Lexus RX Complaints

1,341 consumer complaints on file.

#11258677September 28, 2019
STEERING
MY 2009 LEXUS RX350 HAS 84000 MILES ON IT AND I HAVE JUST FOUND OUT THAT THE RACK AND PINION IS LEAKING OIL. THE CAR HAS BEEN WELL TAKEN CARE OF AND CAREFULLY DRIVEN SINCE IT WAS BOUGHT BRAND NEW SO IT IS A SURPRISE. AFTER SEARCHING ONLINE, IT TURNS OUT IT IS A VERY COMMON PROBLEM AND A SAFETY ISSUE. A LOT OF PEOPLE HAVE VOICED THEIR CONCERN WHILE LEXUS HAS NOT RECALLED THIS 2009 MODEL AS THEY HAVE DONE FOR 2008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258776September 28, 2019
AIR BAGS, STRUCTURE:BODY
HOW CAN I CONFIRM THAT MY AIRBAG LIGHT HAS NOT BEEN DISABLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257513September 23, 2019
TIRES
TL* THE CONTACT OWNS A 2013 LEXUS RX 350 EQUIPPED WITH COOPER MASTERCRAFT TIRES, SIZE: 235/16R18 (NA). WHILE DRIVING 50 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE TIRES AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO NEW COUNTRY LEXUS OF WESTPORT (1317 POST RD E, WESTPORT, CT 06880, (203) 255-1531) WHERE IT WAS DIAGNOSED THAT THE TIRE THREAD WAS SEPARATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256891September 20, 2019
UNKNOWN OR OTHER
OIL COOLING LINE BUSTED AND COMPLETELY EMPTIED OIL ALL OVER THE ROAD WHILE DRIVING. WAS MAKING LOUD NOISES AND HAD TO COME TO A COMPLETE STOP AND PULL OVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256477September 18, 2019
SERVICE BRAKES
I WAS DRIVING AT APPROXIMATELY 40 MILES PER HOUR AND BEGAN BREAKING BEHIND TRAFFIC AT A STOP LIGHT. I WAS PRESSING DOWN ON THE BRAKE PEDAL AS HARD AS I COULD, THE TIRES BEGAN TO GRIND AND I COULD HEAR AND FEEL THE ENGINE REVVING BECAUSE THE CAR WAS TRYING TO ACCELERATE FORWARD. WHEN THE CAR WAS FAILING TO COME TO A COMPLETE STOP, I PUT THE CAR IN THE "PARK" GEAR. THE CAR QUICKLY CORRECTED WHAT WAS GOING WRONG. THIS WAS THE THIRD OCASSION AND MOST SEVERE. IT'S BEEN MORE THAN TWO YEARS OR SO SINCE THE FIRST TWO OCCURRENCES. I REPORTED THE FIRST TWO INSTANCES, WHEN I TOOK MY CAR IN TO LEXUS FOR REGULAR MAINTENANCE SERVICE. THEY DIDN'T FIND ANY DEFECT. THE FIRST OCCASIONS, I WAS ON A PARKING LOT DRIVING SLOWLY LOOKING A PLACE TO PART AT A RETAIL ESTABLISHMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256531September 18, 2019
ENGINE
WHILE DRIVING UNDER 30 MPH. LIGHTS CAME ON FROM THE DASHLIGHTS CAME ON PROMPTING LOW FUEL PRESSURE. SHORTLY AFTER, WEIRD NOISE COMING FROM ENGINE PULLED OVER TO CHECK UNDER THE HOOD. SEEN A LOT OF OIL LOST. HAD THE CAR TOWED TO LEXUS DEALERSHIP AND IDENTIFIED THAT IT WAS HTE ENGINE OIL COOLER PIPE. THIS WAS A KNOWN PROBLEM WITH TOYOTA/LEXUS. WAS TOLD THAT THERE WAS A CAMPAIGN TO ADDRESS THE ISSUE BUT IS EXPIRED BY 10 WEEKS. :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256540September 18, 2019
VEHICLE SPEED CONTROL
ON SEPTEMBER 18,2019 @~12PM WHILE PARKING MY 2007 LEXUS RX 350 DRIVING AT VERY LOW SPEED <5 MPH THE VEHICLE SUDDENLY ACCELERATED HOPPED A CURB AND I WENT INTO THE ROAD. THANKFULLY I DIDN'T CRASH OR HIT ANYONE. MILEAGE AT TIME WAS 52549. I READ ON HERE OTHER PEOPLE HAD SIMILAR ISSUES. I DIDN'T SEE ANY RECALLS FOR THIS PROBLEM ON MY VEHICLE. MY FLOOR MATS ARE NO WHERE NEED THE GAS PEDAL. THE MATS ARE LOCKED IN PLACE BY THE PIN. THEY DON'T MOVE. I PLAN TO TAKE THE CAR TO LEXUS DEALERSHIP. THEY MUST BE AWARE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255393September 13, 2019
ENGINE
SEVER OIL LEAK AND ENGINE STOP AND SMOKE STARTED COMING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11255440September 13, 2019
ELECTRICAL SYSTEM
THE TRUNK LATCH RUBBER BOOT MELTED. POSSIBLE ELECTRICAL ISSUE. THE RUBBER FEELS LIKE SOFT TAR & LEAVES MARKS THAT ARE QUITE DIFFICULT TO WASH OFF. CAR LOCATION IS NOT ONE OF THE HOTTER STATES. LOOKS LIKE A MALFUNCTION OF ELECTRICAL WIRES...BEHICLE WAS STATIONARY WHEN DISCOVERED, NOT POSITIVE IF OCCURRED WHILE IN MOTION OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255034September 12, 2019
UNKNOWN OR OTHER
ON SEPTEMBER 11,2019, AT ABOUT 4:15 P.M I WAS DRIVING ON THE SOUTHBOUND ON RAMP ONTO I-25 AT THE WINDSOR, COLORADO ON RAMP (EXIT 262). I WAS TRAVELING APPROXIMATELY 50 TO 55 MPH WITH THE SUNROOF OPEN/RETRACTED. I WAS TRAVELING STRAIGHT, NOT TURNING, WHEN IT OCCURRED. . I HEARD A LARGE BOOM COME FROM THE ROOF AND THEN THE SOUND OF SAFETY GLASS CRACKING. I PULLED OVER AND FOUND THE SUNROOF GLASS HAD SHATTERED. I COULD NOT FIND ANY ROCKS OR OTHER DEBRIS NOR COULD I SEE ANY SCRATCHES OR MARKS FROM ANY FOREIGN OBJECT HIRING IT IF THAT COULD HAVE CAUSED IT. THE GLASS ROOF WAS RETRACTED INTO THE OTHER PART OF THE ROOF AT THE TIME HOWEVER SO I DO NOT SEE HOW SOMETHING COULD HAVE HIT IT WITH THE ROOF METAL ROOF PROTECTING IT FROM ANY OUTSIDE OBJECTS AT THE TIME OF BREAKAGE. THERE WERE NO INJURIES AS THANKFULLY IT WAS RETRACTED. IT DID OCCUR WHILE TRAVELING ON AN INTERSTATE WITH INTERSTATE SPEEDS AND COULD HAVE CAUSED INJURY FROM FALLING GLASS AND/OR CAUSE AN ACCIDENT. I HAVE ATTACHED A PHOTO OF THE BROKEN GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254860September 11, 2019
ENGINE
NOTICED HUGE PUDDLE OF OIL UNDER CAR AFTER PARKING IN DRIVEWAY. HAD CAR TOWED TO LEXUS DEALER. FOUND OIL COOLER RUBBER HOSE RUPTURED. REPLACEMENT LINE IS NOW CONSTRUCTED OF METAL. THIS APPEARS TO BE A COMMON ISSUE ON THESE VEHICLES AS EVIDENCED IN VARIOUS LEXUS FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254283September 9, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 LEXUS RX450 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A STRANGE AND CONSTANT BUZZING NOISE THROUGHOUT THE VEHICLE. THE CONTACT STATED THAT SHE BELIEVED HER EX-BOYFRIEND HACKED INTO HER VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (13590 BEACH BLVD, WESTMINSTER, CA 92683, 714-702-1849) WHERE SHE WAS INFORMED THAT THEY WOULD HAVE TO TAKE APART THE VEHICLE FOR DIAGNOSTIC TESTING. THE TESTING WOULD BE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245625August 22, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
AS I WAS PULLING IN A BUSINESS CENTER TO PARK, I STEP ON THE BRAKE BUT THE CAR WOULD NOT STOP. THE ACCELERATOR CONTINUES AND CAUSED MY CAR TO RUN INTO A POWER BOX AT A BUSINESS. THIS CAUSED THE BUSINESS TO HAVE A POWER OUTAGE FOR THE ENTIRE DAY. THE WEATHER WAS CLEAR. IT WAS 11:30AM. THERE WAS NO CAR AROUND THE PARKING LOT MANY SPACES WERE EMPTIED. IM VERY FORTUNATE THAT THE CAR RAN INTO THE POWER BOX OTHERWISE THE CAR WOULD HAVE DRIVEN ITSELF INTO THE STREET! I'M A GREAT DRIVER FOR MORE THAN 20+ YEARS AND NO TICKETS OR ACCIDENTS. INSURANCE CARRIER HAD DECLARED AS TOTAL LOSS DUE FOR THE IMPACT. AIRBAGS DID NOT DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245420August 21, 2019
AIR BAGS, UNKNOWN OR OTHER
MELTING/CRACKED DASHBOARD PASSENGER SIDE - SMELLS OF CHEMICALS - DOES THIS AFFECT PASSENGER AIRBAG DEPLOYMENT? I HAVE OWNED THIS VEHICLE FOR 4 YEARS AND WAS NEVER NOTIFIED OF ANY PROGRAMS - DASH FIRST STARTED MELTING/CRACKING ABOUT 6-8 MONTHS AGO LONG AFTER THEIR CONSUMER ENHANCEMENT PROGRAM WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243537August 13, 2019
SERVICE BRAKES
ON SEPTEMBER 30, 2018, ABOUT 7:00PM, DRIVING SLOWLY IN A NEIGHBORHOOD, SLOWED EVEN MORE TO GO OVER A SPEED BUMP, A LIGHT CAME ON. SECONDS LATER, WHEN I WENT TO BRAKE TO SLOW FOR A TURN, THERE WERE NO BRAKES. I HAD TO PUSH TO THE FLOOR AND THE CAR BARELY SLOWED. MY WIFE WAS IN THE CAR. DIAGNOSED AS BRAKE ACTUATOR AND MOTOR ASSIST FAILURE. INTERNET SEARCH REVEALED LEXUS/TOYOTA HAS KNOWN THIS SERIOUS PROBLEM FOR MANY YEARS OF CARS. A SECONDARY WARRANTY ENHANCEMENT HAD BEEN ISSUED TO DEALERS. LEXUS WON'T HONOR IT BASED ON 'CUSTOMER LOYALTY' (OUR FIRST LEXUS). THEY DIDN'T EFFECTIVELY WARN AND WON'T FIX IT. BRAKES ARE AS SERIOUS AS IT GETS. THERE ARE THOUSANDS OF CARS OUT THERE LIKE TICKING BOMBS THAT COULD HAVE BRAKE FAILURE AT HIGH SPEED OR WHEN A CHILD IS CROSSING THE STREET. IT'S REPREHENSIBLE THAT THEY WON'T FIX IT. UNFORGIVABLE THAT THEY WON'T ISSUE A RECALL. WHY? BECAUSE THE PARTS ALONE ARE $4,500 AND OUR LIVES ARE WORTH LESS THAN THAT. PLEASE DO SOMETHING. REPORTING AND ASKING BECAUSE NOT IF, BUT WHEN, LIVES ARE LOST DUE TO 'COST OF DOING BUSINESS' I'VE DONE MY PART TO MAKE A RECORD FOR THE CLASS ACTION LAWSUIT. SHAME ON LEXUS/TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243230August 12, 2019
ENGINE
OIL LEAK WHILE DRIVING - ENGINE OIL COOLING PIPE TECHNICAL SERVICE BULLETIN #L-SB-0154-11 TECHNICAL SERVICE BULLETIN# ZLC TECHNICAL SERVICE BULLETIN # POL14-02
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243064August 11, 2019
AIR BAGS, SEAT BELTS
ERROR MESSAGE HAS APPEARED REGARDING PASSENGER AIR BAG. AIRBAG ON/OFF INDICATOR GOES ON AND OFF WHEN SOMEONE IS SITTING ON FRONT PASSENGER SEAT. SEATBELT WARNING SIGNAL STARTING RINGING WHEN PASSENGER REMOVED SEATBELT AND EXITED THE CAR. STOPED WHEN I PRESSED DOWN ON PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243044August 10, 2019
ENGINE
OIL COOLER LINE MALFUNCTIONED. MAJOR OIL LEAK, TOWED VEHICLE TO MECHANIC. HOPEFULLY NO ENGINE DAMAGE. THIS WAS REPLACED BY LEXUS DEALER IN 09, THEY USED A RUBBER HOSE ASSEMBLY INSTEAD OF THE NEW METAL PIPE REDESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242143August 6, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
AIRBAG/SEATBELT PASSENGER LIGHT WARNING IS ON AND NOT FUNCTIONAL. TIRE LIGHT WARNING IS ALSO ON AND COULD NOT BE RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241770August 5, 2019
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNED A 1999 LEXUS RX. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL ON THE OUTSIDE OF THE GARAGE AND ALLOWED THE FRONT PASSENGER TO EXIT THE VEHICLE, WHEN THE VEHICLE ACCELERATED ON IT'S OWN. THE CONTACT STATED THE BRAKE PEDAL WAS DEPRESSED WITH BOTH FEET BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE GARAGE WALL, A TABLE SAW, A LARGE WOODEN TWO LAYERED WORK BEN, A CONCRETE WALL, INTO A DEN DOWNSTAIRS OF THE HOME, A POOL TABLE, AND A BAR SECTION. THE AIR BAGS DID NOT DEPLOYED. THE CONTACT STATED SHE SUSTAINED BACK, KNEE AND SHOULDER INJURIES AND WAS CURRENTLY ATTENDING PHYSICAL THERAPY. NO POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. AN UNKNOWN DEALER WAS CONTACTED AND A VOICEMAIL WAS LEFT. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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