Lexus RX Complaints

1,341 consumer complaints on file.

#11297184January 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
DRIVING AT 70MPH ON THE HIGHWAY, AND CAR COMPLETELY SHUT DOWN. HAD DIFFICULTY STEERING OFF TO THE SIDE OF THE ROAD AS IT DECELERATED RAPIDLY. HYBRID SYSTEM VSC FAILURE ALERT LIGHT ON. VERY FORTUNATE TO HAVE A SAFE PLACE TO PULL OVER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291474December 27, 2019
SERVICE BRAKES
2008 LEXUS RX400H: ALL WARNING LIGHTS AND BUZZER CAME ON UNEXPECTEDLY. BRAKE LOST INTEGRITY, HAVE TO PRESS HARDER ON BRAKES FOR THEM TO WORK. DOES NOT FEEL SAFE TO DRIVE AS I DO NOT WANT TO INJURE OR KILL ANYONE. RAN DIAGNOSTIC AND ERROR CODES C1256 AND C1365 CAME UP. THESE CODES POINT TO THE BRAKE ACCUMULATOR FAILURE. REPAIR IS QUOTED AT $3200 BY TOYOTA DEALER. AFTER RESEARCHING THIS IS A VERY COMMON SAFETY ISSUES WITH TOYOTA VEHICLES. MY BROTHERS PRIUS HAS THE SAME ISSUE. I FOUND OUT THERE WAS POSSIBLE A RECALL/EXTENDED WARRANTY BUT IT HAS ENDED A FEW MONTHS AGO. I DO NOT KNOW WHY THIS IS NOT A STANDING SAFETY RECALL AS IT IS EXTREMELY DANGEROUS. FROM MY RESEARCH AND REPORTS FROM PERSONAL ACQUAINTANCES IT IS VERY APPARENT THAT IS AN ONGOING ISSUE. I CAN NOT DRIVE MY VEHICLE OR JUSTIFY SPENDING $3200 FIXING A KNOW SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291067December 24, 2019
ENGINE
THE OIL COOLER LINE IS MADE FROM RUBBER AND FAILED. THIS FAILURE LED TO THE LOSS OF ALL ENGINE OIL AND CAN CAUSE CATASTROPHIC ENGINE DAMAGE. THIS HAPPENED WHILE CAR WAS IN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289794December 18, 2019
SEAT BELTS
MY SON WAS INVOLVED IN A HEAD-ON CRASH RESULTING IN BOTH VEHICLES BEING TOTALED. THE DRIVER OF THE OTHER VEHICLE RECEIVED MINOR INJURIES FROM HIS AIR BAG. MY SON HOWEVER PUNCHED HIS HEAD THROUGH THE WINDSHIELD RESULTING IN SIGNIFICANT INJURY TO HIS HEAD AND FACE. BOTH AIRBAGS DEPLOYED, AND HE WAS WEARING HIS SEAT BELT. IT IS MY BELIEF THAT THE SEAT BELT DID NOT LOCK CORRECTLY UPON IMPACT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11289797December 18, 2019
UNKNOWN OR OTHER
THE DASHBOARD IS BREAKING DOWN (MELTING) CAUSING IT TO BE EXTREMELY SHINY AND STICKY. AS WELL AS OMITTING A GAS WHICH HAS CAUSED A SEVERE GLARE ON THE INSIDE OF THE WINDSHIELD. THIS HAS MADE IT EXTREMELY DIFFICULT AND UNSAFE TO DRIVE AT NIGHT. LEXUS HAD MY VEHICLE IN SEPTEMBER OF 2016 TO FIX AN OIL HOSE RECALL AND PURPOSELY DID NOT MAKE ME AWARE OF THE FAULTY DASHBOARD ISSUE,( SAID THEY DIDN'T HAVE TO) THEREFORE, I MISSED THE WINDOW TO HAVE THIS REPAIRED AT THEIR EXPENSE. LEXUS REFUSES TO MAKE THIS ISSUE A RECALL WHICH HAS AFFECTED THOUSANDS OF VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288875December 13, 2019
UNKNOWN OR OTHER
I BOUGHT A CAR FROM WHAT I BELIEVE TO BE A PRIVATE PARTY BUT NOT SURE BECAUSE HAVING TROUBLE NARROWING DOWN HIS CORRECT NAME. HE IS VERY SECRETIVE. AFTER THE PURCHASE I FOUND THAT THE ODOMETER HAD BEEN CHANGED AND MY ONLY RECOURSE IS TO SUE HIM. IT IS A LONG STORY BUT SHORT VERSION IS I GOT SCAMMED AND NOW STUCK WITH A CAR THAT WILL TAKE MORE MONEY TO FIX THAN IT'S WORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288444December 11, 2019
AIR BAGS
DRIVING IN SNOW STORM ON SIDE ROAD. GOING APPROX 20 MPH ROAD SLIGHT INCLINE AND CURVES TO LEFT. TRIED TO TURN LEFT AND CAR CONTINUED GOING STRAIGHT. ANTI LOCK BRAKES WERE PUMPING CAR SEEMED TO ACCELERATE CAR HEADED TO TELEPHONE POLE AND HIT VERY DIRECTLY. CAR WAS TOTALED TELEPHONE POLE CRACKED IN HALF I WAS THROWN INTO STEERING WHEEL WINDSHIELD AND CENTER CONSOLE. AIRBAGS NEVER DEPLOYED. I BROKE MY RIBS AND WAS SEVERLY BRUISED AND HAD PAINFUL IMPACT INJURIES. WHAT DID THE AIRBAG NOT DEPLOY?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11287245December 5, 2019
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I BOUGHT A LEXUS RX400H BACK IN 2013-2014 AND RECENTLY MY CAR EXPERIENCE SOME SERIOUS ISSUES. WHILE DRIVING ON THE HIGHWAY TO TAKE MY SON TO HIS FOOTBALL GAME MY ABS SYSTEM COMPLETELY WENT OUT ON ME ALMOST CAUSING ME TO CRASH. I RECENTLY WENT TO LEXUS TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS MY ACTUATOR. I ASK LEXUS ABOUT A RECALL I WAS INFORMED OF BACK IN 2016-2017 FOR ACTUATOR AND THEY STATED IT NEVER WAS A RECALLED. SINCE I NEVER WAS NOTIFIED AND ONLY HEARD ABOUT IT FROM ANOTHER LEXUS MECHANIC I ASK HIM FOR DOCUMENTS AND HE TRIED TO THROW AWAY THE PAPER THAT SHOWED MY CAR WAS RECALLED FOR THE ACTUATOR, MELTING DASH BOARD AND ECONOMIC LOSS CLASS ACTION LAWSUIT. I NEED HELP FIGURING OUT WHAT I CAN DO TO GET LEXUS TO HONOR THE SAFETY RECALLS ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282898November 29, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING, THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND VIBRATED WHILE BEING DEPRESSED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE 30 MPH TO LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1911142372. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282451November 26, 2019
AIR BAGS
SPIRAL CABLE: HORN HAS STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282146November 25, 2019
UNKNOWN OR OTHER
STARTED NOTICING SEVERAL SMALL CRACKS IN THE DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280999November 19, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THIS CAR IS EXPERIENCING SYMPTOMS EXACTLY AS DESCRIBED IN THE INVERTER MODULE RECALL, WHEREBY AFTER HIGHWAY DRIVING, THE ELECTRIC MOTOR WILL FAIL RANDOMLY, TRIPPING ALL DASHBOARD FAILURE LIGHTS, AND PUTTING THE VEHICLE IN "LIMP" MODE, WHERE IT EITHER SLOWS SIGNIFICANTLY OR STOPS, AND THEN THUS POSES GREAT SAFETY RISK WITH SURROUNDING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279267November 10, 2019
STEERING
THE RX330 WAS SEEN AT THE TOYOTA DEALERSHIP AROUND 121,000 MILES FOR BRAKE PADS AND GENERAL MAINTENANCE & INSPECTION. UPON INSPECTION, IT WAS DISCOVERED THERE WAS A POWER STEERING FLUID LEAK AND IT WOULD BE NECESSARY TO REPLACE THE RACK/PINION TO A TUNE OF AROUND $2,000! THE SERVICE WAS DECLINED AND THE OWNER WAS INFORMED IT MIGHT BE DANGEROUS TO DRIVE THE VEHICLE BECAUSE THE STEERING COULD LOCK UP, MAKING IT MORE PROBABLE FOR AN ACCIDENT TO OCCUR. AT PRESENT, THE OWNER IS ADDING PS FLUID TO THE VEHICLE WHEN IT RUNS LOW AND HOPING FOR THE BEST. A FEW MECHANICS HAVE COMMENTED THIS MIGHT BE THE LESS EXPENSIVE OPTION. HOWEVER, WITH A BROKEN RACK/PINION, IT MAKES THE VEHICLE VERY DIFFICULT TO RESALE. MECHANICS ARE BECOMING MORE AND MORE AWARE OF THIS COSTLY MANUFACTURING DEFECT IN THE 2005 LEXUS. ONE MECHANIC COMMENTED THERE IS A WEAK SPOT IN THE R&P WHICH GIVES, CAUSING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279057November 8, 2019
STRUCTURE:BODY, EXTERIOR LIGHTING
I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO THE POINT WHERE MY SON IS ABLE TO PICK OFF PIECES AND TRIES TO PUT IT IN HIS MOUTH. I AM AFRAID OF WHAT TOXIC CHEMICALS THE CRACKED DASHBOARD IS EXPOSING ME AND MY CHILD TO. I CALLED LEXUS TO GET THESE REPAIRED UNDER THE WARRANTY ENHANCEMENT PROGRAM AND THEY TOLD ME THAT BOTH OF THESE ARE NOW 1 YEAR PAST THE WARRANTY. I HAVE BEEN THE OWNER OF THIS CAR SINCE 2017 AND I NEVER GOT NOTICE OF EITHER OF THESE WARRANTY ENHANCEMENTS. BEFORE THAT MY DAD OWNED IT AND HE ALSO NEVER RECEIVED NOTICE. I HAVE FILED A CASE # WITH LEXUS [XXX]. THEY NOW TELL ME THERE IS NOTHING THEY CAN DO AND I WILL HAVE TO PAY OUT OF POCKET FOR ISSUES THAT HAVE BEEN EXISTING FOR THE LAST 4-5 YEARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277170October 30, 2019
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, RATTLED, LOOSENED, AND WAS COMING OUT OF PLACE. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33427, (561)-291-6004) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED SEVERAL TIMES. THE SAME DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER REPLACED THE BATTERY AND THE VEHICLE HAD NOT STALLED SINCE THE REPLACEMENT. THE STEEERING SHAFT WAS NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 35,000. *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271327October 27, 2019
ENGINE
CAR TURNS OFF WHILE DRIVING ON THE HIGHWAY AND THIS RESULTS IN LOSS OF POWER BRAKES AND STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268182October 13, 2019
STEERING
LEXUS OF BELLEVUE SERVICE DEPARTMENT (IN BELLEVUE, WA) COMPLETED A ROUTINE OIL CHANGE ON MY 2008 LEXUS RX 350 AND THEN TOLD ME THEY DISCOVERED A GASKET POWER STEERING FLUID LEAKAGE ON PASSENGER SIDE POWER STEERING RACK AND THAT THIS IS A CRITICAL SAFETY ISSUE THAT WOULD REQUIRE A COMPLETE REPLACEMENT OF POWER STEERING RACK AND GASKETS. THIS WAS COMPLETED AND COST ME $1,874.93 (AFTER APPLYING A LEXUS SERVICE CREDIT FOR $237.99) - SO IT ACTUALLY COST ME $2,112.92. AS THIS LUXURY CAR ONLY HAD 71,604 MILES ON THE ODOMETER, I WANTED TO SEE IF THIS WAS A COMMON ISSUE/DEFECT WITH THIS CAR TYPE. I FOUND NUMEROUS COMPLAINTS REGARDING THIS SAFETY DEFECT WHICH COULD POTENTIALLY CAUSE CATASTROPHIC STEERING FAILURES. SEE: [HTTP://WWW.CARPROBLEMZOO.COM/LEXUS/RX350/STEERING-RACK-AND-PINION-PROBLEMS.PHP] [HTTPS://WWW.CLUBLEXUS.COM/FORUMS/RX-2ND-GEN-2004-2009/768754-POWER-STEERING-LEAK.HTML] I ASK THE NHTSA TO CONDUCT A FORMAL INVESTIGATION OF THIS DEFECT IN LEXUS RX 350'S SO THAT A RECALL COULD BE MADE ON THIS VEHICLE, AND SO THAT THOSE WHO HAVE ALREADY PERFORMED THE REPLACEMENTS WOULD BE REIMBURSED BY LEXUS CORPORATE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268034October 12, 2019
ENGINE, POWER TRAIN
WHILE DRIVING IN MY NEIGHBORHOOD, I HEARD A NOISE. 1-3 MINUTES LATER, THE OIL LIGHT CAME ON. I WENT STRAIGHT TO THE DEALER (A MILE AWAY), DESPITE THE OWNER'S MANUAL INDICATING NO URGENCY. THEY SAID MY OIL COOLER LINE BLEW, LEAKED OUT ALL MY OIL AND DESTROYED MY ENGINE WITHIN MINUTES. I CAME TO FIND OUT LATER THAT THIS CATASTROPHIC, ENGINE-DESTROYING OIL LINE RUPTURE IS A KNOWN DEFECT TO LEXUS (LIKE THE VVT LINE) BUT FOR SOME REASON WAS NEVER RECALLED DESPITE IT BEING JUST AS CATASTROPHIC/DANGEROUS. LEXUS CHOSE TO USE A CHEAPER RUBBER HOSE INSTEAD OF A METAL PIPE WHEN THE RUBBER HOSE CAN'T TAKE THOSE HIGH TEMPS AND WILL BLOW. 100% LIKELIHOOD THIS WILL HAPPEN'JUST A MATTER OF WHEN. I RESEARCHED IT AND THERE ARE MILLIONS OF TOYOTA AND LEXUS CARS AFFECTED BY THIS PROBLEM'EVERY SINGLE '07-'11 RX 350 PLUS MANY TOYOTAS. LEXUS WAS MADE AWARE OF THE DEFECT BUT CHOSE NOT TO FIX IT. EXCEPT IN CANADA, THERE WAS A MANDATORY RECALL AND THIS PART WAS REPLACED. FOR SOME HIGHLY SUSPICIOUS REASON, THIS DIDN'T HAPPEN HERE. WHY? IT'S DANGEROUS ENOUGH TO RECALL IN CANADA, BUT NOT THE US? INSTEAD OF RECALLING, US LEXUS ISSUED AN INSUFFICIENT 36 MONTH WARRANTY TO REPLACE IT, BUT ONLY IF IT BLEW DURING THIS TIME. IF IT DIDN'T LEAK WITHIN THAT TIME, YOU'RE SCREWED. LEXUS MESSED UP ITS VIN TRACKING SYSTEM, SO PEOPLE WERE NOT MADE AWARE OF THIS WARRANTY. FOR THOSE WHO WERE, THE ISSUE WAS DOWNPLAYED AS SIMPLY AN 'OIL SEEP' INSTEAD OF AN OIL LINE EXPLOSION WHICH DESTROYS THE ENGINE. CUSTOMERS WERE NOT TOLD AT THE DEALERSHIP. WE SHOULD HAVE BEEN ALERTED TO THE DEFECT SO WE COULD FIX IT PROACTIVELY AND SPARE US THE DEATH OF A CAR WITH ONLY 90K MILES. GOOGLE THIS PROBLEM TO SEE THE THOUSANDS OF POSTS/COMPLAINTS ON TOYOTA/LEXUS WEBSITES. THERE NEEDS TO BE A MANDATORY RECALL AND/OR REIMBURSEMENT FOR THOSE WHOSE ENGINES WERE DESTROYED BY LEXUS' KNOWN DEFECT. PLEASE TAKE ACTION! PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266912October 7, 2019
ENGINE, UNKNOWN OR OTHER
VVT-I RUBBER OIL LINE RUPTURED LEAKING ALL 6 QUARTS OF OIL OUT OF ENGINE, CAUSING CATASTROPHIC ENGINE DAMAGE WHILE DRIVING IN 2008 LEXUS RX350 TOYOTA SHOULD HAVE NEVER PUT A RUBBER HOSE ON AN OIL LINE WITH 80PSI AND THEY SHOULD HAVE ISSUED A RECALL. THE LEXUS DEALER HAS NEVER ADVISED ME OF POTENTIAL PROBLEM. THEY SHOULD HAVE TO REPAIR MY ENGINE. FURIOUS AT TOYOTA FOR CUTTING COSTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265838October 3, 2019
STRUCTURE:BODY
HYDRAULIC HOOD SUPPORTS FAILED CAUSING HOOD TO FALL SUDDENLY ALMOST STRIKING CHILD. NO OTHER SUPPORTS AVAILABLE UNDER HOOD TO PREVENT HARM OR INJURY. SIMILAR REPAIR WAS PROVIDED FOR TRUNK ON 2004 TOYOTA SIENNA BY MANUFACTURE DUE TO SAFETY CONCERN. THIS IS A FAULTY DESIGN THAT SHOULD NEVER FAIL DUE TO RISK OF SERIOUS HEAD OR NECK INJURY. PLEASE RESPOND BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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