Lexus RX Complaints

1,341 consumer complaints on file.

#11182038February 22, 2019
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING FROM FLORIDA TO FAIRFAX, CA THE VEHICLE STALLED ~10 TIME UNEXPECTEDLY WITH LOSS OF POWER BRAKES AND POWER STEERING, MAKING A VERY DANGEROUS SITUATION. THE "CHECK HYBRID SYSTEM AND CHECK VSC SYSTEM" SHOWED ON THE DASH. CLEARING THE CODES RESTARTED THE VEHICLE. I STOPPED IN DENVER, CO AT KUNI LEXUS OF GREENWOOD VILLAGE, WHOM ROAD TESTED THE VEHICLE FOR 30 MILES BUT WERE UNABLE TO DUPLICATE THE FAULT. OBDII DTC P3105 WAS READ ON MY SCANNER BEFORE ARRIVAL. I HAVE RESEARCHED THE FAILURE MORE AND FOUND OUT ON LEXUS TIS SYSTEM; ON 01/15/2014, LEXUS OF MIAMI CLAIMED TO HAVE COMPLETED SAFETY RECALL 13V396000 (INTELLIGENT POWER MODULE (IPM) SOLDER FAILURES) BUT THEY ONLY DIAGNOSED SOME OTHER PROBLEMS AND DID NOT HAVE TIME TO PERFORM THIS RECALL, NEITHER DID THE INFORM ME OF IT! I STOPPED AT LEXUS OF TACOMA AT FIFE, WA AND THEY DENIED DIAGNOSIS DUE TO MINOR BODY DAMAGE ON THE REAR QUARTER PANEL WHERE THEY CLAIM WATER CAME IN. THIS IS NOT THE LOCATION OF WATER INTRUSION! THE LOCATION IS DUE TO BODY SEAM CRACKS ABOVE THAT PLAIN OF THE QUARTER PANEL DAMAGE, NEAR THE REAR GATE STRUTS AND HINGES (SEE L-SB-0019-09), BUT THEY WOULDN'T LOOK AT THAT EITHER AND TOLD ME TO GO TO THEIR SUBLET BODY SHOP WHERE THE MANAGER AGREED WITH ME THAT THE WATER LEAKS INTO THE HIGH VOLTAGE BATTERY PACK/CONTROLLER AREA WAS FROM THE L-SB-0019-09 AND NOT THE QUARTER PANEL AREA. I SEALED UP ALL POSSIBLE WATER INTRUSION AREAS AND DISASSEMBLED THE HV BATTERY PACK AREA TO SEE HOW MUCH AND WHERE THE WATER WAS (MANY PHOTOS) AND DRY IT OUT WITH SEVERAL DAYS OF SUNSHINE HERE IN FAIRFAX, CA. I INFORMED LEXUS CORP ABOUT THE RELATIVE RECALL/SB AND THEY DENIED TO COMPLETE IT! THE VEHICLE IS BACK TOGETHER AND I AM WAITING ON YOUR RESPONSE. I CAN BE REACHED BY EMAIL (I DON'T CARRY A CELL PHONE) THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175800February 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
MY 2006 LEXUS RX400H THAT I JUST PURCHASED A FEW MONTHS AGO FROM A LOCAL DEALER (ONE OWNER PRIOR) HAS SHUT DOWN GOING DOWN OUR MOUNTAIN. TAKING MY BOYS TO SCHOOL IT JUST STOPPED IN THE MIDDLE OF THE ROAD AS WE COASTED DOWN OUR MOUNTAIN, AND THE BRAKES JUST STOPPED WORKING. I WAS ABLE TO COAST INTO MY NEIGHBORS' DRIVEWAY AND BARELY ABLE TO USE MY BRAKES. THEY DIDN'T WORK WHEN THE HYBRID LIGHT CAME ON. EXTREMELY SCARY! IT HAPPENED A FEW TIMES PRIOR TO THIS IN THESE LAST FEW MONTHS, BUT I WAS ABLE TO GET IT STARTED AGAIN PREVIOUSLY. IT'S NOW A BRICK WITH A DASHBOARD OF LIGHTS! I AM BEING TOLD BY LEXUS THIS HAS NOTHING TO DO WITH THE INVERTER RECALL AND IN FACT, THEY CLAIMED THAT THEY ALREADY REPLACED IT PRIOR TO MY OWNERSHIP A FEW MONTHS BACK, REPLACED IN 2012, LATER TO FIND OUT THAT WAS NOT TRUE. I HAVE THE SERVICE RECORDS FROM THE FIRST OWNER. I NEED TO KNOW WHAT IS WRONG WITH MY CAR. IT HAD TO BE TOWED FROM MY NEIGHBOR'S HOME ABOUT 500 FEET DOWN OUR MOUNTAIN, BACK UP TO OUR HOME ABOUT 500' BACK UP. THIS IS A SAFETY ISSUE THAT WAS EITHER NOT RECALLED OR NEEDS TO BE FIXED AGAIN AFTER THE RECALL. PLEASE GIVE ME SOME ADVICE. I WILL HAVE TO HAVE IT TOWED TO THE MECHANICS WHEN THEY OPEN. SOME PHOTOS OF MY DASH, ANY SUGGESTIONS? LEXUS NEEDS TO PAY FOR THESE REPAIRS. THIS IS A SEVERE SAFETY ISSUE! THANK GOD I WAS ABLE TO COAST INTO MY NEIGHBOR'S DRIVEWAY. I CAN'T IMAGINE HAD THIS HAPPENED ON THE HIGHWAY IN TRAFFIC. I CAN'T BELIEVE THAT LEXUS WILL NOT STAND BEHIND THIS SAFETY ISSUE AND I AM DEEPLY CONCERNED FOR THE SAFETY OF MY FAMILY. PLEASE REOPEN THIS CASE AND INCLUDE MY VIN NUMBER IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172657January 28, 2019
ELECTRICAL SYSTEM
AS PER LEXUS DEALERSHIP, THE ELECTRICAL WIRES WERE CHEWED BY RODENTS WHILE PARKED IN THE DRIVEWAY. AFTER READING ABOUT THIS ON THE INTERNET, IT APPEARS THAT THIS IS A CONSISTENT PROBLEM WITH LEXUS VEHICLES BECAUSE OF THE USE OF SOY BASED ELECTRICAL WIRES WHICH THE RODENTS ARE ATTRACTED TO. NONE OF MINE OR ANY OTHER VEHICLE IN THE NEIGHBORHOOD HAVE BEEN AFFECTED BY RODENTS, EXCEPT FOR THIS 2019 MODEL AND IT HAPPENED THE VERY FIRST TIME THAT IT WAS NOT USED FOR MORE THAN A COUPLE OF DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172383January 27, 2019
SERVICE BRAKES
I WAS DRIVING LAST MONTH (APPROX 1,07000 MILES) AND ALL OF A SUDDEN MY DASHBOARD DISPLAY HAD LIGHTS AND FLASHING MESSAGES THAT SAID THERE WAS AN ABS BRAKE MALFUNCTION. I DROVE IT THE LOCAL TOYOTA DEALER (ROYAL PALM BEACH, FLORIDA) AND THEY GOT THE ERROR CODE C 1391 ABNORMAL LEAK IN ACCUMULATOR PUMP AND THEY WANT THE ABS ACTUATOR REPLACED. MY 100K TOYOTA/LEXUS EXTENDED WARRANTY IS EXPIRED AND I AM LEFT WITH NO OPTIONS. I SENT THE COMPLAINT TO LEXUS AND THEY REPLIED BACK AND ASKED ME TO TAKE IT TO THE LOCAL LEXUS DEALERSHIP FOR THE DIAGNOSIS, AFTER SPENDING $350 FOR DIAGNOSIS IN TOYOTA AND LEXUS, ITS THE SAME ISSUE ABS ACTUATOR FAILED AND IT WILL COST ME $3720 TO FIX IT. ALSO, DURING ABS DIAGNOSTIC TESTING AT LEXUS DEALER @ WEST PALM BEACH, THE CAR FAILED TO START AND WAS IN THE DEALERS LOT FOR 2 DAYS BEFORE THEY FIXED THE ISSUE (REPLACED SOME COMPUTER). LEXUS OFFERED ME $1000 AS PARTIAL PAYMENT TO FIX THE ABS ISSUE, AND AS SOON AS I STARTED TALKING ABOUT FILING A COMPLAINT WITH NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) , THEY RESCINDED THE OFFER AND SENT ME A EMAIL STATING THAT I AM FREE TO REPORT TO NHTSA. I WAS WONDERING HOW MANY LEXUS OWNERS TOOK PARTIAL PAYMENT TO FIX ABS AND NOT REPORT IT? DID LEXUS REPORT ALL THOSE CASES TO NHTSA ? I DOUBT SO! I THINK THIS IS CUSTOMER SAFETY ISSUE AND SHOULD BE INVESTIGATED BY NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AND A RECALL ISSUED FOR LEXUS ABS. I COULDN'T BELIEVE THAT A WELL ENGINEERED CAR LIKE THE LEXUS WOULD RISK CUSTOMER SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166645January 12, 2019
SERVICE BRAKES
TAKATA RECALL ABS, VSC, AND BRAKE LIGHTS ARE ON. FOUND BRAKE ACTUATOR FAILING NEEDS TO REPLACE. I WAS ON THE HIGHWAY AND THE BRAKE PEDAL WAS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163711December 27, 2018
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
I WAS TRAVELING ON INTERSTATE I - 5 IN PORTLAND, OREGON, AVERAGE SPEED OF 60 MILES PER HOUR WHEN MY BACK REAR TRUNK GLASS SHATTERED AND CONTINUE TO BREAK IN LITTLE PIECES. BECAUSE I WAS TRAVELING ON THE HIGHWAY , II RULED OUT ANY MALICIOUS ACT, JUST THE WINDOW SHATTERING FOR KNOW REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162298December 18, 2018
EXTERIOR LIGHTING
2007 RX350. CONDENSATION IN PASSENGER SIDE HEADLIGHT. THEY ISSUED A "WARRANTY ENHANCEMENT" TO AVOID A CLASS ACTION LAWSUIT. THAT PROGRAM HAS EXPIRED AND THEY TELL YOU, "OH WELL, PAY US 2100.00 IF YOU WANT HEADLIGHTS THAT WORK"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152656November 19, 2018
ELECTRICAL SYSTEM, ENGINE
CHECK HYBRID SYSTEM LIGHTS CAME ON AND THE VEHICLE FAILED TO START. THIS IS THE SECOND OCCURRENCE. THE INVERTER WAS REPLACED FOLLOWING THE FIRST OCCURRENCE IN 2011. THE VEHICLE WAS MOVING DURING THE FIRST OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152275November 18, 2018
ENGINE, UNKNOWN OR OTHER
MY OIL LINE BURST ON MY LEXUS RX 350 SUV AND CAUSED SEVERE ENGINE DAMAGE AS A RESULT. THIS IS A VERY LARGE LEAK WHICH COVERS THE GROUND, ENGINE, AND UNDERCARRIAGE. IF THE OIL LINE RUPTURES WHILE DRIVING, THE LOW ENGINE OIL MESSAGE AND ENGINE OIL PRESSURE WARNINGS WILL ILLUMINATE (WHICH IT DID NOT, NO WARNING, NO ILLUMINATION OF LIGHTS) AND WILL RESULT IN COMPLETE ENGINE FAILURE DUE TO OIL STARVATION.THERE WAS NO WARNING LIGHTS AHEAD OF TIME AND THEN ALL THE WARNING LIGHTS WENT OFF AT THE SAME TIME WHEN I CAME OUT OF THE STORE TO START THE CAR, AND IT WAS TOWED IMMEDIATELY TO A SERVICE CENTER AND WAS NOT DRIVEN WHEN THE PANEL LITE UP (THE WHOLE PANEL ILLUMINATED WITH WARNINGS IN EVERY CATEGORY WITH NO WARNING TO INCLUDE TIRE PRESSURE, OIL LIGHT, ENGINE LIGHT, BATTERY LIGHT, AIR BAG, SRS, MASTER LIGHT, BRAKE LIGHT, POWER STEERING LIGHT, ELECTRIC CHARGING SYSTEM LIGHT). THE CAR HAS NO DAMAGE TO THE UNDERCARRIAGE INDICATING THIS COULD NOT BE THE CAUSE. THE MECHANIC REPORTS A DEFECT IN THE OIL LINE/PUMP, IT CRACKED AND SHOULD NOT HAVE. THEY ARE REPORTING A VERY LARGE LEAK THAT WOULD HAVE OCCURRED THUS DAMAGING THE ENTIRE ENGINE VERY QUICKLY. WITH A RUPTURE OF THIS MAGNITUDE NO OIL TO THE ENGINE, THE ENGINE WILL BE IRREPARABLY DAMAGED, YOU CANNOT JUST REPLACE . YOU CANNOT REPAIR SUCH A MASSIVE OIL LEAK WITHOUT WARNING BECAUSE THE DAMAGE CAN BE DONE IMMEDIATELY WITH SUCH A SEVERE LOSS SO SUDDENLY. I NEVER RECEIVED A RECALL NOTICE REGARDING THIS ISSUE. THE ONLY WAY TO FIX IT IS TO REPLACE THE ENGINE. THIS IS A CATASTROPHE ON A CAR THAT IS IN PERFECT CONDITION, WELL MAINTAINED FOR ALL SERVICES WITH ONLY 77,000 MILES ON IT. VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144641November 1, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER ABOUT 7 SECONDS THE BRAKES FUNCTIONED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735 (516)-795-7600) WHERE A DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE BRAKE ACTUATOR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139529October 10, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICICLE SHOT FORWARD GAINING SPEED WITH BRAKES FULLY APPLIED WHCH DID NOT ENGAGE THE BRAKE OVERRIDE OF ACCELERATION. RAN THROUGH THE GARAGE DOOR GAINING SPEED THEN COLLIDED WITH THE GARAGE BACK WALL. THERE WAS NO CONTROL OF THE VEHICLE. THE ADJACENT KITCHEN WALL COLLAPSED WHICH MOVED THE REFRIGERATOR FORWARD TRAPPING OUR TWO FRIENDS BETWEEN IT AND THE KITCHEN CABINETS ON THE PARALLEL WALL. THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THE BLACK BOX INDICATED THE CAR HIT THE GARAGE WALL AT ABOUT 17 MPH. BLACK BOX SHOWED FULL THROTTLE AND TOTAL APPLICATION OF BRAKES. CAR WAS TOTALLY OUT OF CONTROL AND PRODUCED HORRIFYING RESULTS. ONE OF OUR FRIENDS LAPSED INTO A COMA THAT NIGHT AND WAS TAKEN OFF LIFE SUPPORT A WEEK LATER. THE OTHER FRIEND IS IN REHAB AFTER SUFFERING A BROKEN FEMUR, A BROKEN PELVIS, AND SEVERAL BROKEN RIBS. THERE IS NO DOUBT IN OUR MINDS THAT THE CAR WAS AT FAULT AND HAVE NOTED THAT MANY LEXUS VEHICLES HAVE EXPERIENCED WHAT WE HAVE LEARNED IS SUDDEN UNINTENDED ACCELERATION. THE FACT THAT THE AIR BAGS DID NOT DEPLOY AND AT A SPEED EXCEEDING THE NHTSA STANDARDS IS ANOTHER SERIOUS ISSUE WITH THE LEXUS. WE ARE HORRIFIED ABOUT THIS EVENT THAT HAS HAD SUCH TRAGIC CONSEQUENCES. PLEASE NOTE THIS OCCURED IN A RESIDENTIAL NEIGHBORHOOD.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#11133120October 3, 2018
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE ABS, BRAKE SYSTEM, AND SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (3100 SPUR 482, IRVING, TX 75062, (972) 721-0500) WHERE THE CONTACT WAS INFORMED TO IGNORE THE FAILURE AND TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,068.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131114September 25, 2018
ENGINE
SOME HOW THE OIL WAS LEAKING ,I DON T KNOW WHY?LUCKY ME I WAS AT HOME DOING THE YARD WORK WHEN I SAW THIS MASSIVE OIL LEAKING ON MY DRIVE WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130908September 24, 2018
ELECTRICAL SYSTEM
SOMETHING IN THE DASHBOARD CONSOLE BY THE RADIO HAS OVERHEATED, MELTING THE AC VENT ON THE FRONT PASSENGER SIDE. LITTLE FLECKS OF PLASTIC STARTED BLOWING OUT OF THE VENT, AND WHEN I LOOKED INSIDE THE VENT, I COULD SEE WHERE THE LOUVERED PIECES ARE MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130926September 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
ABS BRAKE LIGHT, TRACCIN LIGHT, NO POWER BRAKE, MY CARO HAS 90,996 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123572August 30, 2018
STRUCTURE:BODY
REAR LIFTGATE CLOSES IN THE WINTER TIME WITHOUT WARNING. NO PROBLEM IN WARM MONTHS. HAD COMPLAINED OF THIS ISSUE SINCE I OWNED THE CAR AND WAS ADVISED BY LEXUS DEALER THAT THIS HAPPENS IN THE WINTER. FOR THE MOST PART I WAS ABLE TO CATCH IT BECAUSE IT STARTS BEEPING NOW IT JUST SHUTS AND FELL ON ME WHEN I WAS LOADING GROCERIES AT THE SUPERMARKET. THE PROBLEM APPEARS TO BE AN ISSUE WITH THE STRUTS BECAUSE THE SAME PROBLEM ALSO HAPPENED WITH THE HOOD WHEN I WAS GETTING A JUMP WHEN THE CAR WAS PARKED IN MY DRIVEWAY. LEXUS OFFERED TO PAY FOR THE HOOD STRUTS BUT NOT REAR LIFT GATE. THE ONLY TIME THE HOOD IS OPEN IS WHEN IT'S AT LEXUS FOR SERVICE SO THAT IS NO HELP TO ME.I NO LONGER USE MY TRUNK IN THE WINTER. LEXUS SHOULD MAKE PEOPLE AWARE OF THIS ISSUE. I DON'T HAVE THE DATE BUT LEXUS SHOULD HAVE IT ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120486August 16, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
DRIVING DOWN I-85S IN BETWEEN MORELAND AND GRANTVILLE, GA MY CAR MADE A THUMP SOUND AND THEN CUTOFF. I PULL THE CAR TO THE SIDE OF THE INTERSTATE TO SEE WHY IT CUT OFF. I EXITED THE CAR WITH MY PASSENGERS AND WE NOTICED SMOKE FROM THE ENGINE AREA. THE NEXT THING WE NOTICE IS THAT THE CAR CAUGHT FIRE AND WENT UP IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119726August 13, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115156August 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114248July 28, 2018
ENGINE
THE OIL COOLING LINE IN MY 2007 RX 350 FAILED WITHOUT WARNING, CAUSING ALL OIL TO BE LOST FROM THE ENGINE AND CATASTROPHIC ENGINE DAMAGE. I WAS ON A HIGHWAY DRIVING APPROXIMATELY 60 MPH WHEN THIS OCCURRED WITHOUT WARNING. THE ENGINE CEASED AND WAS COMPLETELY RUINED WITH ONLY 110,000 IN MILEAGE. I DID NOT RECEIVE NOTICE OF ANY RECALL RELATED TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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