Lexus RX Complaints

1,341 consumer complaints on file.

#11241031August 1, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WHICH CAUSED THE VEHICLE TO CRASH INTO A WALL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS STILL WAITING TO BE REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. PIIR = Y. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240877July 31, 2019
ENGINE
THE VVT-I OIL LINE ON MY LEXUS RX350 BURST WHILE DRIVING ON A HIGHWAY. IT WAS A VERY LARGE LEAK WHICH COVERED THE GROUND, ENGINE, AND UNDERCARRIAGE. THE LOW ENGINE OIL MESSAGE AND ENGINE OIL PRESSURE WARNINGS CAME ON WHEN IT HAPPENED. COMPLETE LOSS OF OIL AND NO VISIBLE OIL ON THE DIP STICK. AFTER LOOKING ONLINE AND TALKING WITH THE MECHANIC THIS IS A KNOWN DEFECT WITH THE PART THOUGH I DON'T SEE ANY RECALL FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240941July 31, 2019
UNKNOWN OR OTHER
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A CITY STREET, APPROXIMATELY 40 MPH, IN A STRAIGHT LINE, ON SMOOTH PAVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235029July 26, 2019
STEERING
DRIVING VEHICLE ON LOCAL ROAD ~30 MPH AND SUDDEN/COMPLETE STEERING FAILURE. P/S LIGHT THEN ILLUMINATED AND EFFORT REQUIRED TO STEER VEHICLE IS BEYOND MOST PEOPLE'S STRENGTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235202July 26, 2019
POWER TRAIN
3.5 L ENGINE HAS PROBLEMS WITH OIL COOLING PIPE/HOSE. IT LEAKS OIL EVERY 4 TO 5 YEARS. DANGER IS EMPTYING THE MOTOR OIL WITHOUT NOTICE. ONE CAN EASILY BURN THE ENGINE IF GONE UNNOTICED. AND GET STRANDED ANYWHERE WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233982July 22, 2019
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 LEXUS RX450H. THE CONTACT STATED THAT THE PASSENGER DOOR WOULD NOT LOCK MANUALLY OR WITH THE VEHICLE REMOTE. THE DOORS WOULD ALSO NOT LOCK WHEN THE VEHICLE WAS IN DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233390July 19, 2019
HYBRID PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, DRIVING ON AN INCLINE, OR MAKING TURNS, THE VEHICLE STALLED INTERMITTENTLY. IN ADDITION, THE CHECK ENGINE, HYBRID CHECK, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO TREASURE COAST LEXUS (LOCATED AT 5121 US-1, FORT PIERCE, FL 34982, (772) 460-0000) WHERE THE TECHNICIAN CLEANED THE MASS AIR FLOW SENSOR, CLEARED THE FAILURE CODES, AND TEST DROVE THE VEHICLE IN CHECK MODE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS EXPECTED. THE DEALER SWAPPED THE CIRCUIT OPEN RELAY WITH THE IGNITION RELAY TO ELIMINATE THE RELAY AS THE FAILURE. THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURES, BUT THERE WAS NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232212July 16, 2019
ENGINE
LEXUS RX350 HAD A SLIGHT GRINDING NOISE AT AROUND 43,000. IT WAS NOT VERY CLEAR INITIALLY ESPECIALLY WHEN THE AC WAS ON. NOW AT 76,000 MILES, THE NOISE IS VERY LOUD AND LEXUS SAID IT IS THE WATER PUMP SLOWLY GOING BAD. NOW THE CAR, AFTER 70,000 MILES IS OUT OF WARRANTY. I HAVE SEEN REPORTS ONLINE WITH COMMON BEARINGS FAILURE ON TOYOTA/LEXUS WATER PUMPS. I WOUNDER IF THIS IS A SYSTEMIC ISSUE GIVEN THE WELL KNOW RELIABILITY OF THE LEXUS BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229830July 6, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223105June 28, 2019
WHEELS
WHILE DRIVING ON A CITY STREET, THE CABLE HOLDING THE SPARE TIRE (SPARE TIRE CARRIER PART #51900-0E012) UNDER THE CAR, BROKE AND SPARE TIRE AND ACCESSORIES FOR IT FELL INTO STREET INTO TRAFFIC CREATING A HAZZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222036June 24, 2019
ELECTRICAL SYSTEM, ENGINE
I RECENTLY INCURRED A A $2900 REPAIR BILL FOR RODENT DAMAGE TO MY KNOCK SENSOR WIRE HARNESS ON MY 2017 LEXUS RX 450H. (MILEAGE 13,000). IT WAS NOT COVERED UNDER WARRANTY. THE WIRING INVOLVED HAS A SOY BASED COATING. THIS COATING MAKES IT A FOOD SOURCE FOR 'CRITTERS '. THE REPLACEMENT WIRING HAS THE SAME COATING MAKING THE CHANCES OF THIS HAPPENING AGAIN EXTREMELY HIGH. THE CAR IS GARAGED WITH PERIODS OF OUTDOOR TIME. WHEN I ASKED THE SERVICE MANAGER HOW TO PREVENT THIS FROM HAPPENING AGAIN I WAS TOLD TO SPREAD MOTHBALLS ON THE DRIVEWAY AND GARAGE FLOOR AND TO STUFF BOUNCE DRYER SHEETS IN THE ENGINE COMPARTMENT. SERIOUSLY!!!! NEEDLESS TO SAY I AM CONCERNED ABOUT THIS HAPPENING AGAIN. HOW MANY OTHER LEXUS/TOYOTA OWNERS HAVE EXPERIENCED THIS PROBLEM? I WOULD HOPE THERE WOULD BE A BETTER SOLUTION THAN MOTHBALLS AND DRYER SHEETS. LEXUS RESPONDED WITH AN 'APOLOGY ' BUT NO MONETARY ASSISTANCE AND STATED THAT THERE ARE NO CURRENT RECALLS FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209029May 21, 2019
SERVICE BRAKES
STARTED NOTICING "BURPING" NOISE WHEN I PRESSED ON BRAKES FROM ENGINE BAY, THEN LATER I NOTICED CONTINUOUS CLICKING SOUND COMING FROM FRONT PASSENGER ENGINE BAY AFTER I WOULD TURN OFF ENGINE COMPLETELY. AS LATER TIME WENT BY THE CLICKING SOUND WOULD GET LONGER AND CONSISTENT. I ALSO EXPERIENCED THAT THE VEHICLE WOULD "LUNGE" FORWARD WHEN I WOULD START THE ENGINE AND INITIALLY SHIFT THE VEHICLE INTO DRIVE POSITION AND HAVE TO PUMP THE BRAKE PEDAL TO COMPLETELY STOP. THATS WHEN UPON FURTHER RESEARCH ONLINE I FOUND A "WARRANTY ENHANCEMENT" FROM TOYOTA REGARDING BRAKE ACTUATOR BEING REPLACED. BUT TOYOTA PUT A 10-YEAR EXPIRATION ON THE WARRANTY SO MY VEHICLE DIDN'T QUALIFY BY 6 MONTHS! TOYOTA NEVER MADE AWARE OR REACHED OUT TO THEIR REGISTERED CLIENTS OF THIS DANGEROUS RECALL THAT IS $3,000.00 TO REPLACE. I WAS INFORMED THAT WHEN THE BRAKE ACTUATOR COMPLETELY GOES BAD THAT STOPPING THE CAR WILL BE ALMOST IMPOSSIBLE TO STOP FOR THE AVERAGE DRIVER AS THE BRAKE ACTUATOR APPLIES NEEDED BRAKE FLUID PRESSURE TO ALL FOUR BRAKE CALIPERS TO SLOW THE VEHICLE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207422May 14, 2019
ENGINE
HIGH PRESSURE ENGINE OIL COOLER HOSE RUPTURED CAUSING AN IMMEDIATE LOSS OF ALL ENGINE OIL AND STRANDING MY GRANDDAUGHTER IN THE OUTBACK. THE VEHICLE WAS BEING DRIVEN ON A COUNTY HIGHWAY IN THE COUNTRY. THE VEHICLE WAS IN MOTION WHEN THE RUPTURE OCCURRED. IT APPEARS THAT LEXUS IS AWARE OF THIS PROBLEM BUT DID NOT CONTACT ME NOR APPLY THE WARRANTY EXTENSION FOR MY CASE. I FEEL A RECALL IS WARRANTED DUE TO THE ABRUPT FAILURE OF THE HOSE, ENGINE DAMAGE CAUSED, AND THE LIKELY HOOD OF BEING STRANDED IN THE MIDDLE OF NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206925May 10, 2019
AIR BAGS:SIDE/WINDOW, AIR BAGS, STRUCTURE:BODY
I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYED. I'VE INCLUDED THE ACCIDENT REPORT (POOR QUALITY SCAN BUT STILL READABLE), AND PHOTOS. THE ACCIDENT REPORT SAYS THAT MY CAR WAS GOING APPROXIMATELY 15 MPH BUT I'M PRETTY SURE THAT I WAS AT A COMPLETE STOP BY THE TIME SHE HIT ME. WE'RE CURRENTLY AT $22K DAMAGE AND CLIMBING. WITH THE LOCATION OF THE IMPACT, IT'S UNCLEAR TO ME WHETHER THE AIR-BAGS SHOULD HAVE DEPLOYED. IF YOU LOOK AT THE FRONT FACING PHOTO, YOU CAN SEE THAT THE BUMPER AND QUARTER PANEL DID NOT POP BACK OUT AND RETAINED THE SHAPE OF THE IMPACT. THIS SHOULD GIVE YOU AN IDEA OF HOW FAR THE IMPACT SHOVED THINGS IN. THE WHEEL WAS HIT TOO, WHICH DAMAGED SUSPENSION AND STEERING. MY VIN WAS NOT INCLUDED IN THE RECALL. SHOULD IT HAVE BEEN?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11206577May 9, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204202April 28, 2019
AIR BAGS
TAKATA RECALL" I PURCHASE A USED 2007LEXUS RX 350 AND I DISCOVER THAT IT HAS AIRBAG PROBLEM. THE LIGHT IS ALWAYS ON WHEN I AM DRIVING AND I CHECKED TO SEE IF THERE IS ANY RECALL ON THE CAR BUT NONE. I NEED THIS AIRBAG ISSUE AND ANY OTHER ISSUES TO BE FIXED. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197208April 18, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE CONTACT FELT AN ABNORMAL VIBRATION IN THE BRAKE PEDAL. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED AND ADDITIONAL DISTANCE WAS NEEDED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO RICK HENDRICK TOYOTA SANDY SPRINGS (LOCATED AT 6475 ROSWELL RD, ATLANTA, GA 30328, (404) 476-3921) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THERE WAS A WARRANTY EXTENSION FOR THE ABS, BUT IT EXPIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196835April 17, 2019
POWER TRAIN
THE COOLANT LEAKED IN MY GARAGE. ENGINE MAKING SOME NOISES WHILE THE CAR IS STATIONARY. DIAGNOSED AS HAVING A BAD WATER PUMP CAUSING A COOLANT LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191199March 24, 2019
UNKNOWN OR OTHER
THE LEATHER ON THE DASHBOARD BREAKS OFF IN PIECES. CAN'T ATTACH ANYTHING TO IT, SUCH AS CELL PHONE HOLDER. LEATHER ON DASHBOARD JUST TEARS RIGHT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182896February 27, 2019
SEAT BELTS
THE DRIVER SEATBELT GETTING TIGHT. IT IS HARD TO PULL OUT AND HARD TO WITHDRAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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