MILES, AND ESSENTIALLY, IT WAS GOOD THAT OUR SON DID NOT GET INJURED, AND SORRY OUR CAR WAS ESSENTIALLY TOTALLED (VALUE OF VEHICLE IS APPROX $9000 BASED ON KELLY BLUE BOOK) FOR THE FAULTY INVERTER WHICH WAS NOT IDENTIFIED ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094165May 16, 2018
AIR BAGS, UNKNOWN OR OTHER
MY COMPLAINT IS NOT ABOUT THE AIRBAG BUT RATHER ABOUT THE DASHBOARD PROTECTING THE AIRBAG! LEXUS IS AWARE OF CRACKING DASHBOARDS IN THE RX SINCE THEY ISSUED AN EXTENDED WARRANTY TO REPLACE THESE DASHBOARDS THAT EXPIRED 05/31/2017! MY DASHBOARD DID NOT START CRACKING UNTIL APRIL 2018 AND HAS NOW STARTED CRACKING IN 5 DIFFERENT LOCATIONS IN JUST THE LAST MONTH, THREE OF WHICH ARE IN PROXIMITY TO THE PASSENGER AIRBAG. WHEN I TOOK THE CAR TO MY MECHANIC FOR AN ESTIMATE TO REPLACE THE AIRBAG HE MENTIONED THE SAFETY ISSUE WITH THE DASHBOARD DEVELOPING CRACKS IN THE AREA THAT PROTECTS THE AIRBAG. HE SAID IT WAS A SAFETY ISSUE AND RECOMMENDED THAT I CONTACT NHTSA WITH A COMPLAINT ABOUT THIS POTENTIAL SAFETY ISSUE. I PURCHASED THIS 2005 MODEL IN DEC 2004 AND IT HAS BEEN GARAGE KEPT THE WHOLE TIME SO THESE CRACKS ARE AGE RELATED NOT WEATHER RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091940May 4, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM DISAPPOINTED TO LEARN LEXUS IS UNWILLING TO REPAIR THE CAR UNDER A WARRANTY EXTENSION PROGRAM ESTABLISHED BY THE COMPANY. MY VEHICLE IS BEYOND THE 10 YEAR WINDOW ESTABLISHED BY LEXUS FOR THIS PROGRAM, YET UNDER THE 150,000 MILEAGE LIMIT. THROUGH ON-LINE RESEARCH I LEARNED LEXUS HAS BEEN AWARE OF VEHICLES WITH DEFECTIVE BRAKE ACTUATORS FOR OVER A DECADE. YET, THE COMPANY FAILED TO PROVIDE NOTIFICATION THAT WOULD HAVE ALLOWED ME TO TAKE CORRECTIVE ACTION WITHIN THE WARRANTY EXTENSION TIME PERIOD. I AM DISHEARTENED TO LEARN LEXUS WOULD ALLOW AN OWNER TO DRIVE A VEHICLE WITH A LATENT SAFETY DEFECT. AND, I DO NOT UNDERSTAND WHY LEXUS WOULD JEOPARDIZE THE QUALITY BRAND IT HAS WORKED SO DILIGENTLY TO ESTABLISH. UNDER SIMILAR CIRCUMSTANCES, HONDA HONORED AN EXTENDED VEHICLE WARRANTY ON MY CAR, TOTALLY UNRELATED TO SAFETY. THE COMPANY REPLACED A FAULTY AIR CONDITIONING COMPRESSOR, WARRANTED FOR 80,000 MILES, ON A CAR WITH 85,000 MILES WITHOUT CHARGE. HONDA SUPPORTS CUSTOMERS WITH ACTION, NOT JUST WORDS. IN MY OPINION, THEY DELIVERED ON A COMMITMENT TO CUSTOMER SATISFACTION. I WOULD HAVE EXPECTED NO LESS FROM LEXUS. I URGE LEXUS TO RECONSIDER THE COMPANY'S DECISION TO NOT REPAIR A DEFECTIVE COMPONENT ON MY VEHICLE THAT COMPROMISES MY SAFETY AND THE SAFETY OF OTHERS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088867April 18, 2018
AIR BAGS
AIRBAG DID NOT DEPLOY. WHY? SUBJECT VEHICLE IS 2013 LEXUS RX350 IMAGE #1 & #2 OF SUBJECT VEHICLE WAS CAUSED BY THE IMPACT OF VEHICLE 'A' WHICH CAUSED SUBJECT VEHICLE TO VEER INTO GUARD RAIL. IMAGE #3 IS DAMAGE TO SUBJECT VEHICLE FROM AND COLLUSION INTO GUARD RAIL. VEHICLE 'B' WAS STATIONARY HEADING EAST WITH SIGNAL ON TO MAKE LEFT TURN. VEHICLE 'A' ALSO TRAVELING EAST STRUCK VEHICLE 'B' FROM THE REAR AND SIMULTANEOUSLY STRUCK SUBJECT VEHICLE HEADING WEST CAUSING SUBJECT VEHICLE TO HIT GUARD RAIL. MY WIFE WAS OPERATOR OF SUBJECT VEHICLE. I WATCHED VIDEO OF ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11084560April 11, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE THE CONTACT'S WIFE WAS DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE COMING TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AT NHTSA.GOV, BUT FOUND NO OPEN RECALLS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT STATED THAT THE FAILURE HAD BEEN RECURRING FOR THE PAST TWO YEARS. THE FAILURE MILEAGE WAS 220,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084566April 11, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING 70 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO IMMEDIATELY RESPOND AND WAS DIFFICULT TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AND STATED THAT THERE WERE NO RECALLS CONCERNING THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE BRAKE FAILURE HAD BEEN OCCURRING RANDOMLY FOR OVER TWO YEARS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083871April 8, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE SAT IN MY DRIVEWAY OVERNIGHT DURING A HEAVY RAIN THAT TURNED INTO FREEZING RAIN. THE NEXT MORNING WHEN I WENT TO START THE CAR A WARNING CAME ON TO CHECK THE HYBRID SYSTEM. WHEN CALLED, LEXUS SAID THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP FOR INSPECTION/REPAIR. AFTER VEHICLE WAS TOWED BY FLATBED CARRIER TO THE DEALERSHIP FOR INSPECTION/REPAIR AND UNLOADED AT THE DEALERSHIP, THE VEHICLE FILLED WITH SMOKE AND LEXUS TECHNICIAN SAID LUCKILY ONE OF THE DEALERSHIP EMPLOYEES SAW THE SMOKE, LET HIM KNOW, AND HE DISCONNECTED THE HYBRID ELECTRICAL SYSTEM, AND HAD HE NOT DONE SO, IT IS HIGHLY LIKELY THE VEHICLE WOULD HAVE CAUGHT FIRE. THE WATER PENETRATION WAS DETERMINED TO HAVE COME FROM THE TOP REAR ROOF/BODY SEAM WHERE TWO PIECES OF BODY METAL JOIN. EXACTLY THE SAME SPOT ON BOTH SIDES OF THE CAR LEAKED. THERE WAS NO PREVIOUS DAMAGE OR CORROSION AT THE LOCATION OF THE LEAKS AND NO EVIDENCE OF PRIOR OR PROLONGED LEAKING. ONCE THE WATER GOT INTO THE VEHICLE, THERE WAS NOTHING TO PREVENT IT FROM GETTING TO THE HYBRID BATTERIES AND THEIR RELATED ELECTRONICS, THEREFORE ALLOWING WATER THAT GOT INTO THE BACK OF THE VEHICLE TO CAUSE THE COMPLETE FAILURE OF THE SYSTEM AND CREATE THE FIRE RISK. THIS VEHICLE HAS ALWAYS BEEN SERVICED BY THE DEALER. THERE IS NO REASON WATER SHOULD HAVE BEEN ABLE TO GET THROUGH TWO DIFFERENT BODY SEAMS THAT HAD NOT BEEN DAMAGED. MORE IMPORTANTLY, THERE SHOULD BE NO WAY THAT ANY LIQUID THAT GETS INTO THE BOTTOM OF THE VEHICLE SHOULD BE ABLE TO REACH THE HYBRID BATTERIES AND CREATE THIS DAMAGE AND THE RISK OF SYSTEM FAILURE AND FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083769April 7, 2018
UNKNOWN OR OTHER, SERVICE BRAKES, HYBRID PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083198April 4, 2018
UNKNOWN OR OTHER
TAKATA RECALL DASHBOARD IS CRACKING AND I DID NOT GET THE RECALL TO HAVE IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083253April 4, 2018
ENGINE, ELECTRICAL SYSTEM, STEERING
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082305March 31, 2018
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
MY VEHICLE WAS IN MOTION AND FAILED TO PROPERLY BREAK WHICH THEREFORE ENDED HITTING AN OLDER MODEL BMW AT APPROX 45MPH. THE AIRBAGS INFLATED SENDING SOME TYPE OF METAL SHARDS TO MY RIGHT LOWER ABDOMEN THAT RESULTED IN MASSIVE BLEEDING. *TT *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11079583March 15, 2018
ENGINE, POWER TRAIN
OIL COOLER HOSE COMPLETE RUPTURE WHILE DRIVING 55 MPH, NO OIL LIGHT ILLUMINATED. LESS THAN A MINUTE LATER ALL OIL DRAINED OUT, BLUE FIRE BALL IGNITED OUT BACK OF CAR & ENGINE FROZE UP HAVING CATASTROPHIC CONSEQUENCES. THANKFULLY MY DAUGHTER WAS NOT INJURED ONLY STRANDED. HOWEVER CAR IS DEAD. 8 YEARS OF REGULARLY MAINTENANCE SERVICING AT THE LEXUS DEALERSHIP & BUYING A NEW LEXUS, NO ONE EVER MENTIONED THIS OIL COOLER HOSE DEFECT ISSUE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078703March 12, 2018
LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED THAT THE BLIND SPOT DETECTION FEATURE INTERMITTENTLY FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. LEXUS OF CONCORD (2001 MARKET ST, CONCORD, CA) DETERMINED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,893.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076837March 8, 2018
AIR BAGS
COMPLAINT TO [XXX] AT LEXUS OF PALM BEACH WAS A CRUMBLING DASHBOARD THAT IS ACCUMULATING AN UNIDENTIFIED WHITE POWDER AROUND THE BROKEN EDGES. CASE #[XXX] AT LEXUS, I SPOKE WITH [XXX] , CASE MANAGER WHO TOLD ME LEXUS WILL NOT INVESTIGATE THIS BECAUSE THE DASH REPLACEMENT WAS A WARRANTY ENHANCEMENT AND NOT A SAFETY ISSUE. IT IS MY IMPRESSION THAT AN UNKNOWN SUBSTANCE, POSSIBLY A SUBLIMATING AIRBAG CHEMICAL, IS EXUDING INTO THE PASSENGER COMPARTMENT IS INDEED A SAFETY ISSUE. I DO NOT KNOW IF THIS MATERIAL IS EITHER TOXIC OR FLAMMABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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