Lexus RX Complaints

1,341 consumer complaints on file.

#11323323May 5, 2020
FUEL/PROPULSION SYSTEM
AS WE WERE DRIVING, MY CAR SUDDENLY STARTED RUNNING ROUGH, ENGINE STARTED SPUTTERING, CAR THEN SLOWED DOWN, SEVERAL WARNING LIGHTS APPEARED ON THE DASHBOARD, AND THEN CAR ABRUPTLY STALLED IN THE MIDDLE OF THE ROAD AND COULD NOT BE RESTARTED. WE HAD TO PUSH THE CAR TO THE SIDE OF THE ROAD IN A SAFE PLACE UNTIL A TOW TRUCK ARRIVED TO TOW IT AWAY. I RESEARCHED AND LEARNED THRU SEVERAL MEDIA RELEASES THAT A SAFETY RECALL WAS RECENTLY ISSUED AND CURRENTLY IN AFFECT TO COVER THIS SAME EXACT ISSUE IN SEVERAL TOYOTA AND LEXUS MODELS. 1.8 MILLION CARS ARE AFFECTED UNDER THIS SAFETY RECALL. MY CAR EXPERIENCED THE IDENTICAL ISSUE AND UPON MECHANIC'S INSPECTION WAS CONFIRMED TO HAVE A FAILED/FAULTY FUEL PUMP THAT NEEDS TO BE COMPLETELY REPLACED. CAR IS UNUSABLE, REPAIR IS COSTLY AND SHOULD BE COVERED DUE TO NATURE OF DEFECT, UNDER THE RECALL. WE'VE COME TO TRUST THE TOYOTA AND LEXUS BRAND AS WE'VE ONLY OWNED TOYOTA AND LEXUS VEHICLES OVER SEVERAL YEARS. THIS SAFETY ISSUE IS DANGEROUS/UNACCEPTABLE AND HOPE WE'LL RECEIVE THE CUSTOMER SERVICE WE'VE COME TO EXPECT AND APPRECIATE AS LOYAL CUSTOMERS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322809April 30, 2020
SERVICE BRAKES
THE BRAKE ACTUATOR HAS MALFUNCTIONED. LEXUS HAS VERIFIED THIS HAS HAPPENED TO MY VEHICLE THIS WEEK. THEY HAVE DECLINED ANY ASSISTANCE, INCLUDING REPLACEMENT OF THE PART AND LABOR, PROVIDING ME THE PART TO REPLACE MYSELF (AT NO COST FOR THE PART), AND EVEN REFUSE TO SELL ME THE PART AT THEIR MANUFACTURED COST BASIS. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING DUE TO THEIR FAILURE TO BUILD A RELIABLE PRODUCT, AS THEY HAVE OFFERED THEIR OWN VERSION OF SATISFACTION FOR THOSE LUCKY ENOUGH TO HAVE THE FAILURE OCCUR TIMELY. MINE DID NOT KNOW IF THE TIMELY REQUIREMENTS AND OPTED TO MALFUNCTION LESS THAN A YEAR AFTER THE ESTABLISHED DEADLINE. HOWEVER, THE LETTER THEY SENT WENT TO THE PREVIOUS REGISTERED OWNER AND LEXUS EXPLAINED TO ME THAT I SHOULD HAVE CONTACTED THEM WHEN I PURCHASED THIS VEHICLE. I DO NOT AGREE. AS A REGISTERED OWNER IN THE STATE IF TEXAS, IT IS MY OPINION THAT LEXIS COULD HAVE EASILY LOCATED ME THROUGH THE HELP OF THE STATE IF TEXAS REGISTRATION REQUIREMENT. LEXUS SHOULD HAVE TO FIX ITEMS THEY BUILT WITH POOR DESIGNS OR WORKMANSHIP! AS IF THIS WEEK MY VEHICLES BRAKING ABILITY HAS ONLY 10% OF WHAT IT HAD A MONTH AGO AND IS NO LONGER SAFE TO DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321516April 18, 2020
SERVICE BRAKES
BRAKE PEDAL GOES SOFT WHILE HOLDING BRAKES ON AT A STOP. THE CAR WILL START TO ROLL FORWARD UNLESS MORE BRAKE PEDAL PRESSURE IS APPLIED. BRAKE PEDAL GOES ALMOST TO THE FLOOR. PUMPING THE BRAKES RESTORES PRESSURE. MY SHOP BLED THE BRAKES TWICE AND FOUND NO AIR IN THE SYSTEM. BLEEDING DID NOT CORRECT THE ISSUE. THEY SAID THERE IS A PROBLEM WITH THE MASTER CYLINDER AND IT NEEDS TO BE REPLACED... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319748March 30, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE VSC FAILURE, CHECK HYBRID SYSTEM AND ABS BREAK SYSTEM LIGHTS CAME ON WHILE DRIVING THE CAR ON THE STREET. ASIDE FROM BEING SCARY, IT WAS DIFFICULT TO DRIVE THE CAR AND THE BREAKING SYSTEM FELT SPONGY MAKING IT DIFFICULT TO STOP THE CAR. THE CAR IS NOT TURNING ON AND ALL THE LIGHTS ON THE DASH ARE ON. I REPLACED THE BATTERY. YET THE CAR DOES NOT TURN ON AND THE DASHBOARD LIGHTS STAY ON. THIS IS A SERIOUS SAFETY ISSUE THAT MUST BE ADDRESSED BY LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318819March 20, 2020
SERVICE BRAKES
BRAKE NOISE, LIKE A SEAL IS BARKING ON APPLICATION OF BRAKES WHILE DRIVING. DEALER AND LEXUS ENGINEERS STATE THAT IT'S NORMAL, DON'T HAVE A FIX AT THE MOMENT AND RELEASED THE VEHICLE. BRAKE WAS SOFT WHILE DRIVING AND FELT LIKE BRAKE PEDAL NEEDS TO BE PUSHED MUCH FURTHER TO ACHIEVE BRAKING ON TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318490March 17, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240. *LN*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11316157March 4, 2020
SERVICE BRAKES
MY 2013 RX450H' ABS LIGHT SUDDENLY TURNED ON WHILE I WAS DRIVING IN A LOCAL ROAD. ALONG WITH THE ABS LIGHT, THERE WERE BRAKE WARNING LIGHT, MASTER MAINTENANCE WARNING LIGHT, SLIP LIGHT ON ALONG WITH "CHECK ABS" "BRAKE SYSTEM MALFUNCTION" WARNING MESSAGES APPEARING ON THE DASH BOARD. VERY UNSETTLING. I TOOK THE CAR TO A LEXUS DEALERSHIP AND THEY RETRIEVED ERROR CODE AS "C1391, ABNORMAL LEAK IN ACCUMULATOR. " THEY DIDN'T DETECT ANY LEAKAGE OR MOISTURE IN THE DIAGNOSIS, THEY RECOMMENDED TO REPLACE THE ABS ACTUATOR AND BOOSTER BUMP/ACCUMULATOR ASSEMBLY FOR A PRICE OF OVER $4300. AFTER I DID SOME RESEARCH OF THIS PROBLEM, I RAN INTO MANY COMPLAINT OF THE SAME ISSUE WITH VARIOUS TOYOTA AND LEXUS CARS, ESPECIALLY ON HYBRID MODELS. I ALSO LEARNED THE FAULTY COMPONENT IS THE ISSUE AND THE ISSUE HAS BEEN THERE ON MY CAR FOR A LONG TIME WITHOUT MY REALIZING IT. BECAUSE 1) THE ABS ASSEMBLY WOULD MAKE THE CHIRPING SOUND WHEN I START THE CAR. SINCE THE SOUND ISN'T LOUD, I WASN'T AWARE IT WAS ANY INDICATION OF A PROBLEM. 2) I ENCOUNTERED AN EVEN MORE SERIOUS SYMPTOM OF THIS ISSUE MANY MANY TIMES. WHEN I PUT THE GEAR ON REVERSE SHORTLY AFTER I SWITCH ON ENGINE, EVEN WHILE I AM STEPPING ON THE BRAKE, THE CAR WOULD JUST MOVE BACKWARD, OUT OF CONTROL OF THE BRAKE. I HAVE TO RELEASE AND REAPPLY MY FOOT ON THE BRAKE TO STOP ITS MOVEMENT. I FAILED TO RECOGNIZE THAT THIS IS THE SYMPTOM OF A FAILING ABS ACTUATOR EARLIER, AS I THOUGHT IT WAS SOMETHING THE HYBRID MODEL HAS WITH ITS ELECTRIC MOTOR KICK IN INSTANTLY. I ALSO LEARNED TOYOTA/LEXUS OFFERED CUSTOMER SUPPORT PROGRAMS FOR THIS SPECIFIC ISSUE ACROSS MANY MODELS AS DETAILED IN THIS POST HTTP://WWW.DIY-TIME.COM/AUTOMOTIVE/TOYOTA/FAULTY-BRAKE-ACTUATOR-BRAKE-BOOSTER-PUMP-ON-TOYOTA-LEXUS-CARS/. LEXUS SHOULD ISSUE SWEEPING RECALL TO ADDRESS THIS PREVALENT ISSUE IN ITS PRODUCTS. THE ISSUE WOULD LEAD TO REAL SAFETY ISSUES FOR DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315904March 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 LEXUS RX 350. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND CHECKED THE OIL. THERE WAS NO OIL IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE OIL COOLANT LINE FRACTURED. THE VEHICLE WAS REPAIRED AND RETURNED TO THE CONTACT. AFTER PICKING UP THE VEHICLE, WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STARTED TO DRIVE ROUGHLY. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311165February 24, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
ON FEBRUARY 13, 2020 MY WIFE AND I WERE DRIVING FROM FORT MYERS, FL TO SARASOTA, FL ON I-75. AT ABOUT PORT CHARLOTTE EXIT THE CAR STARTED TO SHAKE AND THE ENGINE SHUT DOWN. WE WERE IN THE LEFT LANE GOING BETWEEN 75 TO 80 MILES PER HOUR. FORTUNATELY I WAS ABLE TO MANEUVER THE CAR INTO THE MEDIAN. AUTOMOBILES BEHIND ME HAD TO SUDDENLY BREAK TO AVOID HITTING US. THE LEXUS 2018 RX 450HL HAS THE SAME GASOLINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310572February 21, 2020
SERVICE BRAKES
THE BRAKE ACTUATOR IS FAILING THIS IS A LARGE SCALE PROBLEM AS EVIDENT ON THE LEXUS/TOYOTA FORUMS. LEXUS ISSUED A SMALL EXTENDED WARRANTY FOR SELECT MODELS BUT FAILED TO INCLUDE ALL EFFECTED MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308978February 13, 2020
ENGINE, POWER TRAIN
CHECK ENGINE LIGHT CAME ON ON HIGHWAY. WITHIN A FEW MILES, THE HOOD BEGAN TO SMOKE, SO IMMEDIATELY PULLED OVER. TOWED TO MECHANIC AND WAS TOLD WATER PUMP FAILURE CAUSED ENGINE TO OVERHEAT. ENGINE IS DESTROYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307336February 5, 2020
UNKNOWN OR OTHER
VEHICLES RETRACTABLE ANTENNA STOPPED RETRACTING AND ANTENNA MOTOR CONTINUES TO RUN TRYING TO PULL THE TELESCOPING ANTENNA BACK DOWN. VEHICLE WAS STATIONARY, ENGINE HAD BEEN SHUT DOWN AND KEYS REMOVED, BUT ANTENNA MOTOR KEPT RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307323February 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I HAD SEVERAL CAR LENGTHS CLEAR. I AM 100% CERTAIN I DID NOT ACCIDENTALLY SLIP OR PUSH ON PEDAL. WHILE IT WAS ACCELERATING I EVEN LIFTED FOOT COMPLETELY OFF PEDAL AND IT STILL WAS GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306927February 4, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 LEXUS RX. THE CONTACT STATED THAT THE DASHBOARD WAS CRUMBLING AND MELTING. THE FAILURE WAS PRESENT NEAR THE PASSENGER SIDE AIRBAG HOUSING OF THE DASHBOARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (BUTLER LEXUS LOCATED AT 4025 JONESBORO RD, UNION CITY GA) AND THE MANUFACTURER WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302845January 29, 2020
ENGINE
RUBBER OIL COOLER LINE DEVELOPED A LEAK CAUSING LOSS OF MOST ENGINE OIL WITHIN A DAY. THIS IS A KNOWN DEFECT TO LEXUS WHO REPLACES THIS PART WITH A METAL PART. HOWEVER, LEXUS HAS GOTTEN AWAY WITH A LIMITED TIME EXTENDED WARRANTY WHEN THEY SHOULD BE REQUIRED TO RECALL ALL VEHICLES AND FIX THIS KNOWN DEFECT. TO FURTHER HARM THE CONSUMER, THEIR REPAIR BOOK TIME IS FIVE HOURS WHEN THE ACTUAL REPAIR TIME IS CLOSER TO ONE HOUR FOR ONE MECHANIC! MY REPAIR COSTS WERE CLOSE TO $1,000!!! LEXUS SHOULD BE REQUIRED TO RECALL ALL AFFECTED VEHICLES AND FIX THIS PART AT NO COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302915January 29, 2020
SERVICE BRAKES
THE BRAKE PEDAL GOES TO THE FLOOR DUE TO THE ABS ACTUATOR DEFECTS. I HAVE VIDEO OF THE SOUND AND BEHAVIORS WHEN THE PROBLEM OCCURS. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE AND THE DEALER WILL NOT FIX THE PROBLEM. THE BRAKES DIDN'T WORK, DIDN'T STOP THE VEHICLE UPON MY LAST USE OF THE CAR. THE VEHICLE DASHBOARD GIVES WARNING AND ERROR CODES RELATED TO THE BRAKES, EMERGENCY BRAKE, ABS, VSC, ETC. I HAVE WRITTEN LEXUS FOR ANY ASSISTANCE. I PURCHASED THE VEHICLE IN MARYLAND FROM A USED CAR DEALER WHO CLEARED THE CODES BEFORE OBTAINING THE SAFETY INSPECTION. HOWEVER IF THIS CAR WERE STARTED OR IF THE BRAKE PEDAL WAS TESTED, THE VEHICLE WOULD HAVE FAILED. AS WAS THE CASE WHEN I OBTAINED MY OWN SAFETY INSPECTION ON THE VEHICLE WHICH IT NOW FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301416January 23, 2020
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
WE ARE THE ORIGINAL OWNER OF A 2007 LEXUS RX 350. THE DASHBOARD HAS BEEN CRACKING AND CRUMBLING APART, POSING A SIGNIFICANT SAFETY CONCERN. FOR EXAMPLE, THE AIRBAG UNIT IS BUILT INTO THE DASHBOARD. DASHBOARD DEGRADATION ALSO AFFECTS VISIBILITY AS IT REFLECTS IN THE WINDSHIELD AND CRUMBLING PIECES FALL OFF DURING DRIVING. UPON FURTHER RESEARCH, A 2014 CLASS ACTION LAWSUIT PROMPTED A WARRANTY ENHANCEMENT IN 2015-2017 TO COVER THE DASHBOARDS OF SEVERAL LEXUS MODEL VEHICLES, INCLUDING OUR 2007 RX 350. UNFORTUNATELY, WE NEVER RECEIVED ANY NOTIFICATION OF THIS WARRANTY PROGRAM, SO WE WERE UNAWARE OF IT UNTIL NOW, AFTER IT HAS EXPIRED. WE HAVE CONTACTED OUR LOCAL DEALERSHIP, STEVENS CREEK LEXUS IN SAN JOSE, CALIFORNIA, AS WELL AS TOYOTA AND LEXUS CORPORATE, WITHOUT RESOLUTION. AS WE NEVER RECEIVED NOTICE OF THE WARRANTY REPLACEMENT PROGRAM, WE WOULD APPRECIATE A GOODWILL COVERAGE FOR REPLACING OUR DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301436January 23, 2020
UNKNOWN OR OTHER
MY CRACKED DASHBOARD OR A MELTED DASHBOARD WITH GLAZED STICKINESS AND SHINY.I HAVE A HARD TIME SEEING THE ROAD THROUGH THE REFLECTION ON THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301020January 22, 2020
ELECTRICAL SYSTEM, SEATS
THE HEAT CONTROL ON THE DRIVER'S SIDE ABRUPTLY BEGAN TO STAY ON LAST WEEK. I BELIEVE I NOW SMELL A CHEMICAL ODOR ISSUING FROM THE FRONT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297334January 6, 2020
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
I BOUGHT A CAR FROM A PRIVATE PARTY/DEALER ONLY TO FIND OUT THAT REPAIRS NEEDED ARE MORE THAN CARS WORTH, THEN I CHECKED CAR FAX TO FIND OUT THAT MILEAGE HAD BEEN TURNED BACK A LOT.. THIS PERSON LISTS 3-4 CARS FOR SALE A WEEK AND I CAN'T FIND ANY ONE THAT WANTS TO HELP. I KNOW I AM STUCK WITH CAR UNFORTUNATELY IT WAS FOR MY HANDICAPPED SON THAT STARTED COLLEGE RECENTLY AND USED ALL HIS SAVINGS FOR CAR. I FOUND THAT THIS PERSON GOES UNDER SEVERAL NAMES AND ONLY LOCATION I HAVE IS WHERE I BOUGHT THE CAR. HIS HOME ADDRESS IS UNKNOWN AT THIS TIME. ATTEMPTS HAVE BEEN MADE TO CONTACT HIM WHERE I BOUGHT THE CAR BUT EVERY THING FAILED AND PERSON IS STILL SELLING CARS TODAY. I FORGOT I WAS SUPPOSE TO BUY A 2003 BUT TURNED OUT A 2001, IF YOU COULD DIRECT ME TO SOMEBODY IN IL. THAT CAN HELP I WOULD APPRECIATE IT. EVERY ONE TELLS ME TO FIND A LAWYER BUT ALL MY SEARCHING CAME UP ZERO PLUS NO HOME ADDRESS AND NO HELP FROM LOCAL LAW. BEEN 2 MONTHS OF DIGGING AND SEARCHING. PLEASE HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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